Yext Status

Resolved: This incident has been resolved.

Monitoring: We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.

We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.

Investigating: We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.

Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.

Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.

Resolved: This incident has been resolved.

Monitoring: We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.

We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.

Investigating: We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.

Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.

Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.

Resolved: This incident has been resolved.

Monitoring: We have identified and mitigated the issue that was causing degraded performance in the Reviews Portal and related functionality. System load has returned to normal levels, and service performance has stabilized.

We are continuing to monitor the platform closely to ensure the recovery is sustained. Users should no longer experience the elevated latency, timeouts, or intermittent errors reported earlier.

Investigating: We are currently experiencing degraded performance affecting parts of the Reviews Portal. Some users may encounter increased latency and intermittent errors when accessing certain functionality.

Our team is actively investigating and working to mitigate the issue. We will provide additional updates as more information becomes available.

Impact: Reviews Portal performance may be degraded, including intermittent errors and slower response times.

Resolved: The issue affecting Analytics API has been resolved. As previously noted, all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.

Monitoring: We have remediated the issue, and all new reports requested via the Analytics API should now be accessible. Clients who are encountering errors with loading previously-generated reports should make a new request to the Analytics API to regenerate their desired reports.

We will continue to monitor the situation.

Investigating: We are investigating reports of reports asynchronously generated via the Analytics API being inaccessible. Our team is actively working to identify the root cause. We will update this page when we have further information.

Resolved: We have identified and remediated the issue. We confirmed there was no impact to customers. This incident is resolved.

Investigating: We are aware of an issue affecting the content library that is causing errors for some users. We are investigating and will provide an update shortly.

Resolved: We have completed our impact assessment and are following up directly with any affected clients. We will continue to monitor closely to ensure normal processing is maintained.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We have identified an issue where a subset of Managed Services ETLs that rely on SFTP file drops failed. We are working on identifying the impacted jobs and time frame.