DrChrono Status
Real-time updates of DrChrono issues and outages
DrChrono status is Operational
DrChrono drchrono.com
DrChrono drchrono iPad EHR
Active Incidents
No active incidents
Recently Resolved Incidents
ID.me, our third-party vendor, has identified an issue within their system and is actively working on deploying a fix. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
Please follow their status page for more information: https://status.id.me/
DrChrono Outage Survival Guide
DrChrono Components
DrChrono drchrono.com
ID.me, our third-party vendor, has identified an issue within their system and is actively working on deploying a fix. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
Please follow their status page for more information: https://status.id.me/
DrChrono drchrono iPad EHR
ID.me, our third-party vendor, has identified an issue within their system and is actively working on deploying a fix. We will continue to provide updates as new information becomes available. Thank you for your patience and understanding.
Please follow their status page for more information: https://status.id.me/
DrChrono drchrono iPad Check-In Kiosk Application
DrChrono Telehealth Platform
DrChrono onpatient.com
DrChrono onpatient iPhone PHR
DrChrono www.drchrono.com Public Website
DrChrono 3rd party services
HelloFax
Twilio Authy
Twilio REST API
Stripe API
support.drchrono.com
Twilio SMS
Box Uploads/Downloads
Twilio TwiML
Updox
Emdeon/Change Healthcare
Trizetto
Waystar
Quest Diagnostics
Health Gorilla
Labcorp
Square
ID.ME
DrChrono Alternatives
Healthie (Production)
Our fax provider, SFax, is experiencing delays of up to ~4 hours processing inbound and outbound faxes. This issue appeared to have started Monday and is ongoing. SFax is aware of the issue, and is working to resolve it. All outbound and inbound faxes will be processed, but this issue may lead to seeing faxes stuck in a "Pending" state in Healthie for longer, and to delays with receiving faxes.
Tebra Billing (PM)
Tebra has been notified that one of our ecosystem vendors is experiencing an interruption in service that may affect eligibility checks, claim submissions, and electronic remittance (ERA) processing. Yesterday, out of an abundance of caution, Change Healthcare shut down its services to address a potential security incident. While Tebra uses Trizetto as its primary clearinghouse, this impacts Tebra’s clearinghouse process as Change Healthcare works with Trizetto as an intermediary clearinghouse to connect with certain payers.
Rest assured that Tebra’s Security Team has performed a thorough review of our own systems and found no indicators of attack on Tebra’s direct systems. Our Security Team remains vigilant and will continue to monitor the situation.
Tebra is actively working with both Change Healthcare and Trizetto to understand when customers should expect a resolution as well as to gain an understanding of the scope of the impact. Their teams are working to adjust workflows to minimize disruption, but expect that customers may experience timeout errors with some eligibility checks as well as delays in receiving clearinghouse tracking numbers or ERAs.
We will update users once we receive further details about the situation as well as a resolution timeline.
Care Control Databases
We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.
Care Control Cloud Apps (Care Planning, Admin, HR and Insights)
We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.
HHAeXchange System/Portal
Testing.
