Artera status is Operational

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System Integrations and Interface
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Active Incidents

No active incidents

Recently Resolved Incidents

Interface Processing Delays
Started 5 Aug 2026 17:12:15 (3 days ago), resolved 5 Aug 2026 20:35:16 (3 days ago)
Minor Incident
Resolved
System Integrations and Interface

Impact: Degraded Performance

We are currently investigating an issue causing processing delays for interface messages.

Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.

Status: Our engineering team has identified the cause and is actively working on a resolution.

Support: If you require immediate assistance, please log a ticket via support.artera.io.

We will provide further updates as new information becomes available.

Artera Outage Survival Guide

A step-by-step guide to help you survive a Artera outage
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    Artera Components

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    USA - Artera Platform

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    Artera Web Application
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    Analytics and Reporting
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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera USA - Messaging

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    Automations and Automated Messaging
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    Conversation Builder
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    Manual Messaging
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    SendMessage API
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    Artera USA - Infrastructure and Partners

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    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    System Integrations and Interface
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    Interface Processing Delays
    Started 5 Aug 2026 17:12:15 (3 days ago), resolved 5 Aug 2026 20:35:16 (3 days ago)
    Minor Incident
    Resolved
    System Integrations and Interface

    Impact: Degraded Performance

    We are currently investigating an issue causing processing delays for interface messages.

    Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.

    Status: Our engineering team has identified the cause and is actively working on a resolution.

    Support: If you require immediate assistance, please log a ticket via support.artera.io.

    We will provide further updates as new information becomes available.

    Vendors and Partners
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    VPN
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    CANADA - Artera Platform

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    Artera Web Application
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    Analytics and Reporting
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    Forms and Surveys
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    Fri 7
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    Login to Artera Web App
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    Real Time Notifications in Artera Application
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    Artera CANADA - Messaging

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    Automated or Manual Messaging
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    Conversation Builder
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    Fri 7
    now
    SendMessage API
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    Fri 7
    now

    Artera CANADA - Infrastructure and Partners

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    now
    Single Sign On (SSO) and Multi-Factor Authentication (MFA)
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    Fri 7
    now
    System Integrations and Interface
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    Vendors and Partners
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    VPN
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    Commonly Used Together

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