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Active Incidents

No active incidents

Recently Resolved Incidents

Intercom Outage Impacting Live Chat
Started 9 Jan 2026 20:25:08 (6 days ago), resolved 9 Jan 2026 21:03:14 (6 days ago)
Incident without Impact
Resolved
Funraise Platform

We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider.

Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time.

Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform.

Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available.

Thank you for your patience.

Funraise Outage Survival Guide

A step-by-step guide to help you survive a Funraise outage
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    Funraise Components

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    Funraise Platform

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    Intercom Outage Impacting Live Chat
    Started 9 Jan 2026 20:25:08 (6 days ago), resolved 9 Jan 2026 21:03:14 (6 days ago)
    Incident without Impact
    Resolved
    Funraise Platform

    We are currently experiencing an issue with our live chat functionality due to an ongoing outage with Intercom, our third-party chat provider.

    Intercom has confirmed a service disruption affecting Inbox, Messenger, Fin, and related developer features in the US region. As a result, live chat and in-app messaging may be unavailable or not function as expected at this time.

    Please note that this issue is isolated to Intercom and does not impact the core functionality of our platform.

    Intercom is actively investigating and working to restore service. We will continue to monitor the situation and provide updates here as more information becomes available.

    Thank you for your patience.

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