Hypercare Status

Monitoring: Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.

Monitoring: The fix has been deployed and we're currently monitoring the Android notifications behaviour.

Identified: The issue has been identified and engineering is deploying a fix.

Investigating: We have received reports on Android users not receiving notifications. The engineering team is currently investigating.

Monitoring: A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.

Identified: Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

Identified: The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.

Investigating: We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.

Monitoring: Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.

Monitoring: The fix has been deployed and we're currently monitoring the Android notifications behaviour.

Identified: The issue has been identified and engineering is deploying a fix.

Investigating: We have received reports on Android users not receiving notifications. The engineering team is currently investigating.

Monitoring: A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.

Identified: Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

Identified: The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.

Investigating: We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.

Monitoring: Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.

Monitoring: The fix has been deployed and we're currently monitoring the Android notifications behaviour.

Identified: The issue has been identified and engineering is deploying a fix.

Investigating: We have received reports on Android users not receiving notifications. The engineering team is currently investigating.

Monitoring: A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.

Identified: Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

Identified: The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.

Investigating: We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.

Monitoring: Android notifications seem stable. We are continuing to monitor the behaviour of Android notifications.

Monitoring: The fix has been deployed and we're currently monitoring the Android notifications behaviour.

Identified: The issue has been identified and engineering is deploying a fix.

Investigating: We have received reports on Android users not receiving notifications. The engineering team is currently investigating.

Monitoring: A fix for the root cause of the issue has been implemented. It's backwards compatible and users do not need to update the Android app. We're currently doing more testing and monitoring the performance to ensure notifications are performing as expected.

Identified: Our team has identified the issue and shipped out the fix on the server side. Unfortunately, we will also need to release a new version of the Android app to fully resolve the issue.

Our team is aiming to release the new version of Android by September 6th to account for sufficient time for testing and quality assurance purposes.

Identified: The potential cause for inconsistent push notifications on Android device has been identified, and the fix will need another 2 days to be implemented. In the meantime, Android users are advised to set up the safeguard notifications (FAQ: https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ) or revert to manual escalation if necessary.

Investigating: We have received reports of inconsistent notifications on Android devices. We're currently investigating the issue.