Clari Status

Resolved: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Investigating: Copilot login problems were experienced by customers from 2025-01-16 16:18  to 17:26 UTC. The problem is resolved at the time of publishing this announcement.

Postmortem: On 2025-01-12 and 13, Groove WebApp, Extension, Dialer and Outlook Add-In users encountered sporadic issues logging into LinkedIn through Groove. This was due to an API problem at LinkedIn reported as https://www.linkedin-apistatus.com/incidents/fk1wj964rzts . By 2025-01-13 21:00 UTC, we were able to confirm the issue had been resolved. No customer data was compromised during this incident.

Resolved: We have confirmed the issue has been resolved for the impacted users as of 21:01 UTC. A summary of the incident will be posted within the next three US business days.

Monitoring: LinkedIn has validated an ongoing issue with LinkedIn AccessToken and Authorization API https://www.linkedin-apistatus.com/. We're monitoring their resolution progress to validate functionality of LinkedIn Sales Navigator within Groove.

Monitoring: Our monitoring is showing the connection issues have abated. Access to LinkedIn Sales Navigator is now functional.

Investigating: Some customers may be seeing problems with LinkedIn login via Groove WebApp, Actions or Ominibar. Our engineering team is actively investigating the issue.

Postmortem: On 2025-01-12 and 13, Groove WebApp, Extension, Dialer and Outlook Add-In users encountered sporadic issues logging into LinkedIn through Groove. This was due to an API problem at LinkedIn reported as https://www.linkedin-apistatus.com/incidents/fk1wj964rzts . By 2025-01-13 21:00 UTC, we were able to confirm the issue had been resolved. No customer data was compromised during this incident.

Resolved: We have confirmed the issue has been resolved for the impacted users as of 21:01 UTC. A summary of the incident will be posted within the next three US business days.

Monitoring: LinkedIn has validated an ongoing issue with LinkedIn AccessToken and Authorization API https://www.linkedin-apistatus.com/. We're monitoring their resolution progress to validate functionality of LinkedIn Sales Navigator within Groove.

Monitoring: Our monitoring is showing the connection issues have abated. Access to LinkedIn Sales Navigator is now functional.

Investigating: Some customers may be seeing problems with LinkedIn login via Groove WebApp, Actions or Ominibar. Our engineering team is actively investigating the issue.