Care Control status is Operational

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Care Control Databases

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Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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Care Control Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Care Control Databases - Partial to Full Outage
Started 15 Oct 2024 10:51:37 (23 days ago), still ongoing
Incident without Impact
Investigating
Care Control Databases
Cloud Apps (Care Planning, Admin, HR and Insights)
Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

Recently Resolved Incidents

No recent incidents

Care Control Outage Survival Guide

A step-by-step guide to help you survive a Care Control outage
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    Care Control Components

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    Care Control Databases

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (23 days ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (23 days ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (23 days ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Website Services

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    Care Control Alternatives

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    Tebra Billing (PM)

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    Change Healthcare clearinghouse outage impacting Eligibility, Claims, and ERA transactions
    Started 29 Feb 2024 00:47:29 (8 months ago), still ongoing
    Maintenance
    Monitoring
    Billing (PM)

    Tebra has been notified that one of our ecosystem vendors is experiencing an interruption in service that may affect eligibility checks, claim submissions, and electronic remittance (ERA) processing. Yesterday, out of an abundance of caution, Change Healthcare shut down its services to address a potential security incident. While Tebra uses Trizetto as its primary clearinghouse, this impacts Tebra’s clearinghouse process as Change Healthcare works with Trizetto as an intermediary clearinghouse to connect with certain payers.

    Rest assured that Tebra’s Security Team has performed a thorough review of our own systems and found no indicators of attack on Tebra’s direct systems. Our Security Team remains vigilant and will continue to monitor the situation.

    Tebra is actively working with both Change Healthcare and Trizetto to understand when customers should expect a resolution as well as to gain an understanding of the scope of the impact. Their teams are working to adjust workflows to minimize disruption, but expect that customers may experience timeout errors with some eligibility checks as well as delays in receiving clearinghouse tracking numbers or ERAs.

    We will update users once we receive further details about the situation as well as a resolution timeline.

    See all
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