Resolved: Incident has been resolved.

Investigating: We are investigating an issue that is impacting our platform

We are seeing a high number of errors on Conversion Create calls

Further updates will follow as teams investigate the cause

Postmortem: # Incident Summary

On 28 March, a minor issue resulted in a processing delay for a sub-set of SGD payments scheduled for value date 28 March. These transactions were completed with a one-day delay.

Resolution

All payments affected were successfully processed on 29 March. It has been confirmed that the issue is fully resolved and payment processing is operating normally.

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Where you have questions about specific transactions or require further assistance, do not hesitate to contact your support representative.

Resolved: Incident Resolved

We recently experienced an internal issue causing delays in SGD payments processing.

The issue has been successfully resolved. However, a subset of transactions dated 28th May will experience a one-day delay in settlement.

We apologise for any inconvenience this may have caused and appreciate your understanding.

If you have any questions or need further assistance, please contact our support team.

Identified: We are currently experiencing delays in processing SGD payments due to an internal issue. Our teams are actively working to resolve this as quickly as possible.

Thank you for your patience, and we apologise for any inconvenience caused.

Resolved: Incident has been resolved.

Investigating: We are investigating an issue that is impacting our platform

We are seeing a high number of errors on Conversion Create calls

Further updates will follow as teams investigate the cause

Resolved: Incident has been resolved.

Investigating: We are investigating an issue that is impacting our platform

We are seeing a high number of errors on Conversion Create calls

Further updates will follow as teams investigate the cause