Blip Status
Real-time updates of Blip issues and outages
Blip status is Operational
Blip Desk
CRM
Core
Analytics
Artificial Intelligence
Portal
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Active Incidents
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Recently Resolved Incidents
What happened and what was the impact on customers: We identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots.
Actions taken: Update of the expired token Restart Rollout in all pods Monitoring of metrics after restarts
Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3)
Root cause The failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.
What happened and what was the impact on customers: We identified a failure in the AI ??application.
As a result, customers experienced a failure in the messages from the AI-powered bots. Affected Cluster(s) (internal information): Take, Beagle, Caramelo, Dalmata, Golden, Husky, Labrador, Maltese, Shiba
Actions taken: Update of the expired token in the msging-application-aiplatform application Restart Rollout in all pods Monitoring of metrics after restarts
Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3)
Root cause: The scenario in question was caused by the expiration of the token used by the application (Azure B2C).
We are currently investigating this issue.
We are currently investigating this issue.
We have identified an instability in the Blip portal due to a service provider failure.
Blip Outage Survival Guide
Blip Components
Blip Desk
We have identified an instability in the Blip portal due to a service provider failure.
We are currently investigating this issue.
Blip Platform
CRM
We have identified an instability in the Blip portal due to a service provider failure.
Core
We have identified an instability in the Blip portal due to a service provider failure.
Analytics
We have identified an instability in the Blip portal due to a service provider failure.
Artificial Intelligence
We have identified an instability in the Blip portal due to a service provider failure.
What happened and what was the impact on customers: We identified a failure in the AI ??application.
As a result, customers experienced a failure in the messages from the AI-powered bots. Affected Cluster(s) (internal information): Take, Beagle, Caramelo, Dalmata, Golden, Husky, Labrador, Maltese, Shiba
Actions taken: Update of the expired token in the msging-application-aiplatform application Restart Rollout in all pods Monitoring of metrics after restarts
Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3)
Root cause: The scenario in question was caused by the expiration of the token used by the application (Azure B2C).
What happened and what was the impact on customers: We identified a failure in the AI application. As a result, customers experienced a failure in the messages from the AI-powered bots.
Actions taken: Update of the expired token Restart Rollout in all pods Monitoring of metrics after restarts
Failure occurrences: Start of failure: 11/12/2025 8:10 AM (GMT-3) Fault resolution: 11/12/2025 10:10 AM (GMT-3)
Root cause The failure was caused by instabilities resulting from expired credentials on an external service, which temporarily impacted the bot's operation.
Portal
We have identified an instability in the Blip portal due to a service provider failure.
We are currently investigating this issue.
Cloud Infrastructure
We have identified an instability in the Blip portal due to a service provider failure.
Agendador
Blip Channels
We have identified an instability in the Blip portal due to a service provider failure.
We are currently investigating this issue.
We are currently investigating this issue.
Telegram
We have identified an instability in the Blip portal due to a service provider failure.
Messenger
We have identified an instability in the Blip portal due to a service provider failure.
BlipChat
We have identified an instability in the Blip portal due to a service provider failure.
Workplace Chat
We have identified an instability in the Blip portal due to a service provider failure.
BusinessChat
We have identified an instability in the Blip portal due to a service provider failure.
Skype
We have identified an instability in the Blip portal due to a service provider failure.
We have identified an instability in the Blip portal due to a service provider failure.
We have identified an instability in the Blip portal due to a service provider failure.
SMS
Blip Hosting Enterprise
Bot Builder
We have identified an instability in the Blip portal due to a service provider failure.
Bot Router
We have identified an instability in the Blip portal due to a service provider failure.
Blip Hosting Business
Bot Builder
We have identified an instability in the Blip portal due to a service provider failure.
Bot Router
We have identified an instability in the Blip portal due to a service provider failure.