Help Scout Status: check for Help Scout outages and issues

Help Scout status is Operational

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Help Scout Web App

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Help Scout Beacon

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AI Drafts

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AI Answers

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AI Summarize

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AI Assist

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See all 16 Help Scout components

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Active Incidents

No active incidents

Recently Resolved Incidents

App Access Issues

Started 18 Aug 2026 15:38:29 (14 hours ago), resolved 18 Aug 2026 18:50:47 (11 hours ago)

Minor Incident

Resolved

AI Drafts

AI Answers

AI Summarize

AI Assist

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

See all updates

Beacon Issues

Started 14 Aug 2026 14:59:57 (5 days ago), resolved 14 Aug 2026 16:17:59 (5 days ago)

Minor Incident

Resolved

Beacon

We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

See all updates

SLA issues

Started 13 Aug 2026 23:17:53 (5 days ago), resolved 14 Aug 2026 01:00:10 (5 days ago)

Minor Incident

Resolved

Web App

We're looking into reports of errors with the SLA feature and our team is investigating.

See all updates

Help Scout Outage Survival Guide

A step-by-step guide to help you survive a Help Scout outage

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Help Scout Components

Help Scout

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Help Scout Web App

Wed 12

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SLA issues

Started 13 Aug 2026 23:17:53 (5 days ago), resolved 14 Aug 2026 01:00:10 (5 days ago)

Minor Incident

Resolved

Web App

We're looking into reports of errors with the SLA feature and our team is investigating.

See all updates

Help Scout Docs Sites

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Help Scout Beacon

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Beacon Issues

Started 14 Aug 2026 14:59:57 (5 days ago), resolved 14 Aug 2026 16:17:59 (5 days ago)

Minor Incident

Resolved

Beacon

We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

See all updates

Help Scout Mobile Apps

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Help Scout Email Processing

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Help Scout Mailbox counts, folders, reports, search results

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Help Scout Marketing Site

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Help Scout Public APIs

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Inbox API

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Docs API

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Help Scout AI Services

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AI Drafts

Wed 12

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Fri 14

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now

App Access Issues

Started 18 Aug 2026 15:38:29 (14 hours ago), resolved 18 Aug 2026 18:50:47 (11 hours ago)

Minor Incident

Resolved

AI Drafts

AI Answers

AI Summarize

AI Assist

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

See all updates

AI Answers

Wed 12

Thu 13

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

now

App Access Issues

Started 18 Aug 2026 15:38:29 (14 hours ago), resolved 18 Aug 2026 18:50:47 (11 hours ago)

Minor Incident

Resolved

AI Drafts

AI Answers

AI Summarize

AI Assist

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

See all updates

AI Summarize

Wed 12

Thu 13

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

now

App Access Issues

Started 18 Aug 2026 15:38:29 (14 hours ago), resolved 18 Aug 2026 18:50:47 (11 hours ago)

Minor Incident

Resolved

AI Drafts

AI Answers

AI Summarize

AI Assist

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

See all updates

AI Assist

Wed 12

Thu 13

Fri 14

Sat 15

Sun 16

Mon 17

Tue 18

now

App Access Issues

Started 18 Aug 2026 15:38:29 (14 hours ago), resolved 18 Aug 2026 18:50:47 (11 hours ago)

Minor Incident

Resolved

AI Drafts

AI Answers

AI Summarize

AI Assist

We’re currently investigating reports of customers running into errors in the Inbox and while using AI Drafts. We will continue to update as we have more information.

See all updates

Help Scout Status

Real-time updates of Help Scout issues and outages

Help Scout status is Operational

Help Scout Web App

Help Scout Beacon

AI Drafts

AI Answers

AI Summarize

AI Assist

You're checking on Help Scout - but is your own site converting?

Active Incidents

Recently Resolved Incidents

Help Scout Outage Survival Guide

Help Scout Components

Help Scout Web App

Help Scout Docs Sites

Help Scout Beacon

Help Scout Mobile Apps

Help Scout Email Processing

Help Scout Mailbox counts, folders, reports, search results

Help Scout Marketing Site

Help Scout Public APIs

Inbox API

Docs API

Help Scout AI Services

AI Drafts

AI Answers

AI Summarize

AI Assist

Help Scout Alternatives

Commonly Used Together