eSIM Go Status

Identified: Please be informed that, according to the Uganda Communications Commission, data services in Uganda have been temporarily suspended due to election-related procedures. Unfortunately, our provider has no influence over this situation.

We will keep you updated as soon as new information becomes available.

Monitoring: We’re still seeing lower than normal usage on Russian eSIMs following the mandated 24-hour block. We are working closely with our providers to monitor the situation and gain clarity, however, as this restriction has been implemented by the Russian government, we face limitations in the information available regarding the new regulations.

We will share any verified information or changes as we receive them. For specific concerns, please reach out to the eSIM Go Support team or your Customer Success Manager.

Identified: We’re starting to see some usage as some Russian eSIMs come back online after the initial 24 hour block on roaming SIMs, implemented by the Russian Government. However, this does not appear to be fully operational in all cases still.

We are working with upstream providers to investigate the issues being experienced with local MNOs and new regulations.

We will continue to monitor the situation and provide further updates as they become available. If you have any questions or need any help relating to this issue, please reach out to the eSIM Go Support or Customer Success teams in the usual ways.

Identified: Our provider for Russia has notified us that, due to local regulatory requirements, starting October 6 2025:

“A 24-hour block is applied to data service when an eSIM first connects to a Russian MNO. After those initial 24 hours, all services resume and will remain active as long as the device continues to be used. If the device becomes idle, the block is reapplied and a new 24-hour timer starts from the next activation. In practice, this means only the very first 24 hours are affected and no further interruptions occur as long as the connection remains active.”

However, results of internal testing show eSIMs are not reactivating following the 24 hour block so we are investigating further alongside our provider to get clarity from networks and regulators.

In the meantime, please reach out to the eSIM Go Support or Customer Success teams via the usual channels if you have any questions.

Identified: Our supplier has confirmed that all Russia eSIMs are impacted by the block on inbound roaming in Russia that started on October 5 2025.

We are working with our provider to gather further information on how long this is expected to last and longer term impacts and will share this as this becomes available.

Identified: We have been made aware of widespread disruption impacting all Russian networks. At present, reports suggest that all roaming networks in Russia are offline. We are working with our connectivity providers to gather more information and will share this with you as it becomes available.

Resolved: We are now observing no further errors on Profiles 2 & 3. This is following a fix that was deployed by our upstream provider. After a period of monitoring, we believe this issue is now resolved. If you encounter any further issues, please do not hesitate to get in contact with support. Thank you for your patience and understanding whilst we worked with our upstream provider to resolve this issue.

Investigating: We are currently experiencing an issue with all API requests associated with Profiles 2 & 3. This has been raised as a priority to our upstream provider and we will give our partners any updates as soon as possible. This should not effect any active profile 2/3 eSIMs that are already installed on devices, or the installation of any already created eSIMs.

We thank you for our patience whilst we work to resolve this issue.