HHAeXchange Status
Real-time updates of HHAeXchange issues and outages
HHAeXchange status is Operational
HHAeXchange Reports
HHAeXchange Mobile App for Caregiver
Active Incidents
No active incidents
Recently Resolved Incidents
Please note that the HHAeXchange system is experiencing delays with data processing that may impact you in the following ways:
Reports may not have updated information from the past 4 hours Changes to Caregiver schedules will be reflected in the phone system and on the HHAeXchange Mobile Application with a 4 hours delay Calls (and specifically Clock-Out calls) may appear directly on the Call Dashboard as exceptions
We will keep you up to date as our technical team works to resolve this issue.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
HHAeXchange Outage Survival Guide
HHAeXchange Components
HHAeXchange System/Portal
HHAeXchange Application Programming Interfaces (API)
HHAeXchange Reports
Please note that the HHAeXchange system is experiencing delays with data processing that may impact you in the following ways:
Reports may not have updated information from the past 4 hours Changes to Caregiver schedules will be reflected in the phone system and on the HHAeXchange Mobile Application with a 4 hours delay Calls (and specifically Clock-Out calls) may appear directly on the Call Dashboard as exceptions
We will keep you up to date as our technical team works to resolve this issue.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
HHAeXchange Electronic Visit Verification (EVV) / Phone System (IVR)
HHAeXchange Mobile App for Caregiver
Please note that the HHAeXchange system is experiencing delays with data processing that may impact you in the following ways:
Reports may not have updated information from the past 4 hours Changes to Caregiver schedules will be reflected in the phone system and on the HHAeXchange Mobile Application with a 4 hours delay Calls (and specifically Clock-Out calls) may appear directly on the Call Dashboard as exceptions
We will keep you up to date as our technical team works to resolve this issue.
States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.