Artera Status

Artera Status

Real-time updates of Artera issues and outages

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Artera status is Operational

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Automations and Automated Messaging
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Active Incidents

No active incidents

Recently Resolved Incidents

Delay in scheduled appointment automations
Started 15 Nov 2024 21:11:59 (5 days ago), resolved 15 Nov 2024 22:45:35 (5 days ago)
Minor Incident
Resolved
Automations and Automated Messaging

Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations and will continue to monitor as our queues decrease. This issue is only affecting scheduled appointment automations.

We thank you for your patience as we work through this issue.

If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

See all updates

Artera Outage Survival Guide

A step-by-step guide to help you survive a Artera outage
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    Artera Components

    Artera Status

    Artera

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    USA - Artera Platform

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    Artera Web Application
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    Analytics and Reporting
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    Forms and Surveys
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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera USA - Messaging

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    Automations and Automated Messaging
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    Delay in scheduled appointment automations
    Started 15 Nov 2024 21:11:59 (5 days ago), resolved 15 Nov 2024 22:45:35 (5 days ago)
    Minor Incident
    Resolved
    Automations and Automated Messaging

    Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations and will continue to monitor as our queues decrease. This issue is only affecting scheduled appointment automations.

    We thank you for your patience as we work through this issue.

    If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

    See all updates
    Conversation Builder
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    Manual Messaging
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    SendMessage API
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    Artera USA - Infrastructure and Partners

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    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    System Integrations and Interface
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    Vendors and Partners
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    VPN
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    CANADA - Artera Platform

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    Artera Web Application
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    Analytics and Reporting
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    Forms and Surveys
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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera CANADA - Messaging

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    Automated or Manual Messaging
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    Conversation Builder
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    SendMessage API
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    Artera CANADA - Infrastructure and Partners

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    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    System Integrations and Interface
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    Vendors and Partners
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    VPN
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    Artera Alternatives

    Pulsara Status

    Pulsara

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    Accurx Status

    Accurx

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    Doxy.me Status

    Doxy.me

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    Doxy.me Text Messaging Services

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    Twilio SMS Short Code, North America
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    See all
    Hypercare Status

    Hypercare

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    Hypercare Canadian Region

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    Notifications and Real-Time Syncing (Canadian Region)
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    [CA & US Region] Users being logged out of Hypercare app
    Started 20 Nov 2024 20:14:45 (12 hours ago), still ongoing
    Minor Incident
    Investigating
    Notifications and Real-Time Syncing (Canadian Region)
    Notifications and Real-Time Syncing (U.S. Region)

    We are currently investigating reports of users being routinely logged out of their Hypercare app on Android and iOS devices, impacting their ability to receive app push notifications. Reports have been received from users in both CA and US region.

    Our Engineering team is investigating potential root causes for this unexpected behaviour on some user devices. Users are being encouraged to turn on Safeguard Notifications in Hypercare should they wish to receive a back-up notifications. https://support.hypercare.com/hc/en-us/articles/5376178050445-Safeguard-Notifications-FAQ

    See all updates
    See all
    Solutionreach Status

    Solutionreach

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    TigerConnect Status

    TigerConnect

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    Intermountain Health App Status

    Intermountain Health App

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    Intermountain Health App Online Patient Portal

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    Viewing sent messages, and Clinic Documents may be temporarily unavailable at this time.
    Started 20 Nov 2024 18:13:55 (14 hours ago), still ongoing
    Minor Incident
    Investigating
    Online Patient Portal
    Apple Mobile App
    Android Mobile App
    Get Care Features

    At this time the following features are unavailable:

    • Viewing sent messages
    • Viewing Clinic Documents

    We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

    Intermountain Health App Mobile Applications

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    See all
    Updox Status

    Updox

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    Commonly Used Together

    Beyond The Whiteboard Status

    Beyond The Whiteboard