Hypercare status is Partially Degraded Service

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Login and Single Sign On (Canadian Region)
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Login and Single Sign On (U.S. Region)
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Messaging (U.S. Region)
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Notifications and Real-Time Syncing (U.S. Region)
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Hypercare Twilio Voice, Europe

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Active Incidents

No active incidents

Recently Resolved Incidents

Login services (US and CA) and notification services (US) interruption
Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)
Critical Incident
Resolved
Login and Single Sign On (Canadian Region)
Login and Single Sign On (U.S. Region)
Messaging (U.S. Region)
Notifications and Real-Time Syncing (U.S. Region)

Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

Hypercare Outage Survival Guide

A step-by-step guide to help you survive a Hypercare outage
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    Hypercare Components

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    Hypercare Canadian Region

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    Login and Single Sign On (Canadian Region)
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    Login services (US and CA) and notification services (US) interruption
    Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)
    Critical Incident
    Resolved
    Login and Single Sign On (Canadian Region)
    Login and Single Sign On (U.S. Region)
    Messaging (U.S. Region)
    Notifications and Real-Time Syncing (U.S. Region)

    Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

    Messaging (Canadian Region)
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    Notifications and Real-Time Syncing (Canadian Region)
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    File Attachments (Canadian Region)
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    Viewing Who is On-Call (Canadian Region)
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    Code Teams (Canadian Region)
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    Self-serve Scheduling (Canadian Region)
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    Administration and Scheduling (Canadian Region)
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    API & Integrations (Canadian Region)
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    Virtual Page (Canadian Region)
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    Hypercare United States Region

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    Login and Single Sign On (U.S. Region)
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    Login services (US and CA) and notification services (US) interruption
    Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)
    Critical Incident
    Resolved
    Login and Single Sign On (Canadian Region)
    Login and Single Sign On (U.S. Region)
    Messaging (U.S. Region)
    Notifications and Real-Time Syncing (U.S. Region)

    Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

    Virtual Pager (U.S. Region)
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    Messaging (U.S. Region)
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    Login services (US and CA) and notification services (US) interruption
    Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)
    Critical Incident
    Resolved
    Login and Single Sign On (Canadian Region)
    Login and Single Sign On (U.S. Region)
    Messaging (U.S. Region)
    Notifications and Real-Time Syncing (U.S. Region)

    Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

    Notifications and Real-Time Syncing (U.S. Region)
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    Login services (US and CA) and notification services (US) interruption
    Started 20 Oct 2025 08:00:59 (7 days ago), resolved 21 Oct 2025 17:33:00 (6 days ago)
    Critical Incident
    Resolved
    Login and Single Sign On (Canadian Region)
    Login and Single Sign On (U.S. Region)
    Messaging (U.S. Region)
    Notifications and Real-Time Syncing (U.S. Region)

    Critical AWS services experiencing an outage causing interruptions Hypercare login services (impacting US and Canada users) and notification delivery (US only). Users who are already logged into Hypercare are asked to stay logged in.

    File Attachments (U.S. Region)
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    Viewing Who is On-Call (U.S. Region)
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    Code Teams (U.S. Region)
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    Self-serve Scheduling (U.S. Region)
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    Administration and Scheduling (U.S. Region)
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    API & Integrations (U.S. Region)
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    Hypercare European Region

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    Login and Single Sign On (European Region)
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    Virtual Pager (European Region)
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    Messaging (European Region)
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    Notifications and Real-Time Syncing (European Region)
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    File Attachments (European Region)
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    Viewing Who is On-Call (European Region)
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    Code Teams (European Region)
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    Self-serve Scheduling (European Region)
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    Administration and Scheduling (European Region)
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    API & Integrations (European Region)
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    Hypercare Marketing Website (Global)

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    Hypercare Payment Portal

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    Hypercare App Store Availability

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    Google Play Store
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    Apple App Store
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    Hypercare Twilio Voice, North America

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    Hypercare Twilio Voice, Europe

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