Coveo Cloud Status
Real-time updates of Coveo Cloud issues and outages
Coveo Cloud status is Operational
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Commerce
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Commerce
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Active Incidents
No active incidents
Recently Resolved Incidents
[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Coveo Cloud Outage Survival Guide
A step-by-step guide to help you survive a Coveo Cloud outage
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Coveo Cloud Components
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Coveo Cloud US
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Search - Search Service
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Search - Hosted Search Pages
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Search - Administration Console
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Search - Search Interface Service
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Search - Search Consumption Metrics
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Search - Passage Retrieval API
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Platform - Platform Service
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Platform - Authentication Service
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Platform - Administration Console
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Platform - Customer Service API
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Platform - Migration Service
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Indexing Pipeline - Sources Service
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Indexing Pipeline - Push API
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Indexing Pipeline - Document Processing
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Indexing Pipeline - Crawling Module
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Indexing Pipeline - Catalog sources
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Indexing Pipeline - Crawling
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Analytics - Analytics Write API
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Analytics - Analytics Read API
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Coveo ML
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Coveo ML - Query Suggest Service
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Coveo ML - Models Generator
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Coveo ML - Generative Answering
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Commerce
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[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Commerce - Merchandising Hub
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Coveo Cloud Europe
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Search - Search Service
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Search - Hosted Search Pages
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Search - Administration Console
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Search - Search Interface Service
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Search - Search Consumption Metrics
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Search - Passage Retrieval API
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Platform - Platform Service
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Platform - Authentication Service
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Platform - Administration Console
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Platform - Customer Service API
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Platform - Migration Service
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Indexing Pipeline - Sources Service
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Indexing Pipeline - Push API
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Indexing Pipeline - Document Processing
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Indexing Pipeline - Crawling Module
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Indexing Pipeline - Catalog sources
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Indexing Pipeline - Crawling
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Analytics - Analytics Write API
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Analytics - Analytics Read API
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Coveo ML
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Coveo ML - Query Suggest Service
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Coveo ML - Models Generator
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Coveo ML - Generative Answering
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Commerce
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[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Commerce - Merchandising Hub
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Commerce - Coveo Experimentation Hub
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Commerce - Coveo Experience Hub
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Commerce - Data Platform
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Commerce - Script Generation
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Coveo Cloud Australia
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Search - Search Service
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Search - Hosted Search Pages
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Search - Administration Console
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Search - Search Interface Service
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Search - Search Consumption Metrics
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Search - Passage Retrieval API
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Platform - Platform Service
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Platform - Authentication Service
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Platform - Administration Console
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Platform - Customer Service API
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Platform - Migration Service
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Indexing Pipeline - Sources Service
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Indexing Pipeline - Push API
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Indexing Pipeline - Document Processing
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Indexing Pipeline - Crawling Module
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Indexing Pipeline - Catalog sources
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Indexing Pipeline - Crawling
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Analytics - Analytics Write API
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Analytics - Analytics Read API
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Coveo ML
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Coveo ML - Query Suggest Service
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Coveo ML - Models Generator
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Coveo ML - Generative Answering
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Commerce
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[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Commerce - Merchandising Hub
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Coveo Cloud Canada
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Search - Search Service
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Search - Hosted Search Pages
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Search - Administration Console
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Search - Search Interface Service
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Search - Search Consumption Metrics
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Search - Passage Retrieval API
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Platform - Platform Service
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Platform - Authentication Service
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Platform - Administration Console
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Platform - Customer Service API
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Platform - Migration Service
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Indexing Pipeline - Sources Service
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Indexing Pipeline - Push API
Mon 18
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Indexing Pipeline - Document Processing
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Indexing Pipeline - Crawling Module
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Indexing Pipeline - Catalog sources
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Indexing Pipeline - Crawling
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Analytics - Analytics Write API
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Analytics - Analytics Read API
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Coveo ML
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Coveo ML - Query Suggest Service
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Coveo ML - Models Generator
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Coveo ML - Generative Answering
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Commerce
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[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce
We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.
If you need help or to get in touch with us, please visit our Help Portal
Commerce - Merchandising Hub
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Coveo Cloud Alternatives
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