Teraswitch Status

Monitoring: We have implemented a temporary fix and AMS1 connectivity is now restored. We will follow up with a permanent fix and RCA.

Identified: We are working on a resolution to a multiple diverse fiber cut that is impacting AMS1 connectivity.

The issue has been identified by the fiber vendor, and we are working on an alternative fiber solution to restore connectivity.

Identified: Teraswitch is working to resolve a simultaneous backbone fiber cut affecting AMS1 connectivity.

Resolved: This incident has been resolved.

Monitoring: Reload is complete and the network operation appears to have returned to normal.

We will follow up this notification with a RCA and repair plan.

Identified: We have located a network device with software issues, our team is about to reload the device.

This issue affects mostly colocation customers at PIT1, but traffic from various sources may have passed through this device depending on the direction of network flow.

Investigating: Teraswitch is investigating reports of select markets having issues connecting to PIT1.

Resolved: This incident has been resolved.

Monitoring: Teraswitch is investigating reports of network connectivity issues affecting some services at our EWR2 site. We have identified the likely cause and implemented a fix, and are monitoring to verify that the issue is resolved.