Liquid Web - Services Status

Identified: The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix. Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.

Identified: The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix. Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.

Identified: The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix. Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.

Resolved: This incident has been resolved.

Monitoring: A fix was implemented by our email vendor, and we are monitoring the results.

If you have any questions, don't hesitate to get in touch with a member of our support team via Chat or Case at my.liquidweb.com.

Investigating: Our vendor has reported an issue with the Premium Business Email Control Panel and webmail. This may impact email management; however, it does not affect email sending or receiving through the email clients. The vendor is actively working toward full restoration, and further updates will be provided as they become available.

If you have any questions, don't hesitate to contact a member of our support team via live chat or Case.

Resolved: This incident has been resolved.

Monitoring: Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

Investigating: We are currently experiencing issues with our phone system, preventing our agents from connecting/accepting calls. This may cause longer than usual wait times since less agents are available. We are investigating the issue and will provide updates here. We apologize for the inconvenience and appreciate your patience. You can still contact us via case at [email protected] or via chat on the website (liquidweb.com) or your account dashboard (my.liquidweb.com).