SendGrid status is Partially Degraded Service

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SMTP
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SendGrid Webhooks

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Event Webhook
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Parse API
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SendGrid Website

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SendGrid Statistics

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Active Incidents

Event Webhook and Inbound Parse events stopped posting events if configured with OAUTH
Started 16 Jul 2025 22:07:51 (1 hour ago), still ongoing
Minor Incident
Identified
Event Webhook
Parse API

Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with event webhooks and inbound parse events where configured with OAUTH.

Recently Resolved Incidents

Degraded SMTP sending Performance
Started 14 Jul 2025 15:34:49 (2 days ago), resolved 14 Jul 2025 17:48:23 (2 days ago)
Incident without Impact
Resolved
SMTP

Starting around 8:18 AM (PST) on 07/14, our engineers began investigating an issue with Email SMTP Service. Some customers may experience issue when sending emails seeing the following error message: "too many recipients". This issue only impacts SMTP mail send. We will provide another update in an hour or as soon as more information becomes available.

Single Send stats experiencing no stats displayed on emails sent.
Started 11 Jul 2025 22:30:25 (5 days ago), resolved 11 Jul 2025 23:52:51 (5 days ago)
Minor Incident
Resolved
Marketing Campaigns

Starting around 10am PT on today, our engineers began investigating an issue with SendGrid Marketing Single Sends. Users may experience an issue with stats reporting a hyphen “-“ on a particular Single Send's stats. This does not impact mail send. We will provide another update in 30 mins or as soon as more information becomes available.

SendGrid Support Help Center chats experiencing issues submitting a response.
Started 11 Jul 2025 16:46:16 (5 days ago), resolved 11 Jul 2025 22:56:15 (5 days ago)
Minor Incident
Resolved
Website

Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

Degraded Event Webhook and Geostatistics Performance
Started 11 Jul 2025 20:56:31 (5 days ago), resolved 11 Jul 2025 21:59:27 (5 days ago)
Minor Incident
Resolved
Event Webhook
Statistics

Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

SendGrid Outage Survival Guide

A step-by-step guide to help you survive a SendGrid outage
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    SendGrid Components

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    SendGrid Mail Sending

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    API v3
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    SMTP
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    Degraded SMTP sending Performance
    Started 14 Jul 2025 15:34:49 (2 days ago), resolved 14 Jul 2025 17:48:23 (2 days ago)
    Incident without Impact
    Resolved
    SMTP

    Starting around 8:18 AM (PST) on 07/14, our engineers began investigating an issue with Email SMTP Service. Some customers may experience issue when sending emails seeing the following error message: "too many recipients". This issue only impacts SMTP mail send. We will provide another update in an hour or as soon as more information becomes available.

    API v2
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    SendGrid Marketing Campaigns

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    Marketing Campaigns
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    Single Send stats experiencing no stats displayed on emails sent.
    Started 11 Jul 2025 22:30:25 (5 days ago), resolved 11 Jul 2025 23:52:51 (5 days ago)
    Minor Incident
    Resolved
    Marketing Campaigns

    Starting around 10am PT on today, our engineers began investigating an issue with SendGrid Marketing Single Sends. Users may experience an issue with stats reporting a hyphen “-“ on a particular Single Send's stats. This does not impact mail send. We will provide another update in 30 mins or as soon as more information becomes available.

    SendGrid Webhooks

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    Event Webhook
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    Degraded Event Webhook and Geostatistics Performance
    Started 11 Jul 2025 20:56:31 (5 days ago), resolved 11 Jul 2025 21:59:27 (5 days ago)
    Minor Incident
    Resolved
    Event Webhook
    Statistics

    Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

    Event Webhook and Inbound Parse events stopped posting events if configured with OAUTH
    Started 16 Jul 2025 22:07:51 (1 hour ago), still ongoing
    Minor Incident
    Identified
    Event Webhook
    Parse API

    Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with event webhooks and inbound parse events where configured with OAUTH.

    Parse API
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    Event Webhook and Inbound Parse events stopped posting events if configured with OAUTH
    Started 16 Jul 2025 22:07:51 (1 hour ago), still ongoing
    Minor Incident
    Identified
    Event Webhook
    Parse API

    Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with event webhooks and inbound parse events where configured with OAUTH.

    SendGrid API

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    SendGrid Website

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    SendGrid Support Help Center chats experiencing issues submitting a response.
    Started 11 Jul 2025 16:46:16 (5 days ago), resolved 11 Jul 2025 22:56:15 (5 days ago)
    Minor Incident
    Resolved
    Website

    Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

    SendGrid Statistics

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    Degraded Event Webhook and Geostatistics Performance
    Started 11 Jul 2025 20:56:31 (5 days ago), resolved 11 Jul 2025 21:59:27 (5 days ago)
    Minor Incident
    Resolved
    Event Webhook
    Statistics

    Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

    SendGrid Email Activity

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    SendGrid Partners

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    SendGrid Billing

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    SendGrid Legacy Marketing Campaigns

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