Gladly Status: check for Gladly outages and issues

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Active Incidents

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Recently Resolved Incidents

Investigating Issues with Inbound Voice

Started 31 Mar 2025 15:52:58 (1 day ago), resolved 31 Mar 2025 17:30:10 (24 hours ago)

Minor Incident

Resolved

Channel - Voice

Gladly has identified an issue with intermittent inbound Voice calls disconnecting.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Resolved: After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:30:10 (24 hours ago)

Monitoring: We have confirmed we have not seen issues in the past 30 minutes, and will continue to monitor.

We'll send a final update once we conclude monitoring and confirm the issue is fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:17:36 (24 hours ago)

Identified: Our telephony partner has applied a remediation while continuing to investigate the root cause.

We have not seen issues in the past 15 minutes, and will continue to monitor closely. We'll be back with another update in 30 minutes or less.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:02:46 (1 day ago)

Identified: Our telephony partner has identified the issue and is implementing a fix. We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 16:40:39 (1 day ago)

Identified: Gladly has identified an issue with our telephony partner, and are working closely with them to resolve the issues with inbound calls.

We will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 16:19:16 (1 day ago)

Investigating: Gladly has identified an issue with intermittent inbound Voice calls disconnecting.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 15:52:58 (1 day ago)

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Gladly Outage Survival Guide

A step-by-step guide to help you survive a Gladly outage

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Gladly Components

Gladly

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Gladly Hero Solution

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Gladly Sidekick Solution

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Gladly APIs, Webhooks and Integrations

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Gladly Channel - Chat (Glad App)

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Gladly Channel - Email

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Gladly Channel - Facebook Messenger

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Gladly Channel - Instagram

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Gladly Channel - SMS

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Gladly Channel - Voice

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Investigating Issues with Inbound Voice

Started 31 Mar 2025 15:52:58 (1 day ago), resolved 31 Mar 2025 17:30:10 (24 hours ago)

Minor Incident

Resolved

Channel - Voice

Gladly has identified an issue with intermittent inbound Voice calls disconnecting.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Resolved: After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:30:10 (24 hours ago)

Monitoring: We have confirmed we have not seen issues in the past 30 minutes, and will continue to monitor.

We'll send a final update once we conclude monitoring and confirm the issue is fully resolved.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:17:36 (24 hours ago)

Identified: Our telephony partner has applied a remediation while continuing to investigate the root cause.

We have not seen issues in the past 15 minutes, and will continue to monitor closely. We'll be back with another update in 30 minutes or less.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 17:02:46 (1 day ago)

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 16:40:39 (1 day ago)

Identified: Gladly has identified an issue with our telephony partner, and are working closely with them to resolve the issues with inbound calls.

We will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 16:19:16 (1 day ago)

Investigating: Gladly has identified an issue with intermittent inbound Voice calls disconnecting.

We are working as expediently as possible to resolve this and will continue updating the Status Page every 30 minutes.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

31 Mar 2025 15:52:58 (1 day ago)

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Gladly Channel - WhatsApp

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Gladly Login

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Gladly Reporting

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Gladly Routing, Prioritization and Workflow

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Gladly Status

Real-time updates of Gladly issues and outages

Gladly status is Operational

Gladly Channel - Voice

Active Incidents

Recently Resolved Incidents

Gladly Outage Survival Guide

Gladly Components

Gladly Hero Solution

Gladly Sidekick Solution

Gladly Admin

Gladly APIs, Webhooks and Integrations

Gladly Channel - Chat (Glad App)

Gladly Channel - Email

Gladly Channel - Facebook Messenger

Gladly Channel - Instagram

Gladly Channel - SMS

Gladly Channel - Voice

Gladly Channel - WhatsApp

Gladly Login

Gladly Payments

Gladly Reporting

Gladly Routing, Prioritization and Workflow

Gladly Search

Gladly Tasks

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