Pantheon Operations Status

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.

Identified: The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at [email protected].

Investigating: We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.

Identified: The necessary backend processes are still actively running to resolve the degraded performance. Our engineering team is continuing to monitor the progress.

Live hosted sites and uptime remain fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.

Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.

We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.

Identified: Our engineering team is actively working to resolve this issue and continues to make progress.

Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.

Identified: We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.

Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.

Identified: The necessary backend processes are still actively running to resolve the degraded performance. Our engineering team is continuing to monitor the progress.

Live hosted sites and uptime remain fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.

Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.

We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.

Identified: Our engineering team is actively working to resolve this issue and continues to make progress.

Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.

Identified: We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.

Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.

Resolved: This incident has been resolved.

Monitoring: A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.

Identified: The issue has been identified and a fix is being implemented.

If you require urgent assistance, please contact Pantheon Support at [email protected].

Investigating: We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected.

We will provide our next update as soon as more information becomes available.

Identified: The necessary backend processes are still actively running to resolve the degraded performance. Our engineering team is continuing to monitor the progress.

Live hosted sites and uptime remain fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.

Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.

Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

Identified: Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.

We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.

Identified: Our engineering team is actively working to resolve this issue and continues to make progress.

Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.

Identified: We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time.

Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.

Identified: Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete.

Live hosted sites and uptime remain fully operational and unaffected. We will provide our next update in 2 to 3 hours, or sooner if the situation changes.

Investigating: We are continuing to investigate this issue.

We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.

Investigating: Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.

Our Engineering team is actively investigating the issue to restore full functionality as quickly as possible. Need Immediate Assistance?

General concerns: Submit a ticket or reach out via Live Chat.

• If the Dashboard is inaccessible: Contact us directly at [email protected].
• We will provide another update within 30–60 minutes, or as soon as new information becomes available.

Thank you for your patience.