RevenueCat Status

Investigating: Developers setting up a newly created app may see "Credentials need attention" for their In App Purchase key. This is caused by Apple's App Store Server API rejecting recently registered Bundle IDs. Existing apps are unaffected, and we have reported it to Apple.

Regenerating the key does not resolve it.

Resolved: All the impacted purchases have been replayed.

Monitoring: We are continuing to replay impacted receipts. This does not impact customers that made purchases during the outage window as the temporary entitlement granted by RevenueCat will ensure a seamless transition.

This incident will be closed out once all the purchases have been replayed.

Monitoring: Apple's Receipt Server is back up

We're replaying purchases

Temporary entitlements will either turn into 'real' purchases, or will expire, and related webhook and intergation events for the duration of the outage will start coming through

Monitoring: We're monitoring the Receipt Server for recovery

Because we're unable to validate new purchases with the store, we're granting new users a short-term entitlement (at most 24 hours). This prevents customers from being denied access during exceptional situations, such as partial app store outages

After connectivity is restored, if validation succeeds, expect a regular initial purchase. If validation fails, the temporary entitlements will expire

Identified: Apple have acknowledged problems with multiple services. We will keep granting short-lived, temporary entitlements until the problem is resolved. Once the error rate returns to normal, we will disable this mitigation and revalidate the affected purchases.

Investigating: We are investigating errors with Apple's services. We have enabled a temporary fallback mechanism that should provide limited functionality.

Investigating: We are getting 5xx errors when calling Apple Store Kit 2 to validate receipts. We have enabled mitigations to keep customer purchases uninterrupted and we are investigating the issue.