Hypercare Status
Real-time updates of Hypercare issues and outages
Hypercare status is Operational
API & Integrations (Canadian Region)
API & Integrations (U.S. Region)
Active Incidents
We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.
For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support ([email protected] or 1(877) 379-3533) for advice on next steps.
Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Recently Resolved Incidents
No recent incidents
Hypercare Outage Survival Guide
Hypercare Components
Hypercare Canadian Region
Login and Single Sign On (Canadian Region)
Messaging (Canadian Region)
Notifications and Real-Time Syncing (Canadian Region)
File Attachments (Canadian Region)
Viewing Who is On-Call (Canadian Region)
Code Teams (Canadian Region)
Self-serve Scheduling (Canadian Region)
Administration and Scheduling (Canadian Region)
API & Integrations (Canadian Region)
We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.
For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support ([email protected] or 1(877) 379-3533) for advice on next steps.
Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.
Virtual Pager (Canadian Region)
Hypercare United States Region
Login and Single Sign On (U.S. Region)
Virtual Pager (U.S. Region)
Messaging (U.S. Region)
Notifications and Real-Time Syncing (U.S. Region)
File Attachments (U.S. Region)
Viewing Who is On-Call (U.S. Region)
Code Teams (U.S. Region)
Self-serve Scheduling (U.S. Region)
Administration and Scheduling (U.S. Region)
API & Integrations (U.S. Region)
We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled.
For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support ([email protected] or 1(877) 379-3533) for advice on next steps.
Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.