Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
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Kore IVR
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Active Incidents
No active incidents
Recently Resolved Incidents
US Region - Partial Service Disruption for IVRs using Audiocodes
Started 6 Dec 2025 00:18:48 (3 days ago), resolved 6 Dec 2025 00:22:44 (3 days ago)
Major Incident
Resolved
Kore IVR
This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.
Kore.ai Outage Survival Guide
A step-by-step guide to help you survive a Kore.ai outage
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Kore.ai Components
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Kore.ai Region - USA
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (London)
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (Frankfurt)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - APAC (Syndey)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - India
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Middle East (UAE)
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Bot Uptime
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APIs
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Bot Builder
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Bot Administrator Application
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Kore.ai SmartAssist - Europe (Frankfurt)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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US Region - Partial Service Disruption for IVRs using Audiocodes
Started 6 Dec 2025 00:18:48 (3 days ago), resolved 6 Dec 2025 00:22:44 (3 days ago)
Major Incident
Resolved
Kore IVR
This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.
Kore Agent Desktop
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Kore.ai SmartAssist - Japan
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Europe ( London)
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SmartAssist - Europe ( London)
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Kore.ai SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - India
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SearchAssist - USA
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Japan
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Europe (Frankfurt)
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Middle East (UAE)
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Web Crawler
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Application Service
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Search Service
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Kore.ai Agent Platform - USA
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Agentic App
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Tool
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Model Studio
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Prompt Studio
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EvaluationStudio
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Admin
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Dataset
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Search AI
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Kore.ai Agent Platform - Europe (Frankfurt)
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Agentic App
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Tool
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Model Studio
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Prompt Studio
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EvaluationStudio
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Admin
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Dataset
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Search AI
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Kore.ai AI for Process (AI4P) - USA
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Workflows Runtime
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AI for Process Builder
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Trigger Health
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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SMS (Twilio)
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Kore.ai Support Portal
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Slack
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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AWS ec2-ap-northeast-1
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AWS ec2-eu-west-2
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AWS s3-us-standard
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Twilio Outgoing SMS
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Google ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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Zendesk
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OpenAI
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Kore.ai Support Portal
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Deepgram
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Kore.ai Community Portal
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