Delinea Status

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Investigating: We are currently experiencing a service disruption.

We’re reaching out to inform you about an ongoing incident affecting the Privileged Access Service / Cloud Suite Pod34. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Resolved: The hardware fix has completed rolling out. All relevant metrics have returned to normal levels and the incident is resolved.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Monitoring: As the hardware fix continues to roll out, we are seeing positive results with metrics returning to normal levels. We will monitor the situation and ensure the trend toward full resolution continues.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We've identified an issue with the hardware the servers are running on. We are pushing out new servers which should complete within the next 2-3 hours.

Pod34 is experiencing intermittent issues due to a maintenance upgrade. We appreciate your continued patience and support as we work to fully restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: The fix has not had the expected impact in resolving the issue. We are continuing to investigate. Pod34 is experiencing intermittent issues due to a maintenance upgrade.

We appreciate your continued patience and support as we work to fully restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption affecting Privileged Access Service tenants hosted on several Pods. Customers may encounter an outage or service degradation when attempting to access the service.

Our engineering team is actively investigating the issue and working to implement a fix. We apologize for the inconvenience and appreciate your patience as we work to restore normal service.

If you have any questions or concerns, please contact our support team at https://support.delinea.com

Resolved: We have observed stable enrollment activity over the past 48 hours, with no recurrence of the issue. As a result, we are closing this incident.

We will continue to monitor the service to ensure stability. Thank you for your patience throughout the investigation.

Investigating: We are continuing to investigate a service disruption with enrollment of agents for some customers on Cloud Suite Pod34. All reboots were completed by 5:30 ET and no additional reboots are planned at this time.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going reboot other backend components. There will be service outages of up to 10 minutes during these events. All rebooting should be completed by 5:30 PM ET.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are continuing to investigate a service disruption with enrollment of agents on Cloud Suite Pod34. As part of that investigation, we are going to do a rolling reimage of tcp relay servers within the next few minutes. The tcp relays are used in traffic from connectors to the Cloud Suite cloud. This may cause brief connection disruptions for things like SSH and RPD traffic.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently investigating a service disruption with enrollment of agents on Cloud Suite Pod34.

Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: The rollback has been completed, and the Privileged Remote Access configuration page is now accessible.

Impact Start Time: June 24, 2025 – 08:11 AM Central Impact End Time: June 24, 2025 – 08:49 AM Central

We appreciate your patience while we worked to resolve the issue. If you continue to experience any problems, please contact our support team at https://support.delinea.com.

Identified: We are currently investigating an issue affecting the Privileged Remote Access sessions and configuration page, which is currently returning a 404 Page Not Found error. This issue appears to be the result of a recent deployment.

Our engineering team has identified the root cause and is in the process of rolling back the release to restore functionality.

We will provide an update as soon as mitigation is confirmed.

Thank you for your patience and understanding.