eSIM Go Status

Resolved: We’ve been working closely with our payment gateway provider who have rectified the issue.

We have completed test payments and now also see that other payments have also been successful in the last few minutes.

We thank you for your patience whilst we’ve been looking into this and will now close this incident.

If you do encounter any new payment issues please do contact Support as normal.

Identified: We are currently experiencing an outage with our primary payment gateway used for automatic and manual credit card top-ups via the portal. Partners who pay by wire transfer are not impacted. We hope to restore service shortly and we are proactively contacting partners whose balances are running low and may be affected.

To ensure your business continuity, please email your top-up amount ($) to [email protected] and we will send an invoice with wire transfer details, or a payment link to top up via credit card using our backup payment gateway

If you need further assistance, please email [email protected]

Resolved: After a period of monitoring, we are now confident that this issue has been resolved. We can see plenty of successful data sessions using the Beeline network in Russia and have completed multiple internal tests.

We apologise for the disruption caused by this and thank you once again for your patience.

Monitoring: Given the time in Russia we understand your customers may not be connected or be able to manually select the Beeline network at the moment. We’ll continue to monitor data in Russia on the Beeline network and continue to work with our upstream provider who do believe the root cause has been fixed.

We'd like to thank Partners who got in touch with examples and apologise again for the disruption caused.

We welcome any feedback regarding new connection attempts as you receive them.

Monitoring: Our upstream provider believe the root cause has been identified and now fixed.

Your customers should now be able to connect again automatically although a manual network selection to the Beeline network may be required in some cases.

Investigating: After reports of data stopping in Russia we’ve escalated this with the highest priority to the relevant upstream provider.

We apologise for the disruption caused.