Pantheon Operations Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating reports of Dashboard performance issues. At this time, we want to clarify that no site downtime has been reported in relation to this incident.

Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate assistance, please contact us via email: [email protected]

We will provide the next update as soon as more information becomes available. Thank you for your patience and understanding.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Identified: The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments.

We will provide another update within the next hour or sooner if additional information becomes available.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Identified: The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments.

We will provide another update within the next hour or sooner if additional information becomes available.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Identified: The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments.

We will provide another update within the next hour or sooner if additional information becomes available.

Monitoring: We continue to monitor the implemented fix to ensure ongoing stability. Thank you for your continued patience and understanding.

Monitoring: We are continuing to monitor for any further issues. Thank you for your patience and understanding.

Monitoring: We are continuing to closely monitor the implemented fix, and the platform remains stable. Our internal monitoring is showing positive results at this time.

If you encounter any unexpected issues with workflows and deployments, please don’t hesitate to reach out to our Support team for immediate assistance.

We sincerely appreciate your patience and understanding throughout this monitoring process.

Monitoring: Our team has implemented a temporary mitigation and is continuing to investigate the root cause. We are actively monitoring the results.

If workflows or deployments continue to be affected, please contact our support team immediately.

We will share further updates as soon as more information is available.

Investigating: Thank you for your patience and understanding. We are still continuing to investigate this issue.

We will provide the next update as soon as more information becomes available.

Investigating: We are still continuing to investigate this issue.

We will provide another update as soon as further information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating degraded performance or failures in certain platform workflows, such as pushing code via Git or committing code via the Dashboard, as well as deploying code to environments. This may affect your ability to push code, create environments, apply upstream updates, use Integrated Composer, or deploy code to environments.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the deploying of new code to environments until the issue is resolved, at least if you experience issues. If you have any questions, please contact Pantheon Support.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Identified: The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments.

We will provide another update within the next hour or sooner if additional information becomes available.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Pantheon has been made aware of a widespread security incident impacting companies that use Drift, a third-party vendor used for communicating with visitors on our website via chat. We, and our customers, are affected by this breach.

The Pantheon platform and customer-hosted websites were not impacted.

Our investigation has confirmed that a threat actor exploited a vulnerability in the Salesloft Drift application’s OAuth integration with Salesforce to gain unauthorized access to CRM data. Pantheon was notified on August 28, 2025 of this compromise that occurred between August 12–15, 2025.

The breach resulted in the exfiltration of business information about customer renewals and internal sales account data from our CRM system. While this exposure was limited to Salesforce data connected through Drift, some contact details related to accounts were compromised. Our platform and your hosted websites were not infiltrated and have not been affected.

Upon learning of the incident, Pantheon took immediate steps to contain the threat and safeguard customer data, including:

• Locking down permissions across Salesforce Apps to prevent unauthorized access.
• Removing vulnerable applications associated with Salesforce.

We continue to work closely with Salesforce and Salesloft Drift to conduct a forensic analysis and confirm the full scope of the event. Protecting our customers’ data and maintaining their trust is our highest priority.

As we continue our investigation, we are also conducting thorough reviews of our defenses and security assessments for all third-party integrations. Updates will be shared here as more information becomes available.

If you have questions or concerns, please reach out to your Customer Success Manager.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Identified: The issue has been identified and a fix is being implemented.

We will provide another update as soon as more information becomes available.

Investigating: We are currently investigating reports of Composer-related workflow failures on Drupal sites. This impacts multiple workflows, including creating new sites or environments and code deployments.

We will provide another update within the next hour or sooner if additional information becomes available.

Monitoring: We continue to monitor the implemented fix to ensure ongoing stability. Thank you for your continued patience and understanding.

Monitoring: We are continuing to monitor for any further issues. Thank you for your patience and understanding.

Monitoring: We are continuing to closely monitor the implemented fix, and the platform remains stable. Our internal monitoring is showing positive results at this time.

If you encounter any unexpected issues with workflows and deployments, please don’t hesitate to reach out to our Support team for immediate assistance.

We sincerely appreciate your patience and understanding throughout this monitoring process.

Monitoring: Our team has implemented a temporary mitigation and is continuing to investigate the root cause. We are actively monitoring the results.

If workflows or deployments continue to be affected, please contact our support team immediately.

We will share further updates as soon as more information is available.

Investigating: Thank you for your patience and understanding. We are still continuing to investigate this issue.

We will provide the next update as soon as more information becomes available.

Investigating: We are still continuing to investigate this issue.

We will provide another update as soon as further information becomes available.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating degraded performance or failures in certain platform workflows, such as pushing code via Git or committing code via the Dashboard, as well as deploying code to environments. This may affect your ability to push code, create environments, apply upstream updates, use Integrated Composer, or deploy code to environments.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the deploying of new code to environments until the issue is resolved, at least if you experience issues. If you have any questions, please contact Pantheon Support.