We are currently experiencing an partial outage regarding SRA sessions closing unexpectedly after some time.
A workaround is possible by downloading the RDP file and connecting locally, rather than starting the session from SRA.
We are working on fixing the issue. Further updates will be provided at 05:46 PST.
Monitoring: We continue to monitor the overall performance of our services which are fully functional.
We will be deploying a formal fix within the next 7 days which is expected to fully resolve the issue and prevent future occurrences.
18 Feb 2025 12:16:19 (3 days ago)
Monitoring: Mitigations are in place and sessions are working normally.
We are currently monitoring all sessions in the EU and US to ensure continued operation, and we will follow up further when possible.
14 Feb 2025 12:24:04 (7 days ago)
Investigating: We are still investigating this issue.
A further update will be provided on Friday 2025-02-14
13 Feb 2025 16:10:10 (8 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
13 Feb 2025 14:35:47 (8 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
11 Feb 2025 09:43:01 (10 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
10 Feb 2025 09:38:31 (11 days ago)
Investigating: We are still investigating this issue.
A further update will be provided on Monday 2025-02-10
7 Feb 2025 17:05:29 (14 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
7 Feb 2025 10:21:08 (14 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
5 Feb 2025 11:13:58 (16 days ago)
Investigating: We are still investigating this issue.
A further update will be provided on Wednesday 2025-02-05
4 Feb 2025 18:34:20 (17 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
4 Feb 2025 08:56:38 (17 days ago)
Investigating: We are still investigating this issue.
A further update will be provided on Tuesday 2025-02-04
3 Feb 2025 16:34:59 (18 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT
3 Feb 2025 10:41:44 (18 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT.
31 Jan 2025 12:23:13 (21 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at on Wednesday 2025-01-31
30 Jan 2025 13:59:18 (22 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT.
29 Jan 2025 09:27:00 (23 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Wednesday 2025-01-29
28 Jan 2025 16:46:19 (24 days ago)
Investigating: We are continuing to investigate this issue.
28 Jan 2025 11:20:00 (24 days ago)
Investigating: We are continuing to investigate this issue.
28 Jan 2025 11:19:21 (24 days ago)
Investigating: We are continuing to investigate this issue.
28 Jan 2025 11:18:46 (24 days ago)
Investigating: We are continuing to investigate this issue.
28 Jan 2025 11:17:17 (24 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT.
28 Jan 2025 09:37:12 (24 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 16:00 UTC/08:00 PDT.
27 Jan 2025 10:01:51 (25 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Monday 2025-01-27
24 Jan 2025 15:17:28 (28 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 15:00 UTC/07:00 PDT.
24 Jan 2025 12:59:50 (28 days ago)
Investigating: We are continuing to investigate this issue.
A further update will be provided at 13:00 UTC/05:00 PDT.
24 Jan 2025 10:49:15 (28 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Friday 2025-01-24
23 Jan 2025 15:03:21 (29 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 08:00 PST/16:00 UTC
23 Jan 2025 12:04:20 (29 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 05:00 PST/13:00 UTC
23 Jan 2025 09:04:36 (29 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Thursday 2025-01-23
22 Jan 2025 17:29:17 (30 days ago)
Investigating: We are still investigating this issue.
A further update will be provided at 07:00 PST/15:00 UTC
22 Jan 2025 11:24:21 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 05:00 PST/13:00 UTC
22 Jan 2025 09:02:48 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Wednesday 2025-01-22
21 Jan 2025 16:08:36 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00 PST/17:00 UTC
21 Jan 2025 14:17:11 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 07:00 PST/15:00 UTC
21 Jan 2025 11:35:50 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 05:00 PST/13:00 UTC
21 Jan 2025 09:06:08 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Tuesday 2025-01-21
20 Jan 2025 16:35:27 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00 PST/17:00 UTC
20 Jan 2025 13:09:35 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 07:00 PST/15:00 UTC
20 Jan 2025 11:06:28 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 05:00 PST/13:00 UTC
20 Jan 2025 09:04:41 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 09:00UTC/01:00PST on Monday 2025-01-20
17 Jan 2025 15:08:25 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 07:00 PST/15:00 UTC
17 Jan 2025 12:58:46 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 05:00 PST/13:00 UTC
17 Jan 2025 11:00:15 (1 month ago)
Investigating: We are still investigating this issue.
A further update will be provided at 03:00 PST/11:00 UTC
17 Jan 2025 09:03:44 (1 month ago)
Investigating: We are still investigating this issue.
Sessions are impacted, however downloading the RDP file and connecting via RDP is still a viable workaround.
A further update will be provided at 01:00 PST/09:00 UTC
16 Jan 2025 15:08:53 (1 month ago)
Investigating: We are still investigating this issue. We will provide further information at 08:00 PST
16 Jan 2025 12:51:59 (1 month ago)
Investigating: We are currently experiencing an partial outage regarding SRA sessions closing unexpectedly after some time.
A workaround is possible by downloading the RDP file and connecting locally, rather than starting the session from SRA.
We are working on fixing the issue. Further updates will be provided at 05:46 PST.
16 Jan 2025 11:34:19 (1 month ago)
