Kore.ai status is Under Maintenance

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Kore.ai Region-Japan

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Bot uptime
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APIs
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Bot Builder
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Bot Administration Application
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Bot Builder
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Kore.ai SmartAssist - Japan

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
Started 12 Jul 2025 16:20:04 (4 days ago), resolved 12 Jul 2025 19:24:14 (4 days ago)
Minor Incident
Resolved
Microsoft Azure ASR/TTS

Dear Users,

We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.

Our team is actively working with the relevant stakeholders to resolve this at the earliest.

Thank you for your understanding.

Production Downtime at UAE instance
Started 11 Jul 2025 08:18:06 (5 days ago), resolved 11 Jul 2025 08:41:50 (5 days ago)
Major Incident
Resolved
Bot Builder

We are currently investigating the issue.

Kore.ai Outage Survival Guide

A step-by-step guide to help you survive a Kore.ai outage
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    Kore.ai Components

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    Kore.ai Region - USA

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    APIs
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    Bot Administration Application
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    Kore.ai Region-Japan

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    APIs
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    Kore.ai Region - Europe (London)

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    APIs
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    Bot Builder
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    Bot Administration Application
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    Kore.ai Region - Europe (Frankfurt)

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    APIs
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    Bot Builder
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    Bot Administration Application
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    Kore.ai Region - APAC (Syndey)

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    APIs
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    Bot Builder
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    Bot Administration Application
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    Kore.ai Region - India

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    Bot Uptime
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    APIs
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    Bot Builder
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    Bot Administration Application
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    Kore.ai Region - Middle East (UAE)

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    APIs
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    Bot Builder
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    Production Downtime at UAE instance
    Started 11 Jul 2025 08:18:06 (5 days ago), resolved 11 Jul 2025 08:41:50 (5 days ago)
    Major Incident
    Resolved
    Bot Builder

    We are currently investigating the issue.

    Bot Administrator Application
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    Kore.ai SmartAssist - Europe (Frankfurt)

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    Nuance
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    Kore IVR
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    Kore Agent Desktop
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    Kore.ai SmartAssist - USA

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    Nuance
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    Kore IVR
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    Kore Agent Desktop
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    Kore.ai SmartAssist - Japan

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    Nuance
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    Kore IVR
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    Kore Agent Desktop
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    Kore.ai SmartAssist - Europe ( London)

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    SmartAssist - Europe ( London)
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    Kore.ai SmartAssist - APAC (Syndey)

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    Nuance
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    Kore IVR
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    Kore Agent Desktop
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    Kore.ai SmartAssist - India

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    Nuance
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    Kore IVR
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    Kore Agent Desktop
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    Kore.ai SearchAssist - USA

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    Web Crawler
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    Application Service
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    Search Service
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    Kore.ai SearchAssist - Japan

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    Web Crawler
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    Application Service
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    Search Service
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    Kore.ai SearchAssist - Europe (Frankfurt)

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    Search Service
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    Kore.ai SearchAssist - Middle East (UAE)

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    Web Crawler
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    Search Service
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    Kore.ai Bot Channels - In all Regions

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    Facebook Workplace
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    Email
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    SMS (Twilio)
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    Microsoft for Teams
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    Skype for Business
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    RTM Channel for WebSDK/Mobile SDK
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    Slack
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    Kore.ai Third-party services we use

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    AWS ec2-us-east-1
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    AWS ec2-ap-northeast-1
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    AWS ec2-eu-west-2
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    AWS s3-us-standard
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    Twilio Outgoing SMS
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    Google Apps Maps
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    Google Apps Realtime API
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    Microsoft Azure ASR/TTS
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    Microsoft ASR TTS Issue impacting Kore.ai VA and solutions.
    Started 12 Jul 2025 16:20:04 (4 days ago), resolved 12 Jul 2025 19:24:14 (4 days ago)
    Minor Incident
    Resolved
    Microsoft Azure ASR/TTS

    Dear Users,

    We have been informed of a global issue currently affecting Microsoft ASR/TTS services. This may impact virtual assistants or solutions on our platform that rely on Microsoft’s ASR/TTS capabilities.

    Our team is actively working with the relevant stakeholders to resolve this at the earliest.

    Thank you for your understanding.

    Google ASR/TTS
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    Amivoice ASR
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    AWS Polly TTS
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    Microsoft Bot Framework
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    Zendesk
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    OpenAI
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