Blip Status: check for Blip outages and issues

Blip status is Operational

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Blip Desk

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Portal

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Bot Builder

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See all 29 Blip components

Last updated 1 minute ago from official status page. Learn more

Stay ahead of Blip outages

Active Incidents

Blip Portal and Desk [Low performance]

Started 14 Nov 2024 09:45:36 (7 days ago), resolved 14 Nov 2024 15:08:56 (7 days ago)

Major Incident

Postmortem

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

Postmortem: Start Time: 14/11/2024 ~05:21 (GMT-3)
End Time: 14/11/2024 ~11:35 (GMT-3)

Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Mitigation Measures:
We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.

This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.

If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.

14 Nov 2024 15:11:26 (7 days ago)

Resolved: The workaround in our environment has restored the functionality and usability of our platform.

14 Nov 2024 15:08:56 (7 days ago)

Monitoring: Mitigation Measures: We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Given this feedback, we monitor the environment to make sure it remains stable.

14 Nov 2024 14:25:33 (7 days ago)

Identified: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

The analysis revealed that the failure was due to a failure in our supplier that controls and releases resources on the Blip platform.

We opened a ticket with them and requested priority service.

At the same time, we found a workaround in our network infrastructure to mitigate the problem and have already received positive feedback from some customers that this action resolved the problem for them. Given this validation, we are currently implementing the same solution for other customers.

14 Nov 2024 13:38:54 (7 days ago)

Investigating: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

We are validating the integrations that are part of the redirection process for user login.

As soon as we have new information, we will keep everyone updated.

14 Nov 2024 12:07:20 (7 days ago)

Investigating: We are continuing to investigate this issue.

14 Nov 2024 10:00:08 (7 days ago)

Investigating: We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

14 Nov 2024 09:45:36 (7 days ago)

See all updates

Business Chatbot Builder [Low performance]

Started 17 Oct 2024 12:22:04 (1 month ago), still ongoing

Minor Incident

Investigating

Bot Builder

We are currently experiencing low performance on Builder.

Impact: Slowness when using Builder.

Update: Our support team is actively working on it.

See all updates

[Blip Desk] - Degradation

Started 27 Aug 2024 14:00:38 (3 months ago), still ongoing

Minor Incident

Investigating

Desk

We are currently investigating this issue.

Recently Resolved Incidents

Blip Portal and Desk [Partial Outage]

Started 15 Nov 2024 09:00:30 (6 days ago), resolved 15 Nov 2024 12:34:41 (6 days ago)

Major Incident

Resolved

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Unavailability when accessing Blip Portal.

Update: Our support team is actively working on it.

See all updates

Blip Outage Survival Guide

A step-by-step guide to help you survive a Blip outage

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Blip Components

Blip

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Blip Desk

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Blip Portal and Desk [Partial Outage]

Started 15 Nov 2024 09:00:30 (6 days ago), resolved 15 Nov 2024 12:34:41 (6 days ago)

Major Incident

Resolved

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Unavailability when accessing Blip Portal.

Update: Our support team is actively working on it.

See all updates

[Blip Desk] - Degradation

Started 27 Aug 2024 14:00:38 (3 months ago), still ongoing

Minor Incident

Investigating

Desk

We are currently investigating this issue.

Blip Portal and Desk [Low performance]

Started 14 Nov 2024 09:45:36 (7 days ago), resolved 14 Nov 2024 15:08:56 (7 days ago)

Major Incident

Postmortem

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

Postmortem: Start Time: 14/11/2024 ~05:21 (GMT-3)
End Time: 14/11/2024 ~11:35 (GMT-3)

Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Mitigation Measures:
We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.

This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.

If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.

14 Nov 2024 15:11:26 (7 days ago)

Resolved: The workaround in our environment has restored the functionality and usability of our platform.

14 Nov 2024 15:08:56 (7 days ago)

Given this feedback, we monitor the environment to make sure it remains stable.

14 Nov 2024 14:25:33 (7 days ago)

Identified: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

The analysis revealed that the failure was due to a failure in our supplier that controls and releases resources on the Blip platform.

We opened a ticket with them and requested priority service.

14 Nov 2024 13:38:54 (7 days ago)

Investigating: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

We are validating the integrations that are part of the redirection process for user login.

As soon as we have new information, we will keep everyone updated.

14 Nov 2024 12:07:20 (7 days ago)

Investigating: We are continuing to investigate this issue.

14 Nov 2024 10:00:08 (7 days ago)

Investigating: We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

14 Nov 2024 09:45:36 (7 days ago)

See all updates

Blip Platform

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CRM

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Core

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Analytics

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Artificial Intelligence

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Portal

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Blip Portal and Desk [Partial Outage]

Started 15 Nov 2024 09:00:30 (6 days ago), resolved 15 Nov 2024 12:34:41 (6 days ago)

Major Incident

Resolved

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Unavailability when accessing Blip Portal.

Update: Our support team is actively working on it.

See all updates

Blip Portal and Desk [Low performance]

Started 14 Nov 2024 09:45:36 (7 days ago), resolved 14 Nov 2024 15:08:56 (7 days ago)

Major Incident

Postmortem

Desk

Portal

We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

Postmortem: Start Time: 14/11/2024 ~05:21 (GMT-3)
End Time: 14/11/2024 ~11:35 (GMT-3)

Incident Summary:
The Desk and Portal are inaccessible for some customers.

Impact Analysis:
In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Mitigation Measures:
We applied a workaround to our network infrastructure to mitigate the issue for all customers and received positive feedback from them that the platform is back to normal.

Root Cause Analysis:
In the face of the normalization of the environment, we classify the incident as resolved and now enter the root cause analysis stage.

This process will be conducted internally, as quickly as the situation requires, and will be published here on the status page as soon as possible.

If you have any questions or need additional clarification, we recommend that you contact the CSM of your account for support.

14 Nov 2024 15:11:26 (7 days ago)

Resolved: The workaround in our environment has restored the functionality and usability of our platform.

14 Nov 2024 15:08:56 (7 days ago)

Given this feedback, we monitor the environment to make sure it remains stable.

14 Nov 2024 14:25:33 (7 days ago)

Identified: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

The analysis revealed that the failure was due to a failure in our supplier that controls and releases resources on the Blip platform.

We opened a ticket with them and requested priority service.

14 Nov 2024 13:38:54 (7 days ago)

Investigating: Incident Summary: The Desk and Portal are inaccessible for some customers.

Impact Analysis: In short, the Portal presents a completely gray screen for some users and the Desk displays the Blip icon loading page (which keeps loading indefinitely).

Current status: Our technical experts are gathered in a war room investigating the scenario with full focus.

We are validating the integrations that are part of the redirection process for user login.

As soon as we have new information, we will keep everyone updated.

14 Nov 2024 12:07:20 (7 days ago)

Investigating: We are continuing to investigate this issue.

14 Nov 2024 10:00:08 (7 days ago)

Investigating: We are currently experiencing low performance on Blip Portal.

Impact: Slowness when using Blip Portal.

Update: Our support team is actively working on it.

14 Nov 2024 09:45:36 (7 days ago)

See all updates

Cloud Infrastructure

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Agendador

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Blip Channels

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Messenger

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BlipChat

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Workplace Chat

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BusinessChat

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Skype

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E-mail

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Instagram

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SMS

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Blip Hosting Enterprise

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Bot Builder

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Bot Router

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Blip Hosting Business

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Bot Builder

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Business Chatbot Builder [Low performance]

Started 17 Oct 2024 12:22:04 (1 month ago), still ongoing

Minor Incident

Investigating

Bot Builder

We are currently experiencing low performance on Builder.

Impact: Slowness when using Builder.

Update: Our support team is actively working on it.

See all updates

Bot Router

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Blip Packs

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Blip Go Personal

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Blip Alternatives

Character AI

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Kore.ai

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Purple

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Rossum

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Forethought AI

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Scale AI

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Zilliz

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Base

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Blip Status

Real-time updates of Blip issues and outages

Blip status is Operational

Blip Desk

Portal

Bot Builder

Active Incidents

Recently Resolved Incidents

Blip Outage Survival Guide

Blip Components

Blip Desk

Blip Platform

CRM

Core

Analytics

Artificial Intelligence

Portal

Cloud Infrastructure

Agendador

Blip Channels

WhatsApp

Telegram

Messenger

BlipChat

Workplace Chat

BusinessChat

Skype

E-mail

Instagram

SMS

Blip Hosting Enterprise

Bot Builder

Bot Router

Blip Hosting Business

Bot Builder

Bot Router

Blip Packs

Blip Go Personal

Blip Alternatives

Commonly Used Together