SendGrid Status

Resolved: Our engineers have confirmed that the third party degradation is now marked as resolved. All services are now operating normally at this time.

Monitoring: Our engineering team confirmed that at approximately 1:10 PM PDT, any queued internal processes related to delayed uploads, updates or deletes to Marketing Campaigns contacts for affected accounts have returned to normal levels. Our team will continue to monitor for any further delays due to the third party degradation. Another update will be provided in thirty minutes to confirm that this issue is resolved or as soon as more information becomes available.

Investigating: Starting around 12 PM PDT on Wednesday, April 16, 2025, our engineers began investigating an issue with uploading, updating, and deleting contacts in Marketing Campaigns. These contact delays have been determined to be a result of a third party service degradation. This issue only affects a subset of accounts using the Marketing Campaigns contacts feature. This issue does not affect mail send directly. We will provide updates in the next hour or sooner as more information becomes available.

Resolved: Our engineers have monitored the fix and confirmed the issue with Password Reset on the SendGrid login page has been resolved. All services are now operating normally at this time.

If you encounter this issue, it is advisable to conduct a hard refresh on your browser prior to making any further attempts.

Monitoring: Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Identified: Our engineers have identified the issue and are working toward a fix associated to this issue. We will provide another update in an hour or as soon as more information becomes available.

Investigating: Starting around 1:30 am PST on 16-04-2024, our engineers began investigating an issue with forgot password option in the UI. Customers may not be able to reset their password while this incident is ongoing. We will provide another update in 1 hour or as soon as more information becomes available