HHAeXchange Status
Real-time updates of HHAeXchange issues and outages
HHAeXchange status is Operational
System/Portal
Reports
Application Programming Interfaces (API)
PreBilling/Billing/Payroll
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Active Incidents
No active incidents
Recently Resolved Incidents
We’re aware of an issue with the Background Report Monitor page in HHAeXchange where reports are not generating and may show a “Failed” status when you click “Generate Report.” These reports may be used for tasks like payroll. Our team is actively investigating and working on a fix. We’ll share updates as soon as more information is available. Thank you for your patience.
We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.
If you’ve already submitted a visit and don’t see it yet, no action is needed—we’re still processing it.
We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.
Impacted Markets: Illinois, Michigan, Minnesota, Mississippi, New Jersey, Oklahoma, West Virginia
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue. Impacted Market: New York
Some agencies have reported intermittent slowness in the HHAeXchange system. The technical team is investigating. We apologies for the inconvenience and are working to recover our system's performance. Impacted Markets: New York
HHAeXchange Outage Survival Guide
HHAeXchange Components
HHAeXchange
System/Portal
Some agencies have reported intermittent slowness in the HHAeXchange system. The technical team is investigating. We apologies for the inconvenience and are working to recover our system's performance. Impacted Markets: New York
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue. Impacted Market: New York
Reports
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue. Impacted Market: New York
We’re aware of an issue with the Background Report Monitor page in HHAeXchange where reports are not generating and may show a “Failed” status when you click “Generate Report.” These reports may be used for tasks like payroll. Our team is actively investigating and working on a fix. We’ll share updates as soon as more information is available. Thank you for your patience.
Application Programming Interfaces (API)
We’re currently experiencing delays in visit processing, and our team is actively working to resolve this as quickly as possible.
If you’ve already submitted a visit and don’t see it yet, no action is needed—we’re still processing it.
We’ll continue to keep you updated as progress is made. Thank you for your patience and understanding—we truly appreciate it.
Impacted Markets: Illinois, Michigan, Minnesota, Mississippi, New Jersey, Oklahoma, West Virginia
Electronic Visit Verification (EVV) / Phone System (IVR)
Mobile App for Caregiver
Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI)
PreBilling/Billing/Payroll
Agencies have reported issues logging in to the HHAeXchange system today. The technical team is aware and working to resolve the issue. Impacted Market: New York