Kore.ai Status
Real-time updates of Kore.ai issues and outages
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Active Incidents
No active incidents
Recently Resolved Incidents
Investigating – Voice Calling Issue (US Instance)
Started 7 Aug 2026 00:35:43 (1 day ago), resolved 7 Aug 2026 01:33:04 (1 day ago)
Critical Incident
Resolved
Kore IVR
Dear User,
We are currently investigating an issue impacting Voice Calls on our US instance.
Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted.
Our engineering teams are actively investigating the issue and working to restore services as quickly as possible.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - USA
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APIs
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Bot Builder
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Kore.ai Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Kore.ai Region - Europe (London)
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (Frankfurt)
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Kore.ai Region - APAC (Syndey)
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APIs
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Kore.ai Region - India
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APIs
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Analytics
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APIs
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Kore.ai Region - Singapore
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APIs
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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Investigating – Voice Calling Issue (US Instance)
Started 7 Aug 2026 00:35:43 (1 day ago), resolved 7 Aug 2026 01:33:04 (1 day ago)
Critical Incident
Resolved
Kore IVR
Dear User,
We are currently investigating an issue impacting Voice Calls on our US instance.
Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted.
Our engineering teams are actively investigating the issue and working to restore services as quickly as possible.
We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
Kore Agent Desktop
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Kore.ai Region - KSA
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Bot uptime
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APIs
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Bot Builder
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Nuance
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Kore IVR
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SmartAssist - Europe ( London)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore IVR
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Kore.ai SearchAssist - USA
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Japan
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Europe (Frankfurt)
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Web Crawler
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Application Service
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Search Service
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Web Crawler
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Application Service
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Kore.ai SearchAssist - APAC ( Sydney)
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Web Crawler
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Search Service
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Kore.ai Artemis - USA
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Kore.ai Artemis - UAE
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Agents Studio
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Kore.ai Support Portal
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Search AI
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Kore.ai Artemis - DE
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Workflows
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Search AI
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Agents Studio
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Search AI
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Kore.ai Artemis - JP
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Search AI
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Insights
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Agentic App
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Tool
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Model Studio
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Tool
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EvaluationStudio
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Search AI
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Kore.ai AI for Process (AI4P) - USA
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AI for Process Builder
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Trigger Health
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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Microsoft for Teams
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Slack
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Bot Framework
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Zendesk
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OpenAI
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Kore.ai Support Portal
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Deepgram
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Genesys
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Kore.ai Region - US Central
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Bot Builder
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Bot Administration Application
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Kore IVR
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