Xplenty status is Operational

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Heroku
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Xplenty Outage Survival Guide

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    Xplenty Components

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    Xplenty API

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    Xplenty Web Application

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    dashboard.xplenty.com
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    api.xplenty.com
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    Realtime Updates API
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    Heroku
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    Realtime Updates WebSocket client API
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    Realtime Updates CDN
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    Payment Provider
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    Xplenty Infrastructure

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    Processing Engine
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    AWS - US East (N. Virginia)
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    AWS - US West (Oregon)
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    AWS - Europe (Ireland)
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    AWS - Europe (Frankfurt)
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    AWS - Asia Pacific (Sydney)
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    AWS - Asia Pacific (Tokyo)
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    AWS - Asia Pacific (Singapore)
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    Xplenty Support

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    Live Chat
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    Status Page
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    Xplenty Service Hooks

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    Webhooks
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    Email
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    Slack
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    Pagerduty
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    HipChat
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    Xplenty Integrations

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    Google Cloud Platform Google BigQuery
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    Google Cloud Platform Google Cloud SQL
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    Google Cloud Platform Google Cloud Storage
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    Shopify API & Mobile
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    Facebook API
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    Salesforce Destination
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    Xplenty Alternatives

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    Apple Appstore Connect: Apps Analytics
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    Apple Appstore Connect: Apps Analytics Rivers are failing "Please contact Rivery Support"
    Started 21 Oct 2024 15:15:31 (1 month ago), still ongoing
    Minor Incident
    Identified
    Apple Appstore Connect: Apps Analytics

    We are currently facing an issue where Apple Appstore Connect: Apps Analytics Rivers are failing with the error message "Please contact Rivery Support."

    This issue has occurred due to an unexpected change Apple implemented in their API. Our R&D team is actively working on a solution, and we will provide updates as soon as the fix is deployed.

    We apologize for any inconvenience this may cause and appreciate your patience. Please don’t hesitate to reach out if you have any questions.

    Best regards, Rivery Support Team

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    Snowflake
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    Snowflake connectors are failing with "SQL compilation error: not enough arguments for function CONCAT_WS"
    Started 10 Jul 2024 08:50:49 (4 months ago), still ongoing
    Major Incident
    Investigating
    Snowflake

    We are currently investigating this issue.

    Microsoft Lists
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    Fivetran: SharePoint, Microsoft List and OneDrive Connectors Failing to Sync with Reconnect Error
    Started 12 Oct 2024 20:32:23 (1 month ago), still ongoing
    Critical Incident
    Identified
    Microsoft Lists
    OneDrive
    SharePoint

    We have identified an issue with our SharePoint, Microsoft List and OneDrive connectors where syncs are currently failing due to an oauth app credentials issue. We will continue to investigate and provide additional updates.

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