HHAeXchange status is Operational

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HHAeXchange System/Portal

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HHAeXchange Reports

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Testing Automation
Started 7 Jan 2025 13:16:22 (3 months ago), still ongoing
Critical Incident
Investigating
System/Portal

We are currently investigating this issue.

Testing Integration.
Started 11 Nov 2024 15:16:02 (5 months ago), still ongoing
Critical Incident
Investigating
System/Portal

Testing.

Recently Resolved Incidents

Dashboard Loading Issues
Started 28 Mar 2025 12:19:21 (6 days ago), resolved 28 Mar 2025 12:43:50 (6 days ago)
Incident without Impact
Resolved
Reports

Some agencies have reported their dashboards have not been loading. The technical team is investigating.

HHAeXchange Outage Survival Guide

A step-by-step guide to help you survive a HHAeXchange outage
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    HHAeXchange Components

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    HHAeXchange System/Portal

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    Tue 1
    Wed 2
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    Testing Integration.
    Started 11 Nov 2024 15:16:02 (5 months ago), still ongoing
    Critical Incident
    Investigating
    System/Portal

    Testing.

    Testing Automation
    Started 7 Jan 2025 13:16:22 (3 months ago), still ongoing
    Critical Incident
    Investigating
    System/Portal

    We are currently investigating this issue.

    HHAeXchange Application Programming Interfaces (API)

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    HHAeXchange Reports

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    Dashboard Loading Issues
    Started 28 Mar 2025 12:19:21 (6 days ago), resolved 28 Mar 2025 12:43:50 (6 days ago)
    Incident without Impact
    Resolved
    Reports

    Some agencies have reported their dashboards have not been loading. The technical team is investigating.

    HHAeXchange Electronic Visit Verification (EVV) / Phone System (IVR)

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    HHAeXchange Mobile App for Caregiver

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    HHAeXchange Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI)

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    HHAeXchange PreBilling/Billing/Payroll

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    HHAeXchange Call Center

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