Gladly Status: check for Gladly outages and issues

Gladly status is Operational

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Gladly Reporting

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See all 19 Gladly components

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Active Incidents

No active incidents

Recently Resolved Incidents

Intermittent Report Loading Issues

Started 10 Sep 2026 15:08:23 (7 days ago), resolved 11 Sep 2026 00:30:40 (6 days ago)

Major Incident

Resolved

Reporting

Gladly is investigating an intermittent issue on querying reports.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Resolved: Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

11 Sep 2026 00:30:40 (6 days ago)

Monitoring: As of ~9:45 AM PT, Gladly Team reporting (e.g.: Conversations Export Report, Contact Export, Work Sessions) have been restored. Gladly AI Sessions reporting is currently undergoing maintenance, and we will post back on its status as soon as possible.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 17:10:42 (7 days ago)

Investigating: Gladly is investigating Intermittent Report Loading Issues

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 17:06:06 (7 days ago)

Identified: We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 16:17:48 (7 days ago)

Identified: We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 15:45:28 (7 days ago)

Investigating: We are continuing to investigate this issue.

10 Sep 2026 15:10:19 (7 days ago)

Investigating: Gladly is investigating an intermittent issue on querying reports.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 15:08:23 (7 days ago)

See all updates

Gladly Outage Survival Guide

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Intermittent Report Loading Issues

Started 10 Sep 2026 15:08:23 (7 days ago), resolved 11 Sep 2026 00:30:40 (6 days ago)

Major Incident

Resolved

Reporting

Gladly is investigating an intermittent issue on querying reports.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

11 Sep 2026 00:30:40 (6 days ago)

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 17:10:42 (7 days ago)

Investigating: Gladly is investigating Intermittent Report Loading Issues

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 17:06:06 (7 days ago)

Identified: We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 16:17:48 (7 days ago)

Identified: We have identified the issue, and are working as expediently as possible to resolve it. We will continue to update this Status Page every 30 minutes or sooner until resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 15:45:28 (7 days ago)

Investigating: We are continuing to investigate this issue.

10 Sep 2026 15:10:19 (7 days ago)

Investigating: Gladly is investigating an intermittent issue on querying reports.

We are continuing to work on a resolution with the Google team and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

10 Sep 2026 15:08:23 (7 days ago)

See all updates

Gladly Routing, Prioritization and Workflow

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Gladly Search

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Gladly Tasks

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Gladly AI Solution

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Gladly Status

Real-time updates of Gladly issues and outages

Gladly status is Operational

Gladly Reporting

You're checking on Gladly - but is your own site converting?

Active Incidents

Recently Resolved Incidents

Gladly Outage Survival Guide

Gladly Components

Gladly Team Solution

Gladly Structured Threads Solution (Legacy)

Gladly Admin

Gladly APIs, Webhooks and Integrations

Gladly Channel - Chat (Glad App)

Gladly Channel - Email

Gladly Channel - Facebook Messenger

Gladly Channel - Instagram

Gladly Channel - SMS

Gladly Channel - Voice

Gladly Channel - WhatsApp

Gladly Login

Gladly Payments

Gladly Reporting

Gladly Routing, Prioritization and Workflow

Gladly Search

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Gladly AI Solution

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