Zero Hash Status
Real-time updates of Zero Hash issues and outages
Zero Hash status is Operational
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PROD - Digital Asset Withdrawals
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Active Incidents
No active incidents
Recently Resolved Incidents
Delays processing crypto withdrawals
Started 11 Sep 2025 01:02:26 (4 days ago), resolved 11 Sep 2025 01:37:10 (4 days ago)
Major Incident
Resolved
PROD - Digital Asset Withdrawals
We are aware of a delay in processing crypto withdrawals and are actively investigating. Impacted transactions will be sent on-chain automatically following issue resolution.
Polygon Mainnet Issues Causing Withdrawal Delays
Started 10 Sep 2025 14:45:25 (4 days ago), resolved 10 Sep 2025 18:42:26 (4 days ago)
Minor Incident
Resolved
PROD - Digital Asset Withdrawals
Our team is aware of mainnet partial outage issue affecting the Polygon network and this is delaying some withdrawals. We will continue to monitor the situation and provide updates if needed.
Zero Hash Outage Survival Guide
A step-by-step guide to help you survive a Zero Hash outage
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Zero Hash Components
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Zero Hash PROD - REST API
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PROD - /index
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PROD - /trades
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PROD - /positions
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PROD - /accounts
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PROD - /deposits
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PROD - /withdrawals
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PROD - /transfers
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PROD - /participants
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PROD - /liquidity
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PROD - /payments
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PROD - /rewards
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PROD - /awards
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PROD - /convert_withdraw
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Zero Hash PROD - Websocket API
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PROD - Balances Socket Feed
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PROD - Prices Socket Feed
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Zero Hash PROD - FIX API
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PROD - FIX STP Gateways
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Zero Hash PROD - Deposits & Withdrawals
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PROD - Digital Asset Deposits
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PROD - Digital Asset Withdrawals
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Polygon Mainnet Issues Causing Withdrawal Delays
Started 10 Sep 2025 14:45:25 (4 days ago), resolved 10 Sep 2025 18:42:26 (4 days ago)
Minor Incident
Resolved
PROD - Digital Asset Withdrawals
Our team is aware of mainnet partial outage issue affecting the Polygon network and this is delaying some withdrawals. We will continue to monitor the situation and provide updates if needed.
Delays processing crypto withdrawals
Started 11 Sep 2025 01:02:26 (4 days ago), resolved 11 Sep 2025 01:37:10 (4 days ago)
Major Incident
Resolved
PROD - Digital Asset Withdrawals
We are aware of a delay in processing crypto withdrawals and are actively investigating. Impacted transactions will be sent on-chain automatically following issue resolution.
PROD - Fiat Deposits
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PROD - Fiat Withdrawals
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Zero Hash PROD - Web Applications
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PROD - Portal
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PROD - Reporting
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Website
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Auth0 Multi Factor Authentication
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Zero Hash Production Gateway
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Zero Hash PROD - CLOB
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PROD - CLOB FIX Order Placement
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PROD - CLOB FIX Market Data
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Zero Hash PROD - Market Data
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PROD - /market_data/ohlcv
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Zero Hash PROD - KYC Service
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