Pantheon Operations status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Availability of Static Files
Started 13 Jun 2025 18:24:25 (7 days ago), resolved 16 Jun 2025 14:32:23 (4 days ago)
Minor Incident
Resolved
Customer Sites

Following the global upstream provider outage on June 12, we have identified a lingering issue affecting the availability of static files on some sites. In certain cases, files that exist on the platform may return a 404 error or be inaccessible by the PHP application.

Our engineering team is actively investigating a platform-wide solution to resolve this inconsistency. In the meantime, if you encounter this issue, please reach out to our Support team. We are able to assist by reloading the affected site's filesystem cache to restore correct file availability.

There is no data loss associated with this issue.

We will provide updates as we make progress, thank you for your understanding.

Pantheon Operations Outage Survival Guide

A step-by-step guide to help you survive a Pantheon Operations outage
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    Pantheon Operations Components

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    Degraded Availability of Static Files
    Started 13 Jun 2025 18:24:25 (7 days ago), resolved 16 Jun 2025 14:32:23 (4 days ago)
    Minor Incident
    Resolved
    Customer Sites

    Following the global upstream provider outage on June 12, we have identified a lingering issue affecting the availability of static files on some sites. In certain cases, files that exist on the platform may return a 404 error or be inaccessible by the PHP application.

    Our engineering team is actively investigating a platform-wide solution to resolve this inconsistency. In the meantime, if you encounter this issue, please reach out to our Support team. We are able to assist by reloading the affected site's filesystem cache to restore correct file availability.

    There is no data loss associated with this issue.

    We will provide updates as we make progress, thank you for your understanding.

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