Onecom Partners Status

Identified: eSIM Ordering Update

We’ve received further feedback from our development team regarding the ongoing eSIM ordering issues.

eSIM orders for new connections remain unaffected. However, please note that a physical SIM must be available in the customer’s SIM pool for any order to proceed. Final testing for a fix has been completed, and it is scheduled for release on Monday, 14th July.

Currently, eSIM provisioning is failing for Port and Migration orders. Testing for this issue is still ongoing, and the fix will be deployed as soon as possible.

Thank you for your continued patience. We’ll provide further updates following the successful release.

Identified: We are currently experiencing issues with orders requesting an eSIM :

New connections using eSIM are unaffected.

SIM Pool Requirement: A physical SIM must be available within the customer's SIM pool for any order to progress.

Port and Migration Orders: eSIM provisioning is currently failing on Port and Migration orders.

Our development team have been working hard to resolve and are in the final stages of testing before they release the solution into the live environment.

Thank you for your patience while the team investigate this and we will update further when the issue is fully resolved.

Investigating: We are currently experiencing issues with orders requesting an eSIM :

SIM Pool Requirement: A physical SIM must be available within the customer's SIM pool for any order to progress.

Port and Migration Orders: eSIM provisioning is currently failing on Port and Migration orders.

New connections using eSIM are unaffected.

Our development team are actively investigating the root cause and working on a resolution. We will provide updates as soon as more information becomes available.

Thank you for your understanding and cooperation.