Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Partially Degraded Service
Prisma Access
Configuration
Mobile Users
Remote Networks
Service connections
Explicit Proxy
ZTNA Connector
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Active Incidents
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Recently Resolved Incidents
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Provisioning failures are observed for new tenant onboarding only. No existing deployments are affected.
Workaround:
There is currently no workaround. Engineering teams are actively working to remediate the observed issue.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are currently investigating sporadic instances of autoscaling failures.
Impact: Customers may experience increased latencies or temporary application service degradation during peak load periods.
Our engineering and SRE teams are actively engaged and troubleshooting the issue. Further updates will be provided as soon as new information is available.
Workaround:
Workaround: If you have multi-region deployments, we recommend routing traffic or connecting to secondary regions while we work on a fix.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are actively investigating an issue where users running iOS version 26.6 with GlobalProtect App version 6.3.3-18 are unable to establish a secure VPN connection. This is impacting the upgraded users' access to corporate networks and internal resources following a recent software update that was being slow rolled (now paused).
Observed Symptoms:
Affected users on iOS 26.6 / GP 6.3.3-18 may experience:
- Authentication Failures & Connection Timeouts: Inability to authenticate or connect to the GlobalProtect portal and gateways.
The Prisma Access Engineering team are actively working on this. The engineering team will share periodic status updates as new information becomes available or as significant milestones are reached
Workaround:
Workaround Steps
Evaluate Disabling Multi-Portal (For IT Administrators — Optional)
Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.
Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.
Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.
For non multi portal customers, the engineering team is working on a releasing a hotfix
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Disruption to log forwarding in Strata Logging Service
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Doha, Frankfurt, London, Montreal, Singapore, Sydney, Tokyo
Impact:
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Workaround:
None
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (FedRamp High)
Prisma Access
Prisma Access Strata Cloud Manager North America (Canada)
HUB UI
Configuration
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Provisioning failures are observed for new tenant onboarding only. No existing deployments are affected.
Workaround:
There is currently no workaround. Engineering teams are actively working to remediate the observed issue.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Mobile Users
HUB UI
Prisma Access ZTNA Connector
Authentication Service (CIE)
Mobile Users
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are actively investigating an issue where users running iOS version 26.6 with GlobalProtect App version 6.3.3-18 are unable to establish a secure VPN connection. This is impacting the upgraded users' access to corporate networks and internal resources following a recent software update that was being slow rolled (now paused).
Observed Symptoms:
Affected users on iOS 26.6 / GP 6.3.3-18 may experience:
- Authentication Failures & Connection Timeouts: Inability to authenticate or connect to the GlobalProtect portal and gateways.
The Prisma Access Engineering team are actively working on this. The engineering team will share periodic status updates as new information becomes available or as significant milestones are reached
Workaround:
Workaround Steps
Evaluate Disabling Multi-Portal (For IT Administrators — Optional)
Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.
Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.
Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.
For non multi portal customers, the engineering team is working on a releasing a hotfix
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are currently investigating sporadic instances of autoscaling failures.
Impact: Customers may experience increased latencies or temporary application service degradation during peak load periods.
Our engineering and SRE teams are actively engaged and troubleshooting the issue. Further updates will be provided as soon as new information is available.
Workaround:
Workaround: If you have multi-region deployments, we recommend routing traffic or connecting to secondary regions while we work on a fix.
An incident has been identified. We are actively investigating to restore services.
Authentication Service (CIE)
Configuration
Remote Networks
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Explicit Proxy
Configuration
Application Experience (ADEM)
Prisma Access Service Connections
Application Experience (ADEM)
Service connections
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Explicit Proxy
Status: Investigating
Severity: Degraded
Locations: Calgary, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Barcelona, Bogota, Brasilia, Brisbane, Calgary, Cape Town, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Dublin, Eemshaven, Frankfurt, Guadalajara, Hamburg, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Johannesburg, Karachi, Lagos, Lahore, Lima, London, Los Angeles, Madrid, Manama, Marseille, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Moscow, Mumbai, Munich, New Delhi, New York City, Osaka, Paris, Perth, Phoenix, Port Moresby, Prague, Quebec, Rio de Janeiro, Riyadh, Rotterdam, Saint Petersburg, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are currently investigating sporadic instances of autoscaling failures.
Impact: Customers may experience increased latencies or temporary application service degradation during peak load periods.
Our engineering and SRE teams are actively engaged and troubleshooting the issue. Further updates will be provided as soon as new information is available.
Workaround:
Workaround: If you have multi-region deployments, we recommend routing traffic or connecting to secondary regions while we work on a fix.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Remote Networks
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
ZTNA Connector
Alerts & Incidents (AIOps & Insights)
Commercial Website
Alerts & Incidents (AIOps & Insights)
Prisma Access Fedramp Mod
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Configuration
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Mobile Users Fedramp Mod
Copilot
Copilot
Mobile Users
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
AI Runtime Security (AIRS)
Prisma Access Mobile Users Fedramp High
AI Runtime Security (AIRS)
Prisma Access ZTNA Connector Fedramp Mod
Admin Console
Admin Console
Remote Networks
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Strata Cloud Manager North America (United States)
Service connections
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Strata Cloud Manager North America (FedRamp Moderate)
Prisma Access ZTNA Connector Fedramp High
Prisma Access Explicit Proxy Fedramp Mod
HUB UI
Explicit Proxy
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Commercial Website
HUB UI
Authentication Service (CIE)
ZTNA Connector
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Explicit Proxy Fedramp High
Authentication Service (CIE)
Prisma Access Fedramp High
Prisma Access Service Connections Fedramp Mod
Configuration
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Prisma Access Service Connections Fedramp High
Configuration
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Prisma Access Remote Networks Fedramp Mod
Visibility & Reporting (Base Visibility)
Mobile Users
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
Prisma Access Remote Networks Fedramp High
Remote Networks
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Service connections
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Copilot
Explicit Proxy
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
Copilot
AI Runtime Security (AIRS)
ZTNA Connector
Status: Investigating
Severity: Degraded
Locations: Oregon, The Dalles
Impact:
We are investigating an active service degradation affecting users in the US North West and Canada West regions. The incident began on August 20, 2026, at approximately 08:40 PDT.
Our engineering team is engaged with our underlying cloud provider to isolate the root cause and restore normal performance.
Temporary Workarounds:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
We will provide another update as soon as more information becomes available.
Workaround:
Mobile Users: If you are experiencing elevated latency or connection drops, please manually route/connect to the nearest adjacent region.
Remote Networks / Service Connections: Traffic configured with enabled secondary tunnels will automatically fail over outside the affected regions.
An incident has been identified. We are actively investigating to restore services.
AI Runtime Security (AIRS)
Prisma Access China
Admin Console
Admin Console
Prisma Access Strata Cloud Manager Europe (France)
Configuration
HUB UI
Mobile Users
Remote Networks
Authentication Service (CIE)
Configuration
Service connections
Application Experience (ADEM)
Explicit Proxy
Visibility & Reporting (Base Visibility)
ZTNA Connector
Alerts & Incidents (AIOps & Insights)
Prisma Access Prisma SDWAN
Notification (Email, Webhooks, SNOW integration)
Configuration
Alarms & Alerts
Copilot
AI Runtime Security (AIRS)
CloudBlades
Device Status
Admin Console
Prisma Access Strata Cloud Manager Europe (Germany)
Metrics & Stats
HUB UI
Topology
Authentication Service (CIE)
UI & Portal Access
Customer Network
Configuration
Prisma Access Prisma SDWAN Fedramp Mod
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Configuration
Alerts & Incidents (AIOps & Insights)
Alarms & Alerts
CloudBlades
Notification (Email, Webhooks, SNOW integration)
Copilot
Device Status
Metrics & Stats
AI Runtime Security (AIRS)
Admin Console
Topology
Prisma Access Strata Cloud Manager Europe (Italy)
UI & Portal Access
Customer Network
HUB UI
Authentication Service (CIE)
Prisma Access Prisma SDWAN Fedramp High
Customer Network
Configuration
UI & Portal Access
Application Experience (ADEM)
Topology
Visibility & Reporting (Base Visibility)
Metrics & Stats
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Device Status
Copilot
CloudBlades
AI Runtime Security (AIRS)
Configuration
Admin Console
Alarms & Alerts
Prisma Access Agent Manager
Prisma Access Strata Cloud Manager Europe (Netherlands)
Prisma Access Prisma Browser
HUB UI
Authentication Service (CIE)
Admin Console
Browser Access
Configuration
Application Experience (ADEM)
Private Apps
Browser Updates
Visibility & Reporting (Base Visibility)
Browser Productivity Features
Alerts & Incidents (AIOps & Insights)
Prisma Access Prisma Browser for Business
Notification (Email, Webhooks, SNOW integration)
Copilot
Admin Console
Browser Access
AI Runtime Security (AIRS)
Browser Updates
Admin Console
Prisma Access Strata Cloud Manager Europe (Poland)
Browser Productivity Features
HUB UI
Visibility and Reporting
Authentication Service (CIE)
Prisma Access Cloud Identity Engine
Prisma Access Strata Cloud Manager
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Visibility & Reporting
Visibility & Insights
Alerts & Incidents (AIOps & Insights)
AIOPS
Notification (Email, Webhooks, SNOW integration)
Copilot
Strata Copilot
AI Runtime Security (AIRS)
Cloud Manager
Status: Investigating
Severity: Disruption
Locations: Council Bluffs, Doha, Frankfurt, London, Montreal, Singapore, Sydney, Tokyo
Impact:
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Workaround:
None
Some customers using both SASE and NGFW may temporarily experience limited management capabilities for their NGFW within Strata Cloud Manager. This does not impact underlying NGFW functionality or security operations. Our team is aware of the situation and is actively working toward a resolution
Cloud Discovery
Admin Console
IOCSearch
Prisma Access Strata Cloud Manager Europe (Spain)
HUB UI
Cloud IP-Tag Collection
Cloud Deployment
Authentication Service (CIE)
Prisma Access Next-Gen Trust Security (NGTS)
Configuration
Application Experience (ADEM)
Prisma Access HUB
Prisma Access Strata Logging Service
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Disruption to log forwarding in Strata Logging Service
Workaround:
None
An incident has been identified. We are actively investigating to restore services.