SAP LeanIX Status

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 18, 2025 between 10:15 and 10:30 UTC users were not able to log in certain workspaces in the EU region.

Incident Resolution

The incident was automatically recovered once the underneath service was able to handle traffic again.

Root Cause Analysis

Due to an internal index refresh of our search service, a high load episode was introduced in our infrastructure. This led to the situation that the service could not handle any traffic until the load decreased and the systems automatically recovered.

Preventative Measures

We’ve increased the resources available to that service so that it’s able to handle such load in the future. We’ll explore additional alerting options to prevent this situation from happening again.

Resolved: This incident has been resolved.

Monitoring: The issue has been resolved now and the team is actively monitoring the situation.

Investigating: Some users may experience problems while logging in to our application. Our team is working to identify the root cause and implement a solution.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.

Postmortem: ## Incident Description

On February 17, 2025 between 10:30 and 13:00 UTC tag group filters were not visible within the inventory filters. As a result and during that period, users were not able to use any tag group filters when filtering fact sheets on the inventory view.

Incident Resolution

The incident was caused by a software release which was reverted and the previous version deployed.

Root Cause Analysis

The root cause of the problem was an unexpected side affect of a change meant to prevent errors while creating tag group filters in the inventory.

Preventative Measures

We’ve extended our test coverage to prevent introducing such regressions when working with tag group filters.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: Currently, tag filters are not shown in the Inventory, Reports & Diagrams. The team is actively investigating the issue.

We will send an additional update in 30 minutes.