Coveo Cloud Status: check for Coveo Cloud outages and issues

Coveo Cloud status is Operational

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Search - Search Service

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Indexing Pipeline - Crawling

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Search - Search Service

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Indexing Pipeline - Crawling

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Commerce - Coveo Experimentation Hub

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Commerce - Coveo Experience Hub

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Search - Search Service

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See all 109 Coveo Cloud components

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Active Incidents

No active incidents

Recently Resolved Incidents

[All Regions] Crawling Issues

Started 8 Oct 2025 19:01:17 (4 days ago), resolved 8 Oct 2025 20:40:05 (4 days ago)

Major Incident

Resolved

Indexing Pipeline - Crawling

Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations.

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

[EU] Coveo Experimentation Hub Issues

Started 7 Oct 2025 14:45:16 (5 days ago), resolved 7 Oct 2025 15:26:42 (5 days ago)

Incident without Impact

Resolved

Commerce - Coveo Experimentation Hub

Commerce - Coveo Experience Hub

Between October 5th 10:00 PM BST and October 7th 1:05 PM BST, a temporary degradation of the Experimentation Hub occurred which prevented dataset imports during that time window. The issue has been fixed and we are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

[All Regions] Search Issues

Started 6 Oct 2025 21:08:33 (6 days ago), resolved 6 Oct 2025 23:09:18 (6 days ago)

Major Incident

Resolved

Search - Search Service

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Coveo Cloud Outage Survival Guide

A step-by-step guide to help you survive a Coveo Cloud outage

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Coveo Cloud Components

Coveo Cloud

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Coveo Cloud US

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Search - Search Service

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[All Regions] Search Issues

Started 6 Oct 2025 21:08:33 (6 days ago), resolved 6 Oct 2025 23:09:18 (6 days ago)

Major Incident

Resolved

Search - Search Service

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Search - Hosted Search Pages

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Search - Administration Console

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Search - Search Interface Service

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Search - Search Consumption Metrics

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Search - Passage Retrieval API

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Platform - Platform Service

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Platform - Authentication Service

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Platform - Administration Console

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Platform - Customer Service API

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Platform - Migration Service

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Indexing Pipeline - Sources Service

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Indexing Pipeline - Push API

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Indexing Pipeline - Document Processing

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Indexing Pipeline - Crawling Module

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Indexing Pipeline - Catalog sources

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Indexing Pipeline - Crawling

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[All Regions] Crawling Issues

Started 8 Oct 2025 19:01:17 (4 days ago), resolved 8 Oct 2025 20:40:05 (4 days ago)

Major Incident

Resolved

Indexing Pipeline - Crawling

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Analytics - Analytics Write API

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Analytics - Analytics Read API

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Coveo ML

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Coveo ML - Query Suggest Service

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Coveo ML - Models Generator

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Coveo ML - Generative Answering

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Commerce

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Commerce - Merchandising Hub

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Coveo Cloud Europe

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Search - Search Service

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[All Regions] Search Issues

Started 6 Oct 2025 21:08:33 (6 days ago), resolved 6 Oct 2025 23:09:18 (6 days ago)

Major Incident

Resolved

Search - Search Service

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Search - Hosted Search Pages

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Search - Administration Console

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Search - Search Interface Service

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Search - Search Consumption Metrics

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Search - Passage Retrieval API

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Platform - Platform Service

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Platform - Authentication Service

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Platform - Administration Console

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Platform - Customer Service API

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Platform - Migration Service

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Indexing Pipeline - Sources Service

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Indexing Pipeline - Push API

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Indexing Pipeline - Document Processing

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Indexing Pipeline - Crawling Module

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Indexing Pipeline - Catalog sources

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Indexing Pipeline - Crawling

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[All Regions] Crawling Issues

Started 8 Oct 2025 19:01:17 (4 days ago), resolved 8 Oct 2025 20:40:05 (4 days ago)

Major Incident

Resolved

Indexing Pipeline - Crawling

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Analytics - Analytics Write API

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Analytics - Analytics Read API

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Coveo ML

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Coveo ML - Query Suggest Service

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Coveo ML - Models Generator

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Coveo ML - Generative Answering

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Commerce

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Commerce - Merchandising Hub

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Commerce - Coveo Experimentation Hub

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[EU] Coveo Experimentation Hub Issues

Started 7 Oct 2025 14:45:16 (5 days ago), resolved 7 Oct 2025 15:26:42 (5 days ago)

Incident without Impact

Resolved

Commerce - Coveo Experimentation Hub

Commerce - Coveo Experience Hub

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Commerce - Coveo Experience Hub

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[EU] Coveo Experimentation Hub Issues

Started 7 Oct 2025 14:45:16 (5 days ago), resolved 7 Oct 2025 15:26:42 (5 days ago)

Incident without Impact

Resolved

Commerce - Coveo Experimentation Hub

Commerce - Coveo Experience Hub

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Commerce - Data Platform

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Commerce - Script Generation

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Coveo Cloud Australia

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Search - Search Service

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[All Regions] Search Issues

Started 6 Oct 2025 21:08:33 (6 days ago), resolved 6 Oct 2025 23:09:18 (6 days ago)

Major Incident

Resolved

Search - Search Service

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Search - Hosted Search Pages

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Search - Administration Console

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Search - Search Interface Service

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Search - Search Consumption Metrics

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Search - Passage Retrieval API

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Platform - Platform Service

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Platform - Authentication Service

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Platform - Administration Console

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Platform - Customer Service API

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Platform - Migration Service

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Indexing Pipeline - Sources Service

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Indexing Pipeline - Push API

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Indexing Pipeline - Document Processing

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Indexing Pipeline - Crawling Module

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Indexing Pipeline - Catalog sources

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Indexing Pipeline - Crawling

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now

[All Regions] Crawling Issues

Started 8 Oct 2025 19:01:17 (4 days ago), resolved 8 Oct 2025 20:40:05 (4 days ago)

Major Incident

Resolved

Indexing Pipeline - Crawling

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Analytics - Analytics Write API

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Analytics - Analytics Read API

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Coveo ML

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Coveo ML - Query Suggest Service

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Coveo ML - Models Generator

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Coveo ML - Generative Answering

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Commerce

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Commerce - Merchandising Hub

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Coveo Cloud Canada

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Search - Search Service

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[All Regions] Search Issues

Started 6 Oct 2025 21:08:33 (6 days ago), resolved 6 Oct 2025 23:09:18 (6 days ago)

Major Incident

Resolved

Search - Search Service

We identified an issue affecting Search in all regions.

A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules.

Our team is working to reach this third party to mitigate the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Search - Hosted Search Pages

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Search - Administration Console

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Search - Search Interface Service

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Search - Search Consumption Metrics

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Search - Passage Retrieval API

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Platform - Platform Service

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Platform - Authentication Service

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Platform - Administration Console

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Platform - Customer Service API

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Platform - Migration Service

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Indexing Pipeline - Sources Service

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Indexing Pipeline - Push API

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Indexing Pipeline - Document Processing

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Indexing Pipeline - Crawling Module

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Indexing Pipeline - Catalog sources

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Indexing Pipeline - Crawling

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[All Regions] Crawling Issues

Started 8 Oct 2025 19:01:17 (4 days ago), resolved 8 Oct 2025 20:40:05 (4 days ago)

Major Incident

Resolved

Indexing Pipeline - Crawling

The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service.

If you need help or to get in touch with us, please visit our Help Portal

See all updates

Analytics - Analytics Write API

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Analytics - Analytics Read API

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Coveo ML

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Coveo ML - Query Suggest Service

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Coveo ML - Models Generator

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Coveo ML - Generative Answering

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Commerce

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Commerce - Merchandising Hub

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Coveo Cloud Status

Real-time updates of Coveo Cloud issues and outages

Coveo Cloud status is Operational

Search - Search Service

Indexing Pipeline - Crawling

Search - Search Service

Indexing Pipeline - Crawling

Commerce - Coveo Experimentation Hub

Commerce - Coveo Experience Hub

Search - Search Service

Active Incidents

Recently Resolved Incidents

Coveo Cloud Outage Survival Guide

Coveo Cloud Components

Coveo Cloud US

Search - Search Service

Search - Hosted Search Pages

Search - Administration Console

Search - Search Interface Service

Search - Search Consumption Metrics

Search - Passage Retrieval API

Platform - Platform Service

Platform - Authentication Service

Platform - Administration Console

Platform - Customer Service API

Platform - Migration Service

Indexing Pipeline - Sources Service

Indexing Pipeline - Push API

Indexing Pipeline - Document Processing

Indexing Pipeline - Crawling Module

Indexing Pipeline - Catalog sources

Indexing Pipeline - Crawling

Analytics - Analytics Write API

Analytics - Analytics Read API

Coveo ML

Coveo ML - Query Suggest Service

Coveo ML - Models Generator

Coveo ML - Generative Answering

Commerce

Commerce - Merchandising Hub

Coveo Cloud Europe

Search - Search Service

Search - Hosted Search Pages

Search - Administration Console

Search - Search Interface Service

Search - Search Consumption Metrics

Search - Passage Retrieval API

Platform - Platform Service

Platform - Authentication Service

Platform - Administration Console

Platform - Customer Service API

Platform - Migration Service

Indexing Pipeline - Sources Service

Indexing Pipeline - Push API

Indexing Pipeline - Document Processing

Indexing Pipeline - Crawling Module

Indexing Pipeline - Catalog sources

Indexing Pipeline - Crawling

Analytics - Analytics Write API

Analytics - Analytics Read API

Coveo ML

Coveo ML - Query Suggest Service

Coveo ML - Models Generator

Coveo ML - Generative Answering

Commerce

Commerce - Merchandising Hub

Commerce - Coveo Experimentation Hub

Commerce - Coveo Experience Hub

Commerce - Data Platform

Commerce - Script Generation

Coveo Cloud Australia

Search - Search Service

Search - Hosted Search Pages

Search - Administration Console

Search - Search Interface Service

Search - Search Consumption Metrics

Search - Passage Retrieval API

Platform - Platform Service

Platform - Authentication Service

Platform - Administration Console