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SendGrid Legacy Marketing Campaigns

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Active Incidents

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing
Started 30 Apr 2026 18:50:55 (4 days ago), still ongoing
Minor Incident
Monitoring
Statistics
Legacy Marketing Campaigns

Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

Recently Resolved Incidents

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    Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing
    Started 30 Apr 2026 18:50:55 (4 days ago), still ongoing
    Minor Incident
    Monitoring
    Statistics
    Legacy Marketing Campaigns

    Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

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    SendGrid Legacy Marketing Campaigns

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    Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing
    Started 30 Apr 2026 18:50:55 (4 days ago), still ongoing
    Minor Incident
    Monitoring
    Statistics
    Legacy Marketing Campaigns

    Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

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