SendGrid Status

Resolved: Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Monitoring: Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available

Investigating: Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available

Resolved: Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.

Monitoring: Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send.

Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.

Monitoring: Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.

Monitoring: Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.

Investigating: Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.

Monitoring: Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore.

We will provide another update in an hour or as soon as more information becomes available.

Identified: We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.

Identified: Our engineers have identified the issue and are currently implementing a fix.

Investigating: Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.