RevenueCat Status

Identified: We are seeing an increase in timeouts in requests to Apple's StoreKit 2 APIs impacitng a small percentage of traffic.

We've enabled mitigation measures to minimize the impact and will continue monitoring the issue and posting updates here.

Resolved: We have reprocessed all the affected purchases. The incident is resolved.

Monitoring: The error rate has returned to zero. We are now reprocessing all purchases that failed to be processed during the outage.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We've noticed degraded performance and an increased error rate with Apple's StoreKit 1 servers.

If you've configured valid Subscription Key credentials for your App Store app in the RevenueCat dashboard, you're not affected by this, as we use Apple's unaffected StoreKit 2 servers to process your purchases.

If not, some app store in app purchases may be delayed or fail to be processed.

We've enabled mitigation measures to minimize the impact and will continue monitoring the issue and posting updates here.

Resolved: We traced the root cause of the elevated error rate back to an issue with how our backend processed certain media assets. A spike of uploads caused our servers to be temporarily overloaded processing those assets. This issue has been fixed.

Monitoring: API is recovered, and we're in contact with our main cloud provider to determine the root cause of what seems like a problem on their end. We'll provide more updates soon.

Investigating: We are currently investigating elevated API errors