Pantheon Operations Status

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.

Identified: The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at [email protected].

Investigating: We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.

Identified: The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at [email protected].

Investigating: We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.