eSIM Go Status

Monitoring: Following the successful first phase of our move to the new connectivity provider, phase 2 will start on May 13 2025. Below is the next group of destinations that will be rerouted.

Phase 2 - May 13 2025

Aaland Islands Australia Austria Bahrain Belgium Bulgaria Canada Canary Islands Croatia Czech Republic Denmark Estonia Finland France Germany Gibraltar Guernsey Hungary Iceland Ireland Israel Italy Jersey Latvia Lithuania Luxembourg New Zealand Norway Oman Poland Romania Slovakia Slovenia South Africa Spain Sweden Switzerland UAE United States of America Vatican City

Please refer to your rate sheet for the most up to date network information.

Phase 3 will commence following successful completion of phase 2.

Monitoring: Phase 1 destinations have now been routed to the new connectivity provider and our data shows connectivity is working well.

We identified an issue with SMS encoding which we rolled out a hot fix for at 14:16 UTC. However this had some unforeseen side effects and was rolled back at 14:59 UTC.

All failed orders during this period were fixed by 16:40 UTC and we will continue to monitor and resolve the issues with SMS encoding with the new upstream provider with a further update planned for tomorrow.

Thank you to those partners that have shared their feedback so far. Please continue to share feedback with your Customer Success Manager or raise any issues with Support as normal.

Monitoring: Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.

We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.

Phase 1 - May 6 2025

Saudi Arabia Netherlands Portugal Greece Thailand Colombia Morocco Egypt Hajj Bundle (Saudi Arabia and United Arab Emirates)

Please refer to your rate sheet for the most up to date network information.

Phase 2 will commence following successful completion of phase 1.