Anaplan Status

Identified: We want to thank you for your continued patience as our teams work around the clock to resolve this service disruption.

The execution of a multi-phase recovery plan is ongoing. Our commitment is to bring the service back online in a way that ensures stability and security for all users.

We will provide our next update by 15:00 UTC, or sooner if we have significant news to share.

Identified: Our teams are continuing to manage the service disruption in the AE1 region as our absolute highest priority.

We are actively exploring all possible avenues to restore service safely and quickly. This involves continuous collaboration with our infrastructure partners and assessing all potential technical solutions.

We will provide the next update by 10:00 UTC, or sooner if there is a significant development.

Identified: Our teams continue to work with the highest priority on the complex recovery efforts to restore service.

This is a multi-step operation that has our complete and undivided attention and we continue to execute on those steps within this operation. We want to assure you that our teams are fully engaged in bringing the platform back online in a stable and secure manner.

Our next update will be provided by 06:00 UTC, or sooner if there is a significant milestone to report.

Identified: Our teams continue to work with the highest priority on the complex recovery efforts to restore service.

This is a multi-step operation that has our complete and undivided attention and we continue to execute on those steps within this operation. We want to assure you that our teams are fully engaged in bringing the platform back online in a stable and secure manner.

Our next update will be provided by 02:00 UTC, or sooner if there is a significant milestone to report.

Identified: Our teams continue to work with the highest priority on the complex recovery efforts to restore service.

This is a multi-step operation that has our complete and undivided attention. We want to assure you that our teams are fully engaged in bringing the platform back online in a stable and secure manner.

Our next update will be provided by 22:00 UTC, or sooner if there is a significant milestone to report.

Identified: Our teams are continuing to manage the service disruption in the AE1 region as our absolute highest priority.

We are actively exploring all possible avenues to restore service safely and quickly. This involves continuous collaboration with our infrastructure partners and assessing all potential technical solutions.

We will provide the next update by 18:00 UTC, or sooner if there is a significant development.

Identified: Our teams continue to work with the highest priority to resolve the service disruption in the AE1 region.

At this time, there is no significant change to report since our last communication. We are continuing to explore all available options to restore service safely and effectively.

Our next update will be provided by 15:30 UTC, or sooner if there are any major developments.

Identified: Our teams are continuing to manage the service disruption in the AE1 region as our absolute highest priority.

We are actively exploring all possible avenues to restore service safely and quickly. This involves continuous collaboration with our infrastructure partners and assessing all potential technical solutions.

We will provide the next update by 13:30 UTC, or sooner if there is a significant development.

Identified: We are writing to provide an important update on the service issues affecting the AE1 region.

Regrettably, a further infrastructure event within the region has occurred. As a result the service has become unavailable once more.

We want to assure you that this incident remains our absolute highest priority. Our teams are fully engaged and are urgently evaluating all available options to restore service.

We will provide another update at 11:30 UTC, or as soon as we have more information.

Identified: We are providing a further update on the ongoing service disruption in the affected region.

The situation remains unchanged since our previous communication. The vendor workaround continues to operate as intended, and our teams remain engaged in continuous monitoring to ensure system stability and performance.

Service Status:

• Workspaces are loading successfully for many customers.
• Customers attempting to access particularly large workspaces may still experience loading issues.

Our technical teams, alongside our vendor, are maintaining heightened monitoring and reviewing system metrics to identify opportunities for further stabilization. Restoring full service functionality for all customers remains our highest priority.

We will provide the next update in 2 hours, or sooner if there are any significant changes.

Identified: We are continuing to monitor the ongoing service disruption in the affected region.

There has been no change in status since our last update. The vendor workaround remains in effect, and both our internal teams and vendor partners are closely observing system performance to ensure continued stability.

Service Status:

Workspaces continue to load successfully for many customers.

Customers attempting to load particularly large workspaces may still encounter issues accessing their models.

Our teams remain fully engaged and are prioritizing full service restoration for all impacted customers. We are actively evaluating system behavior and will implement additional measures if necessary to further improve stability.

The next update will be provided in 2 hours, or sooner should there be any significant developments.

Identified: At this time, the situation remains unchanged from our previous communication. The vendor workaround continues to be in place, and our joint teams are actively monitoring platform performance and stability.

Service Status: Workspaces are continuing to load successfully for many customers. Customers attempting to access particularly large workspaces may still experience issues loading their models.

Our teams remain fully engaged and are treating this incident with the highest priority to ensure complete service restoration for all customers. We are continuing to monitor system behavior closely and assess any additional corrective actions if required.

The next update will be provided in 2 hours, or sooner if there is a significant change in status.

Identified: We are pleased to report that progress has been made, and a level of service has been restored to the affected region. Our vendor has successfully implemented a workaround, and our joint teams are closely monitoring the situation.

Service Status:

-We are now observing workspaces loading successfully for many customers. -However, customers attempting to load particularly large workspaces may still be impacted and unable to load their models at this time.

Our highest priority remains the full restoration of service for all customers. We will continue to treat this incident with urgency until all systems are stable.

The next update will be provided in 2 hours, or sooner should the situation change significantly.

Identified: We are continuing to partner with our vendor and have supplied logs for further analysis to aid in the recovery process. Our focus remains on supporting our vendor's restoration activities as the primary path to resolution.

Our leadership and engineering teams are meeting with our vendor at 01:30 UTC to review their progress.

Service Status:

-Loading new workspaces or models is not possible at this time. Any operations to open models will fail, and changes will not be persisted. -To ensure data integrity, we advise all users to cease any modeling activity at this time.

There is no estimated time to resolution at present. The next update will be provided at 02:00 UTC, or sooner if we have significant information to share.

Identified: Our teams, in partnership with our vendor, continue to treat this incident as our highest priority. We have spent the last period actively exploring all possible workaround options to expedite recovery. Our highest priority is to protect the integrity of your data. After a careful review, we've concluded these workarounds do not meet our strict standards for a safe and stable recovery.

Our focus remains on supporting our vendor's restoration activities as the primary path to resolution. Our leadership and engineering teams are meeting with our vendor at 23:30 UTC to review their progress.

Service Status:

-Loading new workspaces or models is not possible at this time. Any operations to open models will fail, and changes will not be persisted. -To ensure data integrity, we advise all users to cease any modeling activity at this time.

There is no estimated time to resolution at present. The next update will be provided at 00:00 UTC, or sooner if we have significant information to share.

Identified: We are currently exploring workaround options with our Vendor to restore service as quickly as possible.

Service Status:

-Loading new workspaces or models is not possible at this time. Any operations to open models will fail, and changes will not be persisted. -To ensure data integrity, we advise all users to cease any modeling activity at this time.

There is no estimated time to resolution at present. The next update will be provided in 60 minutes or upon service restoration.

Identified: We are continuing to work with our Vendor on restoring service as quickly as possible.

Service Status:

-Loading new workspaces or models is not possible at this time. Any operations to open models will fail, and changes will not be persisted. -To ensure data integrity, we advise all users to cease any modeling activity at this time.

There is no estimated time to resolution at present. The next update will be provided in 60 minutes or upon service restoration.

Identified: The investigation is ongoing and remains a priority. Our vendor has been engaged and is actively participating in the incident response.

Service Status: -Loading new workspaces or models is not possible at this time. Any operations to open models will fail, and changes will not be persisted. -To ensure data integrity, we advise all users to cease any modeling activity at this time.

There is no estimated time to resolution at present. The next update will be provided in 60 minutes or upon service restoration.

Identified: Our vendor has joined our call to support our investigation and this remains a priority.

It's not possible to load new workspaces or models at this point. If you do have any open models, any changes you attempt to make in a model will not save. We advise against attempting to make changes at this time to prevent any potential loss of work.

Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.

Identified: We are continuing to work with our Vendor on restoring service as quickly as possible.

Any changes you attempt to make in a model will not save. We advise against attempting to make changes at this time to prevent any potential loss of work

Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.

Identified: We are continuing to work with our Vendor to restore service. Currently, we do not yet have a time to resolution. 

We will provide further updates in 60 minutes or upon resolution.

Identified: We are continuing to work with the vendor to restore service.

Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.

Identified: We continue to investigate the issue directly with the vendor. They have identified the likely cause of the issue, and they are focused right now on restoring service as quickly as possible.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Investigating: Thank you for your patience as we continue to investigate this issue.

We are experiencing a vendor related issue and are working with them directly for resolution.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Monitoring: Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

Monitoring: Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

Monitoring: The team identified the issue and is working diligently to mitigate it.

We will provide updates every 30 minutes or upon resolution.

Investigating: We are currently investigating an issue resulting in some customers not being able to load new models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.