PPRO Acquiring Platform status is Minor Service Outage

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PPRO Acquiring Platform PPRO Infrastructure

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Reconciliation Platform
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Processing Files
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PPRO Acquiring Platform Payment Methods

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Amazon Pay
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Bancontact
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eps
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Reconciliation Platform: Partial Service Disruption - Refund Module
Started 16 Jan 2025 17:12:37 (1 day ago), still ongoing
Major Incident
Identified
Reconciliation Platform

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Konbini Payments: Full Service Disruption
Started 6 Sep 2024 06:25:28 (4 months ago), still ongoing
Critical Incident
Identified
Konbini Payments

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

eps: Partial Service Disruption - Erste Bank und Sparkassen
Started 24 Jul 2024 15:14:35 (6 months ago), still ongoing
Major Incident
Identified
eps

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Recently Resolved Incidents

MB Way: Resolved Service Disruption
Started 16 Jan 2025 15:37:31 (2 days ago), resolved 16 Jan 2025 15:38:10 (2 days ago)
Incident without Impact
Resolved
MB Way

The PPRO monitoring system has detected a Partial Service Disruption of MB Way which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Bancontact: Resolved Service Disruption - BNP PARIBAS FORTIS
Started 16 Jan 2025 00:45:20 (2 days ago), resolved 16 Jan 2025 01:29:49 (2 days ago)
Incident without Impact
Resolved
Bancontact

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

iDEAL: Resolved Service Disruption - Rabobank
Started 15 Jan 2025 19:32:47 (2 days ago), resolved 15 Jan 2025 23:42:58 (2 days ago)
Incident without Impact
Resolved
iDEAL

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Bancontact: Resolved Service Disruption
Started 15 Jan 2025 17:34:06 (2 days ago), resolved 15 Jan 2025 17:49:47 (2 days ago)
Incident without Impact
Resolved
Bancontact

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Przelewy24: Resolved Service Disruption
Started 15 Jan 2025 14:08:13 (3 days ago), resolved 15 Jan 2025 14:17:19 (3 days ago)
Incident without Impact
Resolved
Przelewy24

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Bancontact: Resolved Service Disruption
Started 15 Jan 2025 12:58:08 (3 days ago), resolved 15 Jan 2025 13:06:14 (3 days ago)
Incident without Impact
Resolved
Bancontact

The PPRO monitoring system has detected a Partial Service Disruption of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Amazon Pay: Resolved Service Disruption
Started 15 Jan 2025 09:00:39 (3 days ago), resolved 15 Jan 2025 11:16:55 (3 days ago)
Incident without Impact
Resolved
Amazon Pay

We are currently investigating this issue.

Bancontact: Resolved Service Disruption - Ecommerce
Started 14 Jan 2025 11:12:36 (4 days ago), resolved 14 Jan 2025 11:33:06 (4 days ago)
Incident without Impact
Resolved
Bancontact

We are currently investigating this issue.

Bancontact: Resolved Service Disruption - Ecommerce & QRcode
Started 14 Jan 2025 02:23:49 (4 days ago), resolved 14 Jan 2025 03:17:43 (4 days ago)
Incident without Impact
Resolved
Bancontact

The PPRO monitoring system has detected a Full Service Disruption of Bancontact - Ecommerce & QRcode which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Bancontact: Resolved Service Disruption - BNP PARIBAS FORTIS
Started 14 Jan 2025 01:00:55 (4 days ago), resolved 14 Jan 2025 01:06:04 (4 days ago)
Incident without Impact
Resolved
Bancontact

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Bancontact: Resolved Service Disruption
Started 13 Jan 2025 19:47:02 (4 days ago), resolved 13 Jan 2025 22:44:17 (4 days ago)
Incident without Impact
Resolved
Bancontact

The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

Przelewy24: Resolved Service Disruption
Started 13 Jan 2025 14:37:47 (5 days ago), resolved 13 Jan 2025 14:40:53 (5 days ago)
Incident without Impact
Resolved
Przelewy24

The PPRO monitoring system has detected a Partial Service Disruption of Przelewy24 which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Bancontact: Resolved Service Disruption
Started 11 Jan 2025 11:25:31 (7 days ago), resolved 11 Jan 2025 11:30:31 (7 days ago)
Incident without Impact
Resolved
Bancontact

The PPRO monitoring system has detected a Partial Service Disruption of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

Processing Files: Resolved Service Disruption
Started 11 Jan 2025 10:08:09 (7 days ago), resolved 11 Jan 2025 10:34:51 (7 days ago)
Incident without Impact
Resolved
Processing Files

The PPRO monitoring system has detected a Partial Service Disruption of Processing Files which we are currently investigating. Please refer to our official Email Service Announcements for further details.

PPRO Acquiring Platform Outage Survival Guide

A step-by-step guide to help you survive a PPRO Acquiring Platform outage
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    PPRO Acquiring Platform Components

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    PPRO Acquiring Platform PPRO Infrastructure

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    Transaction Processing Platform
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    Girogate: Transaction Redirector
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    Girogate: Transaction Processing Platform
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    Boarding Platfom
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    Girolink: Boarding Platform
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    Billing Platform
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    Reconciliation Platform
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    Reconciliation Platform: Partial Service Disruption - Refund Module
    Started 16 Jan 2025 17:12:37 (1 day ago), still ongoing
    Major Incident
    Identified
    Reconciliation Platform

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Girocount: Billing Machine
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    Settlement Services
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    Reconciliation Services
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    Girocon: Reconciliation Processing Platform
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    LATAM Processing
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    Girofix: Reconciliation Processing Platform
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    LATAM Processing Engine
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    LATAM Billing
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    Processing Files
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    Processing Files: Resolved Service Disruption
    Started 11 Jan 2025 10:08:09 (7 days ago), resolved 11 Jan 2025 10:34:51 (7 days ago)
    Incident without Impact
    Resolved
    Processing Files

    The PPRO monitoring system has detected a Partial Service Disruption of Processing Files which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    APaaS API
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    APaaS Batch Reconciliation
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    APaaS Client Side Encryption
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    APaaS Developer Centre
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    APaaS Hosted Payment Page
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    APaaS Hosted Payment Fields
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    APaaS Hub UI
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    APaaS Onboarding API
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    APaaS Surcharging API
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    APaaS Tokenization
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    APaaS UAT Environment
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    Email Service
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    PPRO Acquiring Platform Payment Methods

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    Afterpay
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    Alipay
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    Amazon Pay
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    Amazon Pay: Resolved Service Disruption
    Started 15 Jan 2025 09:00:39 (3 days ago), resolved 15 Jan 2025 11:16:55 (3 days ago)
    Incident without Impact
    Resolved
    Amazon Pay

    We are currently investigating this issue.

    AMEX (American Express)
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    Bancontact
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    Bancontact: Resolved Service Disruption
    Started 11 Jan 2025 11:25:31 (7 days ago), resolved 11 Jan 2025 11:30:31 (7 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The PPRO monitoring system has detected a Partial Service Disruption of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    Bancontact: Resolved Service Disruption - Ecommerce & QRcode
    Started 14 Jan 2025 02:23:49 (4 days ago), resolved 14 Jan 2025 03:17:43 (4 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The PPRO monitoring system has detected a Full Service Disruption of Bancontact - Ecommerce & QRcode which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    Bancontact: Resolved Service Disruption - BNP PARIBAS FORTIS
    Started 14 Jan 2025 01:00:55 (4 days ago), resolved 14 Jan 2025 01:06:04 (4 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Bancontact: Resolved Service Disruption
    Started 13 Jan 2025 19:47:02 (4 days ago), resolved 13 Jan 2025 22:44:17 (4 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Bancontact: Resolved Service Disruption - BNP PARIBAS FORTIS
    Started 16 Jan 2025 00:45:20 (2 days ago), resolved 16 Jan 2025 01:29:49 (2 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Bancontact: Resolved Service Disruption
    Started 15 Jan 2025 17:34:06 (2 days ago), resolved 15 Jan 2025 17:49:47 (2 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Bancontact: Resolved Service Disruption
    Started 15 Jan 2025 12:58:08 (3 days ago), resolved 15 Jan 2025 13:06:14 (3 days ago)
    Incident without Impact
    Resolved
    Bancontact

    The PPRO monitoring system has detected a Partial Service Disruption of Bancontact which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    Bancontact: Resolved Service Disruption - Ecommerce
    Started 14 Jan 2025 11:12:36 (4 days ago), resolved 14 Jan 2025 11:33:06 (4 days ago)
    Incident without Impact
    Resolved
    Bancontact

    We are currently investigating this issue.

    BANCOMAT Pay
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    BLIK
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    BLIK OneClick
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    Clearpay
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    Boleto - Brazil
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    Creditcard Acquiring
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    Credit Card - Argentina
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    Credit Card - Brazil
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    Credit Card - Chile
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    Credit Card - Colombia
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    Credit Card - Mexico
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    Credit Card - Peru
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    eps
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    eps: Partial Service Disruption - Erste Bank und Sparkassen
    Started 24 Jul 2024 15:14:35 (6 months ago), still ongoing
    Major Incident
    Identified
    eps

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    FPX Online Banking
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    giropay
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    GoPay
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    Entercash
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    iDEAL
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    iDEAL: Resolved Service Disruption - Rabobank
    Started 15 Jan 2025 19:32:47 (2 days ago), resolved 15 Jan 2025 23:42:58 (2 days ago)
    Incident without Impact
    Resolved
    iDEAL

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    Klarna Sofort
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    Konbini Payments
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    Konbini Payments: Full Service Disruption
    Started 6 Sep 2024 06:25:28 (4 months ago), still ongoing
    Critical Incident
    Identified
    Konbini Payments

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    MB multibanco
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    MB Way
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    MB Way: Resolved Service Disruption
    Started 16 Jan 2025 15:37:31 (2 days ago), resolved 16 Jan 2025 15:38:10 (2 days ago)
    Incident without Impact
    Resolved
    MB Way

    The PPRO monitoring system has detected a Partial Service Disruption of MB Way which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    MyBank
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    OXXO - Mexico
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    Klarna
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    PagoFacil - Argentina
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    Pay by Bank app
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    Payconiq
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    PayPay
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    paysafecard
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    PayU
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    PIX - Brazil
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    POLi
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    Przelewy24
    Sat 11
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    Przelewy24: Resolved Service Disruption
    Started 13 Jan 2025 14:37:47 (5 days ago), resolved 13 Jan 2025 14:40:53 (5 days ago)
    Incident without Impact
    Resolved
    Przelewy24

    The PPRO monitoring system has detected a Partial Service Disruption of Przelewy24 which we are currently investigating. Please refer to our official Email Service Announcements for further details.

    Przelewy24: Resolved Service Disruption
    Started 15 Jan 2025 14:08:13 (3 days ago), resolved 15 Jan 2025 14:17:19 (3 days ago)
    Incident without Impact
    Resolved
    Przelewy24

    The root cause has been identified as external to PPRO. Our support teams are in close collaboration with the external provider and are awaiting their finding and resolution steps.

    RapiPago - Argentina
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    SafetyPay
    Sat 11
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    SEPA direct debit
    Sat 11
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    SEPA Payout
    Sat 11
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    Swish
    Sat 11
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    Thailand Banks
    Sat 11
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    PostFinance Yellowpay
    Sat 11
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    Trustly
    Sat 11
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    Twint
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    UPI
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    WeChat Pay
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    zip
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    Other
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    PPRO Acquiring Platform Orchestration Connections

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    Fiserv AU
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    TrustPay
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    OSB Acquiring
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    Payture
    Sat 11
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    PayU Acquiring
    Sat 11
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    RS2 Acquiring
    Sat 11
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    RS2 Issuing
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    now

    PPRO Acquiring Platform Risk Management

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    3D Secure 2.1 MPI
    Sat 11
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    MDES
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    Riskified
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    PPRO Acquiring Platform Settlement Services

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    Daily Settlements
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    Weekly Settlements
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    Monthly Settlements
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    PPRO Acquiring Platform Alternatives

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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PXP Webhost API
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    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (2 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (4 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

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