SendGrid Status

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Resolved: Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved.

All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.

Monitoring: Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.

Monitoring: Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring: This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted.

This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.

Monitoring: We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.

Monitoring: The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.

Monitoring: This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.

Monitoring: Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.

Monitoring: Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.

Monitoring: A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.

Identified: We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.