Zero Hash status is Partially Degraded Service

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Zero Hash PROD - Deposits & Withdrawals

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PROD - Digital Asset Withdrawals
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Intermittent Delays with Trade Settlement and /convert_withdraw Requests
Started 19 Nov 2024 22:14:38 (1 day ago), still ongoing
Minor Incident
Monitoring
PROD - Digital Asset Withdrawals

We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.

Recently Resolved Incidents

Intermittent Delays Processing Withdrawals for USDC.SOL
Started 14 Nov 2024 15:14:49 (7 days ago), resolved 14 Nov 2024 22:16:41 (6 days ago)
Minor Incident
Resolved
PROD - Digital Asset Withdrawals

We are experiencing an issue which is causing some delays with USDC.SOL withdrawals. We will continue to monitor the situation and provide updates when they are available.

Zero Hash Outage Survival Guide

A step-by-step guide to help you survive a Zero Hash outage
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    Zero Hash Components

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    Zero Hash PROD - REST API

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    PROD - /index
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    PROD - /trades
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    PROD - /positions
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    PROD - /accounts
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    PROD - /deposits
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    PROD - /withdrawals
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    PROD - /transfers
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    PROD - /participants
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    PROD - /liquidity
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    PROD - /payments
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    PROD - /rewards
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    PROD - /awards
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    PROD - /convert_withdraw
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    Zero Hash PROD - Websocket API

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    PROD - Balances Socket Feed
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    PROD - Prices Socket Feed
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    Zero Hash PROD - FIX API

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    PROD - FIX STP Gateways
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    Zero Hash PROD - Deposits & Withdrawals

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    PROD - Digital Asset Deposits
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    PROD - Digital Asset Withdrawals
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    Intermittent Delays Processing Withdrawals for USDC.SOL
    Started 14 Nov 2024 15:14:49 (7 days ago), resolved 14 Nov 2024 22:16:41 (6 days ago)
    Minor Incident
    Resolved
    PROD - Digital Asset Withdrawals

    We are experiencing an issue which is causing some delays with USDC.SOL withdrawals. We will continue to monitor the situation and provide updates when they are available.

    Intermittent Delays with Trade Settlement and /convert_withdraw Requests
    Started 19 Nov 2024 22:14:38 (1 day ago), still ongoing
    Minor Incident
    Monitoring
    PROD - Digital Asset Withdrawals

    We have noticed a delay in processing settlements and transactions on our /convert_withdrawal endpoint. Our team is aware of the issue and the cause, and are actively monitoring the situation. Impacted withdrawals will be sent on-chain automatically following issue resolution.

    PROD - Fiat Deposits
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    PROD - Fiat Withdrawals
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    Zero Hash PROD - Web Applications

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    PROD - Portal
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    PROD - Reporting
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    Website
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    Auth0 Multi Factor Authentication
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    Zero Hash Production Gateway

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    Zero Hash PROD - CLOB

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    PROD - CLOB FIX Order Placement
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    PROD - CLOB FIX Market Data
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    Zero Hash PROD - Market Data

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    PROD - /market_data/ohlcv
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    Zero Hash PROD - KYC Service

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    Zero Hash Alternatives

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    Coins.ph Mobile App

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    Coins.ph Network Maintenance
    Started 31 Aug 2024 08:09:15 (3 months ago), still ongoing
    Maintenance
    Investigating
    Coins.ph Mobile App
    Deposits
    Deposits
    Deposits
    Deposits
    More...

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Coins.ph Quick Buy/Sell (Conversions)

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    Coins.ph Network Maintenance
    Started 31 Aug 2024 08:09:15 (3 months ago), still ongoing
    Maintenance
    Investigating
    Coins.ph Mobile App
    Deposits
    Deposits
    Deposits
    Deposits
    More...

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

    See all
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    CardCoins Website

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    Operations Suspended
    Started 18 May 2024 16:16:27 (6 months ago), still ongoing
    Critical Incident
    Monitoring
    Website
    API

    CardCoins operations are temporarily suspended while we plan significant upgrades to our infrastructure. We apologize for any inconvenience this has caused. Any orders that were not processed will not be completed. If you feel this is in error, please use the contact form on our home page.

    CardCoins API

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    Operations Suspended
    Started 18 May 2024 16:16:27 (6 months ago), still ongoing
    Critical Incident
    Monitoring
    Website
    API

    CardCoins operations are temporarily suspended while we plan significant upgrades to our infrastructure. We apologize for any inconvenience this has caused. Any orders that were not processed will not be completed. If you feel this is in error, please use the contact form on our home page.

    See all
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    MoonPay On-ramp Widget

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    Onramp Transaction Creation Degradation
    Started 31 Oct 2024 20:18:10 (21 days ago), still ongoing
    Major Incident
    Investigating
    On-ramp Widget

    We are investigating this issue and we will provide more updates in the next 15 minutes.

    MoonPay Digital Currencies

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    Plaid API - Development

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