Artera Status
Real-time updates of Artera issues and outages
Artera status is Operational
Analytics and Reporting
Artera Marketing Website
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Active Incidents
No active incidents
Recently Resolved Incidents
At approximately 5:03 AM PT, September 3, 2026, a malicious actor accessed Artera’s marketing website (Artera.io) and installed a malicious WPCode Snippet that injected a fake Windows Defender tech-support scam iframe into the artera.io homepage. This caused some visitors to experience pop-ups of a fake Windows Defender security alert. Artera’s security team located the malicious plugin, eradicated the “scareware” from Artera.io and worked with the third party WordPress team to harden access to the Artera marketing website by 10:30 AM PT.
The marketing website is separate from our production platform. After careful investigation, we have found no evidence that Artera products were infiltrated, data were accessed, or PHI or PII were accessed.
What is the Scareware’s Impact:
- If a visitor viewed the fake alert only, there is no compromise.
- If a visitor clicked on the fake alert, the browser may have locked and triggered a malicious file download.
- If a visitor called the number, the scammer who answered may have tried to “social engineer” the caller to install a remote-access software, then the scammer may have tried to use that remote access to install a trojan to steal or extract data.
Why are we sharing this update? We believe in being proactive and transparent about cyber security. Any visitors to Artera.io on, September 3, 2026 from 5:03 AM PT to 10:30 AM PT who interacted with this scareware, such as clicking on it or calling the phone numbers, could be compromised. We are proactively reaching out to the organizations whose IP addresses we can identify who visited our marketing website during the incident window.
Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.
Artera Outage Survival Guide
Artera Components
USA - Artera Platform
Artera Web Application
Analytics and Reporting
Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.
Forms and Surveys
Login to Artera Web App
Real Time Notifications in Artera Application
Artera USA - Messaging
Automations and Automated Messaging
Conversation Builder
Manual Messaging
SendMessage API
Artera USA - Infrastructure and Partners
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
System Integrations and Interface
Vendors and Partners
VPN
CANADA - Artera Platform
Artera Web Application
Analytics and Reporting
Forms and Surveys
Login to Artera Web App
Real Time Notifications in Artera Application
Artera CANADA - Messaging
Automated or Manual Messaging
Conversation Builder
SendMessage API
Artera CANADA - Infrastructure and Partners
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
System Integrations and Interface
Vendors and Partners
VPN
Artera Other
Artera Marketing Website
At approximately 5:03 AM PT, September 3, 2026, a malicious actor accessed Artera’s marketing website (Artera.io) and installed a malicious WPCode Snippet that injected a fake Windows Defender tech-support scam iframe into the artera.io homepage. This caused some visitors to experience pop-ups of a fake Windows Defender security alert. Artera’s security team located the malicious plugin, eradicated the “scareware” from Artera.io and worked with the third party WordPress team to harden access to the Artera marketing website by 10:30 AM PT.
The marketing website is separate from our production platform. After careful investigation, we have found no evidence that Artera products were infiltrated, data were accessed, or PHI or PII were accessed.
What is the Scareware’s Impact:
- If a visitor viewed the fake alert only, there is no compromise.
- If a visitor clicked on the fake alert, the browser may have locked and triggered a malicious file download.
- If a visitor called the number, the scammer who answered may have tried to “social engineer” the caller to install a remote-access software, then the scammer may have tried to use that remote access to install a trojan to steal or extract data.
Why are we sharing this update? We believe in being proactive and transparent about cyber security. Any visitors to Artera.io on, September 3, 2026 from 5:03 AM PT to 10:30 AM PT who interacted with this scareware, such as clicking on it or calling the phone numbers, could be compromised. We are proactively reaching out to the organizations whose IP addresses we can identify who visited our marketing website during the incident window.