Anaplan Status

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.

Postmortem: On February 14, 2025, at 16:44 UTC, our monitoring detected extended loading times for Polaris models. This issue affected the following regions: us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public – Japan; us7: Anaplan Amazon Cloud Public – US, ca1: Anaplan Google Cloud Public – Canada; au1: Anaplan Amazon Cloud – Australia; and eu4: Anaplan Amazon Cloud Public – Europe. Models already open were unaffected by this issue.  

Our investigation identified that an upstream component wasn't performing correctly. Analysis of the component found that resource utilization was unusually high. As a result, the component was unable to function as designed. The component was restarted and resource utilization returned to normal operating levels. Full service was restored at 18:06 UTC.  

To prevent similar occurrences in the future, we are reviewing the component architecture to improve efficiency and reduce complexity. We are also improving the current resource monitoring to find possible issues sooner, before they affect customers.  

We understand these disruptions can have an impact on your business operations, and we apologize for any inconvenience caused. Our technical teams remain committed to maintaining a reliable service. They'll continue to monitor the platform closely to ensure sustained performance.

Resolved: We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Investigating: Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Investigating: We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.