SendGrid Status

Identified: We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.

Resolved: We have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

Monitoring: A fix has been implemented to mitigate the problem and we are monitoring the system performance. We will provide another update in an hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: Starting around 06:50 PM PST on 20-08-2025, our engineers began investigating an issue with contacts. Customer might not be able to download contacts exports, get the correct contact count, or segment might not reflect accurate contacts. We will provide another update in an hour or as soon as more information becomes available.

Mail send is not affected at this time.

Resolved: Our engineers have monitored the fix and confirmed the issue with single sends and the PATCH endpoint has been resolved. All services are now operating normally at this time.

Investigating: Starting around August 19th at 12PM CST, our engineers began investigating an issue with the single send API endpoint : PATCH /v3/marketing/singlesends/{id} since the server was returning a 404 response. Customers may experience the inability to execute these API calls. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.