Help Scout Status

Resolved: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

Identified: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Investigating: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

Investigating: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

Resolved: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

Identified: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Investigating: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

Investigating: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

Resolved: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

Identified: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Investigating: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

Investigating: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

Resolved: This incident has now been resolved.

Identified: We have identified an issue with mobile push notifications not working currently and we are working to resolve the problem now. We will update this status as soon as we have gotten the issue resolved.

Resolved: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

Identified: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Investigating: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

Investigating: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

Resolved: Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

Identified: We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Investigating: Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

Investigating: We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.