eSIM Go Status
Real-time updates of eSIM Go issues and outages
eSIM Go status is Operational
eSIM Go Travel Management Portal
eSIM Go Travel API
eSIM Go UK Domestic Management Portal
eSIM Go UK Domestic API
eSIM Go eSIM Connectivity
Lior Grossman
Maker of StatusSight
I built StatusSight. Here's what I'm building next with AI.
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Active Incidents
No active incidents
Recently Resolved Incidents
The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5 NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
- Update PHP to a fixed version.
- Rotate your eSIM Go API keys and account passwords.
- Contact your account manager or our support team straight away.
Status: On it
Since at least 22:00 UTC, end users on Orange networks have been having trouble connecting to 4G. This affects all profiles. If your customers are travelling in a market where we use Orange, some of them are probably affected right now.
What we know: This affects all profiles in every market where Orange is one of our network partners. We don’t know the cause yet. Our network partners have raised it with Orange, and we’re working on it with them.
What to do: Where another network is available, ask end users to manually switch to it. In the eSIM’s network settings, they turn off automatic network selection and pick any network other than Orange. It takes a minute on the device, but your customers will need to be told how to do it. If you're not sure, we have articles for how to do this on various devices in our help centre: help.esim-go.com
Where no other network is available, there’s no workaround while this is open. Once this is fixed, end users can turn automatic selection back on. We’ll tell you when.
What comes next: We don’t have a fix time yet. We’ll update at 10:30 UTC whether or not we have one.
Status: On it
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact [email protected] to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
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eSIM Go Components
eSIM Go Travel Management Portal
Status: On it
Some partners are experiencing card payment failures when topping up their balance via the portal. Visa and Mastercard transactions are primarily affected. We're working with our payment provider on the cause.
Not all payments are failing, but we're seeing an elevated rate of refusals. If a top-up attempt fails, please try an alternative payment method, if you're unable to top up and need to stay operational, contact [email protected] to arrange a bank transfer invoice. We also recommend enabling low-balance alerts in the portal if you haven't already.
The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5 NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
- Update PHP to a fixed version.
- Rotate your eSIM Go API keys and account passwords.
- Contact your account manager or our support team straight away.
eSIM Go Travel API
The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5 NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
- Update PHP to a fixed version.
- Rotate your eSIM Go API keys and account passwords.
- Contact your account manager or our support team straight away.
eSIM Go UK Domestic Management Portal
The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5 NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
- Update PHP to a fixed version.
- Rotate your eSIM Go API keys and account passwords.
- Contact your account manager or our support team straight away.
eSIM Go Support Channel
eSIM Go UK Domestic API
The PHP project has disclosed critical security vulnerabilities in PHP that need immediate attention.
The eSIM Go platform is not affected. You don’t need to change anything in your eSIM Go account, API integration or configuration.
If any of the systems you use to connect to eSIM Go run on PHP, such as your storefront, backend or middleware, we strongly recommend updating to a patched version as soon as possible. Full details and fixed versions are available here:
PHP security advisory: https://www.php.net/archive/2026.php#2026-10-21-5 NCSC guidance: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php
If you see any activity in your eSIM Go account that you didn’t generate, such as unexpected orders, it may mean your systems have been compromised. If this happens:
- Update PHP to a fixed version.
- Rotate your eSIM Go API keys and account passwords.
- Contact your account manager or our support team straight away.
eSIM Go Chat
eSIM Go Website
eSIM Go eSIM Connectivity
Status: On it
Since at least 22:00 UTC, end users on Orange networks have been having trouble connecting to 4G. This affects all profiles. If your customers are travelling in a market where we use Orange, some of them are probably affected right now.
What we know: This affects all profiles in every market where Orange is one of our network partners. We don’t know the cause yet. Our network partners have raised it with Orange, and we’re working on it with them.
What to do: Where another network is available, ask end users to manually switch to it. In the eSIM’s network settings, they turn off automatic network selection and pick any network other than Orange. It takes a minute on the device, but your customers will need to be told how to do it. If you're not sure, we have articles for how to do this on various devices in our help centre: help.esim-go.com
Where no other network is available, there’s no workaround while this is open. Once this is fixed, end users can turn automatic selection back on. We’ll tell you when.
What comes next: We don’t have a fix time yet. We’ll update at 10:30 UTC whether or not we have one.