HHAeXchange Status
Real-time updates of HHAeXchange issues and outages
HHAeXchange status is Operational
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HHAeXchange System/Portal
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Active Incidents
Testing Automation
Started 7 Jan 2025 13:16:22 (5 months ago), still ongoing
Critical Incident
Investigating
System/Portal
We are currently investigating this issue.
Testing Integration.
Started 11 Nov 2024 15:16:02 (6 months ago), still ongoing
Critical Incident
Investigating
System/Portal
Testing.
Recently Resolved Incidents
Caregiver/Patient Profile Updates Issue - Identified
Started 20 May 2025 14:54:02 (3 days ago), resolved 21 May 2025 11:47:56 (2 days ago)
Incident without Impact
Resolved
System/Portal
HHAeXchange has identified an issue affecting some user's ability to update Caregiver/Patient profiles. While we address this issue, you may experience issue with linking caregivers with their mobile id. While we get the fix out overnight have your caregivers leverage the IVR system.
HHAeXchange Outage Survival Guide
A step-by-step guide to help you survive a HHAeXchange outage
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HHAeXchange Components
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HHAeXchange System/Portal
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Testing Integration.
Started 11 Nov 2024 15:16:02 (6 months ago), still ongoing
Critical Incident
Investigating
System/Portal
Testing.
Testing Automation
Started 7 Jan 2025 13:16:22 (5 months ago), still ongoing
Critical Incident
Investigating
System/Portal
We are currently investigating this issue.
Caregiver/Patient Profile Updates Issue - Identified
Started 20 May 2025 14:54:02 (3 days ago), resolved 21 May 2025 11:47:56 (2 days ago)
Incident without Impact
Resolved
System/Portal
HHAeXchange has identified an issue affecting some user's ability to update Caregiver/Patient profiles. While we address this issue, you may experience issue with linking caregivers with their mobile id. While we get the fix out overnight have your caregivers leverage the IVR system.
HHAeXchange Application Programming Interfaces (API)
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HHAeXchange Reports
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HHAeXchange Electronic Visit Verification (EVV) / Phone System (IVR)
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HHAeXchange Mobile App for Caregiver
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HHAeXchange Secure File Transfer Protocol (SFTP) / Electronic Data Interface (EDI)
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HHAeXchange PreBilling/Billing/Payroll
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HHAeXchange Call Center
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