Liquid Web - Services Status

Resolved: This incident has been resolved.

Monitoring: The security patch for CVE-2026-87886 (SEC-10986) is applied across the affected Acronis Cyber Protect Backup plugins.

Our Engineering team continues to monitor the environment and validate the patched systems. We have not observed any new issues since our last update.

If you need assistance or have any concerns, please get in touch with our Support team.

Identified: The security patch for CVE-2026-87886 (SEC-10986) is being applied across the affected Acronis Cyber Protect Backup plugin.

Our engineers continue to monitor the environment and validate the patched systems. We have not observed any new issues since our last update run.

We will provide further updates as needed. Thank you for your patience and understanding.

Identified: We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk).

Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure.

Service Disruption: None. Backups and control panel operations remain fully functional.

We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

Resolved: This incident has been resolved.

Monitoring: The security patch for CVE-2026-87886 (SEC-10986) is applied across the affected Acronis Cyber Protect Backup plugins.

Our Engineering team continues to monitor the environment and validate the patched systems. We have not observed any new issues since our last update.

If you need assistance or have any concerns, please get in touch with our Support team.

Identified: The security patch for CVE-2026-87886 (SEC-10986) is being applied across the affected Acronis Cyber Protect Backup plugin.

Our engineers continue to monitor the environment and validate the patched systems. We have not observed any new issues since our last update run.

We will provide further updates as needed. Thank you for your patience and understanding.

Identified: We are aware of the recent security advisory (SEC-10986) regarding the Acronis Cyber Protect Backup plugin for hosting control panels (cPanel/Plesk).

Our Engineers are actively evaluating the impact across our fleet and verifying plugin versioning. We are conducting a thorough audit to confirm full patch coverage, identify any edge cases that require manual updates, and ensure that all managed systems remain secure.

Service Disruption: None. Backups and control panel operations remain fully functional.

We are actively auditing server inventory alongside our engineering teams. Further updates will be provided as soon as the fleet-wide verification is complete

Resolved: The affected servers are back online and operating normally. This incident has been resolved.

Monitoring: Our Data Center Operations team identified the issue and immediately replaced the PSU. The affected servers are now back online and operating normally.

We are continuing to monitor the environment closely to ensure stability.

If you are still experiencing any issues, please reach out to us via Support Chat or by opening a support case, and our team will be happy to assist you.

Investigating: We are currently experiencing a service disruption affecting some servers in our Lansing DC due to a rack outage. Our engineering team is actively working to resolve the issue as quickly as possible.

We appreciate your patience as our engineers work to restore full service. If you have any further questions or concerns, please contact us at [email protected] or via Live Chat.

Resolved: The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact.

Support case access and case management functionality have returned to normal.

We apologize for the disruption and any delays this may have caused.

Investigating: We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.

As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.

We will provide further updates as more information becomes available.

Resolved: The issue affecting the third-party platform used by our Support teams has been resolved. The provider has confirmed that service stability and performance have returned to expected levels, and our teams are no longer seeing ongoing impact.

Support case access and case management functionality have returned to normal.

We apologize for the disruption and any delays this may have caused.

Investigating: We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.

As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.

We will provide further updates as more information becomes available.