Prisma Access Status

Investigating:

Status: Investigating

Severity: Degraded

Locations: Singapore

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Taipei

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Johannesburg

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Zurich

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Warsaw

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Seoul

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Tokyo

Impact:

Email notifications temporarily degraded

Workaround:

N/A

An incident has been identified. We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Milan

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Tel Aviv

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Jakarta

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Paris

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Madrid

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Frankfurt

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Mumbai

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Doha

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Riyadh

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: London

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Sydney

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Eemshaven

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Montreal

Impact:

Email notifications temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Council Bluffs

Impact:

Email notifications are temporarily degraded

Workaround:

N/A

We are actively investigating to restore services.

Monitoring:

Status: Monitoring

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Prisma Access Engineering has identified new customer onboarding failure for below locations:

Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.

Currently no workaround exists and teams are actively working on resolution.

Workaround:

NA

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Ashburn, The Dalles

Impact:

Prisma Access Engineering has identified new customer onboarding failure for below locations:

Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.

Currently no workaround exists and teams are actively working on resolution.

Workaround:

NA

An incident has been identified. We are actively investigating to restore services.

Resolved:

Status: Resolved

Severity: Degraded

Locations: Tokyo

Impact:

Few customers in Japan region will see staleness of logs being forwarded to them from Strata Logging Service starting June 05 , 2026 00:30 AM UTC .

We are actively working with cloud provider to workaround the capacity issues that is causing the issue

Workaround:

None

The incident has been fully resolved and all services are operational.

Monitoring:

Status: Monitoring

Severity: Degraded

Locations: Tokyo

Impact:

Few customers in Japan region will see staleness of logs being forwarded to them from Strata Logging Service starting June 05 , 2026 00:30 AM UTC .

We are actively working with cloud provider to workaround the capacity issues that is causing the issue

Workaround:

None

A fix has been implemented. We are actively monitoring to ensure full restoration of services.

Investigating:

Status: Investigating

Severity: Degraded

Locations: Tokyo

Impact:

Few customers in Japan region will see staleness of logs being forwarded to them from Strata Logging Service starting June 05 , 2026 00:30 AM UTC .

We are actively working with cloud provider to workaround the capacity issues that is causing the issue

Workaround:

None

An incident has been identified. We are actively investigating to restore services.

Resolved:

Status: Resolved

Severity: Degraded

Locations: New Delhi

Impact:

Incident Reference: INC-756

Dear Customers,

This is a follow-up update regarding the ongoing incident affecting Prisma Access services within the India North region.

Although our Cloud Service Provider partner previously implemented mitigations around June 5th at 3:17 PM PDT, to address recent latency and network connectivity issues, we have observed a resurgence of connectivity problems for a subset of Prisma Access customers in the India North region.

If your organization is currently experiencing connectivity issues, we strongly recommend implementing the following temporary mitigation steps:

Recommended Mitigation Steps for Service Connections (SCs) and Remote Networks (RNs)

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest SC and RN nodes proximal to the India North region (e.g., India West, India South Central, or Singapore). You may also configure tunnels to other existing regions you utilize in Asia or Europe. Note: Connecting through these alternative regions may result in a minor increase in latency.

Deploy New Regions: If your organization does not currently have alternative SC or RN nodes deployed outside of India North, we strongly encourage deploying new nodes in neighboring regions to ensure path redundancy. Please ensure you add or update the necessary routing policies to maintain a seamless user experience.

Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new public IP addresses. Ensure these new IPs are added to your internal allow lists and firewall security policies to maintain operations.

Recommended Mitigation Steps for Gateways and Explicit Proxy (SWG) Nodes

Deploy Across Alternative Regions: We recommend deploying Gateways and Explicit Proxy nodes across alternative regions closer to India North (e.g., India West, India South Central, Singapore, Hong Kong, Taiwan, or relevant regions in Europe and Asia).

Update Infrastructure Security: Please ensure your network teams allow list the new IP addresses that will be allocated as part of these new regional onboarding.

We understand the critical impact this has on your business connectivity. Our team is treating this with the highest priority and is actively collaborating with our cloud partner to achieve a permanent resolution.

Further updates will be posted to this Status Page as soon as they become available.

Workaround:

No work around at the moment other than connecting to the nearby regions.

Incident resolved.

Investigating:

Status: Investigating

Severity: Degraded

Locations: New Delhi

Impact:

Incident Reference: INC-756

Dear Customers,

This is a follow-up update regarding the ongoing incident affecting Prisma Access services within the India North region.

Although our Cloud Service Provider partner previously implemented mitigations around June 5th at 3:17 PM PDT, to address recent latency and network connectivity issues, we have observed a resurgence of connectivity problems for a subset of Prisma Access customers in the India North region.

If your organization is currently experiencing connectivity issues, we strongly recommend implementing the following temporary mitigation steps:

Recommended Mitigation Steps for Service Connections (SCs) and Remote Networks (RNs)

Establish Redundant Tunnels: We advise configuring a new set of IPsec tunnels from your affected Data Centers and Branch sites to the next nearest SC and RN nodes proximal to the India North region (e.g., India West, India South Central, or Singapore). You may also configure tunnels to other existing regions you utilize in Asia or Europe. Note: Connecting through these alternative regions may result in a minor increase in latency.

Deploy New Regions: If your organization does not currently have alternative SC or RN nodes deployed outside of India North, we strongly encourage deploying new nodes in neighboring regions to ensure path redundancy. Please ensure you add or update the necessary routing policies to maintain a seamless user experience.

Update Allow Lists: Please be aware that creating new SC and RN deployments will result in the allocation of new public IP addresses. Ensure these new IPs are added to your internal allow lists and firewall security policies to maintain operations.

Recommended Mitigation Steps for Gateways and Explicit Proxy (SWG) Nodes

Deploy Across Alternative Regions: We recommend deploying Gateways and Explicit Proxy nodes across alternative regions closer to India North (e.g., India West, India South Central, Singapore, Hong Kong, Taiwan, or relevant regions in Europe and Asia).

Update Infrastructure Security: Please ensure your network teams allow list the new IP addresses that will be allocated as part of these new regional onboarding.

We understand the critical impact this has on your business connectivity. Our team is treating this with the highest priority and is actively collaborating with our cloud partner to achieve a permanent resolution.

Further updates will be posted to this Status Page as soon as they become available.

Workaround:

No work around at the moment other than connecting to the nearby regions.

An incident has been identified. We are actively investigating to restore services.