Passfort Status

Resolved: This incident has been resolved.

Monitoring: Dear customer,

As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement.

Please check your emails to get the activation link and complete the registration process. Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account

In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team([email protected], [email protected]), before you reach out to Client Service Team.

If the workaround shared doesn't work for you please email our client service team at [email protected]

Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region. URL: <region>.maxsight.com/login_legacy

Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information.

Thank you for your support and understanding.

Monitoring: We have scaled our systems and are monitoring the platform

Investigating: We are continuing to investigate. We've scaled our infrastructure and our services and are monitoring the impact.

Investigating: We are currently investigating an issue with our custom automations service whereby automations may be delayed or failing.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our engineers have identified an issue with users being unable to upload files/documents in the Maxsight UAE environment. We are currently working on the fix to resolve this as soon as possible.

Resolved: This incident has been resolved.

Monitoring: Dear customer,

As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement.

Please check your emails to get the activation link and complete the registration process. Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account

In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team([email protected], [email protected]), before you reach out to Client Service Team.

If the workaround shared doesn't work for you please email our client service team at [email protected]

Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region. URL: <region>.maxsight.com/login_legacy

Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information.

Thank you for your support and understanding.

Resolved: This incident has been resolved.

Monitoring: Dear customer,

As you're aware we have migrated to Moody's SSOv2 and on MFA this afternoon for our security enhancement.

Please check your emails to get the activation link and complete the registration process. Help page for your reference: https://help.maxsight.com/en/activate-your-moody-s-sso-account

In case you didn't receive the Moody's SSO activation email please check your spam/junk folder, whitelist our domain by reaching out to your IT team([email protected], [email protected]), before you reach out to Client Service Team.

If the workaround shared doesn't work for you please email our client service team at [email protected]

Please note you will still be able to login by using the legacy login url without any business interruption. Please use this link according to your region. URL: <region>.maxsight.com/login_legacy

Note: If you didn't receive an activation email yet or still not able to login because of encountering any errors, please contact us by sharing all the relevant information.

Thank you for your support and understanding.