Help Scout status is Operational

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Help Scout Web App

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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Performance & Slow Loading Issues
Started 16 Sep 2025 08:18:30 (6 days ago), resolved 16 Sep 2025 09:06:59 (6 days ago)
Minor Incident
Resolved
Web App

We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

Help Scout Outage Survival Guide

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    Help Scout Components

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    Help Scout Web App

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    Degraded Performance & Slow Loading Issues
    Started 16 Sep 2025 08:18:30 (6 days ago), resolved 16 Sep 2025 09:06:59 (6 days ago)
    Minor Incident
    Resolved
    Web App

    We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

    Help Scout Docs Sites

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    Help Scout Beacon

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    Help Scout Mobile Apps

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    Help Scout Email Processing

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    Help Scout Mailbox counts, folders, reports, search results

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    Help Scout Marketing Site

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    Help Scout Public APIs

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    Inbox API
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    Docs API
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    Help Scout AI Services

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    AI Drafts
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    AI Answers
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    AI Summarize
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    AI Assist
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