Clari Status

Postmortem: Starting at approximately 15:45 UTC on 2025-05-09 the processing of approximately 10% of Copilot recordings was delayed up to 4 hours. This was caused by a heavy call volume creating resource contention. The incident was resolved by expanding our cloud processing capacity resulting in all recordings being processed and available by 20:56 UTC the same day. No customer or call data was lost.

Resolved: Issue is resolved.

Monitoring: Some copilot customers with high call volumes may have seen delays of up to 4 hours before their recordings became available. This issue is now resolved.

Postmortem: Starting at approximately 15:45 UTC on 2025-05-09 the processing of approximately 10% of Copilot recordings was delayed up to 4 hours. This was caused by a heavy call volume creating resource contention. The incident was resolved by expanding our cloud processing capacity resulting in all recordings being processed and available by 20:56 UTC the same day. No customer or call data was lost.

Resolved: Issue is resolved.

Monitoring: Some copilot customers with high call volumes may have seen delays of up to 4 hours before their recordings became available. This issue is now resolved.

Resolved: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Monitoring: The team has identified the issue, and applied the fix. We are currently monitoring.

Investigating: We have detected delays in RevDB data pipelines that are affecting many (though not all) customers. This will cause data to become stale in RevDB-powered features, which includes Analyze and Account Inspection for all customers, and Opportunity Inspection and Forecast for many customers. The Clari engineering team is actively working on the issue and will provide regular updates.