Pantheon Operations Status

Resolved: This incident has been resolved.

Monitoring: Production verification confirmed a successful new Next.js site creation after the fix was deployed. We are keeping the incident in Monitoring while we check that the fix remains stable. Existing Next.js sites remain available, and WordPress and Drupal are unaffected.

We’ll post another update when monitoring is complete, or sooner if the status changes. If you need immediate assistance, please open a support chat with us or email [email protected]. Thank you for your patience.

Monitoring: The fix has been deployed to production, and a new Next.js site was created successfully during verification. We are monitoring the service to confirm continued stability before resolving the incident. Existing Next.js sites remain available, and WordPress and Drupal are unaffected.

If you need immediate assistance, please open a support chat with us or email [email protected]. We’ll post another update as verification continues. Thank you for your patience.

Identified: The issue affecting the creation of new Next.js sites is ongoing, we are working on a fix. Existing Next.js sites remain available, and WordPress and Drupal sites are unaffected.

If you need immediate assistance, please open a support chat with us or email [email protected]. We’ll post another update within 1 to 2 hours, or sooner if there is a change. Thank you for your patience.

Identified: We are continuing work on a fix for the issue preventing the creation of new Next.js sites. New Next.js site creation remains unavailable. Existing Next.js sites are available, and WordPress and Drupal sites are unaffected.

If you need immediate assistance, please open a support chat with us or email [email protected]. We’ll post another update in 1 to 2 hours, or sooner if there is a change. Thank you for your patience.

Identified: We continue to work on a fix for the issue that prevents the creation of new Next.js sites. Site creation is still unavailable. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

If you need immediate assistance, please open a support chat with us or email [email protected]. Thank you for your patience.

We will post another update in 1 to 2 hours, or sooner if there is a change.

Identified: We have identified the cause of the issue that prevents the creation of new Next.js sites, and our engineering team is working on a fix.

Site creation is still unavailable. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

If you need immediate assistance, please open a support chat with us or email [email protected].

Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.

Investigating: We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

Our engineering team is actively working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email [email protected]. Thank you for your patience.

We will post another update in 1 hour, or sooner if there is a change.

Investigating: We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected.

Our engineering team has narrowed down where the problem is and is working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email [email protected].

Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.

Investigating: We are investigating an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. We will post an update as soon as we have more information.

Resolved: This incident has been resolved.

Monitoring: Batch remediation for non-live sites is ongoing.

We’ll share another update when it’s complete or if there’s a significant change.

Monitoring: All live sites have been remediated. Batch remediation for non-live sites is in progress.

We'll share another update as remediation progresses.

Monitoring: Batch remediation is continuing, and Solr indexing has been restored for many affected sites.

Some live sites still require manual attention, and additional remediation is planned to begin today.

Non-live environments will be addressed at a lower priority.

We’ll continue monitoring Solr indexing and share another update if anything changes. If you need immediate assistance, start a chat with our Support bot and request an urgent Support ticket, or email [email protected].

Monitoring: We are continuing to monitor for any further issues. Should you require immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected].

Monitoring: We are continuing to monitor the implemented fix and Solr indexing results for affected sites. We'll share another update if the status changes. If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected].

Monitoring: We are continuing to monitor the implemented fix and results.

If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected] for direct assistance.

Monitoring: Solr indexing has been mostly restored for the affected subset of sites, and we are continuing to monitor the results. We will share another update if there is a change. Thank you for your patience.

If you need immediate assistance, please open a chat with our Support bot and request an urgent Support ticket, or email [email protected] for direct assistance.

Monitoring: We are observing the fix for any further issues. Thank you for your patience.

Monitoring: We are continuing to monitor the implemented fix for any further issues. Thank you for your patience.

Monitoring: Solr indexing remains under observation, with the fix still in place. We will post again if the status changes.

Monitoring: We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.

Monitoring: We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.

Monitoring: No new reports with solr issue but we are still monitoring the results of the implemented fix.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.