SendGrid Status

Resolved: Between January 30th, 2025 and February 5th, 2025, a problem occurred with some storage and availability of SendGrid email activity data. Our engineering team identified that this incident only impacted a subset of customers specifically sending via the EU with regionalized sub users. Ongoing impact due to the root cause has been mitigated since February 5th. While impacted email activity data during the affected period for EU sub users is still being investigated for the possibility of restoration, please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have investigated the issue and determined that it is specific to certain browsers. We recommend that customers use a different browser to access the Support Help Center if they are experiencing this issue.

Investigating: Starting around 2:10pm PST on Feb 12th, our engineers began investigating an issue with the SendGrid Help Center where unauthenticated customers located in Brazil are not being able to escalate login issues. When clicking the "Trouble Logging In" or "Forgot my Username" link, they are redirected to a "Not logged in" page. This does not impact mail send or authenticated customers who know their username and password. We will provide another update in an hour or as soon as more information becomes available.