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Real-time updates of Kore.ai issues and outages
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Active Incidents
No active incidents
Recently Resolved Incidents
All regions - Possible intermittent issues with Kore app and OpenAI integrations.
Started 5 Oct 2026 17:27:23 (3 days ago), resolved 5 Oct 2026 18:18:03 (3 days ago)
Minor Incident
Resolved
OpenAI
Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - USA
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (London)
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (Frankfurt)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Middle East (UAE)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administrator Application
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Kore.ai Region - KSA
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Bot uptime
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APIs
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Kore.ai Region - India
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Bot Uptime
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Bot Administration Application
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Analytics
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Kore.ai Region - Singapore
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Bot uptime
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Bot Builder
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Kore.ai Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Bot Builder
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Bot Administration Application
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Europe ( London)
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SmartAssist - Europe ( London)
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Kore.ai SmartAssist - Europe (Frankfurt)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - India
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Japan
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SearchAssist - USA
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Web Crawler
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Application Service
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Search Service
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Middle East (UAE)
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Japan
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - APAC ( Sydney)
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Web Crawler
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Application Service
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Search Service
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Kore.ai Artemis - USA
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Artemis - EU
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Agents Studio
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Agents Runtime
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Workflows
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Kore.ai Support Portal
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Search AI
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Insights
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Evals
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Kore.ai Artemis - DE
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Artemis - UAE
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Kore.ai Artemis - IND
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Artemis - JP
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Artemis - AU
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Artemis - SG
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Agents Studio
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Agents Runtime
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Workflows
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Search AI
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Insights
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Evals
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Kore.ai Agent Platform - USA
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Agentic App
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Admin
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Dataset
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Kore.ai Agent Platform - Europe (Frankfurt)
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Agentic App
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Tool
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Admin
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Dataset
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Search AI
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Kore.ai Agent Platform - Japan
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Agentic Apps
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Tool
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Admin
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Dataset
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Search AI
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Kore.ai AI for Process (AI4P) - USA
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Workflows Runtime
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AI for Process Builder
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Trigger Health
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Kore.ai AI for Work - USA
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AI for Work - USA
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Kore.ai AI For Retail
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AI for Retail
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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Microsoft for Teams
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RTM Channel for WebSDK/Mobile SDK
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Slack
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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AWS ec2-eu-west-2
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Twilio Outgoing SMS
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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Zendesk
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OpenAI
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Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
now
All regions - Possible intermittent issues with Kore app and OpenAI integrations.
Started 5 Oct 2026 17:27:23 (3 days ago), resolved 5 Oct 2026 18:18:03 (3 days ago)
Minor Incident
Resolved
OpenAI
Dear Users, This is to let you know that we have received a notification from OpenAI status page that there is elevated error rates observed for ChatGPT - Conversations & FedRAMP components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/9rt7tbmk
Kore.ai Support Portal
Fri 2
Sat 3
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
now
Deepgram
Fri 2
Sat 3
Sun 4
Mon 5
Tue 6
Wed 7
Thu 8
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Kore.ai Community Portal
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Genesys
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Kore.ai Region - US Central
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Bot Builder
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Bot uptime
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Bot Administration Application
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Kore IVR
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