Coveo Cloud status is Operational

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Commerce
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Commerce
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Commerce
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Commerce
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

[All Regions] Commerce Service Issues
Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
Minor Incident
Resolved
Commerce
Commerce
Commerce
Commerce

We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Coveo Cloud Outage Survival Guide

A step-by-step guide to help you survive a Coveo Cloud outage
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    Coveo Cloud Components

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    Coveo Cloud US

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    Search - Search Service
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    Search - Hosted Search Pages
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    Search - Administration Console
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    Search - Search Interface Service
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    Search - Search Consumption Metrics
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    Search - Passage Retrieval API
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    Platform - Platform Service
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    Platform - Authentication Service
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    Platform - Administration Console
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    Platform - Customer Service API
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    Platform - Migration Service
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    Indexing Pipeline - Sources Service
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    Indexing Pipeline - Push API
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    Indexing Pipeline - Document Processing
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    Indexing Pipeline - Crawling Module
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    Indexing Pipeline - Catalog sources
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    Indexing Pipeline - Crawling
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    Analytics - Analytics Write API
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    Analytics - Analytics Read API
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    Coveo ML
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    Coveo ML - Query Suggest Service
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    Coveo ML - Models Generator
    Mon 18
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    Coveo ML - Generative Answering
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    Commerce
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    [All Regions] Commerce Service Issues
    Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
    Minor Incident
    Resolved
    Commerce
    Commerce
    Commerce
    Commerce

    We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Commerce - Merchandising Hub
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    Coveo Cloud Europe

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    Search - Search Service
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    Search - Hosted Search Pages
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    Search - Administration Console
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    now
    Search - Search Interface Service
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    Search - Search Consumption Metrics
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    Search - Passage Retrieval API
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    now
    Platform - Platform Service
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    Platform - Authentication Service
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    Platform - Administration Console
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    Platform - Customer Service API
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    Platform - Migration Service
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    Indexing Pipeline - Sources Service
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    Indexing Pipeline - Push API
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    Indexing Pipeline - Document Processing
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    Indexing Pipeline - Crawling Module
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    Indexing Pipeline - Catalog sources
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    Indexing Pipeline - Crawling
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    Analytics - Analytics Write API
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    Analytics - Analytics Read API
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    Coveo ML
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    Coveo ML - Query Suggest Service
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    Coveo ML - Models Generator
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    Coveo ML - Generative Answering
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    Commerce
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    [All Regions] Commerce Service Issues
    Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
    Minor Incident
    Resolved
    Commerce
    Commerce
    Commerce
    Commerce

    We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Commerce - Merchandising Hub
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    Commerce - Coveo Experimentation Hub
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    Commerce - Coveo Experience Hub
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    Commerce - Data Platform
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    Commerce - Script Generation
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    Coveo Cloud Australia

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    Search - Search Service
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    Search - Hosted Search Pages
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    Search - Administration Console
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    Search - Search Interface Service
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    Sun 24
    now
    Search - Search Consumption Metrics
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    Search - Passage Retrieval API
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    now
    Platform - Platform Service
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    Platform - Authentication Service
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    Platform - Administration Console
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    Platform - Customer Service API
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    Platform - Migration Service
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    Indexing Pipeline - Sources Service
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    Indexing Pipeline - Push API
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    now
    Indexing Pipeline - Document Processing
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    now
    Indexing Pipeline - Crawling Module
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    now
    Indexing Pipeline - Catalog sources
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    Sun 24
    now
    Indexing Pipeline - Crawling
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    now
    Analytics - Analytics Write API
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    now
    Analytics - Analytics Read API
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    now
    Coveo ML
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    Coveo ML - Query Suggest Service
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    now
    Coveo ML - Models Generator
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    now
    Coveo ML - Generative Answering
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    Commerce
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    [All Regions] Commerce Service Issues
    Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
    Minor Incident
    Resolved
    Commerce
    Commerce
    Commerce
    Commerce

    We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Commerce - Merchandising Hub
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    now

    Coveo Cloud Canada

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    Search - Search Service
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    Search - Hosted Search Pages
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    Sat 23
    Sun 24
    now
    Search - Administration Console
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    Thu 21
    Fri 22
    Sat 23
    Sun 24
    now
    Search - Search Interface Service
    Mon 18
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    Wed 20
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    Fri 22
    Sat 23
    Sun 24
    now
    Search - Search Consumption Metrics
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    Tue 19
    Wed 20
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    Fri 22
    Sat 23
    Sun 24
    now
    Search - Passage Retrieval API
    Mon 18
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    Sun 24
    now
    Platform - Platform Service
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    Platform - Authentication Service
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    Sun 24
    now
    Platform - Administration Console
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    Sun 24
    now
    Platform - Customer Service API
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    Sun 24
    now
    Platform - Migration Service
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    Wed 20
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    Fri 22
    Sat 23
    Sun 24
    now
    Indexing Pipeline - Sources Service
    Mon 18
    Tue 19
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    Fri 22
    Sat 23
    Sun 24
    now
    Indexing Pipeline - Push API
    Mon 18
    Tue 19
    Wed 20
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    Fri 22
    Sat 23
    Sun 24
    now
    Indexing Pipeline - Document Processing
    Mon 18
    Tue 19
    Wed 20
    Thu 21
    Fri 22
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    Sun 24
    now
    Indexing Pipeline - Crawling Module
    Mon 18
    Tue 19
    Wed 20
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    Sun 24
    now
    Indexing Pipeline - Catalog sources
    Mon 18
    Tue 19
    Wed 20
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    Sun 24
    now
    Indexing Pipeline - Crawling
    Mon 18
    Tue 19
    Wed 20
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    Fri 22
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    Sun 24
    now
    Analytics - Analytics Write API
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    now
    Analytics - Analytics Read API
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    now
    Coveo ML
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    Coveo ML - Query Suggest Service
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    Coveo ML - Models Generator
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    now
    Coveo ML - Generative Answering
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    Commerce
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    [All Regions] Commerce Service Issues
    Started 21 May 2026 16:16:37 (3 days ago), resolved 21 May 2026 17:52:01 (3 days ago)
    Minor Incident
    Resolved
    Commerce
    Commerce
    Commerce
    Commerce

    We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Commerce - Merchandising Hub
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