Pantheon Operations Status

Resolved: A fix has been implemented for the intermittent Dashboard Operations and site spin-up issues. Internal testing has confirmed that the platform-wide deployment is now yielding successful results.

This incident is now resolved.

Thank you for your patience throughout the process.

Identified: We are continuing to work on a fix for this issue.

If you experience any unexpected issues with workflows or site creation, please contact our Support team for immediate assistance. We will provide another update in 1 hour, or sooner if new information becomes available.

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: Our engineers continue to investigate and work toward a resolution for the Pantheon Dashboard issue. In the meantime, the Terminus method remains available for creating new sites. We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: Our teams are still actively working to implement a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites; therefore, we recommend using it in the interim.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites: Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within 8 hours, or sooner if we have a confirmed timeline for the permanent solution

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: We are actively working on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for all new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: We have identified the root cause of site creation failures. Our team has confirmed the issue is isolated to the Pantheon Dashboard and that the Terminus workaround is fully functional for all new site creation.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

A fix is currently being implemented by our engineering team.

We appreciate your patience and will post the next update within the hour or sooner.

Investigating: We're continuing to investigate the issue affecting site creation.

As an alternative, you can create sites using Terminus by following these guides: Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

For those who have exceeded their sandbox limit, you can delete the failed site through the Dashboard using this guide: Delete Sites [https://docs.pantheon.io/guides/account-mgmt/workspace-sites-teams/sites#delete-sites]

Our team is working to identify the root cause and will provide another update within the hour or sooner if more information becomes available.

Investigating: We're still investigating the issue and working to identify the root cause.

Our teams are actively implementing potential fixes and monitoring the situation closely.

We'll provide the next update within the hour or as soon as we have more details to share.

Investigating: We're still investigating the issue.

If workflows or deployments continue to be affected, contact our support team immediately.

Our next update will be within the hour or sooner if new information becomes available.

Investigating: We’re actively continuing our investigation into this issue.

If you experience any ongoing problems with workflows or deployments, please reach out to our support team for prompt assistance.

We’ll share another update within the next hour, or sooner if we have new information to provide.

Investigating: We are continuing to investigate this issue.

If you encounter any persistent issues regarding workflows and deployment, please don't hesitate to contact our support team for immediate assistance.

We'll provide another update within the next hour, or as soon as further information becomes available.

Investigating: We are investigating an issue affecting access to the Pantheon Dashboard and Site Spinup. Customers may experience errors such as [502 responses, degraded performance, or failed site creation].

Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.

We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

Resolved: A fix has been implemented for the intermittent Dashboard Operations and site spin-up issues. Internal testing has confirmed that the platform-wide deployment is now yielding successful results.

This incident is now resolved.

Thank you for your patience throughout the process.

Identified: We are continuing to work on a fix for this issue.

If you experience any unexpected issues with workflows or site creation, please contact our Support team for immediate assistance. We will provide another update in 1 hour, or sooner if new information becomes available.

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: Our engineers continue to investigate and work toward a resolution for the Pantheon Dashboard issue. In the meantime, the Terminus method remains available for creating new sites. We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: Our teams are still actively working to implement a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites; therefore, we recommend using it in the interim.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within the next 8 hours, or sooner if a permanent solution becomes available.

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for creating new sites: Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

We’ll share another update within 8 hours, or sooner if we have a confirmed timeline for the permanent solution

Identified: We're continuing to work on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: We are actively working on a permanent fix for the Pantheon Dashboard issue. The Terminus workaround remains fully functional for all new site creations. We'll provide another update as soon as we have a timeline for the permanent solution.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

Identified: We have identified the root cause of site creation failures. Our team has confirmed the issue is isolated to the Pantheon Dashboard and that the Terminus workaround is fully functional for all new site creation.

Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

A fix is currently being implemented by our engineering team.

We appreciate your patience and will post the next update within the hour or sooner.

Investigating: We're continuing to investigate the issue affecting site creation.

As an alternative, you can create sites using Terminus by following these guides: Terminus Overview [https://docs.pantheon.io/terminus] Site Create Command [https://docs.pantheon.io/terminus/commands/site-create]

For those who have exceeded their sandbox limit, you can delete the failed site through the Dashboard using this guide: Delete Sites [https://docs.pantheon.io/guides/account-mgmt/workspace-sites-teams/sites#delete-sites]

Our team is working to identify the root cause and will provide another update within the hour or sooner if more information becomes available.

Investigating: We're still investigating the issue and working to identify the root cause.

Our teams are actively implementing potential fixes and monitoring the situation closely.

We'll provide the next update within the hour or as soon as we have more details to share.

Investigating: We're still investigating the issue.

If workflows or deployments continue to be affected, contact our support team immediately.

Our next update will be within the hour or sooner if new information becomes available.

Investigating: We’re actively continuing our investigation into this issue.

If you experience any ongoing problems with workflows or deployments, please reach out to our support team for prompt assistance.

We’ll share another update within the next hour, or sooner if we have new information to provide.

Investigating: We are continuing to investigate this issue.

If you encounter any persistent issues regarding workflows and deployment, please don't hesitate to contact our support team for immediate assistance.

We'll provide another update within the next hour, or as soon as further information becomes available.

Investigating: We are investigating an issue affecting access to the Pantheon Dashboard and Site Spinup. Customers may experience errors such as [502 responses, degraded performance, or failed site creation].

Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves.

We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact [email protected] for support.

Resolved: This incident has been resolved.

Monitoring: Our Engineering team continues to actively monitor the platform to ensure stability in the workflow. No new reports of affected sites have been received in the past 24 hours. This continued observation is helping maintain consistent performance metrics and supports our ongoing root cause analysis.

We will provide the next update within 2 to 4 hours, or sooner if new information becomes available.

Thank you for your continued patience and understanding.

Monitoring: We are continuing to monitor for any further issues. Thank you for your patience.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our Engineering team remains actively engaged in implementing a fix, working closely with our third-party provider.

At this time, there is no impact on site uptime based on our monitoring systems.

We will share the next update within 2 to 4 hours, or sooner if new information becomes available. Thank you for your continued patience.

Identified: We've determined that the issue is limited to regions in the EU and Australia. Our team is actively monitoring the situation and working closely with our third-party provider to implement a fix.

There has been no site downtime observed since the incident was reported.

We will provide another update within the next hour or sooner if new information becomes available. Thank you for your continued patience.

Identified: Our team is continuing to work on a fix for this issue. Thank you for your patience and we will post new updates as they become available.

Identified: We are continuing to work on a fix for this issue. Site uptime is not affected.

Affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

We'll provide another update as soon as further information becomes available.

Identified: We are still continuing to work on a fix for this issue. Thank you for your patience. We'll share further updates as they become available.

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified, and a fix is currently being implemented.

We will provide another update in 1-3 hours or as soon as more information becomes available.

Investigating: We are continuing to investigate this issue.

If you encounter any persistent issues regarding workflows and deployment, please don't hesitate to contact our support team for immediate assistance.

We'll provide another update within the next hour, or as soon as further information becomes available.

Investigating: We are currently investigating reports of failed deployments and certain workflow processes. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority.

In the meantime, affected sites may retry any failed deployments or workflows. If the issue persists, please contact Support for additional assistance.

Thank you for your patience and understanding. We’ll provide updates as more information becomes available.