NordLayer status is Operational

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NordLayer Outage Survival Guide

A step-by-step guide to help you survive a NordLayer outage
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    NordLayer Components

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    NordLayer Login/SSO

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    NordLayer applications

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    NordLayer website

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    NordLayer Control Panel

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    NordLayer Dedicated Servers

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    NordLayer Shared Servers

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    NordLayer Alternatives

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    Multi-factor Authentication
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    Cloudflare Sites and Services

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    Billing
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    Billing Subscription Update and Invoice Issues
    Started 17 Oct 2024 20:26:49 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Billing

    We are currently observing and working to resolve the following Billing issues:

    Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support.

    Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, the most common cause is an unpaid invoice. In these cases, check if you have an unpaid invoice before contacting Support.

    Missing Invoices: Some unpaid invoices are not visible. These unpaid invoices will still prevent account modifications. In these cases you may contact Cloudflare Support.

    Missing Pay Now Buttons: For each unpaid invoice there should be a corresponding “Pay Now” button. If that button is not there you can click on the payment link directly within the invoice.

    Expired Payment Links: After 120 days the payment links will expire, so if you have no “Pay Now” button and the link within the invoice is expired, you will need to contact to Support

    Duplicate Payments: You may notice multiple invoices and charges on your bank and PayPal statements that appear to be duplicates. In most cases these are valid, unique charges for previously unpaid months where we were unable to collect your payments. You should not contact support about these cases.

    Due to ongoing billing issues, we are experiencing high demand—please avoid opening duplicate tickets and wait for our response.

    See all
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    United States - AMER
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    Commit failures Impacting Applications and Threats Content Update 8852-8753
    Started 28 May 2024 04:41:32 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

    https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

    Recommendations for Addressing Site Access Challenges with Decryption on Google Chrome Browser 124 and Higher
    Started 25 Apr 2024 01:48:48 (9 months ago), still ongoing
    Major Incident
    Monitoring
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

    Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

    Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

    Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.

    If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

    Prisma Access Unaffected by Device Certificate Expiration; Check Certificate Expiration for Next-Generation Firewalls Used in Prisma Access Deployments
    Started 26 Dec 2023 03:46:44 (1 year ago), still ongoing
    Major Incident
    Monitoring
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

    Australia - APAC
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    Commit failures Impacting Applications and Threats Content Update 8852-8753
    Started 28 May 2024 04:41:32 (8 months ago), still ongoing
    Minor Incident
    Investigating
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

    https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

    Recommendations for Addressing Site Access Challenges with Decryption on Google Chrome Browser 124 and Higher
    Started 25 Apr 2024 01:48:48 (9 months ago), still ongoing
    Major Incident
    Monitoring
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

    Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

    Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

    Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.

    If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

    Prisma Access Unaffected by Device Certificate Expiration; Check Certificate Expiration for Next-Generation Firewalls Used in Prisma Access Deployments
    Started 26 Dec 2023 03:46:44 (1 year ago), still ongoing
    Major Incident
    Monitoring
    Argentina
    Australia East
    Andorra
    United States - AMER
    Bolivia
    More...

    As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

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