Gladly Status

Gladly Status

Real-time updates of Gladly issues and outages

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Gladly status is Operational

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Gladly Hero Solution

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Gladly Reporting

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Active Incidents

No active incidents

Recently Resolved Incidents

Gladly Reports and Insight Builder Data Latency
Started 31 Jul 2025 18:10:25 (6 days ago), resolved 31 Jul 2025 20:26:09 (6 days ago)
Minor Incident
Resolved
Reporting

We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.

Please contact gladly support should you have any questions.

See all updates
Investigating Gladly Access Issues
Started 31 Jul 2025 05:57:49 (7 days ago), resolved 31 Jul 2025 06:57:12 (7 days ago)
Major Incident
Resolved
Gladly Hero Solution

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

See all updates

Gladly Outage Survival Guide

A step-by-step guide to help you survive a Gladly outage
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    Gladly Components

    Gladly Status

    Gladly

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    Investigating Gladly Access Issues
    Started 31 Jul 2025 05:57:49 (7 days ago), resolved 31 Jul 2025 06:57:12 (7 days ago)
    Major Incident
    Resolved
    Gladly Hero Solution

    We are currently investigating intermittent reports with Gladly access in certain regions.

    Please contact gladly support should you have any questions.

    See all updates

    Gladly Sidekick Solution

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    Gladly Admin

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    Gladly APIs, Webhooks and Integrations

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    Gladly Channel - Chat (Glad App)

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    Gladly Reporting

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    Gladly Reports and Insight Builder Data Latency
    Started 31 Jul 2025 18:10:25 (6 days ago), resolved 31 Jul 2025 20:26:09 (6 days ago)
    Minor Incident
    Resolved
    Reporting

    We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.

    Please contact gladly support should you have any questions.

    See all updates

    Gladly Routing, Prioritization and Workflow

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    Gladly Alternatives

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