Help Scout Status

Resolved: We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.

Monitoring: A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.

Identified: We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.

Investigating: We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.

Investigating: We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

Resolved: Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!

Monitoring: We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.

Identified: Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.

Investigating: We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.

Resolved: Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

Identified: We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

Investigating: We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.