
Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Partially Degraded Service
Prisma Access
Configuration
Mobile Users
Remote Networks
Service connections
Explicit Proxy
ZTNA Connector
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Active Incidents
Status: Investigating
Severity: Degraded
Locations: Frankfurt, London
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the EU-West region on September 10, 2026 at 4 PM PDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 10, 2026 by around 5 PM PDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the US-West region on September 09, 2026 at 6 PM PDT / 8:00 PM CDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 09, 2026 by around 7 PM PDT / 9 PM CDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Berlin, Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Johannesburg, London, Madrid, Milan, Montreal, Osaka, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Warsaw, Zurich
Impact:
Email log forwarding service is currently experiencing issues causing delayed or undelivered emails. We are actively resolving them. We will post additional information when available.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Recently Resolved Incidents
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SLS log forwarding is degraded for mTLS-enabled customers.
Workaround:
N/A
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Eemshaven, London, Singapore, Sydney, Tokyo
Impact:
As part of ongoing infrastructure maintenance, the client certificate used by the Strata Logging Service Log Forwarding service has been renewed across the JP, EU, UK, AU, and SG regions. During this update, some customers using mutual TLS (mTLS) authentication may have experienced temporary interruptions in HTTPS log forwarding. The renewal is now complete in all affected regions.
Intermediate CA Change: The renewed certificate is now issued by a new GoDaddy CA
Intermediate CA: Previous: GoDaddy Secure Certificate Authority - G2; New: GoDaddy TLS Intermediate CA DV - R1v1. This is a GoDaddy-initiated change aligned with updated industry standards.
Customer Action Required: If your receiving server validates the client certificate against a specific Intermediate CA, you need to: Install the new Intermediate CA certificate (GoDaddy TLS Intermediate CA DV - R1v1) in your server's trust store. Customers whose trust configuration uses the GoDaddy root certificate (rather than a specific intermediate) should not be affected.
To download the new CA, visit https://certs.godaddy.com/repository/gdtlsissuing_dv-r1v1.crt.pem
If you continue to experience issues after updating your trust store, please contact Palo Alto Networks Support.
Workaround:
NA
Customer Advisory for SLS Log-Forwarding
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SCM – Activity Insights Performance Degradation
Workaround:
Reload page.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
SCM - Activity Insights degraded
Workaround:
Work around is not availble
An incident has been identified. We are actively investigating to restore services.
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (Canada)
Prisma Access Strata Cloud Manager North America (FedRamp High)
Prisma Access
Prisma Access Mobile Users
Configuration
Status: Investigating
Severity: Degraded
Locations: Ashburn
Impact:
We are observing service degradation affecting instances in the New Zealand region.
As a result, customers may experience impact to the management plane. This issue may also affect commits, onboarding, and autoscaling of new instances in the region.
We are actively working with the cloud provider to investigate and resolve the issue. The next update will be provided by 10:00 am UTC
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
HUB UI
HUB UI
Authentication Service (CIE)
Mobile Users
Prisma Access ZTNA Connector
Authentication Service (CIE)
Configuration
Prisma Access Explicit Proxy
Configuration
Remote Networks
Application Experience (ADEM)
Prisma Access Service Connections
Service connections
Application Experience (ADEM)
Prisma Access Remote Networks
Visibility & Reporting (Base Visibility)
Explicit Proxy
Visibility & Reporting (Base Visibility)
Commercial Website
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
ZTNA Connector
Prisma Access Fedramp Mod
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Prisma Access Mobile Users Fedramp Mod
Copilot
Copilot
Configuration
AI Runtime Security (AIRS)
Mobile Users
Prisma Access Mobile Users Fedramp High
AI Runtime Security (AIRS)
Admin Console
Prisma Access ZTNA Connector Fedramp Mod
Remote Networks
Admin Console
Prisma Access Strata Cloud Manager North America (FedRamp Moderate)
Service connections
Prisma Access Strata Cloud Manager North America (United States)
Prisma Access ZTNA Connector Fedramp High
Explicit Proxy
Prisma Access Explicit Proxy Fedramp Mod
Commercial Website
HUB UI
HUB UI
ZTNA Connector
Authentication Service (CIE)
Authentication Service (CIE)
Prisma Access Explicit Proxy Fedramp High
Configuration
Prisma Access Fedramp High
Prisma Access Service Connections Fedramp Mod
Configuration
Prisma Access Service Connections Fedramp High
Application Experience (ADEM)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Prisma Access Remote Networks Fedramp Mod
Mobile Users
Prisma Access Remote Networks Fedramp High
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
Remote Networks
Service connections
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Explicit Proxy
Copilot
Copilot
ZTNA Connector
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
Admin Console
Admin Console
Prisma Access China
Configuration
Prisma Access Strata Cloud Manager Europe (France)
Mobile Users
HUB UI
Authentication Service (CIE)
Remote Networks
Configuration
Service connections
Application Experience (ADEM)
Explicit Proxy
Visibility & Reporting (Base Visibility)
ZTNA Connector
Prisma Access Prisma SDWAN
Alerts & Incidents (AIOps & Insights)
Configuration
Notification (Email, Webhooks, SNOW integration)
Copilot
Alarms & Alerts
CloudBlades
AI Runtime Security (AIRS)
Admin Console
Device Status
Prisma Access Strata Cloud Manager Europe (Germany)
Metrics & Stats
HUB UI
Topology
Authentication Service (CIE)
UI & Portal Access
Configuration
Customer Network
Prisma Access Prisma SDWAN Fedramp Mod
Application Experience (ADEM)
Configuration
Visibility & Reporting (Base Visibility)
Alarms & Alerts
Alerts & Incidents (AIOps & Insights)
CloudBlades
Notification (Email, Webhooks, SNOW integration)
Copilot
Device Status
Metrics & Stats
AI Runtime Security (AIRS)
Admin Console
Topology
Prisma Access Strata Cloud Manager Europe (Italy)
UI & Portal Access
Customer Network
HUB UI
Prisma Access Prisma SDWAN Fedramp High
Authentication Service (CIE)
Customer Network
Configuration
Application Experience (ADEM)
UI & Portal Access
Visibility & Reporting (Base Visibility)
Topology
Alerts & Incidents (AIOps & Insights)
Metrics & Stats
Notification (Email, Webhooks, SNOW integration)
Device Status
Copilot
CloudBlades
Configuration
AI Runtime Security (AIRS)
Admin Console
Alarms & Alerts
Prisma Access Agent Manager
Prisma Access Strata Cloud Manager Europe (Netherlands)
Prisma Access Prisma Browser
HUB UI
Admin Console
Authentication Service (CIE)
Configuration
Browser Access
Application Experience (ADEM)
Private Apps
Visibility & Reporting (Base Visibility)
Browser Updates
Browser Productivity Features
Alerts & Incidents (AIOps & Insights)
Prisma Access Prisma Browser for Business
Notification (Email, Webhooks, SNOW integration)
Copilot
Admin Console
AI Runtime Security (AIRS)
Browser Access
Browser Updates
Admin Console
Prisma Access Strata Cloud Manager Europe (Poland)
Browser Productivity Features
Visibility and Reporting
HUB UI
Prisma Access Cloud Identity Engine
Status: Investigating
Severity: Degraded
Locations: Montreal
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the US-West region on September 09, 2026 at 6 PM PDT / 8:00 PM CDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 09, 2026 by around 7 PM PDT / 9 PM CDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Frankfurt, London
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the EU-West region on September 10, 2026 at 4 PM PDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 10, 2026 by around 5 PM PDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Authentication Service (CIE)
Configuration
Prisma Access Strata Cloud Manager
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
SCM - Activity Insights degraded
Workaround:
Work around is not availble
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SCM – Activity Insights Performance Degradation
Workaround:
Reload page.
An incident has been identified. We are actively investigating to restore services.
Visibility & Reporting (Base Visibility)
Visibility & Insights
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
AIOPS
Strata Copilot
Copilot
Cloud Manager
AI Runtime Security (AIRS)
Cloud Discovery
Admin Console
IOCSearch
Prisma Access Strata Cloud Manager Europe (Spain)
HUB UI
Cloud IP-Tag Collection
Authentication Service (CIE)
Cloud Deployment
Prisma Access Next-Gen Trust Security (NGTS)
Configuration
Application Experience (ADEM)
Prisma Access HUB
Visibility & Reporting (Base Visibility)
Prisma Access Strata Logging Service
Status: Investigating
Severity: Degraded
Locations: Berlin, Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Johannesburg, London, Madrid, Milan, Montreal, Osaka, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Warsaw, Zurich
Impact:
Email log forwarding service is currently experiencing issues causing delayed or undelivered emails. We are actively resolving them. We will post additional information when available.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SLS log forwarding is degraded for mTLS-enabled customers.
Workaround:
N/A
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Eemshaven, London, Singapore, Sydney, Tokyo
Impact:
As part of ongoing infrastructure maintenance, the client certificate used by the Strata Logging Service Log Forwarding service has been renewed across the JP, EU, UK, AU, and SG regions. During this update, some customers using mutual TLS (mTLS) authentication may have experienced temporary interruptions in HTTPS log forwarding. The renewal is now complete in all affected regions.
Intermediate CA Change: The renewed certificate is now issued by a new GoDaddy CA
Intermediate CA: Previous: GoDaddy Secure Certificate Authority - G2; New: GoDaddy TLS Intermediate CA DV - R1v1. This is a GoDaddy-initiated change aligned with updated industry standards.
Customer Action Required: If your receiving server validates the client certificate against a specific Intermediate CA, you need to: Install the new Intermediate CA certificate (GoDaddy TLS Intermediate CA DV - R1v1) in your server's trust store. Customers whose trust configuration uses the GoDaddy root certificate (rather than a specific intermediate) should not be affected.
To download the new CA, visit https://certs.godaddy.com/repository/gdtlsissuing_dv-r1v1.crt.pem
If you continue to experience issues after updating your trust store, please contact Palo Alto Networks Support.
Workaround:
NA
Customer Advisory for SLS Log-Forwarding