Currencycloud status is Operational

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Currencycloud Payments

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Currencycloud Paydirect.io / Direct

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Active Incidents

Issues with local GBP
Started 24 Oct 2025 10:03:49 (2 days ago), still ongoing
Major Incident
Identified
Payments

We're aware of an issue affecting local GBP funding and transactions. The root cause has been identified, and a fix has been implemented to prevent this from recurring. We're currently working on fully resolving the impact.

During this remediation period, some local GBP payment statuses may display incorrectly, and local GBP funding may experience delays.

Thank you for your patience as we complete the recovery process.

External AWS Service Issues
Started 20 Oct 2025 09:47:14 (6 days ago), resolved 21 Oct 2025 09:12:05 (5 days ago)
Minor Incident
Postmortem
Payments

We experienced a disruption impacting multiple services due to an issue with Amazon Web Services (AWS). The root cause has been identified and a fix has been implemented. Services are returning to expected behaviour. We are actively monitoring the situation to ensure full recovery and stability.

We appreciate your patience and will provide further updates as necessary.

Recently Resolved Incidents

Service Disruption: DIRECT Payments
Started 24 Oct 2025 08:21:05 (2 days ago), resolved 24 Oct 2025 10:24:46 (2 days ago)
Incident without Impact
Resolved
Paydirect.io / Direct

We are aware of an issue affecting a subset of customers who are unable to complete payment transactions via DIRECT. Our team is actively investigating and working to resolve the issue as quickly as possible.

We'll provide updates as soon as more information is available.

Currencycloud Outage Survival Guide

A step-by-step guide to help you survive a Currencycloud outage
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    Currencycloud Components

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    Currencycloud API

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    Currencycloud Payments

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    External AWS Service Issues
    Started 20 Oct 2025 09:47:14 (6 days ago), resolved 21 Oct 2025 09:12:05 (5 days ago)
    Minor Incident
    Postmortem
    Payments

    We experienced a disruption impacting multiple services due to an issue with Amazon Web Services (AWS). The root cause has been identified and a fix has been implemented. Services are returning to expected behaviour. We are actively monitoring the situation to ensure full recovery and stability.

    We appreciate your patience and will provide further updates as necessary.

    Issues with local GBP
    Started 24 Oct 2025 10:03:49 (2 days ago), still ongoing
    Major Incident
    Identified
    Payments

    We're aware of an issue affecting local GBP funding and transactions. The root cause has been identified, and a fix has been implemented to prevent this from recurring. We're currently working on fully resolving the impact.

    During this remediation period, some local GBP payment statuses may display incorrectly, and local GBP funding may experience delays.

    Thank you for your patience as we complete the recovery process.

    Currencycloud Conversions

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    Currencycloud Paydirect.io / Direct

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    Service Disruption: DIRECT Payments
    Started 24 Oct 2025 08:21:05 (2 days ago), resolved 24 Oct 2025 10:24:46 (2 days ago)
    Incident without Impact
    Resolved
    Paydirect.io / Direct

    We are aware of an issue affecting a subset of customers who are unable to complete payment transactions via DIRECT. Our team is actively investigating and working to resolve the issue as quickly as possible.

    We'll provide updates as soon as more information is available.

    Currencycloud Notifications

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    Currencycloud Balances

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    Currencycloud Confirmation of Payee

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    Currencycloud Other

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    Currencycloud Hosting Infrastructure

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    AWS rds-eu-west-1
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    AWS rds-eu-west-2
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    AWS ec2-eu-west-1
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    AWS ec2-eu-west-2
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    AWS ec2-eu-west-3
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    AWS lambda-eu-west-1
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    AWS lambda-eu-west-2
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    AWS lambda-eu-west-3
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    AWS route53
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    AWS s3-eu-west-1
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    AWS s3-eu-west-2
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    AWS s3-eu-west-3
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    AWS eks-eu-west-2
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    AWS eks-eu-west-1
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    AWS elasticache-eu-west-1
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    AWS elasticache-eu-west-2
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    Currencycloud Firewall

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    Cloudflare Amsterdam, Netherlands - (AMS)
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    Cloudflare Dublin, Ireland - (DUB)
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    Cloudflare San Jose, CA, United States - (SJC)
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    Cloudflare DNS Root Servers
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    Cloudflare DNS Updates
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    Cloudflare Cloudflare Authoritative DNS
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    Cloudflare Cloudflare Recursive DNS
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    Currencycloud 2FA

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    Twilio Authy 2FA
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    Twilio Authy App
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    Currencycloud Email & Communication

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    SendGrid SMTP
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    SendGrid API v2
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    SendGrid API v3
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    Google Apps Gmail
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    Slack Messaging
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    Currencycloud Twilio Verify

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