Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Zendesk
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Kore.ai outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.
Active Incidents
No active incidents
Recently Resolved Incidents
The support portal https://support.kore.ai is experiencing issues
Started 30 May 2025 00:04:00 (2 days ago), resolved 30 May 2025 00:26:31 (2 days ago)
Minor Incident
Resolved
Zendesk
Dear users,
Our support portal is experiencing issues. Users are unable to log in across all regions. We are working with our vendor to remediate it as soon as possible.
Temporarily, we have re-enabled email ticketing. Please send an email to [email protected] to create a ticket with us. You will receive an automated acknowledgement when a ticket is created successfully. We deeply apologize for any inconvenience caused.
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 11:31:17 (3 days ago), resolved 29 May 2025 12:33:57 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently investigating the issue.
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 08:18:06 (3 days ago), resolved 29 May 2025 09:15:52 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently Investigating the issue
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 07:19:31 (3 days ago), resolved 29 May 2025 07:53:40 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently investigating the issue. Bots developed on XO 10 are not impacted. The issue appears to be specific to apps developed on the XO 11 DE instance.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
NaN%
Kore.ai Components
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - USA
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region-Japan
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - Europe (London)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - Europe (Frankfurt)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 07:19:31 (3 days ago), resolved 29 May 2025 07:53:40 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently investigating the issue. Bots developed on XO 10 are not impacted. The issue appears to be specific to apps developed on the XO 11 DE instance.
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 08:18:06 (3 days ago), resolved 29 May 2025 09:15:52 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently Investigating the issue
Investigating issues with XO 11 Platform on the DE Instance.
Started 29 May 2025 11:31:17 (3 days ago), resolved 29 May 2025 12:33:57 (3 days ago)
Critical Incident
Resolved
Bot Uptime
We are currently investigating the issue.
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - APAC (Syndey)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - India
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administration Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Region - Middle East (UAE)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Uptime
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
APIs
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Builder
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Bot Administrator Application
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SmartAssist - USA
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Nuance
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore IVR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore Agent Desktop
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SmartAssist - Japan
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Nuance
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore IVR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore Agent Desktop
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SmartAssist - Europe (Frankfurt)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Nuance
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore IVR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore Agent Desktop
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SmartAssist - APAC (Syndey)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Nuance
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore IVR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore Agent Desktop
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SmartAssist - India
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Nuance
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore IVR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore Agent Desktop
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SearchAssist - USA
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Web Crawler
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Application Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Search Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SearchAssist - Japan
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Web Crawler
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Application Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Search Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SearchAssist - Europe (Frankfurt)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Web Crawler
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Application Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Search Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai SearchAssist - Middle East (UAE)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Web Crawler
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Application Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Search Service
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Bot Channels - In all Regions
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Facebook Workplace
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
SMS (Twilio)
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Microsoft for Teams
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Skype for Business
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
RTM Channel for WebSDK/Mobile SDK
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Slack
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Kore.ai Third-party services we use
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
AWS ec2-us-east-1
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
AWS ec2-ap-northeast-1
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
AWS ec2-eu-west-2
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
AWS s3-us-standard
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Twilio Outgoing SMS
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Google Apps Maps
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Google Apps Realtime API
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Microsoft Azure ASR/TTS
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Google ASR/TTS
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Amivoice ASR
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
AWS Polly TTS
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Microsoft Bot Framework
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
Zendesk
Sun 25
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
now
The support portal https://support.kore.ai is experiencing issues
Started 30 May 2025 00:04:00 (2 days ago), resolved 30 May 2025 00:26:31 (2 days ago)
Minor Incident
Resolved
Zendesk
Dear users,
Our support portal is experiencing issues. Users are unable to log in across all regions. We are working with our vendor to remediate it as soon as possible.
Temporarily, we have re-enabled email ticketing. Please send an email to [email protected] to create a ticket with us. You will receive an automated acknowledgement when a ticket is created successfully. We deeply apologize for any inconvenience caused.
