Gladly Status

Resolved: After actively monitoring system performance, we are happy to report that the Cloudflare issue is now resolved and Gladly is fully operational.

We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Monitoring: Cloudflare continues to reroute traffic away from affected services. Gladly users who experienced impact are now observing recovery and a return to normal functionality. We will continue to monitor the Cloudflare incident at this time.

Investigating: Gladly's own systems remain operational. However, an ongoing Cloudflare incident is disrupting some of the communication streams Gladly depends on, which may prevent some users from logging in or result in degraded performance. We are continuing to monitor the situation closely.

Investigating: We are continuing to investigate reports of some users being unable to access Gladly, along with general system slowness. We will provide another update within 30 minutes or as soon as we have more information.

Investigating: Gladly is investigating an issue that's preventing some users from accessing Gladly Team.

We are continuing to work on a resolution, and will continue updating this page every 30 minutes or sooner.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.