
Prisma Access Status
Real-time updates of Prisma Access issues and outages
Prisma Access status is Partial Outage
Prisma Access
Configuration
Mobile Users
Remote Networks
Service connections
Explicit Proxy
Prisma Access Fedramp Mod
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Active Incidents
Status: Investigating
Severity: Degraded
Locations: Ashburn, Chia, Chicago, Dubai, Jeddah, Jerusalem, London, Marseille, Melbourne, Monterrey, Osaka, Paris, Phoenix, Quebec, Riyadh, San Francisco, Sao Paulo, Seoul, Tokyo, Toronto
Impact:
Engineering team have identified an issue with new onboarding, dataplane upgrade and commit. Teams are actively working with cloud provider to mitigate the issue.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Berlin, Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Johannesburg, London, Madrid, Milan, Montreal, Osaka, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Warsaw, Zurich
Impact:
Email log forwarding service is currently experiencing issues causing delayed or undelivered emails. We are actively resolving them. We will post additional information when available.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Recently Resolved Incidents
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Doha, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Los Angeles, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, St. Ghislain, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich
Impact:
The team is investigating an issue with PB login on multiple regions
Workaround:
Logged in users will continue to work normally
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SCM - Intermittent Performance Degradation in Activity Insights, Command Center, and Log Viewer - FedMod
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
We are currently investigating an issue where configuration commits pushed from Panorama or Strata Cloud Manager may fail.
This issue is strictly limited to Branch Sites and Service Connection Corporate Access Nodes.
Please note that there is no dataplane impact. Existing network traffic and connectivity remain unaffected. Our engineering team is actively working on a resolution, and we will provide an update here as soon as more information is available.
Workaround:
There is currently no workaround.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Strata Logging Service is currently experiencing service disruption in FedRamp region.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Frankfurt, London
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the EU-West region on September 10, 2026 at 4 PM PDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 10, 2026 by around 5 PM PDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Beijing, Dublin, Jakarta, London, Ohio, Oregon, Singapore, Sydney
Impact:
Strata Cloud Manager Prisma SDWAN users having IOT-security license are getting errors while accessing the SDWAN services/configuration
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Prisma Access Outage Survival Guide
Prisma Access Components
Prisma Access Strata Cloud Manager North America (FedRamp High)
Prisma Access Strata Cloud Manager North America (Canada)
Prisma Access
HUB UI
Prisma Access Mobile Users
HUB UI
Configuration
Status: Investigating
Severity: Degraded
Locations: Ashburn, The Dalles
Impact:
We are currently investigating an issue where configuration commits pushed from Panorama or Strata Cloud Manager may fail.
This issue is strictly limited to Branch Sites and Service Connection Corporate Access Nodes.
Please note that there is no dataplane impact. Existing network traffic and connectivity remain unaffected. Our engineering team is actively working on a resolution, and we will provide an update here as soon as more information is available.
Workaround:
There is currently no workaround.
An incident has been identified. We are actively investigating to restore services.
Prisma Access ZTNA Connector
Authentication Service (CIE)
Authentication Service (CIE)
Mobile Users
Status: Investigating
Severity: Degraded
Locations: Ashburn, Chia, Chicago, Dubai, Jeddah, Jerusalem, London, Marseille, Melbourne, Monterrey, Osaka, Paris, Phoenix, Quebec, Riyadh, San Francisco, Sao Paulo, Seoul, Tokyo, Toronto
Impact:
Engineering team have identified an issue with new onboarding, dataplane upgrade and commit. Teams are actively working with cloud provider to mitigate the issue.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Configuration
Prisma Access Explicit Proxy
Configuration
Remote Networks
Status: Investigating
Severity: Degraded
Locations: Ashburn, Chia, Chicago, Dubai, Jeddah, Jerusalem, London, Marseille, Melbourne, Monterrey, Osaka, Paris, Phoenix, Quebec, Riyadh, San Francisco, Sao Paulo, Seoul, Tokyo, Toronto
Impact:
Engineering team have identified an issue with new onboarding, dataplane upgrade and commit. Teams are actively working with cloud provider to mitigate the issue.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Service connections
Status: Investigating
Severity: Degraded
Locations: Ashburn, Chia, Chicago, Dubai, Jeddah, Jerusalem, London, Marseille, Melbourne, Monterrey, Osaka, Paris, Phoenix, Quebec, Riyadh, San Francisco, Sao Paulo, Seoul, Tokyo, Toronto
Impact:
Engineering team have identified an issue with new onboarding, dataplane upgrade and commit. Teams are actively working with cloud provider to mitigate the issue.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Application Experience (ADEM)
Application Experience (ADEM)
Prisma Access Service Connections
Visibility & Reporting (Base Visibility)
Visibility & Reporting (Base Visibility)
Prisma Access Remote Networks
Explicit Proxy
Status: Investigating
Severity: Degraded
Locations: Ashburn, Chia, Chicago, Dubai, Jeddah, Jerusalem, London, Marseille, Melbourne, Monterrey, Osaka, Paris, Phoenix, Quebec, Riyadh, San Francisco, Sao Paulo, Seoul, Tokyo, Toronto
Impact:
Engineering team have identified an issue with new onboarding, dataplane upgrade and commit. Teams are actively working with cloud provider to mitigate the issue.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Alerts & Incidents (AIOps & Insights)
Alerts & Incidents (AIOps & Insights)
ZTNA Connector
Commercial Website
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Prisma Access Fedramp Mod
Copilot
Configuration
Prisma Access Mobile Users Fedramp Mod
Copilot
Mobile Users
Prisma Access Mobile Users Fedramp High
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
Remote Networks
Prisma Access ZTNA Connector Fedramp Mod
Admin Console
Admin Console
Service connections
Prisma Access ZTNA Connector Fedramp High
Prisma Access Strata Cloud Manager North America (United States)
Prisma Access Strata Cloud Manager North America (FedRamp Moderate)
HUB UI
Explicit Proxy
HUB UI
Prisma Access Explicit Proxy Fedramp Mod
Commercial Website
Prisma Access Explicit Proxy Fedramp High
Authentication Service (CIE)
ZTNA Connector
Authentication Service (CIE)
Prisma Access Fedramp High
Configuration
Configuration
Prisma Access Service Connections Fedramp Mod
Prisma Access Service Connections Fedramp High
Application Experience (ADEM)
Configuration
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Mobile Users
Prisma Access Remote Networks Fedramp Mod
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Prisma Access Remote Networks Fedramp High
Remote Networks
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Notification (Email, Webhooks, SNOW integration)
Service connections
Explicit Proxy
Copilot
Copilot
AI Runtime Security (AIRS)
AI Runtime Security (AIRS)
ZTNA Connector
Admin Console
Prisma Access China
Admin Console
Prisma Access Strata Cloud Manager Europe (France)
Configuration
Mobile Users
HUB UI
Remote Networks
Authentication Service (CIE)
Configuration
Service connections
Application Experience (ADEM)
Explicit Proxy
ZTNA Connector
Visibility & Reporting (Base Visibility)
Prisma Access Prisma SDWAN
Alerts & Incidents (AIOps & Insights)
Notification (Email, Webhooks, SNOW integration)
Configuration
Status: Investigating
Severity: Degraded
Locations: Beijing, Dublin, Jakarta, London, Ohio, Oregon, Singapore, Sydney
Impact:
Strata Cloud Manager Prisma SDWAN users having IOT-security license are getting errors while accessing the SDWAN services/configuration
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Alarms & Alerts
Copilot
AI Runtime Security (AIRS)
CloudBlades
Device Status
Admin Console
Prisma Access Strata Cloud Manager Europe (Germany)
Metrics & Stats
HUB UI
Topology
UI & Portal Access
Authentication Service (CIE)
Configuration
Customer Network
Application Experience (ADEM)
Prisma Access Prisma SDWAN Fedramp Mod
Configuration
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Alarms & Alerts
CloudBlades
Notification (Email, Webhooks, SNOW integration)
Device Status
Copilot
Metrics & Stats
AI Runtime Security (AIRS)
Topology
Admin Console
Prisma Access Strata Cloud Manager Europe (Italy)
UI & Portal Access
Customer Network
HUB UI
Authentication Service (CIE)
Prisma Access Prisma SDWAN Fedramp High
Customer Network
Configuration
Application Experience (ADEM)
UI & Portal Access
Topology
Visibility & Reporting (Base Visibility)
Metrics & Stats
Alerts & Incidents (AIOps & Insights)
Device Status
Notification (Email, Webhooks, SNOW integration)
CloudBlades
Copilot
Configuration
AI Runtime Security (AIRS)
Admin Console
Alarms & Alerts
Prisma Access Agent Manager
Prisma Access Strata Cloud Manager Europe (Netherlands)
Prisma Access Prisma Browser
HUB UI
Admin Console
Authentication Service (CIE)
Configuration
Browser Access
Status: Investigating
Severity: Degraded
Locations: Council Bluffs, Doha, Frankfurt, Hong Kong, Jakarta, Johannesburg, London, Los Angeles, Madrid, Milan, Montreal, Mumbai, Paris, Riyadh, Seoul, Singapore, St. Ghislain, Sydney, Taipei, Tel Aviv, Tokyo, Toronto, Warsaw, Zurich
Impact:
The team is investigating an issue with PB login on multiple regions
Workaround:
Logged in users will continue to work normally
An incident has been identified. We are actively investigating to restore services.
Private Apps
Application Experience (ADEM)
Visibility & Reporting (Base Visibility)
Browser Updates
Alerts & Incidents (AIOps & Insights)
Browser Productivity Features
Prisma Access Prisma Browser for Business
Notification (Email, Webhooks, SNOW integration)
Admin Console
Copilot
AI Runtime Security (AIRS)
Browser Access
Admin Console
Browser Updates
Prisma Access Strata Cloud Manager Europe (Poland)
Browser Productivity Features
HUB UI
Visibility and Reporting
Authentication Service (CIE)
Prisma Access Cloud Identity Engine
Status: Investigating
Severity: Degraded
Locations: Frankfurt, London
Impact:
The Prisma Access Engineering team and the SRE team have scheduled an emergency maintenance window for the EU-West region on September 10, 2026 at 4 PM PDT for user group sync service.
Customer Impact: The Prisma Access customers may experience delays in users/groups sync from CIE to the Security Processing Nodes (SPNs) for any newly added users/groups.
There is no impact for the existing Users/Groups. All existing users and groups and their associated network traffic will continue to function normally without any disruption or performance degradation.
Services should be restored on September 10, 2026 by around 5 PM PDT.
Workaround:
-
An incident has been identified. We are actively investigating to restore services.
Configuration
Prisma Access Strata Cloud Manager
Application Experience (ADEM)
Application Experience (ADEM)
Visibility & Reporting
Status: Investigating
Severity: Degraded
Locations: Council Bluffs
Impact:
SCM - Intermittent Performance Degradation in Activity Insights, Command Center, and Log Viewer - FedMod
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Visibility & Reporting (Base Visibility)
Alerts & Incidents (AIOps & Insights)
Visibility & Insights
Notification (Email, Webhooks, SNOW integration)
AIOPS
Copilot
Strata Copilot
AI Runtime Security (AIRS)
Cloud Manager
Cloud Discovery
Admin Console
IOCSearch
Prisma Access Strata Cloud Manager Europe (Spain)
HUB UI
Cloud IP-Tag Collection
Cloud Deployment
Authentication Service (CIE)
Prisma Access Next-Gen Trust Security (NGTS)
Configuration
Application Experience (ADEM)
Prisma Access HUB
Visibility & Reporting (Base Visibility)
Prisma Access Strata Logging Service
Status: Investigating
Severity: Degraded
Locations: Berlin, Council Bluffs, Doha, Eemshaven, Frankfurt, Hong Kong, Johannesburg, London, Madrid, Milan, Montreal, Osaka, Paris, Riyadh, Seoul, Singapore, Sydney, São Paulo, Taipei, Tel Aviv, Warsaw, Zurich
Impact:
Email log forwarding service is currently experiencing issues causing delayed or undelivered emails. We are actively resolving them. We will post additional information when available.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Council Bluffs
Impact:
Strata Logging Service is currently experiencing service disruption in FedRamp region.
Workaround:
None
An incident has been identified. We are actively investigating to restore services.