Kore.ai Status: check for Kore.ai outages and issues

Kore.ai status is Operational

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore IVR

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Kore Agent Desktop

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See all 82 Kore.ai components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Kore.ai outages

Active Incidents

No active incidents

Recently Resolved Incidents

Kore SAVG Partial Service Disruption in the US instance

Started 16 Sep 2024 18:53:26 (2 days ago), resolved 16 Sep 2024 18:53:26 (2 days ago)

Incident without Impact

Resolved

Kore IVR

This is to inform you that there was a partial service disruption between 1:44 PM and 2:53 PM Eastern Time (ET) on September 16th. The services are restored now. The servers are being constantly monitored.

Investigating issues with XO Platform on US Region

Started 14 Sep 2024 16:39:09 (4 days ago), resolved 14 Sep 2024 16:58:52 (4 days ago)

Minor Incident

Resolved

Bot Uptime

APIs

Bot Builder

Bot Administration Application

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

See all updates

(XOCCAI - USA region only) Intermittent performance degradation is observed in some of the bots in XOCCAI

Started 13 Sep 2024 15:38:18 (5 days ago), resolved 13 Sep 2024 16:18:54 (5 days ago)

Major Incident

Resolved

Kore IVR

Kore Agent Desktop

We are observing intermittent performance degradation in some of the bots in XOCCAI USA region. We are investigating this on high priority.

See all updates

Kore.ai Outage Survival Guide

A step-by-step guide to help you survive a Kore.ai outage

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Kore.ai Components

Kore.ai

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Kore.ai Region - USA

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Bot Uptime

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Investigating issues with XO Platform on US Region

Started 14 Sep 2024 16:39:09 (4 days ago), resolved 14 Sep 2024 16:58:52 (4 days ago)

Minor Incident

Resolved

Bot Uptime

APIs

Bot Builder

Bot Administration Application

See all updates

APIs

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Investigating issues with XO Platform on US Region

Started 14 Sep 2024 16:39:09 (4 days ago), resolved 14 Sep 2024 16:58:52 (4 days ago)

Minor Incident

Resolved

Bot Uptime

APIs

Bot Builder

Bot Administration Application

See all updates

Bot Builder

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Investigating issues with XO Platform on US Region

Started 14 Sep 2024 16:39:09 (4 days ago), resolved 14 Sep 2024 16:58:52 (4 days ago)

Minor Incident

Resolved

Bot Uptime

APIs

Bot Builder

Bot Administration Application

See all updates

Bot Administration Application

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Investigating issues with XO Platform on US Region

Started 14 Sep 2024 16:39:09 (4 days ago), resolved 14 Sep 2024 16:58:52 (4 days ago)

Minor Incident

Resolved

Bot Uptime

APIs

Bot Builder

Bot Administration Application

See all updates

Kore.ai Region-Japan

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Bot uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - Europe (London)

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Bot uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - Europe (Frankfurt)

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - APAC (Syndey)

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai Region - India

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Bot Uptime

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APIs

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Bot Builder

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Bot Administration Application

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Kore.ai SmartAssist - USA

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Nuance

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Kore IVR

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(XOCCAI - USA region only) Intermittent performance degradation is observed in some of the bots in XOCCAI

Started 13 Sep 2024 15:38:18 (5 days ago), resolved 13 Sep 2024 16:18:54 (5 days ago)

Major Incident

Resolved

Kore IVR

Kore Agent Desktop

We are observing intermittent performance degradation in some of the bots in XOCCAI USA region. We are investigating this on high priority.

See all updates

Kore SAVG Partial Service Disruption in the US instance

Started 16 Sep 2024 18:53:26 (2 days ago), resolved 16 Sep 2024 18:53:26 (2 days ago)

Incident without Impact

Resolved

Kore IVR

Kore Agent Desktop

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(XOCCAI - USA region only) Intermittent performance degradation is observed in some of the bots in XOCCAI

Started 13 Sep 2024 15:38:18 (5 days ago), resolved 13 Sep 2024 16:18:54 (5 days ago)

Major Incident

Resolved

Kore IVR

Kore Agent Desktop

We are observing intermittent performance degradation in some of the bots in XOCCAI USA region. We are investigating this on high priority.

See all updates

Kore.ai SmartAssist - Japan

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - Europe (Frankfurt)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai SmartAssist - APAC (Syndey)

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai Bot Channels - In all Regions

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Facebook Workplace

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Email

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SMS (Twilio)

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Microsoft for Teams

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Skype for Business

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RTM Channel for WebSDK/Mobile SDK

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Kore.ai Third-party services we use

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AWS ec2-us-east-1

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AWS ec2-ap-northeast-1

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AWS ec2-eu-west-2

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AWS s3-us-standard

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Twilio Outgoing SMS

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Google Apps Maps

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Google Apps Realtime API

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Microsoft Azure ASR/TTS

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Google ASR/TTS

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Amivoice ASR

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AWS Polly TTS

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Kore.ai SearchAssist - USA

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Web Crawler

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Application Service

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Search Service

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Kore.ai SearchAssist - Japan

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Web Crawler

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Application Service

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Search Service

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Kore.ai SearchAssist - Europe (Frankfurt)

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Web Crawler

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Application Service

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Search Service

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Kore.ai SmartAssist - India

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Nuance

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Kore IVR

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Kore Agent Desktop

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Kore.ai Alternatives

Blip

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Blip Desk

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[Blip Desk] - Degradation

Started 27 Aug 2024 14:00:38 (22 days ago), still ongoing

Minor Incident

Investigating

Desk

We are currently investigating this issue.

See all

Character AI

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Purple

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Happeo

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Voxox

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Poly Cloud Services

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Poly Cloud Services Poly Lens

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Email Invitation / Re-send Invite function is not performing reliably

Started 6 Sep 2024 04:22:52 (12 days ago), still ongoing

Minor Incident

Investigating

Poly Lens

Email invites are occasionally failing...and the Re-send Invite function in the Account Member tab is not functioning properly. Engineering is investigating the issue

See all

Rossum

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Forethought AI

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Kore.ai Status

Real-time updates of Kore.ai issues and outages

Kore.ai status is Operational

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore IVR

Kore Agent Desktop

Active Incidents

Recently Resolved Incidents

Kore.ai Outage Survival Guide

Kore.ai Components

Kore.ai Region - USA

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region-Japan

Bot uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Europe (London)

Bot uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - Europe (Frankfurt)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - APAC (Syndey)

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai Region - India

Bot Uptime

APIs

Bot Builder

Bot Administration Application

Kore.ai SmartAssist - USA

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Japan

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - Europe (Frankfurt)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai SmartAssist - APAC (Syndey)

Nuance

Kore IVR

Kore Agent Desktop

Kore.ai Bot Channels - In all Regions

Facebook Workplace

Email

SMS (Twilio)

Microsoft for Teams

Skype for Business

RTM Channel for WebSDK/Mobile SDK

Kore.ai Third-party services we use

AWS ec2-us-east-1

AWS ec2-ap-northeast-1

AWS ec2-eu-west-2

AWS s3-us-standard

Twilio Outgoing SMS

Google Apps Maps

Google Apps Realtime API

Microsoft Azure ASR/TTS

Google ASR/TTS

Amivoice ASR

AWS Polly TTS

Kore.ai SearchAssist - USA

Web Crawler