iAdvize (HA) Status
Real-time updates of iAdvize (HA) issues and outages
iAdvize (HA) status is Operational
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Copilot Shopper
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Copilot Agent
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Bot service (except IA features)
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Active Incidents
No active incidents
Recently Resolved Incidents
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Started 6 Oct 2025 07:30:32 (10 hours ago), resolved 6 Oct 2025 15:52:44 (1 hour ago)
Critical Incident
Resolved
Copilot Shopper
Copilot Agent
Bot service (except IA features)
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
iAdvize (HA) Outage Survival Guide
A step-by-step guide to help you survive a iAdvize (HA) outage
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iAdvize (HA) Components
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iAdvize (HA) Administration
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Login
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Engagement settings
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Distribution settings
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Channel settings
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Users management
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Statistics (conversations)
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Sending email
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iAdvize (HA) Conversation Panel
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Login
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Conversation views
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Message exchange
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Conversation closure
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Conversation transfer
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Mirroring / Cobrowsing
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Canned answer
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iAdvize (HA) Onsite Channels
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Chat
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Call
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Video
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Mobile SDK
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iAdvize (HA) Bot
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X
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Copilot Shopper
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P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Started 6 Oct 2025 07:30:32 (10 hours ago), resolved 6 Oct 2025 15:52:44 (1 hour ago)
Critical Incident
Resolved
Copilot Shopper
Copilot Agent
Bot service (except IA features)
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
Copilot Agent
Mon 29
Tue 30
Wed 1
Thu 2
Fri 3
Sat 4
Sun 5
now
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Started 6 Oct 2025 07:30:32 (10 hours ago), resolved 6 Oct 2025 15:52:44 (1 hour ago)
Critical Incident
Resolved
Copilot Shopper
Copilot Agent
Bot service (except IA features)
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
Bot service (except IA features)
Mon 29
Tue 30
Wed 1
Thu 2
Fri 3
Sat 4
Sun 5
now
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Started 6 Oct 2025 07:30:32 (10 hours ago), resolved 6 Oct 2025 15:52:44 (1 hour ago)
Critical Incident
Resolved
Copilot Shopper
Copilot Agent
Bot service (except IA features)
The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
iAdvize (HA) Third Party Channels
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Facebook Messenger
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SMS
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iAdvize (HA) Visitor’s interface
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Engagement Notification
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iAdvize Messenger
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iAdvize (HA) Mobile App (iOS/Android)
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iAdvize (HA) APIs
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Rest API
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GraphQL API
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Webhook
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