Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
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Bot Uptime
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Kore IVR
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Google Apps Maps
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Active Incidents
No active incidents
Recently Resolved Incidents
US Region is experiencing degraded performance for IVR calls
Started 9 May 2025 17:27:34 (3 days ago), resolved 9 May 2025 18:03:15 (3 days ago)
Minor Incident
Resolved
Bot Uptime
Kore IVR
The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
Intermittent Issues Observed with Google ASR on US Instance
Started 5 May 2025 20:59:52 (7 days ago), resolved 5 May 2025 22:34:20 (7 days ago)
Minor Incident
Resolved
Google Apps Maps
Clients leveraging Google ASR on the US instance may have experienced intermittent issues. The situation has been addressed and we are actively monitoring the system to ensure continued stability.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - USA
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Bot Uptime
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US Region is experiencing degraded performance for IVR calls
Started 9 May 2025 17:27:34 (3 days ago), resolved 9 May 2025 18:03:15 (3 days ago)
Minor Incident
Resolved
Bot Uptime
Kore IVR
The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (London)
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (Frankfurt)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - APAC (Syndey)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - India
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Middle East (UAE)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administrator Application
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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US Region is experiencing degraded performance for IVR calls
Started 9 May 2025 17:27:34 (3 days ago), resolved 9 May 2025 18:03:15 (3 days ago)
Minor Incident
Resolved
Bot Uptime
Kore IVR
The Kore.ai multi tenant US Region is experiencing degraded performance for IVR calls. Only few calls are impacted and the issue is intermittent.
Kore Agent Desktop
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Kore.ai SmartAssist - Japan
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Europe (Frankfurt)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - India
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SearchAssist - USA
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Japan
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Europe (Frankfurt)
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Middle East (UAE)
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Web Crawler
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Application Service
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Search Service
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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SMS (Twilio)
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Slack
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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AWS ec2-ap-northeast-1
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AWS ec2-eu-west-2
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AWS s3-us-standard
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Twilio Outgoing SMS
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Google Apps Maps
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Intermittent Issues Observed with Google ASR on US Instance
Started 5 May 2025 20:59:52 (7 days ago), resolved 5 May 2025 22:34:20 (7 days ago)
Minor Incident
Resolved
Google Apps Maps
Clients leveraging Google ASR on the US instance may have experienced intermittent issues. The situation has been addressed and we are actively monitoring the system to ensure continued stability.
Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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