Help Scout Status
Real-time updates of Help Scout issues and outages
Help Scout status is Operational
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Help Scout Web App
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Web App Connection Timeouts
Started 7 Aug 2025 21:09:42 (5 days ago), resolved 7 Aug 2025 22:15:06 (5 days ago)
Minor Incident
Resolved
Web App
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
Help Scout Outage Survival Guide
A step-by-step guide to help you survive a Help Scout outage
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Help Scout Components
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Help Scout Web App
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Web App Connection Timeouts
Started 7 Aug 2025 21:09:42 (5 days ago), resolved 7 Aug 2025 22:15:06 (5 days ago)
Minor Incident
Resolved
Web App
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
Help Scout Docs Sites
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Help Scout Beacon
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Help Scout Mobile Apps
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Help Scout Email Processing
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Help Scout Mailbox counts, folders, reports, search results
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Help Scout Marketing Site
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Help Scout Public APIs
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Inbox API
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Docs API
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Help Scout AI Services
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AI Drafts
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AI Answers
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AI Summarize
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AI Assist
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