Hypercare Status: check for Hypercare outages and issues

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Canadian Region

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login and Single Sign On (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login services (US and CA) and notification services (US) interruption

Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)

Critical Incident

Resolved

Login and Single Sign On (Canadian Region)

Login and Single Sign On (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

Resolved: This incident has been resolved.

21 Oct 2025 17:33:00 (6 days ago)

Monitoring: [US region] Notification and Real-time syncing are recovered. We're monitoring the services.

20 Oct 2025 18:58:52 (6 days ago)

Monitoring: [US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

20 Oct 2025 17:15:22 (7 days ago)

Monitoring: [US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

20 Oct 2025 16:41:17 (7 days ago)

Monitoring: [US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

20 Oct 2025 15:06:35 (7 days ago)

Monitoring: [US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 14:48:36 (7 days ago)

Monitoring: [US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

20 Oct 2025 12:28:08 (7 days ago)

Monitoring: Login services for users based in Canada have been fully restored.

We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

20 Oct 2025 09:52:13 (7 days ago)

Monitoring: Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

20 Oct 2025 09:30:21 (7 days ago)

Investigating: Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 08:00:59 (7 days ago)

See all updates

Messaging (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Notifications and Real-Time Syncing (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

File Attachments (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Viewing Who is On-Call (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Code Teams (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Self-serve Scheduling (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Administration and Scheduling (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

API & Integrations (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Virtual Page (Canadian Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare United States Region

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login and Single Sign On (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login services (US and CA) and notification services (US) interruption

Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)

Critical Incident

Resolved

Login and Single Sign On (Canadian Region)

Login and Single Sign On (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

Resolved: This incident has been resolved.

21 Oct 2025 17:33:00 (6 days ago)

Monitoring: [US region] Notification and Real-time syncing are recovered. We're monitoring the services.

20 Oct 2025 18:58:52 (6 days ago)

Monitoring: [US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

20 Oct 2025 17:15:22 (7 days ago)

Monitoring: [US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

20 Oct 2025 16:41:17 (7 days ago)

Monitoring: [US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

20 Oct 2025 15:06:35 (7 days ago)

Monitoring: [US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 14:48:36 (7 days ago)

Monitoring: [US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

20 Oct 2025 12:28:08 (7 days ago)

Monitoring: Login services for users based in Canada have been fully restored.

We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

20 Oct 2025 09:52:13 (7 days ago)

Monitoring: Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

20 Oct 2025 09:30:21 (7 days ago)

Investigating: Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 08:00:59 (7 days ago)

See all updates

Virtual Pager (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Messaging (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login services (US and CA) and notification services (US) interruption

Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)

Critical Incident

Resolved

Login and Single Sign On (Canadian Region)

Login and Single Sign On (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

Resolved: This incident has been resolved.

21 Oct 2025 17:33:00 (6 days ago)

Monitoring: [US region] Notification and Real-time syncing are recovered. We're monitoring the services.

20 Oct 2025 18:58:52 (6 days ago)

Monitoring: [US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

20 Oct 2025 17:15:22 (7 days ago)

Monitoring: [US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

20 Oct 2025 16:41:17 (7 days ago)

Monitoring: [US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

20 Oct 2025 15:06:35 (7 days ago)

Monitoring: [US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 14:48:36 (7 days ago)

Monitoring: [US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

20 Oct 2025 12:28:08 (7 days ago)

Monitoring: Login services for users based in Canada have been fully restored.

We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

20 Oct 2025 09:52:13 (7 days ago)

Monitoring: Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

20 Oct 2025 09:30:21 (7 days ago)

Investigating: Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 08:00:59 (7 days ago)

See all updates

Notifications and Real-Time Syncing (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login services (US and CA) and notification services (US) interruption

Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)

Critical Incident

Resolved

Login and Single Sign On (Canadian Region)

Login and Single Sign On (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

Resolved: This incident has been resolved.

21 Oct 2025 17:33:00 (6 days ago)

Monitoring: [US region] Notification and Real-time syncing are recovered. We're monitoring the services.

20 Oct 2025 18:58:52 (6 days ago)

Monitoring: [US only] Messaging functions are now fully operational. Real-time notification system is still impacted. We will continue to monitor system recovery from AWS services.

20 Oct 2025 17:15:22 (7 days ago)

Monitoring: [US only] We are observing intermittent delays when loading messaging screens as the system processes requests on AWS. Our engineers are actively exploring options to restore full service despite the ongoing AWS incident.

20 Oct 2025 16:41:17 (7 days ago)

Monitoring: [US only] Hypercare login services are recovered. Real-time notifications are still impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident.

20 Oct 2025 15:06:35 (7 days ago)

Monitoring: [US only] Hypercare login services and real-time notifications are impacted by AWS outage. Engineers are continuing to investigate options for restoring the services despite the AWS incident. Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 14:48:36 (7 days ago)

Monitoring: [US only] Users in US region continue to be impacted by the AWS incident. Engineers are continuing to investigate options for restoring real-time notification services despite the AWS incident.

20 Oct 2025 12:28:08 (7 days ago)

Monitoring: Login services for users based in Canada have been fully restored.

We continue to monitor restoration of Notification and Real-Time Syncing services for US users.

20 Oct 2025 09:52:13 (7 days ago)

Monitoring: Hypercare services are gradually restoring to normal operations. Services are recovering with significant improvement. Our team continues to monitor the situation with AWS.

20 Oct 2025 09:30:21 (7 days ago)

Investigating: Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

20 Oct 2025 08:00:59 (7 days ago)

See all updates

File Attachments (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Viewing Who is On-Call (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Code Teams (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Self-serve Scheduling (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Administration and Scheduling (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

API & Integrations (U.S. Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare European Region

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Login and Single Sign On (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Virtual Pager (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Messaging (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Notifications and Real-Time Syncing (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

File Attachments (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Viewing Who is On-Call (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Code Teams (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Self-serve Scheduling (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Administration and Scheduling (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

API & Integrations (European Region)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Marketing Website (Global)

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Payment Portal

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare App Store Availability

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Google Play Store

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Apple App Store

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Twilio Voice, North America

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Twilio Voice, Europe

Mon 20

Tue 21

Wed 22

Thu 23

Fri 24

Sat 25

Sun 26

now

Hypercare Status

Real-time updates of Hypercare issues and outages

Hypercare status is Partially Degraded Service

Login and Single Sign On (Canadian Region)

Login and Single Sign On (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

Hypercare Twilio Voice, Europe

Active Incidents

Recently Resolved Incidents

Hypercare Outage Survival Guide

Hypercare Components

Hypercare Canadian Region

Login and Single Sign On (Canadian Region)

Messaging (Canadian Region)

Notifications and Real-Time Syncing (Canadian Region)

File Attachments (Canadian Region)

Viewing Who is On-Call (Canadian Region)

Code Teams (Canadian Region)

Self-serve Scheduling (Canadian Region)

Administration and Scheduling (Canadian Region)

API & Integrations (Canadian Region)

Virtual Page (Canadian Region)

Hypercare United States Region

Login and Single Sign On (U.S. Region)

Virtual Pager (U.S. Region)

Messaging (U.S. Region)

Notifications and Real-Time Syncing (U.S. Region)

File Attachments (U.S. Region)

Viewing Who is On-Call (U.S. Region)

Code Teams (U.S. Region)

Self-serve Scheduling (U.S. Region)

Administration and Scheduling (U.S. Region)

API & Integrations (U.S. Region)

Hypercare European Region

Login and Single Sign On (European Region)

Virtual Pager (European Region)

Messaging (European Region)

Notifications and Real-Time Syncing (European Region)

File Attachments (European Region)

Viewing Who is On-Call (European Region)

Code Teams (European Region)

Self-serve Scheduling (European Region)

Administration and Scheduling (European Region)

API & Integrations (European Region)

Hypercare Marketing Website (Global)

Hypercare Payment Portal

Hypercare App Store Availability

Google Play Store

Apple App Store

Hypercare Twilio Voice, North America

Hypercare Twilio Voice, Europe

Hypercare Alternatives

Commonly Used Together