Onecom Partners Status

Resolved: The Vodafone platform has now been restored allowing us to access and undertake manual activities via the portal.

We apologise for any delays you faced regarding our support of the Vodafone broadband proposition in the mean time.

Investigating: The situation remains the same this morning regarding access to the Vodafone portal and our ability to perform certain tasks and access information resulting in delays in our operations.

Vodafone continues to prioritise this issue and we will advise when normal service has resumed.

Orders are processing as normal through the available API's and faults through the guided diagnostics.

Investigating: Our issue accessing the Vodafone portal is unresolved therefore our ability to perform certain tasks and access information remains impacted, leading to delays in our operations.

Vodafone are working to resolve the root cause as a priority, to confirm orders are processing as normal through the available API's and faults through the guided diagnostics.

Identified: We are currently experiencing issues accessing the portal for our supplier Vodafone.

All orders and faults are processing as normal through the available API's, including guided diagnostics however we are currently unable to process any manual support requests.

This is currently being worked on as priority with Vodafone and we will update you as further information becomes available.

Resolved: We are pleased to confirm after a period of monitoring, service and quality has remained stable.

Monitoring: We are aware of a brief issue that impacted inbound call quality for some customers.

It is confirmed call quality is now stable, and service has returned to normal.

Monitoring on service and quality will continue, with the notification closed as resolved after a period of stability.