Check Point Services Status

Identified: XDR detection services are operational. We are still waiting for the cloud services to become operational in UAE for the portal access.

Investigating: Due to major outage in AWS UAE region's datacenter the Infinity Portal (and the Infinity XDR application as part of it) is unavailable until further notice

Monitoring: ThreatCloud AI Traffic is routed to other regions. Impacted services: Web Security, URL and File Reputation services.

Identified: We are currently experiencing service disruptions affecting ThreatCloud AI services in the UAE due to an issue of AWS (https://health.aws.amazon.com/health/status).

Identified: We are continuing to monitor the situation as it develops. AWS team expects to see improvements to core services in the coming hours.

Identified: We are in contact with AWS and monitoring the situation.

AWS latest relevant update: Mar 02 1:36 PM PST: "expect this to take at least a day to fully restore power and connectivity"

Investigating: Due to Infrastructure issues in AWS UAE region, Infinity Portal customers in UAE data residency may experience degraded service and difficulties.

We are working to mitigate that.

Identified: We are continuing to work on a fix for this issue.

Identified: AWS is still working on it internally and estimating at least one more day before returning power. We are continuing to be in contact with AWS on this matter

Identified: Due to Infrastructure issues in AWS UAE region, Smart-1 Cloud customers in UAE data residency may experience degraded service and difficulties. We are working to mitigate that.

Monitoring: Threat Emulation and Threat Extraction experience service disruptions in the UAE due to an issue of AWS (https://health.aws.amazon.com/health/status). Traffic is routed to other regions.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider. As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience difficulty accessing the Harmony Endpoint management portal. There is no security impact. Endpoint protections on devices continue to operate as expected. Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible. We will provide an update once the issue is resolved or if additional information becomes available

Monitoring: The service disruption in the United Arab Emirates region has been resolved, with one remaining issue related to log visibility.

The Harmony Endpoint management portal is now fully accessible. Connectivity between Endpoint clients and the server has been restored. Customers may still experience missing or delayed logs in the portal. Our team is actively working to fully restore log visibility.

We will provide another update once the remaining issue is resolved.

Monitoring: We are currently experiencing a service disruption in our data center in the United Arab Emirates due to an issue with our cloud infrastructure provider. As a result, customers whose Harmony Endpoint services are hosted in the United Arab Emirates region may experience: • Difficulty accessing the Harmony Endpoint management portal • Temporary connectivity issues between Endpoint clients and the server There is no security impact. Endpoint protections on devices continue to operate as expected. Our team is actively monitoring the situation and working closely with our cloud provider to restore full service as quickly as possible. We will provide an update once the issue is resolved or if additional information becomes available

Investigating: Harmony Mobile UAE - Operational Issues Issue with infrastructure of unknown origin at this point - being investigated

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Investigating: We are currently investigating this issue.

Resolved: Earlier today, customers in the India region experienced connectivity issues when accessing the Harmony Endpoint Management Portal. During the incident, customers whose services were hosted in this region may have experienced: Difficulty accessing the Harmony Endpoint Management Portal Connectivity issues between Endpoint clients and the server The issue started approximately 3 hours ago and has now been fully resolved. Our team worked with MIS to identify and address the issue, and services have returned to normal operation. We apologize for the inconvenience.