Zero Hash status is Operational

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PROD - Digital Asset Deposits
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PROD - Digital Asset Withdrawals
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Elevated errors on Deposits, Withdrawals, and Convert Withdraw RFQ endpoints
Started 25 Aug 2025 18:30:26 (1 day ago), resolved 25 Aug 2025 18:47:44 (1 day ago)
Incident without Impact
Resolved
PROD - Digital Asset Deposits
PROD - Digital Asset Withdrawals

We have identified an issue causing elevated error rate on our endpoints: Deposits, Withdrawals , Convert Withdraw RFQ. Investigation is in progress and we will constantly updating for any improvements. Apologies for the inconvenience.

Delays Processing ETH Transactions On-Chain
Started 22 Aug 2025 14:37:07 (4 days ago), resolved 22 Aug 2025 16:07:18 (4 days ago)
Minor Incident
Resolved
PROD - Digital Asset Withdrawals

Please be advised that we are currently experiencing an issue processing ETH withdrawals on-chain. We are working with our MPC provider to have this resolved and we will continue to provide updates as we progress.

Zero Hash Outage Survival Guide

A step-by-step guide to help you survive a Zero Hash outage
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    Zero Hash Components

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    Zero Hash PROD - REST API

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    PROD - /index
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    PROD - /trades
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    PROD - /positions
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    PROD - /accounts
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    PROD - /deposits
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    PROD - /withdrawals
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    PROD - /transfers
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    PROD - /participants
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    PROD - /liquidity
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    PROD - /payments
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    PROD - /rewards
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    PROD - /awards
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    PROD - /convert_withdraw
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    Zero Hash PROD - Websocket API

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    PROD - Balances Socket Feed
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    PROD - Prices Socket Feed
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    Zero Hash PROD - FIX API

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    PROD - FIX STP Gateways
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    Zero Hash PROD - Deposits & Withdrawals

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    PROD - Digital Asset Deposits
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    Elevated errors on Deposits, Withdrawals, and Convert Withdraw RFQ endpoints
    Started 25 Aug 2025 18:30:26 (1 day ago), resolved 25 Aug 2025 18:47:44 (1 day ago)
    Incident without Impact
    Resolved
    PROD - Digital Asset Deposits
    PROD - Digital Asset Withdrawals

    We have identified an issue causing elevated error rate on our endpoints: Deposits, Withdrawals , Convert Withdraw RFQ. Investigation is in progress and we will constantly updating for any improvements. Apologies for the inconvenience.

    PROD - Digital Asset Withdrawals
    Tue 19
    Wed 20
    Thu 21
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    Sat 23
    Sun 24
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    now
    Delays Processing ETH Transactions On-Chain
    Started 22 Aug 2025 14:37:07 (4 days ago), resolved 22 Aug 2025 16:07:18 (4 days ago)
    Minor Incident
    Resolved
    PROD - Digital Asset Withdrawals

    Please be advised that we are currently experiencing an issue processing ETH withdrawals on-chain. We are working with our MPC provider to have this resolved and we will continue to provide updates as we progress.

    Elevated errors on Deposits, Withdrawals, and Convert Withdraw RFQ endpoints
    Started 25 Aug 2025 18:30:26 (1 day ago), resolved 25 Aug 2025 18:47:44 (1 day ago)
    Incident without Impact
    Resolved
    PROD - Digital Asset Deposits
    PROD - Digital Asset Withdrawals

    We have identified an issue causing elevated error rate on our endpoints: Deposits, Withdrawals , Convert Withdraw RFQ. Investigation is in progress and we will constantly updating for any improvements. Apologies for the inconvenience.

    PROD - Fiat Deposits
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    PROD - Fiat Withdrawals
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    Zero Hash PROD - Web Applications

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    PROD - Portal
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    PROD - Reporting
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    Website
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    Auth0 Multi Factor Authentication
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    Zero Hash Production Gateway

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    Zero Hash PROD - CLOB

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    PROD - CLOB FIX Order Placement
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    PROD - CLOB FIX Market Data
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    Zero Hash PROD - Market Data

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    PROD - /market_data/ohlcv
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    Zero Hash PROD - KYC Service

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