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Real-time updates of eSIM Go issues and outages
eSIM Go status is Partially Degraded Service
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Active Incidents
We are receiving reports of intermittent service and speed issues on eSIMs with ICCID prefix 89444.
We are working closely with our new connectivity provider to investigate this and implement a contingency plan to minimise impact over the weekend. We will provide a further update later today.
Thank you for all of the examples already shared, these have been used with our new connectivity provider to escalate the investigation.
From June 14 to 15, 5G coverage in the Kingdom of Saudi Arabia will temporarily be reduced to address intermittent connectivity issues. 4G/LTE will remain full service. End users will continue to enjoy full service.
Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia Netherlands Portugal Greece Thailand Colombia Morocco Egypt Hajj Bundle (Saudi Arabia and United Arab Emirates)
Please refer to your rate sheet for the most up to date network information.
Phase 2 will commence following successful completion of phase 1.
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eSIM Go eSIM Connectivity
Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.
We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.
Phase 1 - May 6 2025
Saudi Arabia Netherlands Portugal Greece Thailand Colombia Morocco Egypt Hajj Bundle (Saudi Arabia and United Arab Emirates)
Please refer to your rate sheet for the most up to date network information.
Phase 2 will commence following successful completion of phase 1.
From June 14 to 15, 5G coverage in the Kingdom of Saudi Arabia will temporarily be reduced to address intermittent connectivity issues. 4G/LTE will remain full service. End users will continue to enjoy full service.
We are receiving reports of intermittent service and speed issues on eSIMs with ICCID prefix 89444.
We are working closely with our new connectivity provider to investigate this and implement a contingency plan to minimise impact over the weekend. We will provide a further update later today.
Thank you for all of the examples already shared, these have been used with our new connectivity provider to escalate the investigation.