Sila status is Operational

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Sila Outage Survival Guide

A step-by-step guide to help you survive a Sila outage
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    Sila Components

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    Sila Production API

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    Sila Sandbox API

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    Sila Developer Console

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    Sila Website

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    Sila Community Pages

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    Sila Alternatives

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    Synapse Bank Login APIs

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    Chase
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    [Bank Logins] Chase Outage
    Started 17 May 2022 22:22:08 (3 years ago), still ongoing
    Critical Incident
    Identified
    Chase
    Chase

    Users are currently unable to link new Chase nodes or sync existing nodes through account aggregation. We're working with our partners to determine the best resolution.

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    Currencycloud Payments

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    RON, CZK & HUF Processing Delays
    Started 20 Nov 2024 12:30:21 (20 hours ago), still ongoing
    Incident without Impact
    Identified
    Payments

    We are currently experiencing intermittent delays with RON, CZK & HUF processing due to an issue with our banking provider, we are working to resolve on priority

    Currencycloud 2FA

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    Xendit Remittance Payouts

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    Payouts Disruption in Philippines
    Started 20 Nov 2024 13:02:04 (20 hours ago), still ongoing
    Minor Incident
    Identified
    Disbursement - Other Philippines banks and E-Wallets
    Remittance Payouts

    Dear valued costumers,

    We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

    PH_UBP: above 50001

    Virtual Account - BJB
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    VIRTUAL_ACCOUNT BJB Indonesia Disruption
    Started 8 Nov 2024 21:02:39 (12 days ago), still ongoing
    Minor Incident
    Identified
    Virtual Account - BJB

    Dear Valued Customers,

    We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.

    Impact:

    • New virtual accounts cannot be created

    We are investigating and will keep this page updated as we hear news from our partner.

    In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:

    • Advise your payers to use other payment channels

    Sorry for the inconvenience caused.

    Sincerely, Xendit customer service

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    KOMOJU JSON API

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    WorldPay Gateway Issue
    Started 27 Jul 2024 03:42:40 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    JSON API
    Hosted Page API

    We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.

    KOMOJU Hosted Page API

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    WorldPay Gateway Issue
    Started 27 Jul 2024 03:42:40 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    JSON API
    Hosted Page API

    We are currently seeing an issue in our upstream gateway WorldPay. https://status.access.worldpay.com/ Some credit card transactions are affected.

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    Zero Hash PROD - Deposits & Withdrawals

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    PROD - Digital Asset Withdrawals
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    Intermittent Delays with Trade Settlement and /convert_withdraw Requests
    Started 19 Nov 2024 22:14:38 (1 day ago), still ongoing
    Minor Incident
    Monitoring
    PROD - Digital Asset Withdrawals

    We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.

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