Helpshift status is Operational

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Helpshift Web Chat

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Helpshift Time Based Automation

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Helpshift Bots

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Helpshift Auto Assignment

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Helpshift New Issue Automation

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Helpshift Dashboard

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Helpshift Cloudflare (Third-Party Dependency)

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

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Recently Resolved Incidents

Helpshift Service Outage
Started 5 Dec 2025 09:06:33 (3 days ago), resolved 5 Dec 2025 09:09:28 (3 days ago)
Major Incident
Resolved
Cloudflare (Third-Party Dependency)

We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

Helpshift Service Outage
Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
Critical Incident
Resolved
Web Chat
Time Based Automation
Bots
Auto Assignment
New Issue Automation
More...

Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

Helpshift Outage Survival Guide

A step-by-step guide to help you survive a Helpshift outage
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    Helpshift Components

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    Helpshift Mobile SDK

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    Helpshift Management Portal

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    Helpshift Web Chat

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    Sun 7
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    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift Web Support Page

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    Helpshift Analytics Dashboard

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    Helpshift Amazon Webservices datacenter #1

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    Helpshift Amazon Webservices datacenter #2

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    Helpshift Email delivery

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    Helpshift Inbound email processing

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    Helpshift Webhooks

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    Helpshift Predict

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    Helpshift Issues Analytics API

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    Helpshift APIs

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    Helpshift Salesforce Sync

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    Helpshift Time Based Automation

    Mon 1
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    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift Bots

    Mon 1
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    Wed 3
    Thu 4
    Fri 5
    Sat 6
    Sun 7
    now
    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift Channel Integrations

    Mon 1
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    now

    Helpshift Auto Assignment

    Mon 1
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    Sat 6
    Sun 7
    now
    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift CSV Reports

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    Helpshift PowerBi

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    Helpshift Quick Replies

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    Helpshift Language AI

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    Helpshift Pre-issue flow

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    Helpshift Audit Trail

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    Helpshift Smart Intents

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    Helpshift Push Notifications

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    Helpshift Issue Logs

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    Helpshift Tiny URL

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    Helpshift Show Logs

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    Helpshift Private Notes

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    Helpshift Sentiment Analysis

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    Helpshift User Presence Detection - RTO

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    now

    Helpshift New Issue Automation

    Mon 1
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    Fri 5
    Sat 6
    Sun 7
    now
    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift Dashboard

    Mon 1
    Tue 2
    Wed 3
    Thu 4
    Fri 5
    Sat 6
    Sun 7
    now
    Helpshift Service Outage
    Started 5 Dec 2025 07:01:30 (3 days ago), resolved 5 Dec 2025 07:20:49 (3 days ago)
    Critical Incident
    Resolved
    Web Chat
    Time Based Automation
    Bots
    Auto Assignment
    New Issue Automation
    More...

    Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

    Helpshift Helpcenter(SDK)

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    Helpshift AI Agent Copilot Analytics

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    Helpshift Real-time Operations (RTO)

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    Helpshift FAQ

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    Helpshift End-User Presence Detection

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    Helpshift Issue Messages

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    Helpshift End-User Flows

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    Helpshift AI Reply

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    Helpshift Cloudflare (Third-Party Dependency)

    Mon 1
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    Thu 4
    Fri 5
    Sat 6
    Sun 7
    now
    Helpshift Service Outage
    Started 5 Dec 2025 09:06:33 (3 days ago), resolved 5 Dec 2025 09:09:28 (3 days ago)
    Major Incident
    Resolved
    Cloudflare (Third-Party Dependency)

    We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.