Liquid Web - Services Status

Resolved: All systems remain stable following remediation, and no new issues have been observed during the monitoring phase. We will continue to track updates from the upstream provider, and once a patched package is made available, we will schedule maintenance windows to roll out these changes in the future. Thank you for your patience.

Monitoring: All identified affected systems have now been remediated, and patching efforts have been completed across the environment. Service stability has been restored, and we have not observed any new issues since remediation was applied.

At this time, we will be transitioning to a monitoring phase to continue observing system performance and ensure ongoing stability.

Once a patched package is made available by the upstream provider, we will schedule maintenance windows to safely deploy the permanent fix across all systems.

We will continue to provide updates if any new developments arise.

If you have any questions or need assistance, please reach out to us via chat or by opening a support case.

Thank you for your patience.

Identified: Patching and remediation efforts are ongoing across all affected systems. Our team has successfully stabilized a significant portion of impacted servers by disabling the incompatible repository where necessary, and we are continuing to review and remediate the remaining systems to ensure full stability.

We are actively investigating the root cause and working toward a permanent resolution, while closely monitoring system performance and service health throughout this process.

We will continue to provide updates as progress is made.

If you have any questions or need assistance, please reach out to us via chat or by opening a support case.

Thank you for your patience.

Identified: We are currently investigating an issue affecting a subset of servers where the imunify360-ea-php-hardened repository is incompatible with certain packages installed on the systems. As a result of this incompatible update, Apache service stability may be impacted, and in some cases may require manual intervention to restore service on affected hosts. As an immediate step, we are turning off the imunify360-ea-php-hardened repository on affected systems to help restore service stability.

Our engineering team is actively monitoring for this condition and is working closely with cPanel and CloudLinux support to identify the root cause and implement a stable and permanent resolution.

Resolved: Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment.

With these measures now fully implemented, we consider this incident resolved.

As security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.

If you have any questions or require assistance, please reach out via chat or support case.

Investigating: Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.

The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.

While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.

If you have any questions or need assistance, please reach out to us through chat or via case.

We will provide further updates if any additional actions are required.

Investigating: Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.liquidweb.com/ Email: [email protected].

We will continue to share updates as these enhancements are completed.

Resolved: Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment.

With these measures now fully implemented, we consider this incident resolved.

As security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.

If you have any questions or require assistance, please reach out via chat or support case.

Investigating: Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.

The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.

While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.

If you have any questions or need assistance, please reach out to us through chat or via case.

We will provide further updates if any additional actions are required.

Investigating: Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.liquidweb.com/ Email: [email protected].

We will continue to share updates as these enhancements are completed.

Resolved: Our engineering teams have completed the planned security enhancements and hardening efforts related to the Magento "PolyShell" unrestricted file upload vulnerability across our managed environment.

With these measures now fully implemented, we consider this incident resolved.

As security is a shared responsibility, we recommend that customers review their Magento installations, ensure all updates and patches are applied, and take additional steps to further secure their applications.

If you have any questions or require assistance, please reach out via chat or support case.

Investigating: Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.

The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.

While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.

If you have any questions or need assistance, please reach out to us through chat or via case.

We will provide further updates if any additional actions are required.

Investigating: Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.

These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.

These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.

While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites

If you have any questions or concerns, please reach out to us through the following channels: Live Chat: https://my.liquidweb.com/ Email: [email protected].

We will continue to share updates as these enhancements are completed.

Resolved: The issue affecting ticket creation from email has been resolved. Email submissions are now being received and processed successfully, and ticket creation is functioning as expected.

If you experience any further issues or need assistance, please submit your request through the portal or contact us via chat.

We appreciate your patience and understanding. Thank you.

Monitoring: We are seeing continued improvement in ticket creation from email, with submissions now coming through and working as expected.

Our team will continue to monitor to ensure stability remains consistent.

If you need immediate assistance, please submit your request through the portal or contact us via chat.

We appreciate your patience and understanding. Thank you.

Investigating: We are continuing to follow the issue affecting ticket creation from emails.

Salesforce has confirmed that this issue is related to a disruption with a third-party email provider, identified as Google. The provider is currently experiencing delays in receiving and sending emails, which is impacting Salesforce’s Email-to-Case functionality.

Salesforce has indicated that their internal systems are operating normally and they are actively monitoring the situation with the third-party provider. We are continuing to track progress closely and will share updates as more information becomes available.

If you need immediate assistance, please submit your request through the portal or reach out via chat.

We appreciate your patience and understanding as this is being resolved.

Investigating: We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal continues to function as expected.

After initial signs of recovery, we have observed that the issue persists. This has been confirmed as related to an ongoing disruption with Salesforce’s Email-to-Case functionality, which may prevent some cases from being created successfully.

Our team is actively monitoring the situation and working with Salesforce for further updates.

If you experience any issues or need immediate assistance, please contact us via chat or submit a case through the portal.

We appreciate your patience and understanding. Thank you.

Monitoring: The issue affecting ticket creation for requests submitted via email has been resolved. Ticket creation through both email and the portal is now functioning as expected.

Our team will continue to closely monitor the system and will share any further updates if needed.

If you experience any issues or need immediate assistance, please contact us via chat or case.

We appreciate your patience and understanding. Thank you.

Investigating: We are currently experiencing intermittent issues with ticket creation for requests submitted via email. Ticket creation through the portal is functioning as expected.

Our team is actively investigating the issue. We will share additional updates as they become available.

If you need immediate assistance, please submit your request through the portal or contact us via chat.

We appreciate your patience and understanding as we work to restore normal service. Thank you.

Resolved: This issue has been fully resolved, and all services are operating normally.

We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.

Monitoring: Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability.

Customer websites and services remain fully operational. Support response times are returning to normal.

If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide further updates if necessary.

Investigating: We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.

This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.

If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide updates as progress is made.

Resolved: This issue has been fully resolved, and all services are operating normally.

We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.

Monitoring: Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability.

Customer websites and services remain fully operational. Support response times are returning to normal.

If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide further updates if necessary.

Investigating: We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.

This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.

If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide updates as progress is made.

Resolved: This issue has been fully resolved, and all services are operating normally.

We have continued to monitor the environment and have not observed any further issues. Customer websites and services remain fully operational, and support response times have returned to normal.

If you experience any issues or need assistance, please reach out via Live Chat or by submitting a support case.

We appreciate your patience throughout this incident.

Monitoring: Our internal network issue has been mitigated, and services have returned to normal operation. Our Network Engineering team will continue to monitor the environment to ensure stability.

Customer websites and services remain fully operational. Support response times are returning to normal.

If you continue to experience any issues or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide further updates if necessary.

Investigating: We are currently experiencing an issue with our internal network. Our Network Engineering team is actively working to resolve this as quickly as possible.

This issue does not impact customer websites or services, which remain fully operational. However, there may be delays in support response times during this period.

If you have any questions or need assistance, please reach out to us via Live Chat or by submitting a support case.

We appreciate your patience and will provide updates as progress is made.