Help Scout Status
Real-time updates of Help Scout issues and outages
Help Scout status is Operational
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Help Scout Web App
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Degraded Performance & Slow Loading Issues
Started 16 Sep 2025 08:18:30 (6 days ago), resolved 16 Sep 2025 09:06:59 (6 days ago)
Minor Incident
Resolved
Web App
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Help Scout Outage Survival Guide
A step-by-step guide to help you survive a Help Scout outage
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Help Scout Components
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Help Scout Web App
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Degraded Performance & Slow Loading Issues
Started 16 Sep 2025 08:18:30 (6 days ago), resolved 16 Sep 2025 09:06:59 (6 days ago)
Minor Incident
Resolved
Web App
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Help Scout Docs Sites
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Help Scout Beacon
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Help Scout Mobile Apps
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Help Scout Email Processing
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Help Scout Mailbox counts, folders, reports, search results
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Help Scout Marketing Site
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Help Scout Public APIs
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Inbox API
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Docs API
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Help Scout AI Services
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AI Drafts
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AI Answers
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AI Summarize
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AI Assist
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