iAdvize (HA) status is Operational

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Statistics (conversations)
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Copilot Shopper
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

P1 - Copilots are not responding & conversation instability
Started 19 Jun 2025 13:45:30 (6 days ago), resolved 19 Jun 2025 15:45:58 (6 days ago)
Critical Incident
Resolved
Copilot Shopper
Statistics (conversations)

We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

P1 - Copilots are not responding & conversation report instability
Started 19 Jun 2025 08:39:28 (6 days ago), resolved 19 Jun 2025 08:57:07 (6 days ago)
Critical Incident
Resolved
Copilot Shopper
Statistics (conversations)

We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

iAdvize (HA) Outage Survival Guide

A step-by-step guide to help you survive a iAdvize (HA) outage
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    iAdvize (HA) Components

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    iAdvize (HA) Administration

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    Login
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    Engagement settings
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    Distribution settings
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    Channel settings
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    Users management
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    Statistics (conversations)
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    P1 - Copilots are not responding & conversation report instability
    Started 19 Jun 2025 08:39:28 (6 days ago), resolved 19 Jun 2025 08:57:07 (6 days ago)
    Critical Incident
    Resolved
    Copilot Shopper
    Statistics (conversations)

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

    P1 - Copilots are not responding & conversation instability
    Started 19 Jun 2025 13:45:30 (6 days ago), resolved 19 Jun 2025 15:45:58 (6 days ago)
    Critical Incident
    Resolved
    Copilot Shopper
    Statistics (conversations)

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

    Sending email
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    iAdvize (HA) Conversation Panel

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    Login
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    Conversation views
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    Message exchange
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    Conversation closure
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    Conversation transfer
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    Mirroring / Cobrowsing
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    Canned answer
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    iAdvize (HA) Onsite Channels

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    Chat
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    Call
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    Video
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    Mobile SDK
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    iAdvize (HA) Bot

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    Copilot Shopper
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    now
    P1 - Copilots are not responding & conversation report instability
    Started 19 Jun 2025 08:39:28 (6 days ago), resolved 19 Jun 2025 08:57:07 (6 days ago)
    Critical Incident
    Resolved
    Copilot Shopper
    Statistics (conversations)

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

    P1 - Copilots are not responding & conversation instability
    Started 19 Jun 2025 13:45:30 (6 days ago), resolved 19 Jun 2025 15:45:58 (6 days ago)
    Critical Incident
    Resolved
    Copilot Shopper
    Statistics (conversations)

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

    X
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    Copilot Agent
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    Bot service (except IA features)
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    iAdvize (HA) Third Party Channels

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    Facebook
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    Facebook Messenger
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    WhatsApp
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    SMS
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    iAdvize (HA) Visitor’s interface

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    Engagement Notification
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    iAdvize Messenger
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    iAdvize (HA) Mobile App (iOS/Android)

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    iAdvize (HA) APIs

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    Rest API
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    GraphQL API
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    Webhook
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