eSIM Go status is Partially Degraded Service

Sat 14
Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
now

eSIM Go eSIM Connectivity

Sat 14
Sun 15
Mon 16
Tue 17
Wed 18
Thu 19
Fri 20
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of eSIM Go outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

Service and speed issues across multiple destinations
Started 20 Jun 2025 10:59:01 (1 day ago), still ongoing
Minor Incident
Investigating
eSIM Connectivity

We are receiving reports of intermittent service and speed issues on eSIMs with ICCID prefix 89444.

We are working closely with our new connectivity provider to investigate this and implement a contingency plan to minimise impact over the weekend. We will provide a further update later today.

Thank you for all of the examples already shared, these have been used with our new connectivity provider to escalate the investigation.

Temporary Reduction in 5G Coverage in the Kingdom of Saudi Arabia
Started 13 Jun 2025 16:06:55 (8 days ago), still ongoing
Minor Incident
Monitoring
eSIM Connectivity

From June 14 to 15, 5G coverage in the Kingdom of Saudi Arabia will temporarily be reduced to address intermittent connectivity issues. 4G/LTE will remain full service. End users will continue to enjoy full service.

Onboarding of new connectivity provider
Started 2 May 2025 14:34:25 (2 months ago), still ongoing
Minor Incident
Monitoring
eSIM Connectivity

Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.

We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.

Phase 1 - May 6 2025

Saudi Arabia Netherlands Portugal Greece Thailand Colombia Morocco Egypt Hajj Bundle (Saudi Arabia and United Arab Emirates)

Please refer to your rate sheet for the most up to date network information.

Phase 2 will commence following successful completion of phase 1.

Recently Resolved Incidents

No recent incidents

eSIM Go Outage Survival Guide

A step-by-step guide to help you survive a eSIM Go outage
NaN%

    eSIM Go Components

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go Management Portal

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go eSIMGo API

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go eSIMGo Website

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go Support Channel

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go eSIM Connectivity

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now
    Onboarding of new connectivity provider
    Started 2 May 2025 14:34:25 (2 months ago), still ongoing
    Minor Incident
    Monitoring
    eSIM Connectivity

    Further to the email sent today about the introduction of our new connectivity provider, please see details below of which destinations will be rolled out and when.

    We will be sharing regular updates here over the course of the next two months as we move more of our coverage over so please ensure you are subscribed to updates.

    Phase 1 - May 6 2025

    Saudi Arabia Netherlands Portugal Greece Thailand Colombia Morocco Egypt Hajj Bundle (Saudi Arabia and United Arab Emirates)

    Please refer to your rate sheet for the most up to date network information.

    Phase 2 will commence following successful completion of phase 1.

    Temporary Reduction in 5G Coverage in the Kingdom of Saudi Arabia
    Started 13 Jun 2025 16:06:55 (8 days ago), still ongoing
    Minor Incident
    Monitoring
    eSIM Connectivity

    From June 14 to 15, 5G coverage in the Kingdom of Saudi Arabia will temporarily be reduced to address intermittent connectivity issues. 4G/LTE will remain full service. End users will continue to enjoy full service.

    Service and speed issues across multiple destinations
    Started 20 Jun 2025 10:59:01 (1 day ago), still ongoing
    Minor Incident
    Investigating
    eSIM Connectivity

    We are receiving reports of intermittent service and speed issues on eSIMs with ICCID prefix 89444.

    We are working closely with our new connectivity provider to investigate this and implement a contingency plan to minimise impact over the weekend. We will provide a further update later today.

    Thank you for all of the examples already shared, these have been used with our new connectivity provider to escalate the investigation.

    eSIM Go eSIM Installations

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now

    eSIM Go Chat

    Sat 14
    Sun 15
    Mon 16
    Tue 17
    Wed 18
    Thu 19
    Fri 20
    now