Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Under Maintenance
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Active Incidents
No active incidents
Recently Resolved Incidents
UAE Region - XO10 service disruption observed
Started 16 Sep 2026 23:14:42 (1 day ago), resolved 16 Sep 2026 23:29:37 (1 day ago)
Critical Incident
Resolved
Bot Uptime
Dear users, This is to notify you that we are observing a service disruption in UAE region for XO10. We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
Investigating Partial Outage on UAE Instance
Started 16 Sep 2026 05:58:35 (2 days ago), resolved 16 Sep 2026 07:26:32 (2 days ago)
Critical Incident
Resolved
Bot Uptime
APIs
Bot Builder
Dear User,
We are currently investigating a partial outage affecting our UAE instance.
Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible.
We will provide further updates as more information becomes available.
Partial Outage – EU Instance
Started 15 Sep 2026 11:10:19 (3 days ago), resolved 15 Sep 2026 11:28:36 (3 days ago)
Major Incident
Resolved
APIs
Partial Outage – EU Instance
We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.
Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Partial Outage – EU Instance
Started 15 Sep 2026 11:10:19 (3 days ago), resolved 15 Sep 2026 11:28:36 (3 days ago)
Major Incident
Resolved
APIs
Partial Outage – EU Instance
We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.
Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.
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Investigating Partial Outage on UAE Instance
Started 16 Sep 2026 05:58:35 (2 days ago), resolved 16 Sep 2026 07:26:32 (2 days ago)
Critical Incident
Resolved
Bot Uptime
APIs
Bot Builder
Dear User,
We are currently investigating a partial outage affecting our UAE instance.
Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible.
We will provide further updates as more information becomes available.
UAE Region - XO10 service disruption observed
Started 16 Sep 2026 23:14:42 (1 day ago), resolved 16 Sep 2026 23:29:37 (1 day ago)
Critical Incident
Resolved
Bot Uptime
Dear users, This is to notify you that we are observing a service disruption in UAE region for XO10. We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.
APIs
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Investigating Partial Outage on UAE Instance
Started 16 Sep 2026 05:58:35 (2 days ago), resolved 16 Sep 2026 07:26:32 (2 days ago)
Critical Incident
Resolved
Bot Uptime
APIs
Bot Builder
Dear User,
We are currently investigating a partial outage affecting our UAE instance.
Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible.
We will provide further updates as more information becomes available.
Bot Builder
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Investigating Partial Outage on UAE Instance
Started 16 Sep 2026 05:58:35 (2 days ago), resolved 16 Sep 2026 07:26:32 (2 days ago)
Critical Incident
Resolved
Bot Uptime
APIs
Bot Builder
Dear User,
We are currently investigating a partial outage affecting our UAE instance.
Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible.
We will provide further updates as more information becomes available.
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now
Facebook Workplace
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now
Fri 11
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now
SMS (Twilio)
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Slack
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now
Kore.ai Third-party services we use
Fri 11
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now
AWS ec2-us-east-1
Fri 11
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now
AWS ec2-ap-northeast-1
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now
AWS ec2-eu-west-2
Fri 11
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now
AWS s3-us-standard
Fri 11
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now
Twilio Outgoing SMS
Fri 11
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Google Apps Maps
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now
Google Apps Realtime API
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now
Microsoft Azure ASR/TTS
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Google ASR/TTS
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now
Amivoice ASR
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now
AWS Polly TTS
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now
Microsoft Bot Framework
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now
Zendesk
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now
OpenAI
Fri 11
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now
Kore.ai Support Portal
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now
Deepgram
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now
Kore.ai Community Portal
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now
Genesys
Fri 11
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now
Kore.ai Region - US Central
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now
Bot Builder
Fri 11
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now
Bot uptime
Fri 11
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now
Bot Administration Application
Fri 11
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now
Kore IVR
Fri 11
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now
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