Resolved: This incident has been resolved.

Monitoring: The issue has been mitigated by restarting a backend service. We are currently monitoring the system to ensure full stability.

Thank you for your patience while we worked to restore service.

Investigating: We are currently investigating an issue affecting Platform customers in the US region. Customers may experience errors or delays when loading the Access > Roles page, including the following:

An error message with HTTP failure response 504

Delayed loading of the Roles page or role members

Our team is actively investigating the root cause and working to restore full functionality as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption.

We’re reaching out to inform you about an ongoing incident affecting the Privileged Access Service / Cloud Suite Pod34. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: A work around for this issue has been identified. Please go to the knowledgebase article located here:

https://support.delinea.com/s/article/1742587120422

Investigating: We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Identified: We are currently experiencing a service disruption with the Cloud Suite Mobile Application.

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.

• Push notifications for the Mobile Authenticator
• Mobile Application unable communicate to PAS servers (fixed by re-installing)

iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.

Android Partial Resolution: For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.

Additional Workarounds: Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below. https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.

Investigating: We are currently experiencing a service disruption with the Cloud Suite Mobile App

We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below. Our team is working to identify the root cause and implement a solution.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

For any questions or concerns, please reach out to our support team at https://support.delinea.com.