Hypercare Status

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Resolved: The outage with the third party vendor has been resolved.

Monitoring: The third-party services have been recovered. All Hypercare services are operational. We're currently monitoring the services.

Identified: Automated code escalation has been manually restored. All code team functions are now fully operational.

Identified: In addition to the previously reported Doppler outage, we have now identified a separate issue affecting virtual paging. This is due to a service disruption with Twilio, a third-party vendor. As a result, virtual paging is currently unavailable and may affect message delivery for some users.

You can view the Twilio status here: https://status.twilio.com

We continue to monitor both the Doppler and Twilio incidents and will provide updates as services are restored. Thank you for your continued patience.

Identified: The engineering team is manually updating the secrets to restore the services. Everbridge integration has been restored.

Investigating: We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

• Escalation notifications related to code team activations (note: code team activations remain fully operational)
• Schedule change email notifications
• Schedule and Equity report downloads
• Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv