eSIM Go Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are currently experiencing a delay in processing orders as one of our upstream providers recovers from a service interruption. New and pending orders are currently backed up. We are actively monitoring the provider's recovery and will provide an update as soon as possible. Thank you for your patience.

Resolved: After a period of monitoring, we believe that the issue is fully resolved.

We apologise for any disruption caused.

Monitoring: We are aware of an issue that was causing some orders to fail. A fix has been applied for the issue looks to have been successful. We will continue monitoring for a period of time.

We apologise for any inconvenience caused.

Resolved: This incident has been resolved.

Monitoring: We had a temporary performance issue on our Orders service between 14:32 UTC and 14:46 UTC which caused 503 Service Unavailable errors to be returned. Service has recovered and orders should be processing correctly again. We are monitoring the solution.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are currently experiencing a delay in processing orders as one of our upstream providers recovers from a service interruption. New and pending orders are currently backed up. We are actively monitoring the provider's recovery and will provide an update as soon as possible. Thank you for your patience.

Resolved: After a period of monitoring, we believe that the issue is fully resolved.

We apologise for any disruption caused.

Monitoring: We are aware of an issue that was causing some orders to fail. A fix has been applied for the issue looks to have been successful. We will continue monitoring for a period of time.

We apologise for any inconvenience caused.

Monitoring: We’re still seeing lower than normal usage on Russian eSIMs following the mandated 24-hour block. We are working closely with our providers to monitor the situation and gain clarity, however, as this restriction has been implemented by the Russian government, we face limitations in the information available regarding the new regulations.

We will share any verified information or changes as we receive them. For specific concerns, please reach out to the eSIM Go Support team or your Customer Success Manager.

Identified: We’re starting to see some usage as some Russian eSIMs come back online after the initial 24 hour block on roaming SIMs, implemented by the Russian Government. However, this does not appear to be fully operational in all cases still.

We are working with upstream providers to investigate the issues being experienced with local MNOs and new regulations.

We will continue to monitor the situation and provide further updates as they become available. If you have any questions or need any help relating to this issue, please reach out to the eSIM Go Support or Customer Success teams in the usual ways.

Identified: Our provider for Russia has notified us that, due to local regulatory requirements, starting October 6 2025:

“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”

However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.

In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.

Identified: Our supplier has confirmed that all Russia eSIMs are impacted by the block on inbound roaming in Russia that started on October 5 2025.

We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.

Identified: We have been made aware of widespread disruption impacting all Russian networks. At present, reports suggest that all roaming networks in Russia are offline. We are working with our connectivity providers to gather more information and will share this with you as it becomes available.