Identified: We’re aware of an ongoing impact related to the local GBP issue that occurred between 4:00 PM on Thursday 23rd and was fixed forward from 10:40 AM on Friday 24th.

As a result, some payment statuses may still be displaying incorrectly, and GBP funding may be experiencing delays. We expect these remaining issues to be fully resolved early next week.

We understand the inconvenience this may cause and want to assure you that resolving this is our top priority. Our teams are working diligently to restore full accuracy and normal service as quickly as possible.

Thank you for your patience and understanding.

Identified: We're aware of an issue affecting local GBP funding and transactions. The root cause has been identified, and a fix has been implemented to prevent this from recurring. We're currently working on fully resolving the impact.

During this remediation period, some local GBP payment statuses may display incorrectly, and local GBP funding may experience delays.

Thank you for your patience as we complete the recovery process.

Postmortem: # Overview:

On Monday 20th October, we experienced a brief disruption across some of our services due to a broader, industry-wide issue originating from Amazon Web Services (AWS), our cloud service provider.

Impact:

A small subset of clients using multi-factor authentication (MFA) via SMS encountered login and payment authentication difficulties. Majority of users were able to bypass this by switching to Push notification authentication.

Resolution:

AWS identified and resolved the root cause, with impact resolved within 24 hours.

We appreciate you’re understanding and patience during this external incident.

Resolved: Issues faced for SMS-based Strong Customer Authentication (SCA) users have been resolved.

Monitoring: The issue affecting authentication and payments has been mitigated for the majority of users. At this time, SMS-based Strong Customer Authentication (SCA) users may still experience issues. All other SCA methods are functioning as expected.

If you are experiencing login issues via SMS, we recommend using push-based authentication as an alternative. We continue to monitor the situation and will provide further updates as needed. Thank you for your patience

Monitoring: We experienced a disruption impacting multiple services due to an issue with Amazon Web Services (AWS). The root cause has been identified and a fix has been implemented. Services are returning to expected behaviour. We are actively monitoring the situation to ensure full recovery and stability.

We appreciate your patience and will provide further updates as necessary.

Resolved: We have identified and resolved the issue affecting a subset of customers using DIRECT for payment transactions. All services are now operating normally.

Thank you for your patience, and we apologise for any inconvenience caused.

Identified: We are aware of an issue affecting a subset of customers who are unable to complete payment transactions via DIRECT. Our team is actively investigating and working to resolve the issue as quickly as possible.

We'll provide updates as soon as more information is available.