Coveo Cloud Status

Resolved: This incident has been resolved and the analytics event backlog has been fully processed. Thank you for your patience.

Identified: The incident is being mitigated by our cloud infrastructure provider. We are seeing recovery with most queries now being successful. Analytics data processing has been resumed, though over the course of this incident we accumulated a backlog that will need to be processed. Dashboards and reports are available again but the data they display may not be up to date.

Identified: We are continuing to work on a fix for this issue.

Identified: The incident with our infrastructure provider is still ongoing. In an attempt to decrease the load on the infrastructure we have temporarily paused analytics data processing workflows in this region. This improves the success rate of queries being made against the service at the cost of a delay in the freshness of the data. We will continue to provide updates until solved.

Identified: We've now confirmed that the issues are caused by a problem which has been acknowledged by one of our infrastructure providers. Although a capacity increase appeared to momentarily resolve the issues, we are now seeing intermittent errors again. For now this means the outage is partial and we are continuing to look at potential mitigation actions.

Monitoring: A fix has been implemented and the impact has been mitigated. We are continuing to closely monitor the service.

Investigating: We are continuing to investigate this issue.

Investigating: We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Resolved: This incident has been resolved and the analytics event backlog has been fully processed. Thank you for your patience.

Identified: The incident is being mitigated by our cloud infrastructure provider. We are seeing recovery with most queries now being successful. Analytics data processing has been resumed, though over the course of this incident we accumulated a backlog that will need to be processed. Dashboards and reports are available again but the data they display may not be up to date.

Identified: We are continuing to work on a fix for this issue.

Identified: The incident with our infrastructure provider is still ongoing. In an attempt to decrease the load on the infrastructure we have temporarily paused analytics data processing workflows in this region. This improves the success rate of queries being made against the service at the cost of a delay in the freshness of the data. We will continue to provide updates until solved.

Identified: We've now confirmed that the issues are caused by a problem which has been acknowledged by one of our infrastructure providers. Although a capacity increase appeared to momentarily resolve the issues, we are now seeing intermittent errors again. For now this means the outage is partial and we are continuing to look at potential mitigation actions.

Monitoring: A fix has been implemented and the impact has been mitigated. We are continuing to closely monitor the service.

Investigating: We are continuing to investigate this issue.

Investigating: We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Resolved: This incident has been resolved. The service has been operating normally since the last update.

Monitoring: A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.

Identified: We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.

Identified: We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Resolved: This incident has been resolved. The service has been operating normally since the last update.

Monitoring: A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.

Identified: We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.

Identified: We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Resolved: This incident has been resolved. The service has been operating normally since the last update.

Monitoring: A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.

Identified: We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.

Identified: We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Resolved: This incident has been resolved. The service has been operating normally since the last update.

Monitoring: A fix has been implemented the service is back to operating normally. We are continuing to monitor things closely.

Identified: We are continuing to work on this issue. Error rates are declining, but a small subset of customers are still impacted.

Identified: We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal