Liquid Web - Services Status

Monitoring: We sincerely appreciate the continued cooperation from all clients in scheduling their firewall upgrades with our team.

We are making strong and consistent progress across this initiative. Our teams are diligently working to complete the remaining upgrades as effectively and efficiently as possible.

We will continue to proactively reach out to affected clients to schedule their 2-hour replacement window once their new hardware is prepped.

Thank you for your ongoing partnership as we complete this critical infrastructure upgrade.

Monitoring: We’d like to thank our clients who have scheduled their firewall replacements with our team. Coordination and replacements for end of life firewalls have started smoothly in this next phase, and we appreciate the timely responses that have helped keep this process on track.

We will continue to reach out to affected clients once a firewall is prepped and ready for replacement. As we continue with the remaining replacements, clients are encouraged to coordinate directly with our Support Team through their ticket once a new firewall is ready to go for their account. This will be an approximate 2 hour window of down time.

We appreciate your continued partnership and cooperation as we complete this important upgrade initiative. Further updates will be shared here as progress continues.

Monitoring: Our networking and data center teams continue to work on firewall replacements for clients who are on end of life hardware. Clients affected by this next step should check their customer portal for a notification ticket regarding the required firewall upgrade. Please coordinate in the ticket a window of time where our teams can perform the hardware replacement and upgrade. This will be an approximate 2 hour window of down time.

This upgrade is part of our ongoing efforts to ensure your infrastructure remains secure and fully supported.

We appreciate your continued cooperation and understanding as we complete this important maintenance initiative. Further updates will be provided here as work continues.

Monitoring: Our Network Team has completed the patching and upgrade phase for client firewalls. All systems have been updated as planned; however, a small number of firewalls that have reached end-of-life status will need to be replaced.

Clients affected by this next step should check their customer portal for a notification regarding the required firewall upgrade. This upgrade is part of our ongoing efforts to ensure your infrastructure remains secure and fully supported.

We appreciate your continued cooperation and understanding as we complete this important maintenance initiative. Further updates will be provided here as work continues.

Monitoring: As a quick update - our team has been working round the clock on the patching process, and we're seeing tremendous progress so far. Everything we patched so far has gone smoothly, with only minimal interruptions, to ensure all machines are patched and updated successfully.

If you have a hardware firewall, please take a moment to check your customer portal for any maintenance ticket notifications. We'll be reaching out to each client directly before starting their maintenance.

Should you notice any issues following your upgrade or have any questions, please don't hesitate to get in touch with our Support team - we'll be happy to help. Most updates are still expected to cause only brief interruptions of around 30 minutes or less, and high-availability firewall setups may see little to no downtime.

We truly appreciate your continued patience and understanding while we complete this important phase of the upgrades. We'll keep this space updated as we make further progress.

Monitoring: Our Network Team has made significant progress in the current phase of client patching and upgrade work. Operations are proceeding smoothly.

As we move into the weekend, additional patching and upgrade work will continue. Clients with hardware firewalls should check their customer portal for any maintenance ticket notifications.

If you experience any issues following your upgrade, please reach out to our Support Team for assistance. Most updates are still expected to result in brief interruptions of 30 minutes or less. High-availability firewall configurations may see less downtime or possibly none.

We appreciate your continued patience and understanding as we complete this phase of the upgrades. Further updates will be shared here as our work progresses.

Monitoring: Our Network Team has covered a great deal of ground as we continue progressing through the upgrade schedule. Updates and patching are being completed in cohorts to ensure a controlled and efficient roll out.

Clients with hardware firewalls should continue to check their customer portal for ticket notifications regarding scheduled maintenance.

We appreciate your continued patience and understanding as we work to complete these updates across all environments. Further updates will be posted here as progress continues.

Monitoring: This work is still in progress, and our engineers continue to update the remaining affected systems.

Clients with hardware firewalls will continue receiving direct maintenance notifications via support tickets. Most updates are still expected to result in brief interruptions of 30 minutes or less.

We appreciate your continued patience as we work through the remaining updates. Further updates will be posted here as progress continues.

Monitoring: Our Network Team has made strong progress on the ongoing network patching. This work will continue over the next few days as we complete updates across all systems.

Our engineers are working continuously to ensure the process is completed efficiently and with minimal impact. Clients with hardware firewalls will continue to receive direct maintenance notifications via support tickets. Most updates result in brief interruptions of 30 minutes or less.

We have high confidence that high-availability firewall configurations can be updated without downtime, however we may not be able to guarantee zero interruption.

We appreciate your patience and understanding as we complete this important upgrade. Further updates will be posted here as progress continues.

Monitoring: Our Network Team will be installing security patches over the next few days to fully resolve this issue. Any clients with hardware firewalls that were affected will receive a ticket regarding an emergency maintenance. Security patching will result in down times of 30 minutes or less. High-availability firewall configurations can be patched without any downtime. Please check your customer portal for that notification.

We understand that up-time is critical, and we appreciate your cooperation as we take this proactive measure to protect your systems from potential threats.

We will keep this status page updated with our team's progress.

Monitoring: Our Liquid Web Networking team identified the the networking issue with our DC2 & DC3 data centers. Networking is currently back online.

We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

Investigating: We are continuing to investigate this issue.

Investigating: Liquid Web Systems Engineers are currently investigating a networking issues in our DC2 & DC3 Data Center.

Liquid Web's Networking team have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby if you need any help or have questions or concerns. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket ([email protected]).

Resolved: Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency issues. This incident has been resolved.

Monitoring: Websites using Cloudflare services now appear to be largely recovered after Cloudflare implemented their fix, and we are no longer seeing any new site-down reports related to this incident. However, according to Cloudflare’s updates, they are still observing reports of intermittent errors and are working to clear the remaining issues. We will continue to monitor Cloudflare’s updates and will provide status updates if any new issues are reported.

Monitoring: A fix has been implemented by Cloudflare, and affected sites appear to be recovering. We believe the incident is now resolved. We will continue to monitor for any errors to ensure all services are fully back to normal and will follow Cloudflare’s ongoing updates.

Investigating: The Cloudflare team is continuing to work on restoring service for application services customers. We will closely monitor Cloudflare's progress and update the status as they work towards a resolution.

Investigating: As a status update - Cloudflare team have made changes that have allowed several Cloudflare services to recover. We're still seeing intermittent flapping for Cloudflare services.

We will keep a close eye on the progress made by Cloudflare and will keep this space updated as they continue to work towards resolution.

Investigating: Cloudflare’s Global Network has been experiencing an incident affecting services across multiple regions.

As a quick update, we’re now seeing signs of recovery. However, customers using Cloudflare may still notice higher-than-normal error rates while their team continues to work on fully resolving the issue.

We’re monitoring the situation closely and will keep this space updated.

Investigating: We are currently aware of a Cloudflare-related outage that may cause connectivity issues or downtime for customers' sites using Cloudflare services.

Cloudflare is actively working to resolve the issue. We will provide updates as more information becomes available.

Thank you for your patience and understanding.

Investigating: We are currently experiencing an issue affecting access to our official website (liquidweb.com) and websites routed through Cloudflare.

Our engineering team is actively investigating the cause and working to restore full availability as quickly as possible.

We will share additional updates as soon as more information becomes available.

Thank you for your patience and understanding. If you need assistance, please reach out via live chat or open a support case.

Resolved: The connectivity issue affecting a rack switch in our Lansing Data Center has been fully resolved, and everything is operational.

Monitoring: The connectivity issue affecting a rack switch in our Lansing Data Center has been fully resolved. Our team is closely monitoring the network to ensure ongoing stability and optimal performance.

Investigating: We recently identified an issue with a rack switch in one of our Lansing Data Centers. If your server is located in the affected area, you may have experienced a brief disruption in connectivity or a temporary increase in latency.

The Network Team is actively working on a resolution; we are aware of the impact and will keep you updated on progress.

Our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.