Kore.ai Status
Real-time updates of Kore.ai issues and outages
Kore.ai status is Operational
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Active Incidents
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Recently Resolved Incidents
Deepgram Upstream Network Issues
Started 3 Oct 2025 01:38:33 (4 days ago), resolved 3 Oct 2025 06:12:30 (3 days ago)
Major Incident
Resolved
Kore IVR
Hello Users,
We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services.
Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, Please refer to: https://status.deepgram.com
Kore.ai Outage Survival Guide
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Kore.ai Components
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Kore.ai Region - USA
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Bot Builder
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Bot Administration Application
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Kore.ai Region-Japan
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (London)
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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - Europe (Frankfurt)
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - APAC (Syndey)
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APIs
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Bot Builder
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Bot Administration Application
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Kore.ai Region - India
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Bot Uptime
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APIs
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Bot Builder
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Bot Administration Application
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Bot Uptime
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APIs
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Bot Builder
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Bot Administrator Application
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Kore.ai SmartAssist - Europe (Frankfurt)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - USA
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Nuance
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Kore IVR
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Deepgram Upstream Network Issues
Started 3 Oct 2025 01:38:33 (4 days ago), resolved 3 Oct 2025 06:12:30 (3 days ago)
Major Incident
Resolved
Kore IVR
Hello Users,
We have been informed that Deepgram is currently experiencing issues with its upstream network provider, impacting multiple US regions. This may cause disruptions to our voice services.
Our team is actively monitoring the situation through the Deepgram status page. For real-time updates, Please refer to: https://status.deepgram.com
Kore Agent Desktop
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Kore.ai SmartAssist - Japan
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - Europe ( London)
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SmartAssist - Europe ( London)
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Kore.ai SmartAssist - APAC (Syndey)
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SmartAssist - India
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Nuance
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Kore IVR
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Kore Agent Desktop
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Kore.ai SearchAssist - USA
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Web Crawler
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Application Service
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Search Service
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Web Crawler
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Application Service
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Search Service
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Kore.ai SearchAssist - Europe (Frankfurt)
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Web Crawler
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Application Service
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Search Service
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Web Crawler
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Application Service
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Search Service
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Kore.ai Bot Channels - In all Regions
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Facebook Workplace
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SMS (Twilio)
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Microsoft for Teams
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Skype for Business
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RTM Channel for WebSDK/Mobile SDK
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Slack
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Kore.ai Third-party services we use
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AWS ec2-us-east-1
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Twilio Outgoing SMS
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Google Apps Maps
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Google Apps Realtime API
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Microsoft Azure ASR/TTS
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Amivoice ASR
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AWS Polly TTS
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Microsoft Bot Framework
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Zendesk
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OpenAI
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Kore.ai Support Portal
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Deepgram
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Kore.ai Support Portal
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