Pantheon Operations Status

Resolved: This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable.

Thank you for your patience while we worked to resolve this issue. If you experience any further difficulties, please contact us directly at [email protected].

Monitoring: A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times.

A runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests to queue up waiting for available connections instead of being processed immediately, adding several seconds of delay to page loads and API responses across the dashboard.

Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.

If you continue to experience any performance degradation, please contact us directly at [email protected].

Investigating: Our engineering team has resumed the investigation and is actively making progress.

Users may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue.

We understand the inconvenience this may cause and appreciate your patience as our investigation continues.

We will provide our next update within the next 6 hours, or sooner if new information becomes available or meaningful progress is made.

If you require immediate assistance and are unable to access the Support tab in your dashboard, please contact us directly at [email protected].

Investigating: There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation.

Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.

We will continue to provide updates as work progresses. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

Investigating: We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue.

Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.

We will provide the next update in approximately 6 hours. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

Investigating: We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected.

Our team is actively implementing a fix to restore normal operations. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at [email protected].

Investigating: We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.

Our Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this platform latency.

If you require immediate assistance for urgent concerns, please submit a support ticket or launch a live chat session. In the event the Dashboard becomes completely inaccessible, you can contact us directly at [email protected].

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and the Dashboard is now displaying successful Git operations.

We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.

If you continue to experience the same issue, please contact us directly at [email protected].

Identified: We have identified that this may partially affect spinning up of Multidev environments.

We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.

Identified: Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.

Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.

We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a server-side pre-receive hook to crash when build artifacts are pushed. This is a Pantheon infrastructure issue and is not caused by any customer code or configuration.

No action is required on your end. Do not make changes to your repository or Composer configuration. We will update this page as remediation progresses.

We will update within 2 hours, or sooner if the status changes.

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and the Dashboard is now displaying successful Git operations.

We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.

If you continue to experience the same issue, please contact us directly at [email protected].

Identified: We have identified that this may partially affect spinning up of Multidev environments.

We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.

Identified: Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.

Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.

We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a server-side pre-receive hook to crash when build artifacts are pushed. This is a Pantheon infrastructure issue and is not caused by any customer code or configuration.

No action is required on your end. Do not make changes to your repository or Composer configuration. We will update this page as remediation progresses.

We will update within 2 hours, or sooner if the status changes.

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and the Dashboard is now displaying successful Git operations.

We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the resolution is verified.

If you continue to experience the same issue, please contact us directly at [email protected].

Identified: We have identified that this may partially affect spinning up of Multidev environments.

We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.

Identified: Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository.

Customers will see their deploy workflow fail with a pre-receive hook declined error. No data loss is occurring. Live sites are not affected; only new code deployments are blocked.

We have identified the root cause. A dependency version mismatch on a subset of our Git servers is causing a server-side pre-receive hook to crash when build artifacts are pushed. This is a Pantheon infrastructure issue and is not caused by any customer code or configuration.

No action is required on your end. Do not make changes to your repository or Composer configuration. We will update this page as remediation progresses.

We will update within 2 hours, or sooner if the status changes.