Helpshift Status
Real-time updates of Helpshift issues and outages
Helpshift status is Operational
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Auto Assignment
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift User Presence Detection - RTO
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Dashboard
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Helpshift outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.
Active Incidents
No active incidents
Recently Resolved Incidents
Degraded performance in auto-assignment.
Started 12 Jul 2025 15:44:09 (4 days ago), resolved 15 Jul 2025 17:29:41 (18 hours ago)
Minor Incident
Resolved
Auto Assignment
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
Real time Operations (RTO) experiencing degraded performance
Started 11 Jul 2025 15:43:38 (5 days ago), resolved 11 Jul 2025 19:41:25 (5 days ago)
Minor Incident
Resolved
User Presence Detection - RTO
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
Dashboard experiencing degraded performance
Started 11 Jul 2025 15:39:32 (5 days ago), resolved 11 Jul 2025 18:09:24 (5 days ago)
Minor Incident
Resolved
Helpshift Dashboard
We are currently facing an issue with the Dashboard where the Group details are not showing under Settings -> Team
Helpshift Outage Survival Guide
A step-by-step guide to help you survive a Helpshift outage
NaN%
Helpshift Components
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Mobile SDK
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Management Portal
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Web Chat
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Web Support Page
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Analytics Dashboard
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Amazon Webservices datacenter #1
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Amazon Webservices datacenter #2
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Email delivery
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Inbound email processing
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Webhooks
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Predict
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Issues Analytics API
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift APIs
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Salesforce Sync
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Time Based Automation
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Bots
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Channel Integrations
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Auto Assignment
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Degraded performance in auto-assignment.
Started 12 Jul 2025 15:44:09 (4 days ago), resolved 15 Jul 2025 17:29:41 (18 hours ago)
Minor Incident
Resolved
Auto Assignment
We’re currently facing an issue with the Auto Assignment feature, where users are being assigned more tickets than the set limit. Our team is actively investigating this with top priority and working toward a quick resolution. We will keep you informed on the progress.
Helpshift CSV Reports
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift PowerBi
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Quick Replies
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Language AI
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Pre-issue flow
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Audit Trail
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Smart Intents
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Push Notifications
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Issue Logs
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Tiny URL
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Show Logs
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Private Notes
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Sentiment Analysis
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift User Presence Detection - RTO
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Real time Operations (RTO) experiencing degraded performance
Started 11 Jul 2025 15:43:38 (5 days ago), resolved 11 Jul 2025 19:41:25 (5 days ago)
Minor Incident
Resolved
User Presence Detection - RTO
We are currently facing an issue with the Real time Operations (RTO) Dashboard where skewed data is showing up for the parameters.
Helpshift New Issue Automation
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Dashboard
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Dashboard experiencing degraded performance
Started 11 Jul 2025 15:39:32 (5 days ago), resolved 11 Jul 2025 18:09:24 (5 days ago)
Minor Incident
Resolved
Helpshift Dashboard
We are currently facing an issue with the Dashboard where the Group details are not showing under Settings -> Team
Helpshift Helpcenter(SDK)
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift AI Agent Copilot Analytics
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
Helpshift Real-time Operations (RTO)
Wed 9
Thu 10
Fri 11
Sat 12
Sun 13
Mon 14
Tue 15
now
