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SendSafely Outage Survival Guide

A step-by-step guide to help you survive a SendSafely outage
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    SendSafely Components

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    SendSafely US Data Center - N. Virginia

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    Public Website
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    Enterprise Portals (US)
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    API (US)
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    Serverless Gateway (US)
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    SendSafely EU Data Center - Ireland

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    Enterprise Portals (EU)
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    API (EU)
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    Serverless Gateway (EU)
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    SendSafely Australia Data Center - Sydney

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    Enterprise Portals (AU)
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    API (AU)
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    SendSafely Platform Integrations (All Regions)

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    SendSafely Alternatives

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    Telesign system Standard Services

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    SMS
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    Renew an SSL/TLS certificate - July 2024
    Started 9 Jul 2024 14:44:31 (4 months ago), still ongoing
    Maintenance
    Investigating
    SMS & SMS Verify
    Voice Verify
    Smart Verify
    Push Verify
    PhoneID Standard
    More...

    Dear Customers and Partners,

    The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

    Thank you.

    Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

    Operator Service Alert - El Salvador (SV) - Movistar (Telefonica) (706/04) - 11/20/24
    Started 20 Nov 2024 13:14:38 (20 hours ago), still ongoing
    Incident without Impact
    Investigating
    Operator Alerts WW
    Operator Alerts LATAM
    SMS
    2-Way SMS

    Issue: Operator - Movistar (Telefonica) (706/04) Quality degradation

    Start Time: 05:10 AM PST - 11/20/24

    Summary:

    We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

    Telesign is engaged with the operators for updates on resolution.

    We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

    SF 00909079

    Quality degradation - United States (US) - Verizon Wireless (310/004;006;010;012;590) - 11/20/24
    Started 20 Nov 2024 18:33:37 (14 hours ago), still ongoing
    Incident without Impact
    Investigating
    Operator Alerts WW
    Operator Alerts North America
    SMS
    2-Way SMS

    Issue: US/CA Operator - Verizon Wireless (310/004;006;010;012;590) Quality degradation

    Start Time: 10:15 AM PST - 11/20/24

    Summary:

    We currently experience quality degradation toward United States (US) - Verizon Wireless (310/004;006;010;012;590). SMS messages to this operator may face delays or difficulties in delivery.

    Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

    If you have any questions, please contact support@telesign.com.

    SF 00911065

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    Wickr Me - Discontinued as of 31-Dec-2023.

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    42Crunch Community Platform (EOS)

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    Community Platform
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    User Authentication
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    We have detected an issue.
    Started 27 Aug 2024 00:21:00 (3 months ago), still ongoing
    Major Incident
    Investigating
    User Authentication
    Machine to Machine Authentication
    Management API

    We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

    Machine to Machine Authentication
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    We have detected an issue.
    Started 27 Aug 2024 00:21:00 (3 months ago), still ongoing
    Major Incident
    Investigating
    User Authentication
    Machine to Machine Authentication
    Management API

    We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

    See all
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