
Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Partial Outage
Prisma Access Cloud Identity Engine
Browser Productivity Features
Prisma Access
Configuration
Prisma Access Prisma SDWAN
Configuration
Alarms & Alerts
Active Incidents
We are currently investigating an issue affecting Visibility & Reporting
Status: Investigating Severity: Disruption Affected Locations: St. Ghislain Customer Impact: Log Viewer dashboard is impacted. Workaround: No workaround available at this time
We will provide updates as we learn more.
Recently Resolved Incidents
We are currently investigating an issue affecting Browser Productivity Features
Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users. During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution. Workaround: Disable file scanning policy
We will provide updates as we learn more.
We are currently investigating an issue affecting Configuration
Status: Investigating Severity: Degraded Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production. Issue start time: Jan 13th 2025, 05:44 UTC Issue fix time: Jan 13th 2025, 06:32 UTC
Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.
We will provide updates as we learn more.
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (FedRamp High)
Prisma Access Strata Cloud Manager North America (Canada)
HUB UI
HUB UI
Authentication Service (CIE)
Authentication Service (CIE)
Configuration
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
Commercial Website
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Copilot
Copilot
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
Admin Console
Admin Console
Prisma Access Strata Cloud Manager North America (United States)
Prisma Access Strata Cloud Manager North America (FedRamp Moderate)
Commercial Website
HUB UI
HUB UI
Authentication Service (CIE)
Authentication Service (CIE)
Configuration
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Copilot
Copilot
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
Admin Console
Admin Console
Prisma Access Strata Cloud Manager Europe (France)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Germany)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Italy)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Netherlands)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Poland)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Spain)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (Switzerland)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Europe (United Kingdom)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Australia)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (China)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (India)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Indonesia)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Japan)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Singapore)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (South Korea)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager APAC (Taiwan)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Middle East (Israel)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Middle East (Qatar)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Middle East (Saudi Arabia)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Strata Cloud Manager Africa (South Africa)
HUB UI
Authentication Service (CIE)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Copilot
AI Runtime Security (AIRS)
Admin Console
Prisma Access Agent Manager
Prisma Access Browser - US Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - EU Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - SG Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - AU Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - UK Region
Admin Console
Prisma Access Control Plane
Browser Access
Prisma Access FedRAMP Moderate Control Plane
Prisma Access FedRAMP High Control Plane
Private Apps
Prisma Access Control Plane China
Browser Updates
Prisma Access Browser - JP Region
Admin Console
Prisma Access Prisma RBI Control Plane
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - CA Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - India Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Browser - Indonesia Region
Admin Console
Browser Access
Private Apps
Browser Updates
Prisma Access Cloud Management
United States - AMER
Australia - APAC
Singapore - APAC
Germany - EMEA
United Kingdom - EMEA
Japan - APAC
Prisma Access Prisma SDWAN Control Plane - AMER1 (El Capitan)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - AMER2 (Hood)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - EMEA1 (Sugarloaf)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - APAC2 (Faber)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - APAC1 (Townsend)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN Control Plane - EMEA2 (Bowfell)
Alarms & Alerts
Alarm & Alert Notifications
CloudBlades
Device Status
Configuration
Metrics & Stats
Topology
UI & Portal Access
Prisma Access Prisma SDWAN FedRAMP Moderate Control Plane - AMER1 (Rogers)
Alarms & Alerts
Alarms & Alert Notifications
CloudBlades
Configuration
Device Status
Metrics & Stats
Topology
UI & Portal Access
Prisma Access (MU/RN/SC) Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
US Central
US Central (Chicago)**
US Central West
US East
US North Central
US Northeast
US Northwest
US South
US Southeast
US Southeast (Miami)**
US Southwest
US West
US West Central
Uruguay
Venezuela
Prisma Access (MU/RN/SC) Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access (MU/RN/SC) Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
UK
Uganda
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access FedRAMP High (MU/RN/SC) Data Plane - AMER
US-GOV-WEST
US-GOV-EAST
Prisma Access FedRAMP Moderate (MU/RN/SC) Data Plane - AMER
Brazil South
Canada East
US Central
US East
US Gov East
US Gov West
US Northwest
US South
US Southeast
US Southwest
US Central West
Prisma Access FedRAMP (MU/RN/SC) Data Plane - APAC
Australia Southeast
India West
Japan Central
Japan South
Singapore
Taiwan
Indonesia
Prisma Access FedRAMP (MU/RN/SC) Data Plane - EMEA
Belgium
Finland
Germany Central
Netherlands Central
Switzerland
UK
Poland
Prisma Access ZTNA Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
Uruguay
US Central
US Central West
US East
US Gov East
US Gov West
US Northeast
Prisma Access China (MU/RN/SC)
US Northwest
US South
US Southeast
US Southwest
US West
US-Central (Chicago)**
US-Southeast (Miami)**
Venezuela
Prisma Access ZTNA Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
China North
China North West
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access ZTNA Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
Uganda
UK
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access RBI Data Plane - AMER
US Central
US Northwest
US Southeast
Prisma Access RBI Data Plane - APAC
Australia Southeast
India West
Singapore
Taiwan
Prisma Access RBI Data Plane - EMEA
Belgium
Finland
Israel
Prisma Access SWG Data Plane - AMER
Argentina
Bolivia
Brazil Central
Brazil East
Brazil South
Canada Central
Canada East
Canada West
Chile
Colombia
Costa Rica
Ecuador
Guatemala
Mexico Central
Mexico West
Panama
Paraguay
Peru
South America West (Lima)**
Uruguay
US Central
US Central West
US East
US Gov East
US Gov West
US Northeast
US Northwest
US South
US Southeast
US Southwest
US West
US-Central (Chicago)**
US-Southeast (Miami)**
Venezuela
Prisma Access SWG Data Plane - APAC
Australia East
Australia South
Australia Southeast
Australia West (Perth)**
Bangladesh
Cambodia
China North
China North West
Hong Kong
India North
India South
India West
Indonesia
Japan Central
Japan South
Malaysia
Myanmar
New Zealand
New Zealand (Auckland)**
Pakistan South
Pakistan West
Pakistan West (II)
Papua New Guinea
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
Prisma Access SWG Data Plane - EMEA
Andorra
Austria
Bahrain
Belarus
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Egypt
Finland
France North
France South
Germany Central
Germany North
Germany South
Ghana
Greece
Hungary
Ireland
Israel
Italy
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Moldova
Monaco
Netherlands Central
Netherlands South
Nigeria
Nigeria (Lagos)**
Norway
Poland
Portugal
Qatar
Romania
Russia Central
Russia Northwest
Saudi Arabia
Senegal
Slovakia
Slovenia
South Africa Central
South Africa West
Spain Central
Spain East
Sweden
Switzerland
Turkey
Uganda
UK
Ukraine
United Arab Emirates
Uzbekistan
Prisma Access SWG FedRAMP Data Plane - AMER
US Northwest
US East
US Northwest
US Southwest
US East
US Southeast
US Central
Canada East
US South
Brazil South
US Central West
Prisma Access SWG FedRAMP Data Plane - APAC
Australia Southeast
India West
Japan Central
Taiwan
Singapore
Indonesia
Japan South
Prisma Access SWG FedRAMP Data Plane - EMEA
UK
Germany Central
Netherlands Central
Finland
Belgium
Poland
Switzerland
Prisma Access Prisma SDWAN - Data Plane
Customer Network
Policy Enforcements
Prisma Access Mobile Users
Prisma Access ZTNA Connector
Prisma Access Explicit Proxy
Prisma Access Service Connections
Prisma Access Remote Networks
Prisma Access Strata Logging Service
Prisma Access Cloud Identity Engine
Prisma Access Prisma Browser
Admin Console
Browser Access
Private Apps
Browser Updates
Browser Productivity Features
We are currently investigating an issue affecting Browser Productivity Features
Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users. During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution. Workaround: Disable file scanning policy
We will provide updates as we learn more.
Prisma Access
Configuration
We are currently investigating an issue affecting Configuration
Status: Investigating Severity: Degraded Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production. Issue start time: Jan 13th 2025, 05:44 UTC Issue fix time: Jan 13th 2025, 06:32 UTC
Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.
We will provide updates as we learn more.
Prisma Access Prisma SDWAN
Configuration
Alarms & Alerts
CloudBlades
Device Status
Metrics & Stats
Topology
UI & Portal Access
Customer Network
Prisma Access Strata Cloud Manager
HUB
Application Experience (ADEM)
Visibility & Reporting
We are currently investigating an issue affecting Visibility & Reporting
Status: Investigating Severity: Disruption Affected Locations: St. Ghislain Customer Impact: Log Viewer dashboard is impacted. Workaround: No workaround available at this time
We will provide updates as we learn more.