Pinecone status is Operational

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AWS us-west-2
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AWS us-east-1
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AWS eu-west-1
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GCP us-central1
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Some queries are incorrectly returning no results
Started 25 Jul 2024 17:49:31 (4 months ago), still ongoing
Incident without Impact
Identified
AWS us-west-2
AWS us-east-1
AWS eu-west-1
GCP us-central1

The issue has been identified and a fix is being implemented.

Recently Resolved Incidents

Increase in internal errors (5xx) for data plane operations on serverless indexes in AWS us-east-1
Started 15 Nov 2024 20:25:13 (6 days ago), resolved 15 Nov 2024 21:22:24 (5 days ago)
Minor Incident
Resolved
AWS us-east-1

We are currently investigating this issue.

Pinecone Outage Survival Guide

A step-by-step guide to help you survive a Pinecone outage
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    Pinecone Components

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    Pinecone Console

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    Pinecone Pod Indexes

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    us-west1-gcp
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    us-east1-gcp
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    us-central1-gcp
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    us-west4-gcp
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    us-east4-gcp
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    us-west1-gcp-free
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    us-west4-gcp-free
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    gcp-starter
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    eu-west1-gcp
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    eu-west4-gcp
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    asia-southeast1-gcp
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    asia-northeast1-gcp
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    asia-southeast1-gcp-free
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    northamerica-northeast1-gcp
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    eastus-azure
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    us-east-1-aws
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    Pinecone Serverless Indexes

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    AWS us-west-2
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    Some queries are incorrectly returning no results
    Started 25 Jul 2024 17:49:31 (4 months ago), still ongoing
    Incident without Impact
    Identified
    AWS us-west-2
    AWS us-east-1
    AWS eu-west-1
    GCP us-central1

    The issue has been identified and a fix is being implemented.

    AWS us-east-1
    Thu 14
    Fri 15
    Sat 16
    Sun 17
    Mon 18
    Tue 19
    Wed 20
    now
    Increase in internal errors (5xx) for data plane operations on serverless indexes in AWS us-east-1
    Started 15 Nov 2024 20:25:13 (6 days ago), resolved 15 Nov 2024 21:22:24 (5 days ago)
    Minor Incident
    Resolved
    AWS us-east-1

    We are currently investigating this issue.

    Some queries are incorrectly returning no results
    Started 25 Jul 2024 17:49:31 (4 months ago), still ongoing
    Incident without Impact
    Identified
    AWS us-west-2
    AWS us-east-1
    AWS eu-west-1
    GCP us-central1

    The issue has been identified and a fix is being implemented.

    AWS eu-west-1
    Thu 14
    Fri 15
    Sat 16
    Sun 17
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    Wed 20
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    Some queries are incorrectly returning no results
    Started 25 Jul 2024 17:49:31 (4 months ago), still ongoing
    Incident without Impact
    Identified
    AWS us-west-2
    AWS us-east-1
    AWS eu-west-1
    GCP us-central1

    The issue has been identified and a fix is being implemented.

    Azure eastus2
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    GCP us-central1
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    Some queries are incorrectly returning no results
    Started 25 Jul 2024 17:49:31 (4 months ago), still ongoing
    Incident without Impact
    Identified
    AWS us-west-2
    AWS us-east-1
    AWS eu-west-1
    GCP us-central1

    The issue has been identified and a fix is being implemented.

    GCP europe-west4
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    Pinecone Index Management

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    Pinecone Inference

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    Pinecone Alternatives

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    AWS: Tokyo (ap-northeast-1)
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    Infrastructure maintenance on Monday at 06:00 UTC
    Started 4 Aug 2024 03:39:51 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    Azure: Virginia (eastus)
    AWS: Tokyo (ap-northeast-1)
    GCP: Los Angeles (us-west2)
    Azure: Paris (francecentral)
    AWS: N. Virginia (us-east-1)
    More...

    On Monday, August 5th, starting at 06:00 UTC, the Hasura Team will be performing scheduled Infrastructure maintenance for approximately 2 hours.

    During this maintenance window, API operations will continue to work as normal. However, you may experience some intermittent issues with metadata operations (read/write).

    We apologize for any inconvenience this may cause and appreciate your patience while we work to improve our service. If you have any questions or concerns, please contact our support team.

    The Hasura Team

    AWS: N. Virginia (us-east-1)
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    Infrastructure maintenance on Monday at 06:00 UTC
    Started 4 Aug 2024 03:39:51 (4 months ago), still ongoing
    Incident without Impact
    Investigating
    Azure: Virginia (eastus)
    AWS: Tokyo (ap-northeast-1)
    GCP: Los Angeles (us-west2)
    Azure: Paris (francecentral)
    AWS: N. Virginia (us-east-1)
    More...

    On Monday, August 5th, starting at 06:00 UTC, the Hasura Team will be performing scheduled Infrastructure maintenance for approximately 2 hours.

    During this maintenance window, API operations will continue to work as normal. However, you may experience some intermittent issues with metadata operations (read/write).

    We apologize for any inconvenience this may cause and appreciate your patience while we work to improve our service. If you have any questions or concerns, please contact our support team.

    The Hasura Team

    See all
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    Instaclustr Monitoring API

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    Monitoring API Latency and Error Issues
    Started 20 Nov 2024 12:28:20 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Monitoring API
    Prometheus API

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

    Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

    We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

    Instaclustr Prometheus API

    Thu 14
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    Monitoring API Latency and Error Issues
    Started 20 Nov 2024 12:28:20 (20 hours ago), still ongoing
    Minor Incident
    Investigating
    Monitoring API
    Prometheus API

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

    Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational.

    We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

    See all
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