Helpshift status is Operational

Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now

Helpshift Analytics Dashboard

Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now

Helpshift Issues Analytics API

Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now

Helpshift PowerBi

Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now

Helpshift AI Agent Copilot Analytics

Mon 20
Tue 21
Wed 22
Thu 23
Fri 24
Sat 25
Sun 26
now
Last updated 1 minute ago from official status page. Learn more
Stay ahead of Helpshift outages
Sign up to create a custom dashboard to monitor the services you rely on. 3,000+ services supported.

Active Incidents

No active incidents

Recently Resolved Incidents

Dashboard Analytics — Partial Degradation
Started 21 Oct 2025 10:25:21 (7 days ago), resolved 21 Oct 2025 10:59:26 (7 days ago)
Minor Incident
Resolved
Analytics Dashboard

We are currently experiencing degraded performance in Dashboard Analytics

Partial Degradation: Analytics
Started 20 Oct 2025 13:22:13 (7 days ago), resolved 21 Oct 2025 07:07:33 (7 days ago)
Major Incident
Resolved
Analytics Dashboard
Issues Analytics API
PowerBi
AI Agent Copilot Analytics

We are currently experiencing a Partial Outage impacting the following components:

  • Analytics API
  • PowerBI services
  • Dashboard Analytics

This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

Our team is actively investigating and working to restore full functionality.

Helpshift Outage Survival Guide

A step-by-step guide to help you survive a Helpshift outage
NaN%

    Helpshift Components

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Mobile SDK

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Management Portal

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Web Chat

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Web Support Page

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Analytics Dashboard

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Dashboard Analytics — Partial Degradation
    Started 21 Oct 2025 10:25:21 (7 days ago), resolved 21 Oct 2025 10:59:26 (7 days ago)
    Minor Incident
    Resolved
    Analytics Dashboard

    We are currently experiencing degraded performance in Dashboard Analytics

    Partial Degradation: Analytics
    Started 20 Oct 2025 13:22:13 (7 days ago), resolved 21 Oct 2025 07:07:33 (7 days ago)
    Major Incident
    Resolved
    Analytics Dashboard
    Issues Analytics API
    PowerBi
    AI Agent Copilot Analytics

    We are currently experiencing a Partial Outage impacting the following components:

    • Analytics API
    • PowerBI services
    • Dashboard Analytics

    This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

    Our team is actively investigating and working to restore full functionality.

    Helpshift Amazon Webservices datacenter #1

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Amazon Webservices datacenter #2

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Email delivery

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Inbound email processing

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Webhooks

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Predict

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Issues Analytics API

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Partial Degradation: Analytics
    Started 20 Oct 2025 13:22:13 (7 days ago), resolved 21 Oct 2025 07:07:33 (7 days ago)
    Major Incident
    Resolved
    Analytics Dashboard
    Issues Analytics API
    PowerBi
    AI Agent Copilot Analytics

    We are currently experiencing a Partial Outage impacting the following components:

    • Analytics API
    • PowerBI services
    • Dashboard Analytics

    This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

    Our team is actively investigating and working to restore full functionality.

    Helpshift APIs

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Salesforce Sync

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Time Based Automation

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Bots

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Channel Integrations

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Auto Assignment

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift CSV Reports

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift PowerBi

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Partial Degradation: Analytics
    Started 20 Oct 2025 13:22:13 (7 days ago), resolved 21 Oct 2025 07:07:33 (7 days ago)
    Major Incident
    Resolved
    Analytics Dashboard
    Issues Analytics API
    PowerBi
    AI Agent Copilot Analytics

    We are currently experiencing a Partial Outage impacting the following components:

    • Analytics API
    • PowerBI services
    • Dashboard Analytics

    This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

    Our team is actively investigating and working to restore full functionality.

    Helpshift Quick Replies

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Language AI

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Pre-issue flow

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Audit Trail

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Smart Intents

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Push Notifications

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Issue Logs

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Tiny URL

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Show Logs

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Private Notes

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Sentiment Analysis

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift User Presence Detection - RTO

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift New Issue Automation

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Dashboard

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Helpcenter(SDK)

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift AI Agent Copilot Analytics

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now
    Partial Degradation: Analytics
    Started 20 Oct 2025 13:22:13 (7 days ago), resolved 21 Oct 2025 07:07:33 (7 days ago)
    Major Incident
    Resolved
    Analytics Dashboard
    Issues Analytics API
    PowerBi
    AI Agent Copilot Analytics

    We are currently experiencing a Partial Outage impacting the following components:

    • Analytics API
    • PowerBI services
    • Dashboard Analytics

    This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status

    Our team is actively investigating and working to restore full functionality.

    Helpshift Real-time Operations (RTO)

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift FAQ

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift End-User Presence Detection

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift Issue Messages

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now

    Helpshift End-User Flows

    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    Sun 26
    now