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Tebra Clinical (EHR)
Tebra's eRx enrollment verification vendor is currently experiencing a service interruption which is impacting eRx enrollment submission and status verifications. Tebra is working closely with our partner to get this resolved as soon as possible. We apologize for any impact this causes to your business and will keep you updated on our progress.
Thank you for your understanding.
Tebra Billing (PM)
Tebra has been notified that one of our ecosystem vendors is experiencing an interruption in service that may affect eligibility checks, claim submissions, and electronic remittance (ERA) processing. Yesterday, out of an abundance of caution, Change Healthcare shut down its services to address a potential security incident. While Tebra uses Trizetto as its primary clearinghouse, this impacts Tebra’s clearinghouse process as Change Healthcare works with Trizetto as an intermediary clearinghouse to connect with certain payers.
Rest assured that Tebra’s Security Team has performed a thorough review of our own systems and found no indicators of attack on Tebra’s direct systems. Our Security Team remains vigilant and will continue to monitor the situation.
Tebra is actively working with both Change Healthcare and Trizetto to understand when customers should expect a resolution as well as to gain an understanding of the scope of the impact. Their teams are working to adjust workflows to minimize disruption, but expect that customers may experience timeout errors with some eligibility checks as well as delays in receiving clearinghouse tracking numbers or ERAs.
We will update users once we receive further details about the situation as well as a resolution timeline.
Services IncentFit is Dependent Upon
FitBit
We have identified an issue related to Fitbit's Web API that is causing delays with syncing fitness data for some individuals. We utilize this API to sync user step and activity data with our system.
We have reached out to Fitbit's Support team with detailed information in order to remedy this problem as quickly as possible.