Coveo Cloud HIPAA status is Operational

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Coveo ML - Models Generator
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Intent Aware Product Ranking Issues
Started 5 Aug 2025 17:17:10 (1 day ago), resolved 5 Aug 2025 20:33:06 (1 day ago)
Minor Incident
Resolved
Coveo ML - Models Generator

We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved.

If you need help or to get in touch with us, please visit our Help Portal

Coveo Cloud HIPAA Outage Survival Guide

A step-by-step guide to help you survive a Coveo Cloud HIPAA outage
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    Coveo Cloud HIPAA Components

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    Coveo Cloud HIPAA US

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    Search - Search Service
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    Search - Hosted Search Pages
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    Search - Administration Console
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    Search - Search Interface Service
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    Search - Search Consumption Metrics
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    Search - Passage Retrieval API
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    Platform - Platform Service
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    Platform - Authentication Service
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    Platform - Administration Console
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    Platform - Customer Service API
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    Platform - Migration Service
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    Platform - Commerce Service
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    Indexing Pipeline - Source Service
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    Indexing Pipeline - Push API
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    Indexing Pipeline - Document Processing
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    Indexing Pipeline - Crawling Module
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    Indexing Pipeline - Crawling
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    Analytics - Analytics Write API
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    Analytics - Analytics Read API
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    Coveo ML - Query Suggest Service
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    Coveo ML - Models Generator
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    Intent Aware Product Ranking Issues
    Started 5 Aug 2025 17:17:10 (1 day ago), resolved 5 Aug 2025 20:33:06 (1 day ago)
    Minor Incident
    Resolved
    Coveo ML - Models Generator

    We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved.

    If you need help or to get in touch with us, please visit our Help Portal

    Coveo ML - Generative Answering
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