Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
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Active Incidents
No active incidents
Recently Resolved Incidents
US Region - Artemis - Observing issues with analytics and dashboard loading
Started 23 Oct 2026 16:00:30 (5 days ago), resolved 23 Oct 2026 17:35:16 (5 days ago)
Major Incident
Resolved
Insights
Dear Users,
We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region. There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted.
We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.
Investigating: Dutch-language bot requests failing in DE Region
Started 22 Oct 2026 08:17:10 (7 days ago), resolved 22 Oct 2026 10:11:04 (7 days ago)
Major Incident
Resolved
Bot Uptime
Following the DE region release of XO/UXO Platform Version 10.30.1/11.29.1, the Dutch Language Bots are returning errors. We identified the issue and working on resolving it.
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Kore.ai Components
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Investigating: Dutch-language bot requests failing in DE Region
Started 22 Oct 2026 08:17:10 (7 days ago), resolved 22 Oct 2026 10:11:04 (7 days ago)
Major Incident
Resolved
Bot Uptime
Following the DE region release of XO/UXO Platform Version 10.30.1/11.29.1, the Dutch Language Bots are returning errors. We identified the issue and working on resolving it.
APIs
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Nuance
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US Region - Artemis - Observing issues with analytics and dashboard loading
Started 23 Oct 2026 16:00:30 (5 days ago), resolved 23 Oct 2026 17:35:16 (5 days ago)
Major Incident
Resolved
Insights
Dear Users,
We are observing issues with the loading of the analytics and dashboards of Artemis product in the US region. There is no known impact to any run-time. So the end-users of the deployed solutions are not impacted.
We are working on remediating the issue on high priority. We appreciate your patience and understanding while we remediate this issue.
Evals
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Tool
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Admin
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Search AI
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Kore.ai AI for Process (AI4P) - USA
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Workflows Runtime
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AI for Process Builder
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Trigger Health
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AI for Work - USA
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AI for Retail
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Kore.ai Bot Channels - In all Regions
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Kore.ai Third-party services we use
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Google ASR/TTS
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now
Amivoice ASR
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now
AWS Polly TTS
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now
Microsoft Bot Framework
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now
Zendesk
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now
OpenAI
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now
Kore.ai Support Portal
Thu 22
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now
Deepgram
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now
Kore.ai Community Portal
Thu 22
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now
Genesys
Thu 22
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now
Kore.ai Region - US Central
Thu 22
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now
Bot Builder
Thu 22
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now
Bot uptime
Thu 22
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now
Bot Administration Application
Thu 22
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now
Kore IVR
Thu 22
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now
Kore.ai Alternatives
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