Healthie Status

Resolved: If you're on an older version of our frontend, you may see a "Loading..." spinner that does not complete when opening certain pages.

This is resolved by clearing your browser cache or using an incognito window. You'll be able to access your account as expected when your browser is on the most up to date version of our platform.

Resolved: Sfax has addressed the outage and faxing functionality is back to normal: you should no longer see errors when accessing or sending faxes, as well as when saving them to a client's documents folder.

Faxes sent during the outage will be received after being processed by Sfax: they're working through the backlog to ensure any pending transmissions are delivered to their intended recipients.

Identified: Sfax has confirmed that faxing in general is now being affected by this issue: you may also see errors when attempting to send faxes or when trying to save faxes to a client's document folder in addition to what's been reported so far.

They're continuing to work on a solution.

Identified: We've confirmed that viewing sent faxes is also sometimes affected by the same "500" error. Sfax is continuing to investigate the issue.

Identified: Our faxing provider Sfax is reporting an issue that is impacting user ability to access parts of their platform, including received faxes. You may see a "500" error when attempting to access affected faxes until the issue has been resolved.

We're monitoring and will provide updates as we have more info.

Resolved: Between ~5:10 and ~5:25 pm eastern, we saw response times on average ~3x slower than normal. This has now been resolved.

Investigating: We're currently investigating slow page loads across the product. We'll provide updates as we know more.

Resolved: Resolved: SMS delivery time for all carriers is back to normal. 2FA and appointment reminder messages are again being sent and delivered without delay.

Investigating: Some 2FA and appointment reminder texts may be delayed by a few minutes. Twilio is investigating an issue affecting certain phone carriers.

We're tracking the incident here: https://status.twilio.com/incidents/lvcmgt3lrdqp. We're monitoring closely and will post updates as we have more details to share.