Healthie status is Operational

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Healthie (Production)

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Healthie (Sandbox)

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Active Incidents

No active incidents

Recently Resolved Incidents

Possible Delay in ChangeHealth Lab Results
Started 17 Oct 2025 17:24:47 (9 days ago), resolved 23 Oct 2025 22:17:58 (3 days ago)
Incident without Impact
Resolved
Healthie (Production)

We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.

Automated payments not processed this morning (10/20)
Started 20 Oct 2025 21:24:39 (6 days ago), resolved 21 Oct 2025 16:14:17 (5 days ago)
Incident without Impact
Resolved
Healthie (Production)

Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.

Slow response times due to AWS Incident
Started 20 Oct 2025 13:10:27 (6 days ago), resolved 20 Oct 2025 20:14:46 (6 days ago)
Minor Incident
Resolved
Healthie (Production)

AWS continues to have issues with EC2 instances which is preventing us from automatically scaling to our normal server capacity (https://health.aws.amazon.com/). This is leading to slower than normal response times. Our team is monitoring and working with our host to scale up to the needed capacity.

Healthie is unavailable due to AWS incident
Started 20 Oct 2025 07:21:02 (7 days ago), resolved 20 Oct 2025 12:19:48 (6 days ago)
Critical Incident
Resolved
Healthie (Production)
Healthie (Sandbox)

Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status

The most recent update from AWS is:

"Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"

Healthie Outage Survival Guide

A step-by-step guide to help you survive a Healthie outage
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    Healthie Components

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    Healthie Optum (Change Healthcare)

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    Healthie (Production)

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    Automated payments not processed this morning (10/20)
    Started 20 Oct 2025 21:24:39 (6 days ago), resolved 21 Oct 2025 16:14:17 (5 days ago)
    Incident without Impact
    Resolved
    Healthie (Production)

    Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.

    Slow response times due to AWS Incident
    Started 20 Oct 2025 13:10:27 (6 days ago), resolved 20 Oct 2025 20:14:46 (6 days ago)
    Minor Incident
    Resolved
    Healthie (Production)

    AWS continues to have issues with EC2 instances which is preventing us from automatically scaling to our normal server capacity (https://health.aws.amazon.com/). This is leading to slower than normal response times. Our team is monitoring and working with our host to scale up to the needed capacity.

    Healthie is unavailable due to AWS incident
    Started 20 Oct 2025 07:21:02 (7 days ago), resolved 20 Oct 2025 12:19:48 (6 days ago)
    Critical Incident
    Resolved
    Healthie (Production)
    Healthie (Sandbox)

    Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status

    The most recent update from AWS is:

    "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"

    Possible Delay in ChangeHealth Lab Results
    Started 17 Oct 2025 17:24:47 (9 days ago), resolved 23 Oct 2025 22:17:58 (3 days ago)
    Incident without Impact
    Resolved
    Healthie (Production)

    We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.

    Healthie DoseSpot

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    Healthie (Sandbox)

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    Healthie is unavailable due to AWS incident
    Started 20 Oct 2025 07:21:02 (7 days ago), resolved 20 Oct 2025 12:19:48 (6 days ago)
    Critical Incident
    Resolved
    Healthie (Production)
    Healthie (Sandbox)

    Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status

    The most recent update from AWS is:

    "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"