Accurx Status

Resolved: This incident has been resolved.

Identified: Planned maintenance work between 22:00 - 24:00 Wednesday 11th September.

Infrastructure improvements are being made to our Workspace databases. During this time, clinicians may be unable to complete some workflows: Creating a new Accurx account Resetting your password Joining a new organisation Setting up 2-Factor-Authentification Opening the manage organisation page from your Accurx toolbar Updating your patient triage settings Opting in for Record-view Leaving a workspace Adding new AccuBook users Updating your message signature

We encourage users to complete these admin tasks after the maintenance work has been completed.

If you require more information about this planned work, please contact support@accurx.com.

Resolved: Our planned maintenance work was completed successfully at 00:36.

All users should be able to successfully complete all AccuMail workflows now.

Identified: Planned maintenance work between 22:00 & 02:00 Wednesday 11th September.

Infrastructure improvements are being made to AccuMail and other services to improve messaging between healthcare professionals.

During this time, clinicians may be unable to complete some AccuMail workflows: reassigning conversations, marking conversations as done, and creating new conversations with other healthcare organisations about patients. Clinicians will be able to view previous conversations during this time and complete their workflows once the outage is over.

If you require more information about this planned maintenance work, please contact support@accurx.com.

Resolved: This incident has been resolved.

Identified: Planned maintenance work between 22:00 - 24:00 Wednesday 11th September.

Infrastructure improvements are being made to our Workspace databases. During this time, clinicians may be unable to complete some workflows: Creating a new Accurx account Resetting your password Joining a new organisation Setting up 2-Factor-Authentification Opening the manage organisation page from your Accurx toolbar Updating your patient triage settings Opting in for Record-view Leaving a workspace Adding new AccuBook users Updating your message signature

We encourage users to complete these admin tasks after the maintenance work has been completed.

If you require more information about this planned work, please contact support@accurx.com.

Resolved: Our planned maintenance work was completed successfully at 00:36.

All users should be able to successfully complete all AccuMail workflows now.

Identified: Planned maintenance work between 22:00 & 02:00 Wednesday 11th September.

Infrastructure improvements are being made to AccuMail and other services to improve messaging between healthcare professionals.

During this time, clinicians may be unable to complete some AccuMail workflows: reassigning conversations, marking conversations as done, and creating new conversations with other healthcare organisations about patients. Clinicians will be able to view previous conversations during this time and complete their workflows once the outage is over.

If you require more information about this planned maintenance work, please contact support@accurx.com.

Resolved: Thank you for your patience while the Inbox experienced degraded performance earlier today.

This morning between 8:40 and 10:30 we experienced a higher rate of errors and slow response times when users took actions within the Accurx inbox. This was caused by a spike in our databases. As a result, some workflows took longer than expected to load and in some cases failed. For affected users, this meant that inboxes were slow to load, triage requests were delayed in reaching the inbox and adding conversation notes or reassigning requests took longer than expected. We apologise for the inconvenience this caused to you and your teams.

As an immediate action, we have diverted more resources to the affected database to significantly reduce the likelihood of this reoccurring. We expect normal services to continue throughout this week.

As a longer-term action, senior stakeholders at Accurx will review today’s incident. We will establish the root cause, build a plan to improve the efficiency of our processes and work to prevent similar impacts on our users in the future.

If you need any further assistance with your Accurx inbox or have any other questions please contact support@accurx.com.

Monitoring: We're hearing reports that our Inbox is back online once more. Thank you for your patience while we investigated and fixed this issue, and we once again apologise for any inconvenience caused.

Identified: We're receiving reports of slowness issues with Accurx at the moment. Our engineering team is investigating urgently and we hope this should be resolved soon.

We understand that you may be receiving Triage requests during this time that you are unable to action. For the meantime, you can temporarily suspend your Patient Triage form by following these instructions here: https://support.accurx.com/en/articles/5144170-patient-triage-how-to-use-temporary-suspend-for-patient-triage

Apologies again for the inconvenience and thank you for bearing with us.

Investigating: We're receiving reports of slowness issues with Accurx at the moment. Our engineering team is investigating urgently and we hope this should be resolved soon. Apologies again for the inconvenience and thank you for bearing with us.