Kore.ai Status: check for Kore.ai outages and issues

Kore.ai status is Operational

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Nuance

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Kore IVR

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Kore Agent Desktop

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See all 91 Kore.ai components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Kore.ai outages

Active Incidents

No active incidents

Recently Resolved Incidents

Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers)

Started 14 Nov 2024 21:50:47 (6 days ago), resolved 14 Nov 2024 22:15:34 (6 days ago)

Minor Incident

Resolved

Bot Uptime

Kore IVR

Through our internal monitoring, we are currently observing very sporadic bot response latency which has minimal or no impact for most customers. Please be assured that the technical experts are looking into the matter and will investigate and alleviate the issue. This issue may impact both XO and Kore Voice Gateway interactions but is very sporadic in nature. As mentioned above, there is minimal or no impact for most of the customers.

See all updates

Kore.ai Outage Survival Guide

A step-by-step guide to help you survive a Kore.ai outage

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Kore.ai Components

Kore.ai

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Kore.ai Region - USA

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Bot Uptime

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US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers)

Started 14 Nov 2024 21:50:47 (6 days ago), resolved 14 Nov 2024 22:15:34 (6 days ago)

Minor Incident

Resolved

Bot Uptime

Kore IVR

See all updates

Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

APIs

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Bot Builder

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Bot Administration Application

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Kore.ai Region-Japan

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Bot uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - Europe (London)

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - Europe (Frankfurt)

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - APAC (Syndey)

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - India

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - Middle East (UAE)

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Bot Uptime

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APIs

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Bot Builder

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Bot Administrator Application

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Kore.ai SmartAssist - USA

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Nuance

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Kore IVR

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US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers)

Started 14 Nov 2024 21:50:47 (6 days ago), resolved 14 Nov 2024 22:15:34 (6 days ago)

Minor Incident

Resolved

Bot Uptime

Kore IVR

See all updates

Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Kore Agent Desktop

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Kore.ai SmartAssist - Japan

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - Europe (Frankfurt)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - APAC (Syndey)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - India

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SearchAssist - USA

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Web Crawler

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Application Service

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Search Service

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Partial Outage Observed on our US Instance.

Started 16 Nov 2024 05:26:24 (5 days ago), resolved 16 Nov 2024 05:42:47 (5 days ago)

Major Incident

Resolved

Bot Uptime

Nuance

Web Crawler

APIs

Kore IVR

More...

There has been an intermittent response failure on our US Instance for 30 Minutes, and our team is actively working on it. We will update you on the status in the next 15 minutes.

See all updates

Kore.ai SearchAssist - Japan

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Web Crawler

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Application Service

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Search Service

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Kore.ai SearchAssist - Europe (Frankfurt)

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Web Crawler

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Application Service

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Search Service

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Kore.ai SearchAssist - Middle East (UAE)

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Web Crawler

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Application Service

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Search Service

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Kore.ai Bot Channels - In all Regions

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Facebook Workplace

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Email

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SMS (Twilio)

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Microsoft for Teams

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Skype for Business

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RTM Channel for WebSDK/Mobile SDK

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Kore.ai Third-party services we use

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AWS ec2-us-east-1

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AWS ec2-ap-northeast-1

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AWS ec2-eu-west-2

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AWS s3-us-standard

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Twilio Outgoing SMS

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Google Apps Maps

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Google Apps Realtime API

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Microsoft Azure ASR/TTS

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Google ASR/TTS

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Amivoice ASR

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AWS Polly TTS

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Kore.ai Alternatives

Blip

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Blip Desk

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[Blip Desk] - Degradation

Started 27 Aug 2024 14:00:38 (3 months ago), still ongoing

Minor Incident

Investigating

Desk

We are currently investigating this issue.

Blip Portal and Desk [Low performance]

Started 14 Nov 2024 09:45:36 (7 days ago), resolved 14 Nov 2024 15:08:56 (7 days ago)

Major Incident

Postmortem

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

See all updates

Portal

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Blip Portal and Desk [Low performance]

Started 14 Nov 2024 09:45:36 (7 days ago), resolved 14 Nov 2024 15:08:56 (7 days ago)

Major Incident

Postmortem

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

See all updates

See all

Character AI

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Purple

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Happeo

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Voxox

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Voxox Cloud Phone

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Voice Service

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Voxox Voice & SMS - Services Outage

Started 15 Nov 2024 18:53:37 (6 days ago), still ongoing

Critical Incident

Identified

Voice Service

Calling Service

SMPP

Origination

SMS Service

More...

We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.

See all updates

See all

Poly Cloud Services

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Rossum

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Forethought AI

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Kore.ai Status

Real-time updates of Kore.ai issues and outages

Kore.ai status is Operational

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Nuance

Kore IVR

Kore Agent Desktop

Active Incidents

Recently Resolved Incidents

Kore.ai Outage Survival Guide

Kore.ai Components

Kore.ai Region - USA

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region-Japan

Bot uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Europe (London)

Bot uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Europe (Frankfurt)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - APAC (Syndey)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - India

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Middle East (UAE)

Bot Uptime

APIs

Bot Builder

Bot Administrator Application

Kore.ai SmartAssist - USA

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Japan

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Europe (Frankfurt)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - APAC (Syndey)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - India

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SearchAssist - USA

Web Crawler

Application Service

Search Service

Kore.ai SearchAssist - Japan

Web Crawler

Application Service

Search Service

Kore.ai SearchAssist - Europe (Frankfurt)

Web Crawler

Application Service