One Identity Starling status is Operational

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Remote Access
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Remote Access
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Remote Access
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Identity Manager On Demand
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Identity Manager On Demand
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Unable to add allowed IP addresses in West US and North Europe
Started 18 Oct 2026 13:11:48 (7 days ago), resolved 20 Oct 2026 14:45:47 (5 days ago)
Major Incident
Resolved
Identity Manager On Demand
Identity Manager On Demand

Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected. We have identified the cause and are working to resolve the issue.

Workaround: If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.

SRA RDP Web Sessions Failing October 19 - 8:40 UTC
Started 19 Oct 2026 14:42:56 (6 days ago), resolved 19 Oct 2026 16:36:33 (6 days ago)
Major Incident
Resolved
Remote Access
Remote Access
Remote Access

Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

One Identity Starling Outage Survival Guide

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    One Identity Starling Components

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    One Identity Starling One Identity On Demand

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    Cloud Assistant
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    Connect
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    SRA RDP Web Sessions Failing October 19 - 8:40 UTC
    Started 19 Oct 2026 14:42:56 (6 days ago), resolved 19 Oct 2026 16:36:33 (6 days ago)
    Major Incident
    Resolved
    Remote Access
    Remote Access
    Remote Access

    Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

    Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

    We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

    Subscription and Billing
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    One Identity Starling One Identity On Demand NA

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    Account Email Notifications
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    Connect
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    PAM Essentials
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    Remote Access
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    SRA RDP Web Sessions Failing October 19 - 8:40 UTC
    Started 19 Oct 2026 14:42:56 (6 days ago), resolved 19 Oct 2026 16:36:33 (6 days ago)
    Major Incident
    Resolved
    Remote Access
    Remote Access
    Remote Access

    Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

    Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

    We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

    Subscription and Billing
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    One Identity Starling One Identity On Demand EMEA

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    Account Email Notifications
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    now
    Account Services Portal
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    now
    Cloud Assistant
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    Connect
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    PAM Essentials
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    Remote Access
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    SRA RDP Web Sessions Failing October 19 - 8:40 UTC
    Started 19 Oct 2026 14:42:56 (6 days ago), resolved 19 Oct 2026 16:36:33 (6 days ago)
    Major Incident
    Resolved
    Remote Access
    Remote Access
    Remote Access

    Since 8:40 UTC October 19 SRA RDP Sessions are failing with:

    Error: Server returned an error on close: Connection closed with an error. UnauthorizedAccessException: Unable to access session.

    We are actively investigating the potential cause of this issue. All further updates will be posted here on our status page.

    Subscription and Billing
    Sun 18
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    One Identity Starling On Demand Services NA

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    Identity Manager On Demand
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    Unable to add allowed IP addresses in West US and North Europe
    Started 18 Oct 2026 13:11:48 (7 days ago), resolved 20 Oct 2026 14:45:47 (5 days ago)
    Major Incident
    Resolved
    Identity Manager On Demand
    Identity Manager On Demand

    Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected. We have identified the cause and are working to resolve the issue.

    Workaround: If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.

    Safeguard On Demand
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    One Identity Starling On Demand Services EMEA

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    Identity Manager On Demand
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    Unable to add allowed IP addresses in West US and North Europe
    Started 18 Oct 2026 13:11:48 (7 days ago), resolved 20 Oct 2026 14:45:47 (5 days ago)
    Major Incident
    Resolved
    Identity Manager On Demand
    Identity Manager On Demand

    Customers with an Identity Manager On Demand instance hosted in West US or North Europe may be unable to access their database from a new IP address after adding the address to the allowed list. Jump hosts are not affected. We have identified the cause and are working to resolve the issue.

    Workaround: If you need to add a new IP address, please contact Technical Support to have the IP address(es) manually added to the database firewall.

    Safeguard On Demand
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    One Identity Starling On Demand Services APAC

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    Identity Manager On Demand
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    Safeguard On Demand
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    Stay ahead of One Identity Starling outages
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