Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Operational
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Active Incidents
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
We are currently investigating this issue.
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity. We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025. Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Recently Resolved Incidents
Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data in multiple regions for SDWAN. As progress is made toward resolution this page will be updated. This outage is caused due to disruption due to GCP outage: https://status.cloud.google.com/index.html
Timeline:
12-06::11-00: Initial Errors noticed in the portal UI Estimated Time to Resolution : https://status.cloud.google.com/index.html
PAB interactive login is degraded due to an issue in multiple GCP regions
Incident Description: We've identified an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.
Impact: Users connecting to Prisma Access China may experience authentication failures, leading to incorrect policy matching and traffic disruption.
Current Status: Our Prisma Access SRE and Engineering teams are actively working to resolve the underlying infrastructure issue. We apologize for the inconvenience and appreciate your patience.
Next Update: We'll provide our next update by June 12, 04:00 AM UTC.
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (Canada)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Commercial Website
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager North America (United States)
Commercial Website
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (United Kingdom)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Germany)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Switzerland)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Singapore)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (India)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Japan)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Australia)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Middle East (Qatar)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
We are currently investigating this issue.
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Control Plane
At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity. We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025. Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Prisma Access FedRAMP Control Plane
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Prisma Access Control Plane China
At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity. We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025. Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Prisma Access Agent Manager
Prisma Access Prisma RBI Control Plane
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Prisma Access Browser - US Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - EU Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - SG Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - AU Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - UK Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - JP Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - CA Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - India Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Browser - Indonesia Region
Admin Console
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Access
PAB interactive login is degraded due to an issue in multiple GCP regions
Private Apps
PAB interactive login is degraded due to an issue in multiple GCP regions
Browser Updates
Prisma Access Cloud Management
United States - AMER
Australia - APAC
Singapore - APAC
Germany - EMEA
United Kingdom - EMEA
Japan - APAC
Prisma Access Prisma SDWAN Control Plane - AMER1 (El Capitan)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data in multiple regions for SDWAN. As progress is made toward resolution this page will be updated. This outage is caused due to disruption due to GCP outage: https://status.cloud.google.com/index.html
Timeline:
12-06::11-00: Initial Errors noticed in the portal UI Estimated Time to Resolution : https://status.cloud.google.com/index.html
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - AMER2 (Hood)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data in multiple regions for SDWAN. As progress is made toward resolution this page will be updated. This outage is caused due to disruption due to GCP outage: https://status.cloud.google.com/index.html
Timeline:
12-06::11-00: Initial Errors noticed in the portal UI Estimated Time to Resolution : https://status.cloud.google.com/index.html
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - EMEA1 (Sugarloaf)
Alarms & Alerts
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Alarm & Alert Notifications
CloudBlades
Configuration
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Device Status
We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Metrics & Stats
Palo Alto Networks Cloud Operations is investigating issues accessing Application Statistics and Flow Data in multiple regions for SDWAN. As progress is made toward resolution this page will be updated. This outage is caused due to disruption due to GCP outage: https://status.cloud.google.com/index.html
Timeline:
12-06::11-00: Initial Errors noticed in the portal UI Estimated Time to Resolution : https://status.cloud.google.com/index.html
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - APAC2 (Faber)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - APAC1 (Townsend)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - EMEA2 (Bowfell)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Device Status
Configuration
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers)
Alarms & Alerts
Alarms & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access (MU/RN/SC) Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
US Central
US Central (Chicago)**
US Central West
US East
US North Central
US Northeast
US Northwest
US South
US Southeast
US Southeast (Miami)**
US Southwest
US West
US West Central
Uruguay
Venezuela
Prisma Access (MU/RN/SC) Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access (MU/RN/SC) Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
UK
Uganda
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access FedRAMP (MU/RN/SC) Data Plane - AMER
Brazil South
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
Canada East
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Central
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US East
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Gov East
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Gov West
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Northwest
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US South
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Southeast
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Southwest
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
US Central West
On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC
Australia Southeast
India West
Japan Central
Japan South
Singapore
Taiwan
Indonesia
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA
Belgium
Finland
Germany Central
Netherlands Central
Switzerland
UK
Poland
Prisma Access China (MU/RN/SC)
Incident Description: We've identified an infrastructure issue impacting the Cloud Identity Engine for Prisma Access China.
Impact: Users connecting to Prisma Access China may experience authentication failures, leading to incorrect policy matching and traffic disruption.
Current Status: Our Prisma Access SRE and Engineering teams are actively working to resolve the underlying infrastructure issue. We apologize for the inconvenience and appreciate your patience.
Next Update: We'll provide our next update by June 12, 04:00 AM UTC.
Prisma Access ZTNA Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
Uruguay
US Central
US Central West
US East
US Gov East
US Gov West
US Northeast
US Northwest
US South
US Southeast
US Southwest
US West
US-Central (Chicago)**
US-Southeast (Miami)**
Venezuela
Prisma Access ZTNA Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
China North
China North West
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access ZTNA Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
Uganda
UK
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access RBI Data Plane - AMER
US Central
US Northwest
US Southeast
Prisma Access RBI Data Plane - APAC
Australia Southeast
India West
Singapore
Taiwan
Prisma Access RBI Data Plane - EMEA
Belgium
Finland
Israel
Prisma Access SWG Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
Uruguay
US Central
US Central West
US East
US Gov East
US Gov West
US Northeast
US Northwest
US South
US Southeast
US Southwest
US West
US-Central (Chicago)**
US-Southeast (Miami)**
Venezuela
Prisma Access SWG Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
China North
China North West
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access SWG Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
Uganda
UK
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access SWG FedRAMP Data Plane - AMER
US Northwest
US East
US Northwest
US Southwest
US East
US Southeast
US Central
Canada East
US South
Brazil South
US Central West
Prisma Access SWG FedRAMP Data Plane - APAC
Australia Southeast
India West
Japan Central
Taiwan
Singapore
Indonesia
Japan South
Prisma Access SWG FedRAMP Data Plane - EMEA
UK
Germany Central
Netherlands Central
Finland
Belgium
Poland
Switzerland
Prisma Access Prisma SDWAN - Data Plane
Customer Network
Policy Enforcements
Prisma Access ADEM
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
Prisma Access Insights
Description: We are currently experiencing multiple service degradations across various Prisma Access services due to control plane issues within one of our cloud providers.
Impact: Users may experience degraded performance or intermittent connectivity. There is a potential impact to data plane traffic.
Current Status: Our engineering teams are actively investigating the root cause and working to restore full service functionality.
Next Update: We will provide an update by June 12th, 9:00 PM UTC. We apologize for the inconvenience.
