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Active Incidents

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Recently Resolved Incidents

Unable to search via the Patient Search and Scheduled view
Started 11 Aug 2025 15:19:59 (4 days ago), resolved 11 Aug 2025 16:53:43 (4 days ago)
Minor Incident
Resolved
Artera Web Application

Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results.
Searching is still possible through the recent messages view.

Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour.

We thank you for your patience as we continue to look into this issue.

If you have any other related issues to report, please reach out to our support team via support.artera.io.

Artera Outage Survival Guide

A step-by-step guide to help you survive a Artera outage
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    Artera Components

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    USA - Artera Platform

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    Artera Web Application
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    Unable to search via the Patient Search and Scheduled view
    Started 11 Aug 2025 15:19:59 (4 days ago), resolved 11 Aug 2025 16:53:43 (4 days ago)
    Minor Incident
    Resolved
    Artera Web Application

    Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results.
    Searching is still possible through the recent messages view.

    Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour.

    We thank you for your patience as we continue to look into this issue.

    If you have any other related issues to report, please reach out to our support team via support.artera.io.

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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera USA - Messaging

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    Automations and Automated Messaging
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    Conversation Builder
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    Manual Messaging
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    SendMessage API
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    Artera USA - Infrastructure and Partners

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    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    CANADA - Artera Platform

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    Artera Web Application
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    Analytics and Reporting
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    Forms and Surveys
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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera CANADA - Messaging

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    Automated or Manual Messaging
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    Conversation Builder
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    SendMessage API
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    Artera CANADA - Infrastructure and Partners

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    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    System Integrations and Interface
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    Vendors and Partners
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    VPN
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