Helpshift Status
Real-time updates of Helpshift issues and outages
Helpshift status is Operational
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Helpshift Analytics Dashboard
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Active Incidents
No active incidents
Recently Resolved Incidents
Dashboard Analytics is down
Started 4 Oct 2025 20:13:00 (2 days ago), resolved 5 Oct 2025 14:04:44 (1 day ago)
Critical Incident
Resolved
Analytics Dashboard
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible.
Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.
Helpshift Outage Survival Guide
A step-by-step guide to help you survive a Helpshift outage
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Helpshift Components
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Helpshift Mobile SDK
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Helpshift Management Portal
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Helpshift Web Chat
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Helpshift Web Support Page
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Helpshift Analytics Dashboard
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Dashboard Analytics is down
Started 4 Oct 2025 20:13:00 (2 days ago), resolved 5 Oct 2025 14:04:44 (1 day ago)
Critical Incident
Resolved
Analytics Dashboard
The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible.
Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.
Helpshift Amazon Webservices datacenter #1
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Helpshift Amazon Webservices datacenter #2
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Helpshift Email delivery
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Helpshift Inbound email processing
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Helpshift Webhooks
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Helpshift Predict
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Helpshift Issues Analytics API
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Helpshift APIs
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Helpshift Salesforce Sync
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Helpshift Time Based Automation
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Helpshift Bots
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Helpshift Channel Integrations
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Helpshift Auto Assignment
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Helpshift CSV Reports
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Helpshift PowerBi
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Helpshift Quick Replies
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Helpshift Language AI
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Helpshift Pre-issue flow
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Helpshift Audit Trail
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Helpshift Smart Intents
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Helpshift Push Notifications
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Helpshift Issue Logs
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Helpshift Tiny URL
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Helpshift Show Logs
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Helpshift Private Notes
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Helpshift Sentiment Analysis
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Helpshift User Presence Detection - RTO
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Helpshift New Issue Automation
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Helpshift Dashboard
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Helpshift Helpcenter(SDK)
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Helpshift AI Agent Copilot Analytics
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Helpshift Real-time Operations (RTO)
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Helpshift FAQ
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Helpshift End-User Presence Detection
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Helpshift Issue Messages
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Helpshift End-User Flows
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