Onecom Partners Status

Resolved: We were informed over the weekend that BT’s internal issues have now been resolved.

Access to BT portals has returned to normal, and Broadband availability is displaying correctly once again.

Thank you for your patience while BT worked to fix the issue.

If you are still experiencing any problems or have outstanding concerns, please contact our support teams who will be happy to assist.

Identified: BT has confirmed the internal connectivity issue is still ongoing.

While end-user services remain unaffected, portal access, API requests, and broadband availability checks are still impacted, preventing new orders.

We’ll share further updates as soon as possible.

Identified: We have been informed by BT that they are currently experiencing internal connectivity issues.

This issue does not affect end-user services, including broadband or BT WHC solutions.

However, it is impacting several of our interfaces with BT, such as portal access and API requests. As a result, we are currently unable to retrieve broadband availability data, which is preventing new orders from being placed.

BT are aware of the issue and is working to resolve it as a matter of priority.

We appreciate your patience while this is being addressed and will provide further updates as they become available.

Resolved: We were informed over the weekend that BT’s internal issues have now been resolved.

Access to BT portals has returned to normal, and Broadband availability is displaying correctly once again.

Thank you for your patience while BT worked to fix the issue.

If you are still experiencing any problems or have outstanding concerns, please contact our support teams who will be happy to assist.

Identified: BT has confirmed the internal connectivity issue is still ongoing.

While end-user services remain unaffected, portal access, API requests, and broadband availability checks are still impacted, preventing new orders.

We’ll share further updates as soon as possible.

Identified: We have been informed by BT that they are currently experiencing internal connectivity issues.

This issue does not affect end-user services, including broadband or BT WHC solutions.

However, it is impacting several of our interfaces with BT, such as portal access and API requests. As a result, we are currently unable to retrieve broadband availability data, which is preventing new orders from being placed.

BT are aware of the issue and is working to resolve it as a matter of priority.

We appreciate your patience while this is being addressed and will provide further updates as they become available.

Resolved: We were informed over the weekend that BT’s internal issues have now been resolved.

Access to BT portals has returned to normal, and Broadband availability is displaying correctly once again.

Thank you for your patience while BT worked to fix the issue.

If you are still experiencing any problems or have outstanding concerns, please contact our support teams who will be happy to assist.

Identified: BT has confirmed the internal connectivity issue is still ongoing.

While end-user services remain unaffected, portal access, API requests, and broadband availability checks are still impacted, preventing new orders.

We’ll share further updates as soon as possible.

Identified: We have been informed by BT that they are currently experiencing internal connectivity issues.

This issue does not affect end-user services, including broadband or BT WHC solutions.

However, it is impacting several of our interfaces with BT, such as portal access and API requests. As a result, we are currently unable to retrieve broadband availability data, which is preventing new orders from being placed.

BT are aware of the issue and is working to resolve it as a matter of priority.

We appreciate your patience while this is being addressed and will provide further updates as they become available.