
Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Partially Degraded Service
Prisma Access
Configuration
Mobile Users
Remote Networks
Service connections
Explicit Proxy
ZTNA Connector
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Active Incidents
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
Log Viewer and SCM Dashboards may see degraded performance in the US region. Team is actively working on the resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are actively investigating an issue where users running iOS version 26.6 with GlobalProtect App version 6.3.3-18 are unable to establish a secure VPN connection. This is impacting the upgraded users' access to corporate networks and internal resources following a recent software update that was being slow rolled (now paused).
Observed Symptoms:
Affected users on iOS 26.6 / GP 6.3.3-18 may experience:
- Authentication Failures & Connection Timeouts: Inability to authenticate or connect to the GlobalProtect portal and gateways.
The Prisma Access Engineering team are actively working on this. The engineering team will share periodic status updates as new information becomes available or as significant milestones are reached
Workaround:
Workaround Steps
Evaluate Disabling Multi-Portal (For IT Administrators — Optional)
Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.
Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.
Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.
For non multi portal customers, the engineering team is working on a releasing a hotfix
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Prisma Access Engineering has identified new customer onboarding failure for below locations:
Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.
Currently no workaround exists and teams are actively working on resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Recently Resolved Incidents
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Investigating disruption to Strata Cloud Manager portal in FedRAMP High.
Workaround:
N/A
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Hub Services seeing outage to IT License API endpoint
license.api.paloaltonetworks.com
Workaround:
None. HUB, IT and GNS Team are engaged
An incident has been identified. We are actively investigating to restore services.
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (Canada)
Prisma Access Strata Cloud Manager North America (FedRamp High)
Prisma Access
HUB UI
Configuration
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
Prisma Access Engineering has identified new customer onboarding failure for below locations:
Australia South, Brazil Southeast, Canada Central, Canada East, Colombia Central, France North, France South East, India South Central, Israel Central, Japan Central, Japan South, Mexico Northeast, Saudi Arabia, Saudi Arabia West, South Korea, Sweden, Switzerland, UK, UK West, United Arab Emirates, US East, US Midwest, US West, US West Central.
Currently no workaround exists and teams are actively working on resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
HUB UI
Prisma Access Mobile Users
Prisma Access ZTNA Connector
Authentication Service (CIE)
Mobile Users
Status: Investigating
Severity: Degraded
Locations: Ashburn, Auckland, Bogota, Brasilia, Brisbane, Calgary, Chennai, Chia, Chicago, Colombo, Dallas, Denver, Dubai, Guadalajara, Hong Kong, Hyderabad, Islamabad, Jeddah, Jerusalem, Karachi, Lahore, Lima, Los Angeles, Manama, Melbourne, Mexico City, Miami, Moncks Corner, Monterrey, Mumbai, New Delhi, New York City, Osaka, Perth, Phoenix, Port Moresby, Quebec, Rio de Janeiro, Riyadh, Salt Lake City, San Francisco, San Jose, Sao Paulo, Seoul, Singapore, Sydney, The Dalles, Tokyo, Toronto
Impact:
We are actively investigating an issue where users running iOS version 26.6 with GlobalProtect App version 6.3.3-18 are unable to establish a secure VPN connection. This is impacting the upgraded users' access to corporate networks and internal resources following a recent software update that was being slow rolled (now paused).
Observed Symptoms:
Affected users on iOS 26.6 / GP 6.3.3-18 may experience:
- Authentication Failures & Connection Timeouts: Inability to authenticate or connect to the GlobalProtect portal and gateways.
The Prisma Access Engineering team are actively working on this. The engineering team will share periodic status updates as new information becomes available or as significant milestones are reached
Workaround:
Workaround Steps
Evaluate Disabling Multi-Portal (For IT Administrators — Optional)
Action: If your environment utilizes Multi-Portal configurations, assess whether your business operations can temporarily run without this feature enabled. If feasible for your organization, temporarily disable the Multi-Portal setting on the GlobalProtect Portal/Gateway configuration.
Note: Do not disable Multi-Portal if doing so disrupts other critical business workflows dependent on this configuration.
Result: For organizations where this change is permissible, disabling Multi-Portal has successfully restored connectivity for users on iOS 26.6 without requiring individual end-user intervention.
For non multi portal customers, the engineering team is working on a releasing a hotfix
An incident has been identified. We are actively investigating to restore services.
Authentication Service (CIE)
Configuration
Configuration
Prisma Access Explicit Proxy
Remote Networks
Prisma Access Service Connections
Application Experience (ADEM)
Application Experience (ADEM)
Service connections
Visibility & Reporting (Base Visibility)
Prisma Access Remote Networks
Visibility & Reporting (Base Visibility)
Explicit Proxy
Commercial Website
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
ZTNA Connector
Notification (Email, Webhooks, SNOW integration)
Prisma Access Fedramp Mod
Notification (Email, Webhooks, SNOW integration)
Copilot
Copilot
Configuration
Prisma Access Mobile Users Fedramp Mod
Prisma Access Mobile Users Fedramp High
Mobile Users
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
Admin Console
Admin Console
Remote Networks
Prisma Access ZTNA Connector Fedramp Mod
Prisma Access ZTNA Connector Fedramp High
Prisma Access Strata Cloud Manager North America (United States)
Prisma Access Strata Cloud Manager North America (FedRamp Moderate)
Service connections
Explicit Proxy
HUB UI
Commercial Website
Prisma Access Explicit Proxy Fedramp Mod
HUB UI
Authentication Service (CIE)
Prisma Access Explicit Proxy Fedramp High
ZTNA Connector
Authentication Service (CIE)
Configuration
Prisma Access Service Connections Fedramp Mod
Prisma Access Fedramp High
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Configuration
Prisma Access Service Connections Fedramp High
Mobile Users
Prisma Access Remote Networks Fedramp Mod
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Remote Networks
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
Prisma Access Remote Networks Fedramp High
Notification (Email, Webhooks, SNOW integration)
Service connections
Notification (Email, Webhooks, SNOW integration)
Copilot
Copilot
Explicit Proxy
AI Runtime Security (AIRS)
ZTNA Connector
AI Runtime Security (AIRS)
Prisma Access China
Admin Console
Admin Console
Configuration
Prisma Access Strata Cloud Manager Europe (France)
Mobile Users
HUB UI
Authentication Service (CIE)
Remote Networks
Configuration
Service connections
Application Experience (ADEM)
Explicit Proxy
Visibility & Reporting (Base Visibility)
ZTNA Connector
Prisma Access Prisma SDWAN
Alerts & Incidents (AIOps & Insights)
Configuration
Notification (Email, Webhooks, SNOW integration)
Alarms & Alerts
Copilot
CloudBlades
AI Runtime Security (AIRS)
Admin Console
Device Status
Metrics & Stats
Prisma Access Strata Cloud Manager Europe (Germany)
Topology
HUB UI
UI & Portal Access
Authentication Service (CIE)
Configuration
Customer Network
Application Experience (ADEM)
Prisma Access Prisma SDWAN Fedramp Mod
Visibility & Reporting (Base Visibility)
Configuration
Alerts & Incidents (AIOps & Insights)
Alarms & Alerts
CloudBlades
Notification (Email, Webhooks, SNOW integration)
Device Status
Copilot
AI Runtime Security (AIRS)
Metrics & Stats
Admin Console
Topology
Prisma Access Strata Cloud Manager Europe (Italy)
UI & Portal Access
Customer Network
HUB UI
Authentication Service (CIE)
Prisma Access Prisma SDWAN Fedramp High
Configuration
Customer Network
Application Experience (ADEM)
UI & Portal Access
Visibility & Reporting (Base Visibility)
Topology
Metrics & Stats
Alerts & Incidents (AIOps & Insights)
Device Status
Notification (Email, Webhooks, SNOW integration)
Copilot
CloudBlades
AI Runtime Security (AIRS)
Configuration
Alarms & Alerts
Admin Console
Prisma Access Strata Cloud Manager Europe (Netherlands)
Prisma Access Agent Manager
HUB UI
Prisma Access Prisma Browser
Authentication Service (CIE)
Admin Console
Configuration
Browser Access
Application Experience (ADEM)
Private Apps
Visibility & Reporting (Base Visibility)
Browser Updates
Alerts & Incidents (AIOps & Insights)
Browser Productivity Features
Notification (Email, Webhooks, SNOW integration)
Prisma Access Prisma Browser for Business
Admin Console
Copilot
AI Runtime Security (AIRS)
Browser Access
Admin Console
Browser Updates
Browser Productivity Features
Prisma Access Strata Cloud Manager Europe (Poland)
HUB UI
Visibility and Reporting
Prisma Access Cloud Identity Engine
Authentication Service (CIE)
Prisma Access Strata Cloud Manager
Configuration
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
Log Viewer and SCM Dashboards may see degraded performance in the US region. Team is actively working on the resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Visibility & Insights
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
Log Viewer and SCM Dashboards may see degraded performance in the US region. Team is actively working on the resolution.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Notification (Email, Webhooks, SNOW integration)
AIOPS
Strata Copilot
Copilot
AI Runtime Security (AIRS)
Cloud Manager
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Investigating disruption to Strata Cloud Manager portal in FedRAMP High.
Workaround:
N/A
An incident has been identified. We are actively investigating to restore services.
Cloud Discovery
Admin Console
Prisma Access Strata Cloud Manager Europe (Spain)
IOCSearch
Cloud IP-Tag Collection
HUB UI
Cloud Deployment
Authentication Service (CIE)
Configuration
Prisma Access Next-Gen Trust Security (NGTS)
Application Experience (ADEM)
Prisma Access HUB
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Hub Services seeing outage to IT License API endpoint
license.api.paloaltonetworks.com
Workaround:
None. HUB, IT and GNS Team are engaged
An incident has been identified. We are actively investigating to restore services.