Kore.ai Status

Resolved: This incident has been resolved.

Investigating: Dear all,

We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality. When initiating a test call, the call is disconnected immediately.

Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences.

Our Engineering team is actively working on resolving the issue. We will continue to monitor the situation and provide updates as they become available.

Thank you for your understanding.

Resolved: This incident has been resolved.

Investigating: Dear all,

We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality. When initiating a test call, the call is disconnected immediately.

Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences.

Our Engineering team is actively working on resolving the issue. We will continue to monitor the situation and provide updates as they become available.

Thank you for your understanding.

Resolved: This incident has been resolved.

Investigating: Dear all,

We have identified an issue within the platform (XO-11) affecting the Welcome Voice Test Flow functionality. When initiating a test call, the call is disconnected immediately.

Please note, this issue only affects the testing functionality and does not impact end-user interactions or live bot experiences.

Our Engineering team is actively working on resolving the issue. We will continue to monitor the situation and provide updates as they become available.

Thank you for your understanding.

Resolved: The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.

Investigating: The services are now back online. Initially, the issue was identified as network-related. We are actively investigating the root cause internally. If any Japan-based customers using AudioCodes are still experiencing problems, please submit a ticket at https://support.kore.ai/.

Investigating: We are currently experiencing an issue impacting incoming calls for customers in Japan using AudioCodes exclusively.

Our team is actively investigating the matter and working to restore full service as quickly as possible. No other customers or regions are affected by this disruption. We apologize for any inconvenience and appreciate your patience while we resolve this issue. Please continue to monitor this page for real-time updates.