Passfort Status

Investigating: We are writing to provide an update on the Orbis integration issue affecting Maxsight clients.

What happened:

• The company active status field in the Orbis data was temporarily set to null in the Orbis dataset.
• This caused some profiles to be incorrectly placed back into review.

What we've done:

• Orbis corrected this data and provided the updated data to the Maxsight platform.
• Maxsight engineers made a temporary code change to prevent null values from entering the company status field for new profiles or further monitored profiles.
• We have identified affected profiles.
• We have manually remediated any BVD IDs still missing from Orbis that are showing as null status, setting them back to their last known status.

What We're Now Doing:

• Re-running affected monitoring checks to ensure the company active status field is set correctly.

We apologize for any inconvenience this may have caused and appreciate your understanding as we work to resolve this issue. If you have any questions or need further assistance, please do not hesitate to contact us.

Investigating: The Maxsight Orbis integration is experiencing issues with the data synced across from Orbis.

The Moody's Orbis team is investigating the problem.