Gladly status is Operational

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Gladly Hero Solution

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Gladly Reporting

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Active Incidents

No active incidents

Recently Resolved Incidents

Gladly Reports and Insight Builder Data Latency
Started 31 Jul 2025 18:10:25 (6 days ago), resolved 31 Jul 2025 20:26:09 (6 days ago)
Minor Incident
Resolved
Reporting

We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.

Please contact gladly support should you have any questions.

Investigating Gladly Access Issues
Started 31 Jul 2025 05:57:49 (7 days ago), resolved 31 Jul 2025 06:57:12 (7 days ago)
Major Incident
Resolved
Gladly Hero Solution

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

Gladly Outage Survival Guide

A step-by-step guide to help you survive a Gladly outage
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    Gladly Components

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    Gladly Hero Solution

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    Investigating Gladly Access Issues
    Started 31 Jul 2025 05:57:49 (7 days ago), resolved 31 Jul 2025 06:57:12 (7 days ago)
    Major Incident
    Resolved
    Gladly Hero Solution

    We are currently investigating intermittent reports with Gladly access in certain regions.

    Please contact gladly support should you have any questions.

    Gladly Sidekick Solution

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    Gladly Admin

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    Gladly APIs, Webhooks and Integrations

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    Gladly Channel - Chat (Glad App)

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    Gladly Channel - Email

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    Gladly Channel - Facebook Messenger

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    Gladly Channel - Instagram

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    Gladly Channel - SMS

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    Gladly Channel - Voice

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    Gladly Channel - WhatsApp

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    Gladly Login

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    Gladly Payments

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    Gladly Reporting

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    Gladly Reports and Insight Builder Data Latency
    Started 31 Jul 2025 18:10:25 (6 days ago), resolved 31 Jul 2025 20:26:09 (6 days ago)
    Minor Incident
    Resolved
    Reporting

    We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.

    Please contact gladly support should you have any questions.

    Gladly Routing, Prioritization and Workflow

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    Gladly Search

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    Gladly Tasks

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