Kore.ai Status
Real-time updates of Kore.ai issues and outages
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Active Incidents
No active incidents
Recently Resolved Incidents
[US Region Only] XO 10 SmartAssist IVR calls are experiencing partial disruption. UXO [XO11] is not impacted.
Started 14 Sep 2025 19:32:33 (1 day ago), resolved 14 Sep 2025 23:51:42 (23 hours ago)
Major Incident
Resolved
Kore IVR
We have observed that some incoming calls to the Kore IVA SmartAssist system are intermittently experiencing dead air. Our engineering team is actively investigating and working on remediation with the highest priority.
Please be assured that we are doing everything possible to identify the root cause and implement a permanent fix. We will keep you updated as soon as we have further information or a resolution.
Thank you for your patience and understanding.
Microsoft TTS error observed in some phone calls in French language.
Started 13 Sep 2025 16:57:11 (2 days ago), resolved 13 Sep 2025 18:18:20 (2 days ago)
Major Incident
Resolved
Kore IVR
We have observed Microsoft TTS errors with some calls when French characters are present in SSML. No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
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Microsoft TTS error observed in some phone calls in French language.
Started 13 Sep 2025 16:57:11 (2 days ago), resolved 13 Sep 2025 18:18:20 (2 days ago)
Major Incident
Resolved
Kore IVR
We have observed Microsoft TTS errors with some calls when French characters are present in SSML. No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.
[US Region Only] XO 10 SmartAssist IVR calls are experiencing partial disruption. UXO [XO11] is not impacted.
Started 14 Sep 2025 19:32:33 (1 day ago), resolved 14 Sep 2025 23:51:42 (23 hours ago)
Major Incident
Resolved
Kore IVR
We have observed that some incoming calls to the Kore IVA SmartAssist system are intermittently experiencing dead air. Our engineering team is actively investigating and working on remediation with the highest priority.
Please be assured that we are doing everything possible to identify the root cause and implement a permanent fix. We will keep you updated as soon as we have further information or a resolution.
Thank you for your patience and understanding.
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