Helpshift status is Operational

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Helpshift Auto Assignment

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Helpshift Dashboard

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Helpshift Real-time Operations (RTO)

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Active Incidents

No active incidents

Recently Resolved Incidents

Real-Time Operations and Auto-assignment in Degraded State
Started 21 Aug 2025 15:20:48 (6 days ago), resolved 21 Aug 2025 17:07:14 (5 days ago)
Minor Incident
Resolved
Auto Assignment
Real-time Operations (RTO)

We are currently facing an issue around Agent Availability in Real-Time Operations.

Dashboard experiencing degraded performance
Started 21 Aug 2025 11:29:44 (6 days ago), resolved 21 Aug 2025 11:36:21 (6 days ago)
Minor Incident
Resolved
Helpshift Dashboard

We are currently facing an intermittent issue with the Issues Section may not load as expected.

Helpshift Outage Survival Guide

A step-by-step guide to help you survive a Helpshift outage
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    Helpshift Components

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    Helpshift Mobile SDK

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    Helpshift Management Portal

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    Helpshift Web Chat

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    Helpshift Web Support Page

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    Helpshift Analytics Dashboard

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    Helpshift Amazon Webservices datacenter #1

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    Helpshift Amazon Webservices datacenter #2

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    Helpshift Email delivery

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    Helpshift Inbound email processing

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    Helpshift Webhooks

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    Helpshift Predict

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    Helpshift Issues Analytics API

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    Helpshift APIs

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    Helpshift Salesforce Sync

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    Helpshift Time Based Automation

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    Helpshift Bots

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    Helpshift Channel Integrations

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    Helpshift Auto Assignment

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    Real-Time Operations and Auto-assignment in Degraded State
    Started 21 Aug 2025 15:20:48 (6 days ago), resolved 21 Aug 2025 17:07:14 (5 days ago)
    Minor Incident
    Resolved
    Auto Assignment
    Real-time Operations (RTO)

    We are currently facing an issue around Agent Availability in Real-Time Operations.

    Helpshift CSV Reports

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    Helpshift PowerBi

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    Helpshift Quick Replies

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    Helpshift Language AI

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    Helpshift Pre-issue flow

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    Helpshift Audit Trail

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    Helpshift Smart Intents

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    Helpshift Push Notifications

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    Helpshift Issue Logs

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    Helpshift Tiny URL

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    Helpshift Show Logs

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    Helpshift Private Notes

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    Helpshift Sentiment Analysis

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    Helpshift User Presence Detection - RTO

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    Helpshift New Issue Automation

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    Helpshift Dashboard

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    Dashboard experiencing degraded performance
    Started 21 Aug 2025 11:29:44 (6 days ago), resolved 21 Aug 2025 11:36:21 (6 days ago)
    Minor Incident
    Resolved
    Helpshift Dashboard

    We are currently facing an intermittent issue with the Issues Section may not load as expected.

    Helpshift Helpcenter(SDK)

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    Helpshift AI Agent Copilot Analytics

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    Helpshift Real-time Operations (RTO)

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    Real-Time Operations and Auto-assignment in Degraded State
    Started 21 Aug 2025 15:20:48 (6 days ago), resolved 21 Aug 2025 17:07:14 (5 days ago)
    Minor Incident
    Resolved
    Auto Assignment
    Real-time Operations (RTO)

    We are currently facing an issue around Agent Availability in Real-Time Operations.