Artera Status

Resolved: At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored.

Impact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident.

All systems are stable, and this incident is now resolved.

Monitoring: Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.

Our team is actively monitoring performance to ensure full system stability.

Identified: Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.

Current Status:

Working: Automated messages continue to send normally from Artera.

Impacted: Patient channels in the Artera Inbox are still failing to load.

Identified: We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.

Our engineering team is actively working on a fix to resolve the database load and restore full functionality.

Investigating: We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations.

Our team is actively looking into the cause, and we will post another update as soon as we have more details.

Resolved: At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored.

Impact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident.

All systems are stable, and this incident is now resolved.

Monitoring: Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.

Our team is actively monitoring performance to ensure full system stability.

Identified: Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.

Current Status:

Working: Automated messages continue to send normally from Artera.

Impacted: Patient channels in the Artera Inbox are still failing to load.

Identified: We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.

Our engineering team is actively working on a fix to resolve the database load and restore full functionality.

Investigating: We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations.

Our team is actively looking into the cause, and we will post another update as soon as we have more details.

Resolved: At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored.

Impact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident.

All systems are stable, and this incident is now resolved.

Monitoring: Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.

Our team is actively monitoring performance to ensure full system stability.

Identified: Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.

Current Status:

Working: Automated messages continue to send normally from Artera.

Impacted: Patient channels in the Artera Inbox are still failing to load.

Identified: We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.

Our engineering team is actively working on a fix to resolve the database load and restore full functionality.

Investigating: We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations.

Our team is actively looking into the cause, and we will post another update as soon as we have more details.

Resolved: The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations.

If you have any additional questions or outstanding issues, please contact us at support.artera.io.

Monitoring: Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing.

We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.

Identified: Impact: Degraded Performance

We are currently investigating an issue causing processing delays for interface messages.

Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.

Status: Our engineering team has identified the cause and is actively working on a resolution.

Support: If you require immediate assistance, please log a ticket via support.artera.io.

We will provide further updates as new information becomes available.