Clari Status

Postmortem: On 2026-04-09 at approximately 14:48 UTC, users were unable to load Analytics modules in the Clari application. Clari engineers quickly identified the cause and took action to restore the affected functionality. During this time, a small number of other areas of the application were also impacted as a result of the same underlying issue.

Engineers performed rolling restarts of the affected Analytics services, restoring full Analytics module availability by approximately 16:21 UTC. Isolated issues in a small number of other dependent services were subsequently identified and resolved through additional targeted restarts, with all issues fully cleared by 17:52 UTC.

Resolved: We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted.

Monitoring: We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.

Investigating: Our engineering team is actively investigating reported issues with the Analytics module.

Postmortem: On 2026-04-08 at approximately 18:53 UTC, all Clari customers lost access to the Forecast tab in the Clari application. Other areas of the application were unaffected and continued to operate normally. Clari engineers quickly identified the cause as the unintended deletion of configuration data required to display the Forecast tab, and restored the affected data. During the restoration process, there was a brief period of increased latency as service capacity scaled back up to handle returning traffic. Full access to the Forecast tab was confirmed for all affected users by 23:20 UTC.

Resolved: We have confirmed the issue has been resolved for all impacted users.

Monitoring: We have restored the Forecasting tab and are monitoring to confirm that all users have access.

Identified: We have identified the cause of the missing Forecasting tabs and are working to resolve.

Investigating: Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.