Liquid Web - Services Status

Resolved: Our Engineering team has fully resolved the earlier connectivity issue that was impacting Provisioning servers.

All services have been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.

Thank you for your patience and understanding throughout this process.

If you need further assistance, please reach out via Live Chat or open a ticket through the my.liquidweb.com portal.

Thank you

Monitoring: Our Engineering team has identified and are working on fully resolving the root cause of the earlier connectivity issue affecting Provisioning servers.

Services have been restored, and workflows are now progressing normally. We are continuing to actively monitor the environment to ensure ongoing stability and performance.

Thank you for your patience and understanding throughout this process.

Need help? Chat with us or create a ticket via my.liquidweb.com.

Monitoring: Update: Our Engineers have identified the root cause of the earlier connectivity issue impacting Provisioning servers and Storm parent communication with RabbitMQ (RMQ) hubs.

At this time, connectivity has been restored and workflows are progressing. Our team continues to monitor the environment closely to ensure ongoing stability.

We appreciate your patience and understanding throughout this process.

Need help? Chat with us or create a ticket via my.liquidweb.com.

Identified: Our Engineers have identified the issue and are currently troubleshooting the connectivity failure where Provisioning servers and Storm parents are unable to connect to their respective RabbitMQ (RMQ) hubs.

We appreciate your patience and understanding as we work to restore this service. Thank you. Need help? Chat with us or create a ticket via my.liquidweb.com.

Investigating: We have expanded the scope of our investigation as we identify impacts on core workflows, specifically on; Order Processing: New orders are being accepted, but cannot be processed at this time. Storm Workflows: All active provisioning workflows are currently stalled.

Our engineering team is actively investigating the root cause. Further updates will be posted here as they become available.

Investigating: On our Cloud VPS and Cloud Dedicated hosting platforms, certain provisioning workflows are failing to execute hard reboots and might affect resize, backup process, and firewall rule updates. The servers themselves are still online, but a provisioning workflow will be affected by this issue. Our Engineers are investigating the issue, and we will share the updates here.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.

Resolved: Our Engineering team has fully resolved the earlier connectivity issue that was impacting Provisioning servers.

All services have been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.

Thank you for your patience and understanding throughout this process.

If you need further assistance, please reach out via Live Chat or open a ticket through the my.liquidweb.com portal.

Thank you

Monitoring: Our Engineering team has identified and are working on fully resolving the root cause of the earlier connectivity issue affecting Provisioning servers.

Services have been restored, and workflows are now progressing normally. We are continuing to actively monitor the environment to ensure ongoing stability and performance.

Thank you for your patience and understanding throughout this process.

Need help? Chat with us or create a ticket via my.liquidweb.com.

Monitoring: Update: Our Engineers have identified the root cause of the earlier connectivity issue impacting Provisioning servers and Storm parent communication with RabbitMQ (RMQ) hubs.

At this time, connectivity has been restored and workflows are progressing. Our team continues to monitor the environment closely to ensure ongoing stability.

We appreciate your patience and understanding throughout this process.

Need help? Chat with us or create a ticket via my.liquidweb.com.

Identified: Our Engineers have identified the issue and are currently troubleshooting the connectivity failure where Provisioning servers and Storm parents are unable to connect to their respective RabbitMQ (RMQ) hubs.

We appreciate your patience and understanding as we work to restore this service. Thank you. Need help? Chat with us or create a ticket via my.liquidweb.com.

Investigating: We have expanded the scope of our investigation as we identify impacts on core workflows, specifically on; Order Processing: New orders are being accepted, but cannot be processed at this time. Storm Workflows: All active provisioning workflows are currently stalled.

Our engineering team is actively investigating the root cause. Further updates will be posted here as they become available.

Investigating: On our Cloud VPS and Cloud Dedicated hosting platforms, certain provisioning workflows are failing to execute hard reboots and might affect resize, backup process, and firewall rule updates. The servers themselves are still online, but a provisioning workflow will be affected by this issue. Our Engineers are investigating the issue, and we will share the updates here.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.

Resolved: The ClamAV signature updates have been successfully applied, and systems are operating as expected.

We will continue to monitor as part of normal operations.

If you have any questions, please chat with us or create a support ticket via my.liquidweb.com.

We appreciate your patience and understanding.

Identified: We have automated the ClamAV signature database updates for all impacted servers, and the deployment is currently still in progress.

Based on the results so far, systems appear to have already received the updated signatures and are functioning as expected. We are continuing to monitor the automation to ensure completion across all hosts.

We will provide a final update once the process has fully completed.

If you have any questions, please chat with us or create a support ticket via my.liquidweb.com.

We appreciate your patience and understanding.

Identified: We have automated the ClamAV signature database updates for all impacted servers. Deployment is currently underway, and we will provide another update once the process is completed.

If you have any questions, please chat with us or create a support ticket via my.liquidweb.com. We appreciate your patience and understanding.

Identified: We have identified the cause of the issue affecting the ClamAV service. A recent malware signature update introduced an invalid entry in the ClamAV signature database, which can prevent the clamd service from restarting successfully.

Our team is currently applying a signature database refresh on affected servers to remove the invalid entry and restore normal operation of the ClamAV service.

We are currently applying this fix across all affected servers and will provide another update once the process is completed.

Investigating: We are currently investigating an issue affecting the ClamAV service, where clamd restarts may fail due to a problematic signature update. Our System Engineering team is actively working to identify the root cause and implement a fix.

This issue may affect Maldet scans and cause mail delivery failures if the ClamAV service is not running.

Resolved: We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability on a subset of servers in our environment. We have sent a ticket to all customers we've protected identifying the servers and paths involved.

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Monitoring: Following our investigation, we are implementing a mitigation measure for Magento 2 installations on our Managed hosting platform for which we have access between 21:00 EDT and 23:00 EDT tonight.

We have sent a ticket to all customers with servers where mitigations will be applied.  For these customers, we will be deploying an .htaccess file to block direct web-request access to the uploads directory. This change is expected to have minimal impact. If your site has been customised to serve or process requests through the upload directory, this functionality will be affected.  Please contact us with any questions.

Customers with Magento2 websites who did not receive a ticket should review the Sansec article below announcing this vulnerability and apply the recommended changes:

https://sansec.io/research/magento-polyshell

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

We appreciate your patience and understanding.

Investigating: We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing server environments to assess any potential impact and determine whether any systems/customer sites may be affected.

We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Resolved: We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability on a subset of servers in our environment. We have sent a ticket to all customers we've protected identifying the servers and paths involved.

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Monitoring: Following our investigation, we are implementing a mitigation measure for Magento 2 installations on our Managed hosting platform for which we have access between 21:00 EDT and 23:00 EDT tonight.

We have sent a ticket to all customers with servers where mitigations will be applied.  For these customers, we will be deploying an .htaccess file to block direct web-request access to the uploads directory. This change is expected to have minimal impact. If your site has been customised to serve or process requests through the upload directory, this functionality will be affected.  Please contact us with any questions.

Customers with Magento2 websites who did not receive a ticket should review the Sansec article below announcing this vulnerability and apply the recommended changes:

https://sansec.io/research/magento-polyshell

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

We appreciate your patience and understanding.

Investigating: We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing server environments to assess any potential impact and determine whether any systems/customer sites may be affected.

We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Resolved: We have taken steps to prohibit execution of files exploiting the "PolyShell" unrestricted file upload vulnerability on a subset of servers in our environment. We have sent a ticket to all customers we've protected identifying the servers and paths involved.

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Monitoring: Following our investigation, we are implementing a mitigation measure for Magento 2 installations on our Managed hosting platform for which we have access between 21:00 EDT and 23:00 EDT tonight.

We have sent a ticket to all customers with servers where mitigations will be applied.  For these customers, we will be deploying an .htaccess file to block direct web-request access to the uploads directory. This change is expected to have minimal impact. If your site has been customised to serve or process requests through the upload directory, this functionality will be affected.  Please contact us with any questions.

Customers with Magento2 websites who did not receive a ticket should review the Sansec article below announcing this vulnerability and apply the recommended changes:

https://sansec.io/research/magento-polyshell

If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

We appreciate your patience and understanding.

Investigating: We are aware of recent reports regarding a potential unrestricted file upload vulnerability, commonly referred to as “PolyShell”, affecting Magento and Adobe Commerce.

At this time, our teams are actively reviewing server environments to assess any potential impact and determine whether any systems/customer sites may be affected.

We will provide further updates as more information becomes available. If you have any questions or concerns. You can reach us through the following channels:

Live Chat: https://my.liquidweb.com/ Email: [email protected]

Monitoring: We are currently performing a planned maintenance window to stabilize and enhance the reliability of our network. During this time, some users may experience intermittent connectivity issues.

We appreciate your patience as our team works to complete this maintenance. If you have any questions or need assistance, please chat with us or create a case via my.liquidweb.com.

Monitoring: Servers are fully operational. Our Engineers are still mitigating and monitoring the situation. We appreciate your patience and understanding while we work to resolve this issue.

If you have any questions or need assistance, please chat with us or create a case via my.liquidweb.com.

Investigating: We are continuing to investigate network performance issues affecting servers in our Phoenix Data Center. Some clients may still experience connectivity issues. Our Engineers are actively working to isolate the cause and restore full stability as quickly as possible. Need help? Chat with us or create a case via my.liquidweb.com . We appreciate your patience and understanding as we work to resolve this issue. Thank you.

Investigating: We are investigating network performance issues affecting servers in our Phoenix Data Center. You may experience connectivity issues. Our Engineers currently investigating the issue to isolate the cause and restore stability.

Need help? Chat with us or create a case via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.