GatewayAPI Status: check for GatewayAPI outages and issues

GatewayAPI status is Operational

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Dashboard - Europe

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Delivery Reports (DLR) - Commercial

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GatewayAPI External Provider

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Norway

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See all 44 GatewayAPI components

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Active Incidents

Unscheduled disturbance towards GatewayAPI EU Dashboard

Started 14 Jun 2026 10:41:41 (7 days ago), resolved 14 Jun 2026 11:14:51 (7 days ago)

Minor Incident

Postmortem

Dashboard - Europe

We are seeing an unscheduled issue towards the GatewayAPI EU Dashboard and are working on resolving it.

You may experience issues when trying to access the dashboard.

We will keep you updated.

Postmortem: ## GatewayAPI Incident Post-Mortem: Service Disruption on June 14, 2026

‌

Date of Incident: June 14, 2026

Duration: 12:33 CEST – 13:05 CEST (32 minutes)

Services Impacted: GatewayAPI EU SMS APIs & Customer Dashboard

‌

Executive Summary

On June 14, 2026, between 12:33 CEST and 13:05 CEST, GatewayAPI experienced a service disruption that temporarily impacted our EU SMS APIs and the Customer Dashboard. The core issue originated from a localized network and infrastructure outage at our cloud provider, which unexpectedly isolated our main database cluster.

While our core SMS services are architected to operate independently during database anomalies, the specific nature of this infrastructure failure triggered an unforeseen dependency that halted message-traffic processing. Our team intervened immediately, and services were fully restored within 32 minutes.

‌

Root Cause Analysis

The disruption was initiated by a hardware and network-level incident within our cloud provider's infrastructure. This failure caused our primary database cluster to become unavailable.

Although our message and SMS routing engine is designed with fail-safes to bypass database dependencies during outages, the unique state of this infrastructure failure prevented the seamless decoupling of these systems. This caused a temporary backlog, rendering both the Customer Dashboard and the EU SMS APIs unavailable during the affected window.

‌

Actions Taken & Preventive Measures

We take platform reliability incredibly seriously and have already implemented several immediate improvements to ensure this specific scenario cannot happen again:

Decoupling & Robustness Enhancements: We have updated the message API and application routing mechanisms to ensure absolute independence from the primary database. In the event of a future database failure, core message and SMS routing will automatically fail back to decentralized, local mechanisms without interruption.
Optimized Failover Routines: We will refine and streamline our automated failover procedures to reduce the time it takes for secondary systems to assume control during infrastructure anomalies.
Enhanced Monitoring & Alerting: We will deploy additional high-fidelity alarms and alerting thresholds. This will grant our engineering team earlier visibility into underlying cloud provider infrastructure shifts before they impact user-facing services.

‌

Our Commitment to You

We sincerely apologize for the disruption this caused to your operations. We are fully committed to providing a highly resilient business messaging platform, and we are using the insights gained from this incident to continuously harden our infrastructure.

‌

If you have any remaining questions regarding this incident, please feel free to reach out to our support team.

15 Jun 2026 11:15:40 (6 days ago)

Resolved: The GatewayAPI EU Dashboard is up and running again.

MT and MO traffic is back to normal.

A Postmortem will follow.

We will continue to monitor for good measure and we apologize for the inconvenience caused by this.

14 Jun 2026 11:14:51 (7 days ago)

Identified: We are continuing to work on the issue with GatewayAPI EU Dashboard.

You may currently experience delays in both MT and MO traffic.

We will keep you updated and we apologize for the inconvenience caused by this.

14 Jun 2026 11:05:28 (7 days ago)

Identified: We are seeing an unscheduled issue towards the GatewayAPI EU Dashboard and are working on resolving it.

You may experience issues when trying to access the dashboard.

We will keep you updated.

14 Jun 2026 10:41:41 (7 days ago)

See all updates

Recently Resolved Incidents

Delivery Report delays towards Telia Norway

Started 19 Jun 2026 15:22:44 (1 day ago), resolved 19 Jun 2026 16:48:53 (1 day ago)

Minor Incident

Resolved

Norway

Delivery Reports (DLR) - Commercial

External Provider

We are currently monitoring the Delivery Report issue reported by Telia Norway.

Users may experience a delay receiving delivery reports on messages sent to Telia Norway recipients.

Messages are delivered, it is only the status reports that are delayed.

See all updates

GatewayAPI Outage Survival Guide

A step-by-step guide to help you survive a GatewayAPI outage

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GatewayAPI Components

GatewayAPI

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GatewayAPI Dashboards - Commercial & Europe

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Dashboard - Commercial

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Dashboard - Europe

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Unscheduled disturbance towards GatewayAPI EU Dashboard

Started 14 Jun 2026 10:41:41 (7 days ago), resolved 14 Jun 2026 11:14:51 (7 days ago)

Minor Incident

Postmortem

Dashboard - Europe

We are seeing an unscheduled issue towards the GatewayAPI EU Dashboard and are working on resolving it.

You may experience issues when trying to access the dashboard.

We will keep you updated.

Postmortem: ## GatewayAPI Incident Post-Mortem: Service Disruption on June 14, 2026

‌

Date of Incident: June 14, 2026

Duration: 12:33 CEST – 13:05 CEST (32 minutes)

Services Impacted: GatewayAPI EU SMS APIs & Customer Dashboard

‌

Executive Summary

‌

Root Cause Analysis

The disruption was initiated by a hardware and network-level incident within our cloud provider's infrastructure. This failure caused our primary database cluster to become unavailable.

‌

Actions Taken & Preventive Measures

We take platform reliability incredibly seriously and have already implemented several immediate improvements to ensure this specific scenario cannot happen again:

Decoupling & Robustness Enhancements: We have updated the message API and application routing mechanisms to ensure absolute independence from the primary database. In the event of a future database failure, core message and SMS routing will automatically fail back to decentralized, local mechanisms without interruption.
Optimized Failover Routines: We will refine and streamline our automated failover procedures to reduce the time it takes for secondary systems to assume control during infrastructure anomalies.
Enhanced Monitoring & Alerting: We will deploy additional high-fidelity alarms and alerting thresholds. This will grant our engineering team earlier visibility into underlying cloud provider infrastructure shifts before they impact user-facing services.

‌

Our Commitment to You

‌

If you have any remaining questions regarding this incident, please feel free to reach out to our support team.

15 Jun 2026 11:15:40 (6 days ago)

Resolved: The GatewayAPI EU Dashboard is up and running again.

MT and MO traffic is back to normal.

A Postmortem will follow.

We will continue to monitor for good measure and we apologize for the inconvenience caused by this.

14 Jun 2026 11:14:51 (7 days ago)

Identified: We are continuing to work on the issue with GatewayAPI EU Dashboard.

You may currently experience delays in both MT and MO traffic.

We will keep you updated and we apologize for the inconvenience caused by this.

14 Jun 2026 11:05:28 (7 days ago)

Identified: We are seeing an unscheduled issue towards the GatewayAPI EU Dashboard and are working on resolving it.

You may experience issues when trying to access the dashboard.

We will keep you updated.

14 Jun 2026 10:41:41 (7 days ago)

See all updates

GatewayAPI APIs - Commercial & Europe

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API - Commercial

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API - Europe

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GatewayAPI SMPPs - Commercial & Europe

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SMPP - Commercial

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SMPP - Europe

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GatewayAPI Message Services - Commercial

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MT (Outgoing) SMS - Commercial

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MO (Incoming) SMS - Commercial

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E-mail - Commercial

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Delivery Reports (DLR) - Commercial

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Delivery Report delays towards Telia Norway

Started 19 Jun 2026 15:22:44 (1 day ago), resolved 19 Jun 2026 16:48:53 (1 day ago)

Minor Incident

Resolved

Norway

Delivery Reports (DLR) - Commercial

External Provider

We are currently monitoring the Delivery Report issue reported by Telia Norway.

Users may experience a delay receiving delivery reports on messages sent to Telia Norway recipients.

Messages are delivered, it is only the status reports that are delayed.

See all updates

GatewayAPI Message Services - Europe

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MT (Outgoing) SMS - Europe

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MO (Incoming) SMS - Europe

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E-mail - Europe

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Delivery Reports (DLR) - Europe

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GatewayAPI Campaign site - Commercial & Europe

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Campaign site - Commercial

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Campaign site - Europe

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GatewayAPI Login system: OCiD - Commercial & Europe

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Login system: OCiD - Commercial

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Login System: OCiD - Europe

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GatewayAPI Stripe Checkout.js

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GatewayAPI Stripe API

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GatewayAPI Maintenance

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GatewayAPI External Provider

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Delivery Report delays towards Telia Norway

Started 19 Jun 2026 15:22:44 (1 day ago), resolved 19 Jun 2026 16:48:53 (1 day ago)

Minor Incident

Resolved

Norway

Delivery Reports (DLR) - Commercial

External Provider

We are currently monitoring the Delivery Report issue reported by Telia Norway.

Users may experience a delay receiving delivery reports on messages sent to Telia Norway recipients.

Messages are delivered, it is only the status reports that are delayed.

See all updates

GatewayAPI Undetermined issue

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GatewayAPI Specific country

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Denmark

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Sweden

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Norway

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Delivery Report delays towards Telia Norway

Started 19 Jun 2026 15:22:44 (1 day ago), resolved 19 Jun 2026 16:48:53 (1 day ago)

Minor Incident

Resolved

Norway

Delivery Reports (DLR) - Commercial

External Provider

We are currently monitoring the Delivery Report issue reported by Telia Norway.

Users may experience a delay receiving delivery reports on messages sent to Telia Norway recipients.

Messages are delivered, it is only the status reports that are delayed.

See all updates

Finland

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Spain

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Germany

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United Kingdom

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Italy

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Switzerland

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Estonia

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France

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Austria

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GatewayAPI Status

Real-time updates of GatewayAPI issues and outages

GatewayAPI status is Operational

Dashboard - Europe

Delivery Reports (DLR) - Commercial

GatewayAPI External Provider

Norway

You're checking on GatewayAPI - but is your own site converting?

Active Incidents

Executive Summary

Root Cause Analysis

Actions Taken & Preventive Measures

Recently Resolved Incidents

GatewayAPI Outage Survival Guide

GatewayAPI Components

GatewayAPI Dashboards - Commercial & Europe

Dashboard - Commercial

Dashboard - Europe

Executive Summary

Root Cause Analysis

Actions Taken & Preventive Measures

GatewayAPI APIs - Commercial & Europe

API - Commercial

API - Europe

GatewayAPI SMPPs - Commercial & Europe

SMPP - Commercial

SMPP - Europe

GatewayAPI Message Services - Commercial

MT (Outgoing) SMS - Commercial

MO (Incoming) SMS - Commercial

E-mail - Commercial

Delivery Reports (DLR) - Commercial

GatewayAPI Message Services - Europe

MT (Outgoing) SMS - Europe

MO (Incoming) SMS - Europe

E-mail - Europe

Delivery Reports (DLR) - Europe

GatewayAPI Campaign site - Commercial & Europe

Campaign site - Commercial

Campaign site - Europe

GatewayAPI Login system: OCiD - Commercial & Europe

Login system: OCiD - Commercial

Login System: OCiD - Europe

GatewayAPI Stripe Checkout.js

GatewayAPI Stripe API

GatewayAPI Maintenance

GatewayAPI External Provider

GatewayAPI Undetermined issue

GatewayAPI Specific country

Denmark

Sweden

Norway

Finland

Spain

Germany

United Kingdom

Italy

Switzerland

Estonia

France

Austria

GatewayAPI Alternatives

Commonly Used Together