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Active Incidents

Log Viewer Outage - EU Prod (SP-439) : Strata Cloud Manager

Started 16 Jan 2026 22:19:43 (1 day ago), still ongoing

Major Incident

Identified

Visibility & Reporting

We are currently investigating an issue affecting Visibility & Reporting

Status: Investigating Severity: Disruption Affected Locations: St. Ghislain Customer Impact: Log Viewer dashboard is impacted. Workaround: No workaround available at this time

We will provide updates as we learn more.

Recently Resolved Incidents

We are investigating an issue with Advanced WildFire affecting Prisma Browser users (SP-320) : Prisma Browser

Started 13 Jan 2026 11:45:57 (5 days ago), resolved 13 Jan 2026 12:28:48 (5 days ago)

Minor Incident

Resolved

Browser Productivity Features

We are currently investigating an issue affecting Browser Productivity Features

Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: We are investigating an issue with Advanced WildFire affecting Prisma Browser users. During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution. Workaround: Disable file scanning policy

We will provide updates as we learn more.

Resolved: Update: Status changed to Resolved.

Status: Resolved Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: The issue has been resolved

Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are investigating an issue with Advanced WildFire affecting Prisma Browser users. During this time, file security scanning for downloads and uploads may be unavailable. Depending on the admin policy settings, file transfers may be blocked or fail-open. We are actively working on a resolution. Workaround: Disable file scanning policy

Thank you for your patience.

13 Jan 2026 12:28:48 (5 days ago)

Monitoring: Update: Status changed to Monitoring.

Status: Monitoring Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are continuing to monitor the situation.

13 Jan 2026 12:22:25 (5 days ago)

Identified: Update: Changes to Customer Impact.

Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.

We will provide updates as we learn more.

13 Jan 2026 11:50:14 (5 days ago)

Identified: We are currently investigating an issue affecting Browser Productivity Features

We will provide updates as we learn more.

13 Jan 2026 11:45:57 (5 days ago)

See all updates

New Onboarding, Autoscaling and Commit failures for Prisma Access (SP-317) : Prisma Access

Started 13 Jan 2026 06:46:24 (5 days ago), resolved 13 Jan 2026 08:10:41 (5 days ago)

Minor Incident

Resolved

Configuration

We are currently investigating an issue affecting Configuration

Status: Investigating Severity: Degraded Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production. Issue start time: Jan 13th 2025, 05:44 UTC Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We will provide updates as we learn more.

Resolved: This incident has been resolved.

13 Jan 2026 08:10:41 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Status: Monitoring Severity: Degraded Affected Locations: Adelaide, Almaty, Auckland, Bangkok, Beijing, Chennai, Colombo, Dhaka, Ho Chi Minh City, Hong Kong, Hyderabad, Islamabad, Jakarta, Karachi, Kuala Lumpur, Lahore, Manila, Mumbai, Ningxia, Osaka, Perth, Phnom Penh, Port Moresby, Seoul, Singapore, Sydney, Taipei, Tashkent, Tokyo, Yangon Customer Impact: We have identified and resolved an issue affecting Auto-scale, New Onboarding, and Commit failures for Prisma Access customers. The fix has been deployed and verified in production. Issue start time: Jan 13th 2025, 05:44 UTC Issue fix time: Jan 13th 2025, 06:32 UTC

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 08:06:08 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:53:48 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:43:52 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:34:50 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:23:58 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:13:55 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:05:04 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:54:40 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:51:29 (5 days ago)

Monitoring: Update: Status changed to Monitoring.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:48:58 (5 days ago)

Identified: We are currently investigating an issue affecting Configuration

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We will provide updates as we learn more.

13 Jan 2026 06:46:24 (5 days ago)

See all updates

Prisma Access Outage Survival Guide

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We are investigating an issue with Advanced WildFire affecting Prisma Browser users (SP-320) : Prisma Browser

Started 13 Jan 2026 11:45:57 (5 days ago), resolved 13 Jan 2026 12:28:48 (5 days ago)

Minor Incident

Resolved

Browser Productivity Features

We are currently investigating an issue affecting Browser Productivity Features

We will provide updates as we learn more.

Resolved: Update: Status changed to Resolved.

Status: Resolved Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: The issue has been resolved

Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

Thank you for your patience.

13 Jan 2026 12:28:48 (5 days ago)

Monitoring: Update: Status changed to Monitoring.

Status: Monitoring Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: A fix has been deployed to all regions and we are seeing recovery. We continue to monitor

Update: The issue was identified and the team is working on fix and deploy it.

We are continuing to monitor the situation.

13 Jan 2026 12:22:25 (5 days ago)

Identified: Update: Changes to Customer Impact.

Status: Investigating Severity: Degraded Affected Locations: Ashburn Customer Impact: Update: The issue was identified and the team is working on fix and deploy it.

We will provide updates as we learn more.

13 Jan 2026 11:50:14 (5 days ago)

Identified: We are currently investigating an issue affecting Browser Productivity Features

We will provide updates as we learn more.

13 Jan 2026 11:45:57 (5 days ago)

See all updates

Prisma Access

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Configuration

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New Onboarding, Autoscaling and Commit failures for Prisma Access (SP-317) : Prisma Access

Started 13 Jan 2026 06:46:24 (5 days ago), resolved 13 Jan 2026 08:10:41 (5 days ago)

Minor Incident

Resolved

Configuration

We are currently investigating an issue affecting Configuration

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We will provide updates as we learn more.

Resolved: This incident has been resolved.

13 Jan 2026 08:10:41 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 08:06:08 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:53:48 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:43:52 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:34:50 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:23:58 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:13:55 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 07:05:04 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:54:40 (5 days ago)

Monitoring: Update: Changes to Customer Impact.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:51:29 (5 days ago)

Monitoring: Update: Status changed to Monitoring.

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We are continuing to monitor the situation.

13 Jan 2026 06:48:58 (5 days ago)

Identified: We are currently investigating an issue affecting Configuration

Please open a support case if you continue to experience any deployment or performance issues. Workaround: No work arounds at the moment.

We will provide updates as we learn more.

13 Jan 2026 06:46:24 (5 days ago)

See all updates

Prisma Access Prisma SDWAN

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Configuration

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Alarms & Alerts

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CloudBlades

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Device Status

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Metrics & Stats

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Topology

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UI & Portal Access

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Customer Network

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Prisma Access Strata Cloud Manager

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HUB

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Application Experience (ADEM)

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Visibility & Reporting

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Log Viewer Outage - EU Prod (SP-439) : Strata Cloud Manager

Started 16 Jan 2026 22:19:43 (1 day ago), still ongoing

Major Incident

Identified

Visibility & Reporting

We are currently investigating an issue affecting Visibility & Reporting

Status: Investigating Severity: Disruption Affected Locations: St. Ghislain Customer Impact: Log Viewer dashboard is impacted. Workaround: No workaround available at this time

We will provide updates as we learn more.

Prisma Access ADEM

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Visibility & Insights

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AIOPS

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Prisma Access Insights

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Strata Copilot

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Prisma Access AI-Powered Data Classification

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Prisma Access Colo-Connect

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Cloud Manager

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Prisma Access China

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Prisma Access SASE 5G

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Prisma Access Email DLP

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Configuration

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Prisma Access Prisma SDWAN Fedramp Mod

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Prisma Access App Acceleration

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Prisma Access Remote Browser Isolation

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Configuration

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Alarms & Alerts

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Prisma Access SaaS API

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Prisma Access Network DLP

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CloudBlades

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Device Status

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Prisma Access Behavior Threats

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Prisma Access Traffic Replication

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Metrics & Stats

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Prisma Access SSPM

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Topology

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Prisma Access App Security

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UI & Portal Access

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Customer Network

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Prisma Access Managed Cloud WAN

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Prisma Access Fedramp Mod

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Prisma Access Privileged Remote Access

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Prisma Access Service Provider Interconnect

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Configuration

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Prisma Access Prisma Browser for Business

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Admin Console

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Browser Access

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Browser Updates

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Prisma Access Prisma SDWAN Customer Network

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Browser Productivity Features

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Visibility and Reporting

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Prisma Access Prisma SDWAN Fedramp Customer Network

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Prisma Access Fedramp High

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Configuration

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Prisma Access Prisma SDWAN Fedramp High

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Customer Network

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UI & Portal Access

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Topology

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Metrics & Stats

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Device Status

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CloudBlades

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Alarms & Alerts

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Prisma Access Mobile Users Fedramp Mod

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Prisma Access Mobile Users Fedramp High

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Prisma Access ZTNA Connector Fedramp Mod

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Prisma Access ZTNA Connector Fedramp High

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Prisma Access Explicit Proxy Fedramp Mod

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Prisma Access Explicit Proxy Fedramp High

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Prisma Access Service Connections Fedramp Mod

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Prisma Access Service Connections Fedramp High

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Prisma Access Remote Networks Fedramp Mod

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Prisma Access Remote Networks Fedramp High

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Prisma Access Status

Real-time updates of Prisma Access issues and outages