iAdvize (HA) Status
Real-time updates of iAdvize (HA) issues and outages
iAdvize (HA) status is Operational
Distribution settings
Bot service (except IA features)
Engagement Notification
Active Incidents
No active incidents
Recently Resolved Incidents
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow).
Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced.
The issue was resolved on August 20th at 10:45 by restarting the impacted services.
We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents.
We sincerely apologize for the inconvenience caused, and thank you for your understanding.
iAdvize (HA) Outage Survival Guide
iAdvize (HA) Components
iAdvize (HA) Administration
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Engagement settings
Distribution settings
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow).
Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced.
The issue was resolved on August 20th at 10:45 by restarting the impacted services.
We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents.
We sincerely apologize for the inconvenience caused, and thank you for your understanding.
Channel settings
Users management
Statistics (conversations)
Sending email
iAdvize (HA) Conversation Panel
Login
Conversation views
Message exchange
Conversation closure
Conversation transfer
Mirroring / Cobrowsing
Canned answer
iAdvize (HA) Onsite Channels
Chat
Call
Video
Mobile SDK
iAdvize (HA) Bot
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Copilot Shopper
Copilot Agent
Bot service (except IA features)
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow).
Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced.
The issue was resolved on August 20th at 10:45 by restarting the impacted services.
We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents.
We sincerely apologize for the inconvenience caused, and thank you for your understanding.
iAdvize (HA) Third Party Channels
Facebook Messenger
SMS
iAdvize (HA) Visitor’s interface
Engagement Notification
Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow).
Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced.
The issue was resolved on August 20th at 10:45 by restarting the impacted services.
We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents.
We sincerely apologize for the inconvenience caused, and thank you for your understanding.
