Onecom Partners Status

Monitoring: The issue affecting Vodafone Connectivity orders displaying as failed within iBillie has now been resolved.

Vodafone has implemented a fix, and impacted orders are progressing as expected. Our teams have completed a review of affected orders and updated records where required to ensure order statuses accurately reflect their current position.

Partners can now continue to place and manage Vodafone Connectivity orders as normal. Any duplicate orders submitted during the incident have been reviewed as part of our reconciliation activity.

We would like to thank you for your patience and understanding while we worked with Vodafone to investigate and resolve the issue.

Identified: Vodafone has identified the root cause of the issue and is actively working on a resolution. Our teams remain engaged with Vodafone and are closely monitoring progress to ensure impacted orders continue to be tracked and managed appropriately.

While some orders may still incorrectly display as failed within iBillie, these orders continue to progress within Vodafone's systems where applicable. We are continuing to review and reconcile affected orders and will update records within iBillie as further information becomes available.

As a reminder:

• Please do not submit replacement orders for any orders displaying as failed.
• If a duplicate order has already been submitted, no action is required from you at this stage.
• Our team is reviewing all affected orders and will contact you directly if any specific action is required.

Thank you for your continued support.

Identified: We would like to provide a further update regarding the issue affecting some Vodafone Connectivity orders within iBillie.

Our teams continue to work closely with Vodafone to identify and reconcile all affected orders. Whilst some orders may still display as failed within iBillie, we can confirm that these orders remain under review and continue to progress within Vodafone's systems where applicable.

We are currently awaiting confirmation of the latest status updates from Vodafone, after which we will update affected orders within iBillie and progress any outstanding actions.

As a reminder:

• Please do not submit replacement orders for any orders displaying as failed.
• If a duplicate order has already been submitted, no action is required from you at this stage.
• Our team is reviewing affected orders and will contact you directly should any specific action be required.

We appreciate your patience while we work through this issue and apologise for any inconvenience caused. We will continue to provide further updates as soon as additional information becomes available.

Thank you for your understanding and continued support.

Identified: We are currently aware of an issue that is causing some Vodafone Connectivity orders to display as failed in error within iBillie.

Whilst these orders may appear to have failed, they are continuing to progress within Vodafone's systems. To avoid creating duplicate orders, we kindly ask that you do not submit a replacement order at this time.

Once Vodafone has confirmed the relevant order status updates, our team will update and progress affected orders within iBillie accordingly.

If a duplicate order has already been submitted, there is no action required from you. We will review these on a case-by-case basis and contact you directly if any cancellation is needed.

Thank you for your patience and understanding while we work through this issue. We will continue to provide updates as soon as further information becomes available.