PPRO Acquiring Platform Status

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Investigating: The PPRO monitoring system has detected a Full Service Disruption of Twint which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Investigating: The PPRO monitoring system has detected a Full Service Disruption of Twint which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The internal service disruption of Boarding Platform - PPRO Dashboard has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: We want to provide you with an update regarding the ongoing re-indexing process for the PPRO Boarding Dashboard. While we initially estimated a completion time of approximately three hours, the process is still ongoing.

At this moment, we do not have a confirmed ETA for completion, but our team is actively working to finalize the process as soon as possible. We will provide further updates as soon as we have more information.

Merchant onboarding remains fully functional, and only the visibility of newly onboarded merchants in the dashboard is affected.

We appreciate your patience and apologize for any inconvenience. Please reach out to our support team if you have any questions.

Identified: We want to inform you about an ongoing issue affecting PPRO boarding dashboard. Due to an indexing error, some recently onboarded merchants may not be visible in the dashboard, even though they have been successfully onboarded.

To resolve this, we will perform a re-indexing procedure. This process does not impact onboarding functionality, but it may take approximately three hours to complete.

If you have any questions or concerns, please reach out to our support team.

Resolved: The external service disruption of MB Way has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Investigating: We are currently investigating this issue.

Resolved: The external service disruption of MB Way has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of Bancontact - BELFIUS BANK SA/NV has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of Bancontact has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Investigating: The PPRO monitoring system has detected a Partial Service Disruption of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Resolved: The external service disruption of iDEAL - ABN AMRO Bank has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of eps - BAWAG P.S.K. AG has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of Bancontact has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of iDEAL - Rabobank has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The identified external issue is still ongoing and technical teams of iDEAL are continuing to work towards resolving the situation.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of MB Way has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The external service disruption of MB multibanco has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Resolved: The internal service disruption of MB multibanco has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: An internal issue has been identified and our technical teams are working towards resolving the situation.

Resolved: The internal service disruption of MB Way has been resolved and the service is again operating inside the normal performance parameters. Please refer to our official Service Announcement emails for further details.

Identified: The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.