Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
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Active Incidents
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Recently Resolved Incidents
Text to Speech Playback When Using Neural Voice - Issue with Microsoft TTS
Started 15 Jan 2025 19:39:16 (2 days ago), resolved 15 Jan 2025 23:48:20 (2 days ago)
Minor Incident
Resolved
Kore IVR
Kore IVR
Kore was informed that some customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice in TTS settings. This is an issue from Microsoft TTS end.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - USA
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region-Japan
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Bot uptime
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Bot Administration Application
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Kore.ai Region - Europe (London)
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Bot uptime
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Kore.ai Region - Europe (Frankfurt)
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Kore.ai Region - APAC (Syndey)
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Kore.ai Region - India
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Kore.ai Region - Middle East (UAE)
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Bot Builder
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Bot Administrator Application
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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Text to Speech Playback When Using Neural Voice - Issue with Microsoft TTS
Started 15 Jan 2025 19:39:16 (2 days ago), resolved 15 Jan 2025 23:48:20 (2 days ago)
Minor Incident
Resolved
Kore IVR
Kore IVR
Kore was informed that some customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice in TTS settings. This is an issue from Microsoft TTS end.
Kore Agent Desktop
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Kore.ai SmartAssist - Japan
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Europe (Frankfurt)
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Nuance
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Kore IVR
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Text to Speech Playback When Using Neural Voice - Issue with Microsoft TTS
Started 15 Jan 2025 19:39:16 (2 days ago), resolved 15 Jan 2025 23:48:20 (2 days ago)
Minor Incident
Resolved
Kore IVR
Kore IVR
Kore was informed that some customers may be experiencing issues with text to speech playback being extremely fast when a flow has a "Neural Voice" selected. As a work around, customers can select a non-neural voice in TTS settings. This is an issue from Microsoft TTS end.
Kore Agent Desktop
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Kore.ai SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Nuance
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Kore IVR
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Web Crawler
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Application Service
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Search Service
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Europe (Frankfurt)
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Web Crawler
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Search Service
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Application Service
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Search Service
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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AWS ec2-ap-northeast-1
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Twilio Outgoing SMS
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Kore.ai Alternatives
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Blip Desk
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Blip Desk [Low performance]
Started 5 Dec 2024 09:30:42 (1 month ago), still ongoing
Minor Incident
Investigating
Desk
Portal
We are currently experiencing low performance on Blip Desk.
Impact: Partial unavailability of access to the blip portal.
Update: Our support team is actively working on it.
[Blip Desk] - Degradation
Started 27 Aug 2024 14:00:38 (5 months ago), still ongoing
Minor Incident
Investigating
Desk
We are currently investigating this issue.
Portal
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Blip Desk [Low performance]
Started 5 Dec 2024 09:30:42 (1 month ago), still ongoing
Minor Incident
Investigating
Desk
Portal
We are currently experiencing low performance on Blip Desk.
Impact: Partial unavailability of access to the blip portal.
Update: Our support team is actively working on it.
See all
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Voxox Cloud Phone
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Voice Service
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Voxox Voice & SMS - Services Outage
Started 15 Nov 2024 18:53:37 (2 months ago), still ongoing
Critical Incident
Identified
Voice Service
Calling Service
SMPP
Origination
SMS Service
More...
We are currently experiencing a major vendor outage affecting both Voice and SMS services across our network.
See all
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