Onecom Partners Status

Resolved: OneHub Service Update: Resolved

We're pleased to confirm that the issue affecting order submission and processing within OneHub has now been resolved.

All ordering functionality is fully operational, and Partners can resume submitting and managing orders as normal.

We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

If you experience any issues, please contact the Mobile Support Team.

Identified: We are currently experiencing an issue within OneHub that is preventing the submission and processing of new orders.

Our teams are actively investigating the issue and working to restore full functionality as quickly as possible.

We will provide a further update as soon as more information becomes available.

We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.

Resolved: We are pleased to confirm that all services impacted by the Google Cloud incident in the europe-west2 region have now been fully restored.

Google has confirmed that the underlying issue has been resolved, and all affected infrastructure has successfully recovered. Following a period of monitoring and validation, services are operating normally and no further disruption is expected.

Our teams have continued to monitor the platform throughout the recovery process and can confirm that service stability has been re-established.

We would like to thank you for your patience and understanding during this incident. If you continue to experience any issues, please contact our support team in the usual way.

Identified: Google has confirmed the incident was caused by a power-related event within the data centre environment. While mitigation work has been completed, some services continue to recover and are being restored in stages.

We are seeing systems gradually return to service; however, engineers are continuing to monitor stability before carrying out any additional failover or recovery activities. As a result, some customers may continue to experience intermittent issues while restoration efforts remain ongoing.

We continue to monitor updates from Google closely and will provide further information as it becomes available.

Thank you for your patience and understanding while this issue is resolved.

Identified: We are aware of an issue affecting some 3CX instances.

The issue appears to be related to an ongoing incident within Google's europe-west2 region, where multiple services are currently experiencing disruption. Google's engineering teams are aware and actively investigating.

Our engineering teams are monitoring the situation closely and will provide further updates as they become available.

Thank you for your patience and understanding. Partner Operations Team