Prisma Access Status

Identified: We have completed Dataplane upgrade of canary location: "China North West", please verify connectivity and functionality and open a support case if you run into issues.

Identified: To ensure seamless service and prevent potential disruptions caused by enabled TLS 1.3 sessions, as well as to resolve known slow packet buffer leaks, we will be upgrading all Prisma Access environments to a new version that includes critical fixes and optimizations.

Canary Region upgrade on Oct 24th: China North West Full Region upgrade on Oct 31st: China North

Thank you for your understanding and cooperation during this time and if you wish to change the canary region or have further questions then please reach out to your Palo Alto Networks account team, the customer success team, or the support team.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: Following an update from AWS indicating that their service availability issue in the us-east-1 region is in recovery, our internal monitoring confirms that all affected PAB services are also recovering. We expect any residual impact for users to be fully resolved shortly, and most users should now be able to log in and access all services normally. Our engineering teams will continue to monitor the service health closely until we can confirm full restoration. We will provide a final update once this incident is fully resolved.

Investigating: We are continuing to monitor the service event impacting the Prisma Access Browser (PAB) in the US region. Our latest investigation indicates that the impact is lower than initially anticipated, and we have confirmed that a majority of users are successfully able to log in, as well as access web and private applications. Our engineering teams continue to actively monitor the service health and the underlying AWS issue. We will provide a further update as more information becomes available or when the incident is fully resolved.

Investigating: A critical service disruption has been detected for the Prisma Access Browser (PAB), specifically impacting in the US region. The incident appears to be primarily caused by an AWS service availability issue in the us-east-1 region, leading to significant challenges in token minting and authentication processes.

The service degradation is causing potential access restrictions for users, particularly affecting new users or those who haven't been logged in for over 4 days. Specifically, users may experience difficulties accessing private applications, IDP enforcement, and other related services. Logged-in users are currently less impacted, but new authentication attempts are constrained.

Investigating: We are currently investigating this issue.