Liquid Web - Services Status

Monitoring: Internal ambient temperatures in our Phoenix, Arizona data center have continued to moderate and onsite Nexcess Engineers have begun to restore service to networking equipment and other services. Our Senior Engineering and Leadership teams are actively monitoring the situation and will continue to protect customer infrastructure and reduce the risk of hardware damage or data loss where necessary, however at this time customers should begin to see network service restoring to their environments.

Identified: Dear Valued Customer,

We are continuing to work closely with our provider as they address the elevated temperatures at the Phoenix facility. Progress is being made, and temperatures are continuing to come down as cooling systems are restored and additional mitigation efforts are put in place.

We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations. We will continue to provide updates as the situation progresses.

For the latest status and updates from the facility, please visit:

https://status.phoenixnap.com/incidents/dnjp5pfv2mmh

Sincerely, Nexcess Support Team

Identified: Dear Valued Customer,

Update: Our teams are continuing to work closely with our data center provider at the Phoenix location. Our data center teams and on-site vendors continue working to restore adequate cooling.

As part of our ongoing mitigation efforts, we are gracefully shutting down impacted systems where necessary to help protect customer data and reduce the risk of data corruption or hardware-related issues while temperatures remain elevated.

We apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.

We will continue to provide updates as the situation progresses.

Sincerely, Nexcess Support Team

Identified: Dear Valued Customer,

We are currently responding to a critical facilities issue affecting our Phoenix, Arizona data center.

A major chiller equipment failure at the facility has significantly reduced cooling capacity, resulting in elevated temperatures and an increased risk of service disruption and potential hardware impact.

The data center provider is actively working to restore normal cooling operations. Replacement work is underway, with current estimates indicating repairs may take 10–16 hours or longer.

Additional information regarding the facility incident is available on the data center provider's status page:

https://status.phoenixnap.com/incidents/dnjp5pfv2mmh

Our teams are closely monitoring conditions and working directly with the data center provider to minimize customer impact. To protect customer infrastructure and reduce the risk of hardware damage or data loss, we may need to perform controlled shutdowns of affected systems if facility temperatures reach unsafe levels. Where necessary, we will prioritize orderly shutdown procedures to protect the underlying infrastructure.

Customers with services hosted within the affected Phoenix facility should prepare for potential service interruptions while remediation efforts continue.

We understand the seriousness of this situation and the impact an extended disruption may have on your business. We will continue to provide updates as conditions change and additional information becomes available. We sincerely apologize for the disruption and appreciate your patience as we work to protect your infrastructure and restore normal operations.

Sincerely, Nexcess Support Team

Investigating: We are currently investigating network issues affecting servers in our Phoenix Data Center. During this time, you may experience connectivity disruptions or degraded performance.

Our engineers are actively working to identify the root cause and restore service stability as quickly as possible.

If you have any questions or require assistance, please contact us via chat or open a support case through portal.liquidweb.com

We appreciate your patience and understanding while we work to resolve this issue. Thank you.