Pantheon Operations Status

Investigating: We are continuing to investigate the root cause of the Filesystem Access Issues.

Thank you for your patience and understanding.

Investigating: We are continuing to investigate the issue with filesystem access.

If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.

We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.

Investigating: Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.

We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.

Investigating: Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority.

We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this.

Investigating: Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.

Investigating: We are continuing to investigate the root cause of the Filesystem Access Issues.

Thank you for your patience and understanding.

Investigating: We are continuing to investigate the root cause of the Filesystem Access Issues.

Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.

Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.

If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment.

We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

Identified: We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.

Identified: We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and we are currently working on a fix.

Investigating: We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

Investigating: We are actively investigating the issue and will continue to provide updates as more information becomes available.

If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

Identified: We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.

Identified: We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and we are currently working on a fix.

Investigating: We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

Investigating: We are actively investigating the issue and will continue to provide updates as more information becomes available.

If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are actively monitoring the results.

We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

Identified: We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.

Identified: We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and we are currently working on a fix.

Investigating: We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

Investigating: We are actively investigating the issue and will continue to provide updates as more information becomes available.

If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing workflows are not affected. This does not affect site uptime.

Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates regularly on this page.

We recommend pausing the use of code deploys, multidev environment creation, clone workflows, and triggering manual backups until the issue is resolved.