Artera Status
Real-time updates of Artera issues and outages
Artera status is Operational
Automations and Automated Messaging
Manual Messaging
SendMessage API
System Integrations and Interface
Vendors and Partners
VPN
Active Incidents
No active incidents
Recently Resolved Incidents
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.
What is affected?
Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.
Outbound Messages: You may experienc delays in messages being sent out to patients.
The vendor maintenance is expected to occur during the following window:
Start: March 11, 2026, 7:00 AM PST
Estimated Completion: March 11, 2026, 11:00 AM PST
Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
We have identified processing delays within our HL7 Interface component. While the previous messaging incident is being monitored, we are seeing a backlog of data impacting interface updates.
What is affected?
Patient Demographic Updates: Changes made in your EHR may not be immediately reflected in Artera.
Appointment Updates: New, canceled, or modified appointments are currently queuing.
Current Status Our engineering team is currently working to increase processing throughput to clear the backlog. We will provide an update as soon as the queue begins to normalize.
Artera Outage Survival Guide
Artera Components
USA - Artera Platform
Artera Web Application
Analytics and Reporting
Forms and Surveys
Login to Artera Web App
Real Time Notifications in Artera Application
Artera USA - Messaging
Automations and Automated Messaging
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.
What is affected?
Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.
Outbound Messages: You may experienc delays in messages being sent out to patients.
The vendor maintenance is expected to occur during the following window:
Start: March 11, 2026, 7:00 AM PST
Estimated Completion: March 11, 2026, 11:00 AM PST
Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
Conversation Builder
Manual Messaging
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.
What is affected?
Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.
Outbound Messages: You may experienc delays in messages being sent out to patients.
The vendor maintenance is expected to occur during the following window:
Start: March 11, 2026, 7:00 AM PST
Estimated Completion: March 11, 2026, 11:00 AM PST
Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
SendMessage API
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.
What is affected?
Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.
Outbound Messages: You may experienc delays in messages being sent out to patients.
The vendor maintenance is expected to occur during the following window:
Start: March 11, 2026, 7:00 AM PST
Estimated Completion: March 11, 2026, 11:00 AM PST
Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
Artera USA - Infrastructure and Partners
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
System Integrations and Interface
We have identified processing delays within our HL7 Interface component. While the previous messaging incident is being monitored, we are seeing a backlog of data impacting interface updates.
What is affected?
Patient Demographic Updates: Changes made in your EHR may not be immediately reflected in Artera.
Appointment Updates: New, canceled, or modified appointments are currently queuing.
Current Status Our engineering team is currently working to increase processing throughput to clear the backlog. We will provide an update as soon as the queue begins to normalize.
Vendors and Partners
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors.
What is affected?
Inbound Messages: Messages sent from patients are currently not being received by the Artera platform.
Outbound Messages: You may experienc delays in messages being sent out to patients.
The vendor maintenance is expected to occur during the following window:
Start: March 11, 2026, 7:00 AM PST
Estimated Completion: March 11, 2026, 11:00 AM PST
Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
VPN
We have identified processing delays within our HL7 Interface component. While the previous messaging incident is being monitored, we are seeing a backlog of data impacting interface updates.
What is affected?
Patient Demographic Updates: Changes made in your EHR may not be immediately reflected in Artera.
Appointment Updates: New, canceled, or modified appointments are currently queuing.
Current Status Our engineering team is currently working to increase processing throughput to clear the backlog. We will provide an update as soon as the queue begins to normalize.