Help Scout Status

Resolved: Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

Investigating: We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.

Resolved: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

Monitoring: Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.

Identified: We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.

Investigating: We're investigating reports of Help Scout not loading. We will update here when we have more information.

Resolved: Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

Monitoring: Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.

Identified: We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.

Investigating: We're investigating reports of Help Scout not loading. We will update here when we have more information.

Resolved: Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

Investigating: We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.

Resolved: Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

Investigating: We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.