Onecom Partners Status

Identified: Vodafone have identified the issue and have confirmed the necessary works to resolve the outage will be completed by 02/06/2025 however if we get an update sooner we will keep you posted.

Identified: We have received reports from users experiencing issues with their mobile services within the Heathrow area. Vodafone are aware of an issue and are working to resolve as a priority. We apologise for any inconvenience, and thank you for your patience. Further updates will be provided when available

Resolved: Our engineers have completed the required network changes to restore outbound calls for username and password authenticated trunks.

We will be completing an RCA for the outage, and will share with partners as soon as it is available.

Identified: We've had a number of reports of OneHub SIP outbound call failures for customers authenticating with username and password.

Following initial investigation we believe the issue to be isolated to a specific SBC, this is also impacting our failover.

In the meantime a workaround can be implemented at PBX level by authenticating using IP 89.197.126.134 for our alternative SBC.

Apologies for any inconvenience this may be causing and we'll keep you updated once we have further details.