Seismic Software Status: check for Seismic Software outages and issues

Seismic Software status is Operational

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Seismic Software U.S. East0

Sun 31

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Seismic Software Inbound Customer Support

Sun 31

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Active Incidents

No active incidents

Recently Resolved Incidents

Inbound emails for support cases not delivering

Started 4 Jun 2026 14:05:31 (3 days ago), resolved 4 Jun 2026 15:13:42 (3 days ago)

Major Incident

Resolved

Inbound Customer Support

Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.

See all updates

Started 2 Jun 2026 16:49:22 (5 days ago), resolved 3 Jun 2026 16:16:29 (4 days ago)

Critical Incident

Resolved

U.S. East0

We are currently investigating this issue.

Resolved: This incident has been resolved.

3 Jun 2026 16:16:29 (4 days ago)

Monitoring: Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET.

We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time.

Thank you for your patience and understanding.

2 Jun 2026 21:15:35 (5 days ago)

Monitoring: Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences.

We will continue to provide updates as we have them.

2 Jun 2026 20:27:32 (5 days ago)

Identified: Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating.

Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation.

We will continue to provide updates as we have them.

2 Jun 2026 19:33:15 (5 days ago)

Identified: The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region.

We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability.

We will continue to provide additional updates.

2 Jun 2026 19:02:58 (5 days ago)

Identified: The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.

2 Jun 2026 18:30:42 (5 days ago)

Identified: The issue has been identified and a fix is being implemented.

2 Jun 2026 17:52:37 (5 days ago)

Investigating: We are currently investigating this issue.

2 Jun 2026 16:49:22 (5 days ago)

See all updates

Seismic Software Outage Survival Guide

A step-by-step guide to help you survive a Seismic Software outage

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Seismic Software Components