SendGrid Status

Monitoring: A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

Identified: The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

Investigating: Our engineers are still investigating this issue with updating payment methods for billing information. As kindly mentioned previously customers may experience issues with adding and updating their payment methods. We will provide another update in an hour or as soon as more information becomes available.

Investigating: Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.

Monitoring: Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.

Monitoring: Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.

Monitoring: A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information becomes available.

Investigating: Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have experienced failures or issues. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information becomes available.

Investigating: Starting at 3:50PM PST on September 11th, our engineers began investigating an issue with Marketing Campaigns. Customers may experience issues with initiating and sending Single Sends, and their dashboards are not populating with stats. This does impact Mail Send specific to Marketing Campaigns. This does not impact Mail Send for API/SMTP. We will provide another update in an hour or as soon as more information is available.