Tebra status is Operational

Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now

Tebra Billing (PM)

Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Tebra outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

Change Healthcare clearinghouse outage impacting Eligibility, Claims, and ERA transactions
Started 29 Feb 2024 00:47:29 (1 year ago), still ongoing
Maintenance
Monitoring
Billing (PM)

Tebra has been notified that one of our ecosystem vendors is experiencing an interruption in service that may affect eligibility checks, claim submissions, and electronic remittance (ERA) processing. Yesterday, out of an abundance of caution, Change Healthcare shut down its services to address a potential security incident. While Tebra uses Trizetto as its primary clearinghouse, this impacts Tebra’s clearinghouse process as Change Healthcare works with Trizetto as an intermediary clearinghouse to connect with certain payers.

Rest assured that Tebra’s Security Team has performed a thorough review of our own systems and found no indicators of attack on Tebra’s direct systems. Our Security Team remains vigilant and will continue to monitor the situation.

Tebra is actively working with both Change Healthcare and Trizetto to understand when customers should expect a resolution as well as to gain an understanding of the scope of the impact. Their teams are working to adjust workflows to minimize disruption, but expect that customers may experience timeout errors with some eligibility checks as well as delays in receiving clearinghouse tracking numbers or ERAs.

We will update users once we receive further details about the situation as well as a resolution timeline.

Recently Resolved Incidents

No recent incidents

Tebra Outage Survival Guide

A step-by-step guide to help you survive a Tebra outage
NaN%

    Tebra Components

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Platform

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Clinical (EHR)

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Billing (PM)

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now
    Change Healthcare clearinghouse outage impacting Eligibility, Claims, and ERA transactions
    Started 29 Feb 2024 00:47:29 (1 year ago), still ongoing
    Maintenance
    Monitoring
    Billing (PM)

    Tebra has been notified that one of our ecosystem vendors is experiencing an interruption in service that may affect eligibility checks, claim submissions, and electronic remittance (ERA) processing. Yesterday, out of an abundance of caution, Change Healthcare shut down its services to address a potential security incident. While Tebra uses Trizetto as its primary clearinghouse, this impacts Tebra’s clearinghouse process as Change Healthcare works with Trizetto as an intermediary clearinghouse to connect with certain payers.

    Rest assured that Tebra’s Security Team has performed a thorough review of our own systems and found no indicators of attack on Tebra’s direct systems. Our Security Team remains vigilant and will continue to monitor the situation.

    Tebra is actively working with both Change Healthcare and Trizetto to understand when customers should expect a resolution as well as to gain an understanding of the scope of the impact. Their teams are working to adjust workflows to minimize disruption, but expect that customers may experience timeout errors with some eligibility checks as well as delays in receiving clearinghouse tracking numbers or ERAs.

    We will update users once we receive further details about the situation as well as a resolution timeline.

    Tebra Practice Growth

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Engage

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Telehealth

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Phone & IVR

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now

    Tebra Help Center

    Mon 26
    Tue 27
    Wed 28
    Thu 29
    Fri 30
    Sat 31
    Sun 1
    now