Hypercare Status
Real-time updates of Hypercare issues and outages
Hypercare status is Operational
API & Integrations (Canadian Region)
Virtual Pager (Canadian Region)
Virtual Pager (U.S. Region)
Active Incidents
No active incidents
Recently Resolved Incidents
An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.
A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.
An issue has been identified for virtual pager users who have a custom audio files handling the initial greeting, and if applicable, the voicemail instructions. Outside calls to virtual pager numbers who have custom audio files will encounter a muffled sound or no sound when calling the number and will not be able to proceed to leave a callback number. This is impacting all users in Canada and US regions.
The interim solution is to have the audio file be updated to Hypercare's default audio messages, which can be done via the Admin Portal at admin.hypercare.com. Alternatively, designated administrators can call Hypercare Support at 1(877) 379-3533 to have this updated.
We are actively working on a permanent fix.
Hypercare Outage Survival Guide
Hypercare Components
Hypercare Canadian Region
Login and Single Sign On (Canadian Region)
Messaging (Canadian Region)
Notifications and Real-Time Syncing (Canadian Region)
File Attachments (Canadian Region)
Viewing Who is On-Call (Canadian Region)
Code Teams (Canadian Region)
Self-serve Scheduling (Canadian Region)
Administration and Scheduling (Canadian Region)
API & Integrations (Canadian Region)
An issue has been identified regarding shifts not populating in Hypercare for departments that leverage a third-party schedule integration partner (MetricAid and Mesh AI), which is impacting users in Canada. If there are any changes that need to be made to the current on-call shift(s), schedule/department admins will need to make these updates directly in Hypercare's Admin Portal (admin.hypercare.com) to ensure the correct information appears in Hypercare.
A fix is being worked on. Next update is expected for 12:00 PM or sooner. After the fix is deployed, schedule information will be re-synced to ensure data is accurate in Hypercare.
Virtual Pager (Canadian Region)
An issue has been identified for virtual pager users who have a custom audio files handling the initial greeting, and if applicable, the voicemail instructions. Outside calls to virtual pager numbers who have custom audio files will encounter a muffled sound or no sound when calling the number and will not be able to proceed to leave a callback number. This is impacting all users in Canada and US regions.
The interim solution is to have the audio file be updated to Hypercare's default audio messages, which can be done via the Admin Portal at admin.hypercare.com. Alternatively, designated administrators can call Hypercare Support at 1(877) 379-3533 to have this updated.
We are actively working on a permanent fix.
Hypercare United States Region
Login and Single Sign On (U.S. Region)
Virtual Pager (U.S. Region)
An issue has been identified for virtual pager users who have a custom audio files handling the initial greeting, and if applicable, the voicemail instructions. Outside calls to virtual pager numbers who have custom audio files will encounter a muffled sound or no sound when calling the number and will not be able to proceed to leave a callback number. This is impacting all users in Canada and US regions.
The interim solution is to have the audio file be updated to Hypercare's default audio messages, which can be done via the Admin Portal at admin.hypercare.com. Alternatively, designated administrators can call Hypercare Support at 1(877) 379-3533 to have this updated.
We are actively working on a permanent fix.