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eSIMs with the status 'Unavailable' and our next steps
Started 14 Apr 2025 13:41:03 (7 days ago), still ongoing
Minor Incident
Monitoring
eSIM Installations

Following our previous post about eSIMs with an ‘Unavailable’ status we wanted to share a further update.

Below is some guidance on what to do if you or your customers encounter one of the affected eSIMs:

-If you see Unavailable and Not Installed eSIMs in your account, we recommend not allowing top ups and issuing new eSIMs instead.

-If your customer sees an 'eSIM Cannot be Added' message during activation, we recommend issuing a new eSIM.

-Unavailable eSIMs that are already installed on a device should not be impacted and can be used as normal, however we recommend not allowing top ups on these specific eSIMs to prevent any future issues.

eSIMs purchased after April 10 2025 are NOT affected. We’re actively investigating the scale of this issue and will provide further updates daily here on our Status page.

If you do encounter this issue, please raise a support ticket with the affected ICCIDs.

Many thanks for your understanding.

Kinds regards,

eSIM Go

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    eSIMs with the status 'Unavailable' and our next steps
    Started 14 Apr 2025 13:41:03 (7 days ago), still ongoing
    Minor Incident
    Monitoring
    eSIM Installations

    Following our previous post about eSIMs with an ‘Unavailable’ status we wanted to share a further update.

    Below is some guidance on what to do if you or your customers encounter one of the affected eSIMs:

    -If you see Unavailable and Not Installed eSIMs in your account, we recommend not allowing top ups and issuing new eSIMs instead.

    -If your customer sees an 'eSIM Cannot be Added' message during activation, we recommend issuing a new eSIM.

    -Unavailable eSIMs that are already installed on a device should not be impacted and can be used as normal, however we recommend not allowing top ups on these specific eSIMs to prevent any future issues.

    eSIMs purchased after April 10 2025 are NOT affected. We’re actively investigating the scale of this issue and will provide further updates daily here on our Status page.

    If you do encounter this issue, please raise a support ticket with the affected ICCIDs.

    Many thanks for your understanding.

    Kinds regards,

    eSIM Go

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