Liquid Web - Services Status

Resolved: This incident has been resolved.

Investigating: We are aware of an increase in email delivery issues affecting messages sent from Microsoft 365/Outlook to Premium Business email-hosted mailboxes. Some emails may bounce or be delayed due to Microsoft IP addresses appearing on the SenderScore blocklist.

If you are experiencing this issue, you can resolve it by safelisting Microsoft's sending IP addresses at the mailbox level:

1. Go to cp.rackspace.com > Domains > Spam settings > Safelists
2. Select your domain
3. Add the following IP ranges: 52.102.%.% 40.107.%.% 52.101.%.% 52.103.%.%

We are actively working with our partners to determine if fleet-wide mitigations can be applied. We will provide updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

Resolved: This incident has been resolved.

Monitoring: The access to my.liquidweb.com and https://login.liquidweb.com customer portals are functioning as expected at this time. We are monitoring the situation closely.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

Investigating: We are currently investigating an issue affecting access to the My.liquidweb.com portal. This status post will be updated as more information becomes available.

If you have any questions, don't hesitate to get in touch with a member of our support team via live chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Resolved: This issue has been resolved. Webmail is now accessible, and we are no longer experiencing any further problems.

Again, thank you for your patience! If you have any questions, please get in touch with a member of our support team via live chat or case.

Monitoring: Our email vendor has implemented a fix for the Premium Business Email webmail access issue, and service access is being restored. We are currently monitoring the situation to ensure stability.

Email delivery continues to function normally. We will provide further updates if needed.

If you have any questions, please contact our support team via LiveChat or by submitting a case.

Investigating: We are currently experiencing issues with accessing the Premium Business Email webmail interface. We are actively working with our email provider to resolve this as quickly as possible.

Please note that email delivery is not currently affected. We will continue to post updates here as more information becomes available.

If you have any questions, please contact our support team via LiveChat or by submitting a case.