Coveo Cloud status is Operational

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Analytics - Analytics Read API
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Commerce - Merchandising Hub
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Coveo ML - Generative Answering
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Coveo ML - Generative Answering
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Coveo ML - Generative Answering
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Coveo ML - Generative Answering
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

[US] Analytics Read Issues
Started 19 Mar 2025 15:08:49 (4 days ago), resolved 19 Mar 2025 23:48:43 (4 days ago)
Major Incident
Resolved
Analytics - Analytics Read API
Commerce - Merchandising Hub

We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

[All Regions] Generative Answering issues
Started 17 Mar 2025 17:32:55 (6 days ago), resolved 17 Mar 2025 20:27:22 (6 days ago)
Minor Incident
Resolved
Coveo ML - Generative Answering
Coveo ML - Generative Answering
Coveo ML - Generative Answering
Coveo ML - Generative Answering

We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Coveo Cloud Outage Survival Guide

A step-by-step guide to help you survive a Coveo Cloud outage
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    Coveo Cloud Components

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    Coveo Cloud US

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    Search - Search Service
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    Search - Hosted Search Pages
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    Platform - Platform Service
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    Platform - Authentication Service
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    Platform - Administration Console
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    Indexing Pipeline - Sources Service
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    now
    Indexing Pipeline - Push API
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    Indexing Pipeline - Document Processing
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    Indexing Pipeline - Crawling Module
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    Indexing Pipeline - Catalog sources
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    Analytics - Analytics Write API
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    Analytics - Analytics Read API
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    [US] Analytics Read Issues
    Started 19 Mar 2025 15:08:49 (4 days ago), resolved 19 Mar 2025 23:48:43 (4 days ago)
    Major Incident
    Resolved
    Analytics - Analytics Read API
    Commerce - Merchandising Hub

    We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Coveo ML - Query Suggest Service
    Mon 17
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    now
    Coveo ML - Models Generator
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    now
    Commerce - Merchandising Hub
    Mon 17
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    Sun 23
    now
    [US] Analytics Read Issues
    Started 19 Mar 2025 15:08:49 (4 days ago), resolved 19 Mar 2025 23:48:43 (4 days ago)
    Major Incident
    Resolved
    Analytics - Analytics Read API
    Commerce - Merchandising Hub

    We're investigating an issue affecting the Analytics Read service in the US region. Analytics reports and dashboards in this region are currently unavailable. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Platform - Customer Service API
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    now
    Platform - Migration Service
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    now
    Search - Administration Console
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    now
    Search - Search Interface Service
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    now
    Search - Search Consumption Metrics
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    Sun 23
    now
    Indexing Pipeline - Crawling
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    Coveo ML - Generative Answering
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    [All Regions] Generative Answering issues
    Started 17 Mar 2025 17:32:55 (6 days ago), resolved 17 Mar 2025 20:27:22 (6 days ago)
    Minor Incident
    Resolved
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering

    We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Coveo Cloud Europe

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    Search - Search Service
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    Search - Hosted Search Pages
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    now
    Platform - Platform Service
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    Platform - Authentication Service
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    now
    Platform - Administration Console
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    now
    Indexing Pipeline - Sources Service
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    now
    Indexing Pipeline - Push API
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    now
    Indexing Pipeline - Document Processing
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    now
    Indexing Pipeline - Crawling Module
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    now
    Indexing Pipeline - Catalog sources
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    Sun 23
    now
    Analytics - Analytics Write API
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    now
    Analytics - Analytics Read API
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    now
    Coveo ML - Query Suggest Service
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    Sun 23
    now
    Coveo ML - Models Generator
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    Sun 23
    now
    Commerce - Merchandising Hub
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    now
    Platform - Customer Service API
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    Sun 23
    now
    Platform - Migration Service
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    now
    Search - Administration Console
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    now
    Search - Search Interface Service
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    Sun 23
    now
    Search - Search Consumption Metrics
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    Sun 23
    now
    Indexing Pipeline - Crawling
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    Commerce - Coveo Experimentation Hub
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    Commerce - Coveo Experience Hub
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    Commerce - Data Platform
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    Commerce - Script Generation
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    Coveo ML - Generative Answering
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    [All Regions] Generative Answering issues
    Started 17 Mar 2025 17:32:55 (6 days ago), resolved 17 Mar 2025 20:27:22 (6 days ago)
    Minor Incident
    Resolved
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering

    We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Coveo Cloud Australia

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    Search - Search Service
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    Search - Hosted Search Pages
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    Platform - Platform Service
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    now
    Platform - Authentication Service
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    now
    Platform - Administration Console
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    now
    Indexing Pipeline - Sources Service
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    Sun 23
    now
    Indexing Pipeline - Push API
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    Sun 23
    now
    Indexing Pipeline - Document Processing
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    Sun 23
    now
    Indexing Pipeline - Crawling Module
    Mon 17
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    now
    Indexing Pipeline - Catalog sources
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    Sun 23
    now
    Analytics - Analytics Write API
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    now
    Analytics - Analytics Read API
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    now
    Coveo ML - Query Suggest Service
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    now
    Coveo ML - Models Generator
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    Sun 23
    now
    Commerce - Merchandising Hub
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    now
    Platform - Customer Service API
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    now
    Platform - Migration Service
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    now
    Search - Administration Console
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    now
    Search - Search Interface Service
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    now
    Search - Search Consumption Metrics
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    Sun 23
    now
    Indexing Pipeline - Crawling
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    Sun 23
    now
    Coveo ML - Generative Answering
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    [All Regions] Generative Answering issues
    Started 17 Mar 2025 17:32:55 (6 days ago), resolved 17 Mar 2025 20:27:22 (6 days ago)
    Minor Incident
    Resolved
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering

    We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Coveo Cloud Canada

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    Search - Search Service
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    now
    Search - Hosted Search Pages
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    Sun 23
    now
    Platform - Platform Service
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    Sun 23
    now
    Platform - Authentication Service
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    Sun 23
    now
    Platform - Administration Console
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    Sun 23
    now
    Indexing Pipeline - Sources Service
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    Fri 21
    Sat 22
    Sun 23
    now
    Indexing Pipeline - Push API
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    Fri 21
    Sat 22
    Sun 23
    now
    Indexing Pipeline - Document Processing
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    Sun 23
    now
    Indexing Pipeline - Crawling Module
    Mon 17
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    Fri 21
    Sat 22
    Sun 23
    now
    Indexing Pipeline - Catalog sources
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    Wed 19
    Thu 20
    Fri 21
    Sat 22
    Sun 23
    now
    Analytics - Analytics Write API
    Mon 17
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    Thu 20
    Fri 21
    Sat 22
    Sun 23
    now
    Analytics - Analytics Read API
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    Thu 20
    Fri 21
    Sat 22
    Sun 23
    now
    Coveo ML - Query Suggest Service
    Mon 17
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    Wed 19
    Thu 20
    Fri 21
    Sat 22
    Sun 23
    now
    Coveo ML - Models Generator
    Mon 17
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    Thu 20
    Fri 21
    Sat 22
    Sun 23
    now
    Commerce - Merchandising Hub
    Mon 17
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    Sun 23
    now
    Platform - Customer Service API
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    Sun 23
    now
    Platform - Migration Service
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    Sun 23
    now
    Search - Administration Console
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    Sun 23
    now
    Search - Search Interface Service
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    Sun 23
    now
    Search - Search Consumption Metrics
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    Fri 21
    Sat 22
    Sun 23
    now
    Indexing Pipeline - Crawling
    Mon 17
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    Sun 23
    now
    Coveo ML - Generative Answering
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    Thu 20
    Fri 21
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    Sun 23
    now
    [All Regions] Generative Answering issues
    Started 17 Mar 2025 17:32:55 (6 days ago), resolved 17 Mar 2025 20:27:22 (6 days ago)
    Minor Incident
    Resolved
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering
    Coveo ML - Generative Answering

    We've identified an issue affecting the Generative Answering service. A small subset of customers using this service are currently being impacted by elevated error rates, but the majority of queries are continuing to be answered normally. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal