Kore.ai Status
Real-time updates of Kore.ai issues and outages
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Active Incidents
No active incidents
Recently Resolved Incidents
Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
Started 12 Jul 2025 16:20:04 (4 days ago), resolved 12 Jul 2025 19:24:14 (4 days ago)
Minor Incident
Resolved
Microsoft Azure ASR/TTS
Dear Users,
We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.
Our team is actively working with the relevant stakeholders to resolve this at the earliest.
Thank you for your understanding.
Production Downtime at UAE instance
Started 11 Jul 2025 08:18:06 (5 days ago), resolved 11 Jul 2025 08:41:50 (5 days ago)
Major Incident
Resolved
Bot Builder
We are currently investigating the issue.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - Middle East (UAE)
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APIs
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Bot Builder
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Production Downtime at UAE instance
Started 11 Jul 2025 08:18:06 (5 days ago), resolved 11 Jul 2025 08:41:50 (5 days ago)
Major Incident
Resolved
Bot Builder
We are currently investigating the issue.
Bot Administrator Application
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Nuance
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Kore Agent Desktop
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Kore.ai Third-party services we use
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
Started 12 Jul 2025 16:20:04 (4 days ago), resolved 12 Jul 2025 19:24:14 (4 days ago)
Minor Incident
Resolved
Microsoft Azure ASR/TTS
Dear Users,
We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.
Our team is actively working with the relevant stakeholders to resolve this at the earliest.
Thank you for your understanding.
Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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OpenAI
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