Clari Status

Postmortem: Between 2025-12-09 11:08:00 UTC and 2025-12-09 16:25:26 UTC Clari experienced a delay in synchronization of CRM data to RevDB. Customers saw stale data and degraded performance of Clari Web Application. 

The issue was caused due to a database contention and was resolved by identifying and fixing the source of blocking queries. After the fix we monitored the database and after observing stable performance for a period of time it was confirmed that the issue was fully resolved. No user data was at risk or damaged by this incident.

Resolved: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Monitoring: Our engineering teams have addressed the immediate causes of data lag. We will be monitoring the system to ensure there is no continued impact.

Monitoring: Our engineering teams have implemented a fix. We are now working to remediate the remaining effects of the incident.

The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.

Investigating: We are continuing to investigate the cause of the delay. Customers can expect data displayed to be up to 3-4hrs stale.

Investigating: Multiple customers impacted by a lag in entity loading to RevDB Our engineering team is actively investigating.

Resolved: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Monitoring: Our engineering teams have resolved the issue and we are monitoring the fix.

Identified: Our engineering teams have identified the issue and are implementing a fix.

The next status update will be after the fix has been applied.

Investigating: Some Google Meet calls that are recorded with Copilot recorder are returning an error and not being recorded successfully. Our engineering team is actively investigating the issue.