Currencycloud Status

Resolved: The issue affecting errors when creating payments or logging in have been resolved. Service restored to expected behaviour. We apologize for any inconvenience this may have caused.

Monitoring: Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.

Investigating: We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.

Resolved: The issue affecting local EUR payments has now been resolved, and services are operating normally.

The disruption was caused by an industry wide EBA incident impacting SEPA Instant (RT1) processing, which has now been fully restored.

Payments can now be processed as expected. Customers with previously failed payments may need to resubmit their transactions. We will continue to monitor the service to ensure stability.

Thank you for your patience, and we apologise for any inconvenience caused.

Identified: The issue affecting SEPA Instant payments has been identified. Some local EUR payments may continue to experience delays, rejections, or failures while the external provider works to restore service. We are continuing to monitor the situation and will provide further updates as more information becomes available.

Thank you for your patience, and we apologize for any inconvenience caused.

Investigating: We are currently investigating an issue affecting SEPA Instant payments, which may cause some local EUR payments to fail. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible.

Thank you for your patience, and we apologize for any inconvenience caused.

Resolved: This incident has been resolved.

Monitoring: The issue that may have caused delays or missing details during the creation of some EUR and USD accounts in the DEMO environment has been identified and mitigated.

Our teams are continuing to monitor the service to confirm normal processing has resumed.

Thank you for your patience, and we apologize for any inconvenience caused.

Investigating: We are currently investigating an issue causing delays or missing details during the creation of some EUR and USD accounts in the DEMO environment.

Our teams have implemented a fix to improve processing, and new account creations are now progressing as expected.

We are continuing to monitor the situation and will address any remaining affected accounts. Thank you for your patience, and we apologize for any inconvenience caused.