Kore.ai Status

Resolved: The issue has been resolved.

Monitoring: The instance is up and running for the past 15 minutes and we are closely monitoring the progress

Identified: We identified the issue and are working on resolving it.

Investigating: We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Resolved: The issue has been resolved.

Monitoring: The instance is up and running for the past 15 minutes and we are closely monitoring the progress

Identified: We identified the issue and are working on resolving it.

Investigating: We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Resolved: The issue has been resolved.

Monitoring: The instance is up and running for the past 15 minutes and we are closely monitoring the progress

Identified: We identified the issue and are working on resolving it.

Investigating: We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Resolved: The issue has been resolved.

Monitoring: The instance is up and running for the past 15 minutes and we are closely monitoring the progress

Identified: We identified the issue and are working on resolving it.

Investigating: We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Investigating: Dear Valued Customers,

We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability.

We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing.

At this time, AWS has not yet provided a confirmed estimated time for full recovery. However, please be assured that our engineering and operations teams are actively working to minimize the impact.

We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible.

Current Impact: Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability. Services hosted in other regions remain unaffected and continue to operate normally.

Actions We Are Taking: Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates. Actively evaluating and implementing mitigation strategies to restore services. Working on shifting affected workloads where possible to reduce the impact on customers.

We truly appreciate your patience and understanding while this situation is being resolved. Our team is fully engaged and committed to restoring normal operations as quickly as possible.

We will continue to share updates as more information becomes available.

Thank you for your continued support and cooperation.

Investigating: We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page: https://health.aws.amazon.com/health/status

Investigating: We are experiencing full outage and we are continuing to investigate the issue with the service provider.

Below is the latest update from the AWS Status Page: https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.

Investigating: Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.

Investigating: Dear Valued Customers,

We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability.

We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing.

At this time, AWS has not yet provided a confirmed estimated time for full recovery. However, please be assured that our engineering and operations teams are actively working to minimize the impact.

We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible.

Current Impact: Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability. Services hosted in other regions remain unaffected and continue to operate normally.

Actions We Are Taking: Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates. Actively evaluating and implementing mitigation strategies to restore services. Working on shifting affected workloads where possible to reduce the impact on customers.

We truly appreciate your patience and understanding while this situation is being resolved. Our team is fully engaged and committed to restoring normal operations as quickly as possible.

We will continue to share updates as more information becomes available.

Thank you for your continued support and cooperation.

Investigating: We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page: https://health.aws.amazon.com/health/status

Investigating: We are experiencing full outage and we are continuing to investigate the issue with the service provider.

Below is the latest update from the AWS Status Page: https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.

Investigating: Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.

Investigating: Dear Valued Customers,

We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability.

We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing.

At this time, AWS has not yet provided a confirmed estimated time for full recovery. However, please be assured that our engineering and operations teams are actively working to minimize the impact.

We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible.

Current Impact: Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability. Services hosted in other regions remain unaffected and continue to operate normally.

Actions We Are Taking: Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates. Actively evaluating and implementing mitigation strategies to restore services. Working on shifting affected workloads where possible to reduce the impact on customers.

We truly appreciate your patience and understanding while this situation is being resolved. Our team is fully engaged and committed to restoring normal operations as quickly as possible.

We will continue to share updates as more information becomes available.

Thank you for your continued support and cooperation.

Investigating: We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page: https://health.aws.amazon.com/health/status

Investigating: We are experiencing full outage and we are continuing to investigate the issue with the service provider.

Below is the latest update from the AWS Status Page: https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.

Investigating: Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.

Investigating: Dear Valued Customers,

We would like to inform you that we are currently experiencing a service disruption affecting part of our infrastructure hosted in the AWS Middle East region. At the moment, this issue appears to be related to an outage impacting two out of the three Availability Zones within the ME Central region. As a result, some customers hosted in this region may experience temporary service unavailability.

We completely understand how important service availability is for your day-to-day operations, and we sincerely regret any inconvenience this situation may be causing.

At this time, AWS has not yet provided a confirmed estimated time for full recovery. However, please be assured that our engineering and operations teams are actively working to minimize the impact.

We are closely monitoring the situation, coordinating directly with AWS support teams, and exploring all possible options to restore services as quickly and safely as possible.

Current Impact: Customers hosted in the AWS Middle East region may experience service degradation or temporary unavailability. Services hosted in other regions remain unaffected and continue to operate normally.

Actions We Are Taking: Continuously monitoring the infrastructure and maintaining close communication with AWS for the latest updates. Actively evaluating and implementing mitigation strategies to restore services. Working on shifting affected workloads where possible to reduce the impact on customers.

We truly appreciate your patience and understanding while this situation is being resolved. Our team is fully engaged and committed to restoring normal operations as quickly as possible.

We will continue to share updates as more information becomes available.

Thank you for your continued support and cooperation.

Investigating: We are actively working with the service provider to achieve full service recovery and will share further updates as progress is made.

AWS Status Page: https://health.aws.amazon.com/health/status

Investigating: We are experiencing full outage and we are continuing to investigate the issue with the service provider.

Below is the latest update from the AWS Status Page: https://health.aws.amazon.com/health/status

We will provide further updates as soon as progress is made.

Investigating: Dear Valued Users,

We would like to inform you that due to an ongoing service disruption with our service provider, some users may be experiencing partial outages across the UAE region.

Our provider has advised that a localized power issue has now impacted an additional Availability Zone within the ME-CENTRAL-1 Region (mec1-az3).

As a precautionary measure, we had previously redirected traffic to the other available zones within the UAE region. However, the provider has recently confirmed that two out of the three zones are currently affected. At this time, our traffic has been routed to the remaining operational zone, which is running with limited availability.

Please be assured that the service provider is actively working to restore full functionality. Our team is closely coordinating with them and continuously monitoring the situation to minimize the impact wherever possible.

During this period, some users may continue to experience intermittent or partial disruptions until full service restoration is achieved.

We sincerely apologize for any inconvenience this may cause and truly appreciate your patience and understanding. We will keep you informed with further updates as they become available.