SendGrid Status

Resolved: Our engineers have monitored the fix and confirmed the issue with SMTP degraded performance has been resolved. All services are now operating normally at this time.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Investigating: Starting around 8:18 AM (PST) on 07/14, our engineers began investigating an issue with Email SMTP Service. Some customers may experience issue when sending emails seeing the following error message: "too many recipients". This issue only impacts SMTP mail send. We will provide another update in an hour or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Single Sends stats has been resolved. All services are now operating normally at this time.

Monitoring: Our engineers are continuing to monitor the issue and restore stats on Single Sends that are not displaying data. Any new Single Sends sent after 3:00pm PST will show correct stats. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Our engineers continue to monitor the issue with Single Send Stats. Any new Single Sends sent after 3:00pm PST will show stats. We are continuing to restore stats on Single Sends that are not displaying data We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. Any new Single Sends sent after 3:00pm PST will show stats. Engineering is restoring stats on Single Sends that are not displaying data We will provide another update in 30 min or as soon as more information becomes available.

Identified: We are continuing to investigate the issue impacting SendGrid Marketing Single Sends stats. Single Send emails are sending as expected. We are working to restore stats and will provide another update in 30 minutes or as soon as more information becomes available.

Identified: Our engineers are continuing to identify the issue affecting SendGrid Marketing Single Sends stats and are working towards a solution. Single Send emails are sending as expected. We are working to restore stats and will provide another update in 30 minutes or as soon as more information becomes available.

Identified: Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats and are working towards a solution. We will provide another update in 30 minutes or as soon as more information becomes available.

Identified: Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.

Identified: Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.

Identified: Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.

Identified: We have identified the issue impacting SendGrid Marketing Single Sends stats and are working toward a fix. We will provide another update in 30 mins or as soon as more information becomes available.

Investigating: Starting around 10am PT on today, our engineers began investigating an issue with SendGrid Marketing Single Sends. Users may experience an issue with stats reporting a hyphen “-“ on a particular Single Send's stats. This does not impact mail send. We will provide another update in 30 mins or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Event Webhook and Geographic Statistics has been resolved.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Investigating: Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We are working on restoring service at this time. We will provide another update in 30 min or as soon as more information becomes available.

Investigating: Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with event webhooks and inbound parse events where configured with OAUTH.

Identified: Our engineers have identified the issue and are working toward a fix. We are working on restoring service at this time. We will provide another update in 30 min or as soon as more information becomes available.

Investigating: Starting around 2:30pm PT on 7/16/2025, our engineers began investigating an issue with event webhooks and inbound parse events where configured with OAUTH.

Resolved: Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Monitoring: Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour.

Identified: Our engineers are continuing to work toward a fix.

We will provide another update as soon as more information becomes available.

Identified: Our engineers are continuing to work toward a fix.

We will provide another update in 1 hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix.

We will provide another update in 1 hr or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Our engineering team is continuing to investigate this issue. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

Investigating: Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Event Webhook and Geographic Statistics has been resolved.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Investigating: Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.