Kore.ai Status: check for Kore.ai outages and issues

Kore.ai status is Operational

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Bot Uptime

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Bot Builder

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See all 158 Kore.ai components

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Active Incidents

No active incidents

Recently Resolved Incidents

Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region

Started 5 Jun 2026 17:38:56 (3 days ago), resolved 5 Jun 2026 19:07:24 (3 days ago)

Major Incident

Resolved

Search Service

Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform.

We will keep you updated once the cause is identified.

See all updates

Investigating issues with Agent Platform on the JP Instance.

Started 5 Jun 2026 01:53:09 (4 days ago), resolved 5 Jun 2026 14:03:56 (3 days ago)

Critical Incident

Resolved

Agentic Apps

Dear Users,

We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available.

Thank you for your patience.

Resolved: This incident has been resolved.

5 Jun 2026 14:03:56 (3 days ago)

Monitoring: The fix has been deployed, and the team is actively monitoring the platform to ensure service stability.

5 Jun 2026 10:32:02 (4 days ago)

Identified: Mitigation efforts are currently in progress with the service provider. We will share further updates as soon as additional information becomes available.

5 Jun 2026 09:42:37 (4 days ago)

Identified: The implementation of the proposed fix is currently underway. The service provider is actively working on mitigation efforts to address the issue.

We will continue to share updates as progress is made and additional information becomes available.

5 Jun 2026 07:57:40 (4 days ago)

Identified: The implementation of the proposed fix is currently in progress. We will provide further updates as work advances and additional details become available.

5 Jun 2026 06:20:09 (4 days ago)

Identified: The issue has been identified and the teams are working on implementing a fix.

5 Jun 2026 04:35:41 (4 days ago)

Investigating: Our teams are continuing to investigate the issue and work toward a resolution. We will share further updates as more information becomes available and progress is made.

5 Jun 2026 04:01:06 (4 days ago)

Investigating: Our teams are actively analyzing the issue and implementing corrective measures. We will continue to provide updates as the investigation progresses and additional details become available.

5 Jun 2026 03:19:49 (4 days ago)

Investigating: Our teams continue to investigate the issue and work toward a resolution. We are assessing the underlying cause and will share additional updates as soon as more information becomes available.

5 Jun 2026 02:36:39 (4 days ago)

Investigating: Investigation is ongoing. Our teams are actively working to identify the root cause and restore full service functionality. We will provide further updates as progress is made.

5 Jun 2026 02:13:31 (4 days ago)

Investigating: Dear Users,

Thank you for your patience.

5 Jun 2026 01:53:09 (4 days ago)

See all updates

Investigating issues with XO 10 Platform on the UAE Instance.

Started 4 Jun 2026 01:30:28 (5 days ago), resolved 4 Jun 2026 02:07:40 (5 days ago)

Major Incident

Resolved

Bot Uptime

Bot Builder

Dear USers,

We are currently experiencing issues with bot responses across both XO 10 UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.

See all updates

Kore.ai Outage Survival Guide

A step-by-step guide to help you survive a Kore.ai outage

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Kore.ai Components

Kore.ai

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Kore.ai Region - USA

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region-Japan

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Bot uptime

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APIs

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Bot uptime

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APIs

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Bot Administration Application

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Kore.ai Region - Europe (Frankfurt)

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APIs

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Kore.ai Region - APAC (Syndey)

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APIs

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Kore.ai Region - India

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APIs

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Bot Administration Application

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Kore.ai Region - Middle East (UAE)

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Bot Uptime

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Investigating issues with XO 10 Platform on the UAE Instance.

Started 4 Jun 2026 01:30:28 (5 days ago), resolved 4 Jun 2026 02:07:40 (5 days ago)

Major Incident

Resolved

Bot Uptime

Bot Builder

Dear USers,

We are currently experiencing issues with bot responses across both XO 10 UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.

See all updates

APIs

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Bot Builder

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Investigating issues with XO 10 Platform on the UAE Instance.

Started 4 Jun 2026 01:30:28 (5 days ago), resolved 4 Jun 2026 02:07:40 (5 days ago)

Major Incident

Resolved

Bot Uptime

Bot Builder

Dear USers,

We are currently experiencing issues with bot responses across both XO 10 UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible.

We will provide further updates as more information becomes available.

See all updates

Bot Administrator Application

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Kore.ai SmartAssist - Europe (Frankfurt)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore Agent Desktop

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SmartAssist - Europe ( London)

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Kore.ai SmartAssist - APAC (Syndey)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - India

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SearchAssist - USA

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Web Crawler

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Application Service

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Search Service

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Kore.ai is Investigating on the Issue with Standalone SearchAI Causing No Search Results Across Chat and Voice Agents with US Region

Started 5 Jun 2026 17:38:56 (3 days ago), resolved 5 Jun 2026 19:07:24 (3 days ago)

Major Incident

Resolved

Search Service

We will keep you updated once the cause is identified.

See all updates

Kore.ai SearchAssist - Japan

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Web Crawler

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Application Service

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Search Service

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Web Crawler

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Web Crawler

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Agents Studio

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Workflows

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Search AI

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Insights

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Agents Studio

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Search AI

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Agents Studio

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Search AI

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Agentic App

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Tool

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Model Studio

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Kore.ai Support Portal

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EvaluationStudio

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Admin

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Dataset

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Search AI

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Tool

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EvaluationStudio

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Agentic Apps

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Investigating issues with Agent Platform on the JP Instance.

Started 5 Jun 2026 01:53:09 (4 days ago), resolved 5 Jun 2026 14:03:56 (3 days ago)

Critical Incident

Resolved

Agentic Apps

Dear Users,

Thank you for your patience.

Resolved: This incident has been resolved.

5 Jun 2026 14:03:56 (3 days ago)

Monitoring: The fix has been deployed, and the team is actively monitoring the platform to ensure service stability.

5 Jun 2026 10:32:02 (4 days ago)

Identified: Mitigation efforts are currently in progress with the service provider. We will share further updates as soon as additional information becomes available.

5 Jun 2026 09:42:37 (4 days ago)

Identified: The implementation of the proposed fix is currently underway. The service provider is actively working on mitigation efforts to address the issue.

We will continue to share updates as progress is made and additional information becomes available.

5 Jun 2026 07:57:40 (4 days ago)

Identified: The implementation of the proposed fix is currently in progress. We will provide further updates as work advances and additional details become available.

5 Jun 2026 06:20:09 (4 days ago)

Identified: The issue has been identified and the teams are working on implementing a fix.

5 Jun 2026 04:35:41 (4 days ago)

Investigating: Our teams are continuing to investigate the issue and work toward a resolution. We will share further updates as more information becomes available and progress is made.

5 Jun 2026 04:01:06 (4 days ago)

5 Jun 2026 03:19:49 (4 days ago)

5 Jun 2026 02:36:39 (4 days ago)

Investigating: Investigation is ongoing. Our teams are actively working to identify the root cause and restore full service functionality. We will provide further updates as progress is made.

5 Jun 2026 02:13:31 (4 days ago)

Investigating: Dear Users,

Thank you for your patience.

5 Jun 2026 01:53:09 (4 days ago)

See all updates

Tool

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Model Studio

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Dataset

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Search AI

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Kore.ai AI for Process (AI4P) - USA

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Workflows Runtime

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AI for Process Builder

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Trigger Health

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Kore.ai AI for Work - USA

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AI for Work - USA

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AI for Retail

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Kore.ai Bot Channels - In all Regions

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Facebook Workplace

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Email

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Microsoft for Teams

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Skype for Business

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Slack

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Kore.ai Third-party services we use

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Deepgram

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Kore.ai Status

Real-time updates of Kore.ai issues and outages

Kore.ai status is Operational

Bot Uptime

Bot Builder

Search Service

Agentic Apps

You're checking on Kore.ai - but is your own site converting?

Active Incidents

Recently Resolved Incidents

Kore.ai Outage Survival Guide

Kore.ai Components

Kore.ai

Kore.ai Region - USA

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APIs

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Bot uptime

APIs

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Kore.ai Region - Europe (London)

Bot uptime

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Bot Builder

Bot Administration Application

Kore.ai Region - Europe (Frankfurt)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - APAC (Syndey)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - India

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Middle East (UAE)

Bot Uptime

APIs

Bot Builder

Bot Administrator Application

Kore.ai SmartAssist - Europe (Frankfurt)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - USA

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Japan

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Europe ( London)

SmartAssist - Europe ( London)

Kore.ai SmartAssist - APAC (Syndey)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - India

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SearchAssist - USA

Web Crawler

Application Service

Search Service

Kore.ai SearchAssist - Japan

Web Crawler

Application Service

Search Service

Kore.ai SearchAssist - Europe (Frankfurt)

Web Crawler