Kore.ai Status

Kore.ai Status

Real-time updates of Kore.ai issues and outages

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Kore.ai status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Performance with the XO 11 Platform on the DE Instance
Started 7 Apr 2026 15:42:46 (2 days ago), resolved 7 Apr 2026 15:42:46 (2 days ago)
Incident without Impact
Resolved
Bot Builder

Dear Users,

We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST. The issue has been identified and resolved.

We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure continued stability.

Intermittent Issues Observed on XO 11 Platform – India Instance
Started 7 Apr 2026 13:48:05 (2 days ago), resolved 7 Apr 2026 13:48:05 (2 days ago)
Minor Incident
Resolved
Bot Uptime
Bot Builder

Dear Users,

We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

Our team will continue to closely monitor the system to ensure stability.

JP Region UXO/XO11 Outage
Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
Major Incident
Resolved
Bot uptime
Nuance
Agentic Apps
APIs
Kore IVR
More...

We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

See all updates

Kore.ai Outage Survival Guide

A step-by-step guide to help you survive a Kore.ai outage
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    Kore.ai Components

    Kore.ai Status

    Kore.ai

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    Kore.ai Region - USA

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    Kore.ai Region-Japan

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    Bot uptime
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    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
    APIs
    Thu 2
    Fri 3
    Sat 4
    Sun 5
    Mon 6
    Tue 7
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    now
    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
    Bot Builder
    Thu 2
    Fri 3
    Sat 4
    Sun 5
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    now
    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
    Bot Administration Application
    Thu 2
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    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates

    Kore.ai Region - Europe (London)

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    Kore.ai Region - Europe (Frankfurt)

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    Bot Uptime
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    APIs
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    Bot Builder
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    Degraded Performance with the XO 11 Platform on the DE Instance
    Started 7 Apr 2026 15:42:46 (2 days ago), resolved 7 Apr 2026 15:42:46 (2 days ago)
    Incident without Impact
    Resolved
    Bot Builder

    Dear Users,

    We observed degraded performance on the XO 11 platform in the DE instance between 08:35 PM IST and 08:45 PM IST. The issue has been identified and resolved.

    We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure continued stability.

    Bot Administration Application
    Thu 2
    Fri 3
    Sat 4
    Sun 5
    Mon 6
    Tue 7
    Wed 8
    now

    Kore.ai Region - APAC (Syndey)

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    Kore.ai Region - India

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    Bot Uptime
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    Intermittent Issues Observed on XO 11 Platform – India Instance
    Started 7 Apr 2026 13:48:05 (2 days ago), resolved 7 Apr 2026 13:48:05 (2 days ago)
    Minor Incident
    Resolved
    Bot Uptime
    Bot Builder

    Dear Users,

    We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

    There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

    The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

    Our team will continue to closely monitor the system to ensure stability.

    APIs
    Thu 2
    Fri 3
    Sat 4
    Sun 5
    Mon 6
    Tue 7
    Wed 8
    now
    Bot Builder
    Thu 2
    Fri 3
    Sat 4
    Sun 5
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    Wed 8
    now
    Intermittent Issues Observed on XO 11 Platform – India Instance
    Started 7 Apr 2026 13:48:05 (2 days ago), resolved 7 Apr 2026 13:48:05 (2 days ago)
    Minor Incident
    Resolved
    Bot Uptime
    Bot Builder

    Dear Users,

    We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST.

    There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time.

    The issue has been identified and resolved. We sincerely apologize for any inconvenience caused.

    Our team will continue to closely monitor the system to ensure stability.

    Bot Administration Application
    Thu 2
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    Sat 4
    Sun 5
    Mon 6
    Tue 7
    Wed 8
    now

    Kore.ai Region - Middle East (UAE)

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    Nuance
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    Kore.ai SmartAssist - Japan

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    Nuance
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    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
    Kore IVR
    Thu 2
    Fri 3
    Sat 4
    Sun 5
    Mon 6
    Tue 7
    Wed 8
    now
    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
    Kore Agent Desktop
    Thu 2
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    Sun 5
    Mon 6
    Tue 7
    Wed 8
    now
    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates

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    JP Region UXO/XO11 Outage
    Started 6 Apr 2026 02:21:01 (4 days ago), resolved 6 Apr 2026 06:59:44 (3 days ago)
    Major Incident
    Resolved
    Bot uptime
    Nuance
    Agentic Apps
    APIs
    Kore IVR
    More...

    We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest.

    We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.

    See all updates
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    Kore.ai Third-party services we use

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    AWS ec2-ap-northeast-1
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    AWS ec2-eu-west-2
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    AWS s3-us-standard
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    Twilio Outgoing SMS
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    Google Apps Maps
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    Google Apps Realtime API
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    Microsoft Azure ASR/TTS
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    Google ASR/TTS
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    Amivoice ASR
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    AWS Polly TTS
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    Microsoft Bot Framework
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    Zendesk
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    OpenAI
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