Hypercare status is Partially Degraded Service

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Notifications and Real-Time Syncing (Canadian Region)
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Code Teams (Canadian Region)
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Administration and Scheduling (Canadian Region)
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API & Integrations (Canadian Region)
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Virtual Page (Canadian Region)
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Virtual Pager (U.S. Region)
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Notifications and Real-Time Syncing (U.S. Region)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

[US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
Major Incident
Resolved
Virtual Pager (U.S. Region)
Notifications and Real-Time Syncing (Canadian Region)
Notifications and Real-Time Syncing (U.S. Region)
Code Teams (Canadian Region)
Code Teams (U.S. Region)
More...

We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

  • Escalation notifications related to code team activations (note: code team activations remain fully operational)
  • Schedule change email notifications
  • Schedule and Equity report downloads
  • Everbridge file generation

We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

Hypercare Outage Survival Guide

A step-by-step guide to help you survive a Hypercare outage
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    Hypercare Components

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    Hypercare Canadian Region

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    Login and Single Sign On (Canadian Region)
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    Messaging (Canadian Region)
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    Notifications and Real-Time Syncing (Canadian Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    File Attachments (Canadian Region)
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    Viewing Who is On-Call (Canadian Region)
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    Code Teams (Canadian Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Self-serve Scheduling (Canadian Region)
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    Administration and Scheduling (Canadian Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    API & Integrations (Canadian Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Virtual Page (Canadian Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Hypercare United States Region

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    Login and Single Sign On (U.S. Region)
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    Virtual Pager (U.S. Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Messaging (U.S. Region)
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    Notifications and Real-Time Syncing (U.S. Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    File Attachments (U.S. Region)
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    Viewing Who is On-Call (U.S. Region)
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    Code Teams (U.S. Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Self-serve Scheduling (U.S. Region)
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    Administration and Scheduling (U.S. Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    API & Integrations (U.S. Region)
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    [US and Canada Regions] Partial Service Interruption Due to Third-Party Outage
    Started 12 Jun 2025 19:26:19 (6 days ago), resolved 12 Jun 2025 20:42:39 (6 days ago)
    Major Incident
    Resolved
    Virtual Pager (U.S. Region)
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)
    Code Teams (Canadian Region)
    Code Teams (U.S. Region)
    More...

    We are currently experiencing a partial service disruption caused by an ongoing outage with Doppler, one of our third-party service providers. As a result, the following Hypercare features are impacted:

    • Escalation notifications related to code team activations (note: code team activations remain fully operational)
    • Schedule change email notifications
    • Schedule and Equity report downloads
    • Everbridge file generation

    We are actively monitoring the situation and will provide updates as Doppler resolves the issue.

    You can view the status of the Doppler incident here: https://www.dopplerstatus.com/incidents/8jtzf7nrl9tv

    Hypercare European Region

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    Login and Single Sign On (European Region)
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    Virtual Pager (European Region)
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    Messaging (European Region)
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    Notifications and Real-Time Syncing (European Region)
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    File Attachments (European Region)
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    Viewing Who is On-Call (European Region)
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    Code Teams (European Region)
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    Self-serve Scheduling (European Region)
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    Administration and Scheduling (European Region)
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    API & Integrations (European Region)
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    Hypercare Marketing Website (Global)

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    Hypercare Payment Portal

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    Hypercare App Store Availability

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    Google Play Store
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    Apple App Store
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    Hypercare Twilio Voice, North America

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    Hypercare Twilio Voice, Europe

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