Hypercare Status
Real-time updates of Hypercare issues and outages
Hypercare status is Partially Degraded Service
Hypercare Canadian Region
Notifications and Real-Time Syncing (Canadian Region)
Hypercare United States Region
Notifications and Real-Time Syncing (U.S. Region)
Hypercare Twilio Voice, Europe
Active Incidents
We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.
Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
Recently Resolved Incidents
No recent incidents
Hypercare Outage Survival Guide
Hypercare Components
Hypercare Canadian Region
Login and Single Sign On (Canadian Region)
Messaging (Canadian Region)
Notifications and Real-Time Syncing (Canadian Region)
We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.
Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
File Attachments (Canadian Region)
Viewing Who is On-Call (Canadian Region)
Code Teams (Canadian Region)
Self-serve Scheduling (Canadian Region)
Administration and Scheduling (Canadian Region)
API & Integrations (Canadian Region)
Virtual Page (Canadian Region)
Hypercare United States Region
Login and Single Sign On (U.S. Region)
Virtual Pager (U.S. Region)
Messaging (U.S. Region)
Notifications and Real-Time Syncing (U.S. Region)
We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.
Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ
File Attachments (U.S. Region)
Viewing Who is On-Call (U.S. Region)
Code Teams (U.S. Region)
Self-serve Scheduling (U.S. Region)
Administration and Scheduling (U.S. Region)
API & Integrations (U.S. Region)
Hypercare European Region
Login and Single Sign On (European Region)
Virtual Pager (European Region)
Messaging (European Region)
Notifications and Real-Time Syncing (European Region)
File Attachments (European Region)
Viewing Who is On-Call (European Region)
Code Teams (European Region)
Self-serve Scheduling (European Region)
Administration and Scheduling (European Region)
API & Integrations (European Region)
Hypercare Marketing Website (Global)
Hypercare Payment Portal
Hypercare App Store Availability
Google Play Store
Apple App Store
Hypercare Twilio Voice, North America
Hypercare Twilio Voice, Europe
Hypercare Alternatives
Doxy.me Text Messaging Services
Twilio SMS Short Code, North America
Intermountain Health App Online Patient Portal
At this time the following features are unavailable:
- Viewing sent messages
- Viewing Clinic Documents
We are investigating the cause of the issue. We apologize for any inconvenience this has caused.
