Anaplan Status

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Identified: We have completed the re-route of traffic out of the impacted area and are now in a monitoring phase.

A further update will be provided in 30 minutes, or sooner if additional information becomes available.

Identified: We are continuing to work with our vendor to resolve the access issue affecting the eu2 region as our top priority.

We are also exploring multiple paths to restore service as quickly as possible. Collaboration with our vendor is ongoing; however, full recovery is expected to be multiple hours away.

We will provide an update every 60 minutes as we work to restore service as quickly as possible, or sooner if additional information becomes available

Identified: We are continuing to work closely with our vendor to resolve the access issue affecting the EU2 region, which remains our highest priority. Through our investigation, we have identified connectivity issues to the EU-CENTRAL-1 region as the underlying cause.

Beginning at 7:33 PM PDT on August 14, our vendor began experiencing increased packet loss impacting connectivity for customers in the EU-CENTRAL-1 region. The affected location has been identified as Equinix, Frankfurt. While progress has been made, connections to this location remain impaired.

We continue to prioritise resolution steps with our vendor. However, full recovery is expected to be multiple hours away.

We will provide an update every 60 minutes as we work to restore service as quickly as possible, or sooner if additional information becomes available.

Identified: We have escalated this issue with the third-party provider to mitigate the issue. 

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Identified: We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform, which is also impacting CloudWorks integrations

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Investigating: We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.