FoodLogiQ Status
Real-time updates of FoodLogiQ issues and outages
FoodLogiQ status is Operational
FoodLogiQ AS2 Service
Active Incidents
[Upcoming AS2 Certificate Update for FoodLogiQ Integrations]
Effective Date: December 16, 2024
On December 16, 2024, integrations between FoodLogiQ and third-party applications that use AS2 certificates will stop functioning unless updated. To ensure continued functionality, users must update the AS certificate from FoodLogiQ in the third-party applications on or after the cutover date, December 16. If you do not use AS2-configured integrations with third-party applications, no action is needed at this time.
What You Need to Do:
- On December 16, download the new AS2 certificate from FoodLogiQ (new public AS2 certificate will be made available for download on December 16.)
- Update the downloaded certificate in your AS2 third-party applications.
- Upload a test file to confirm the integration is working correctly.
If you have questions or need assistance, please contact our support team at support@trustwell.com.
Recently Resolved Incidents
No recent incidents
FoodLogiQ Outage Survival Guide
FoodLogiQ Components
FoodLogiQ Connect
FoodLogiQ API v2
FoodLogiQ API v3
FoodLogiQ Auth/ID Service
FoodLogiQ Analytics Service
FoodLogiQ AS2 Service
[Upcoming AS2 Certificate Update for FoodLogiQ Integrations]
Effective Date: December 16, 2024
On December 16, 2024, integrations between FoodLogiQ and third-party applications that use AS2 certificates will stop functioning unless updated. To ensure continued functionality, users must update the AS certificate from FoodLogiQ in the third-party applications on or after the cutover date, December 16. If you do not use AS2-configured integrations with third-party applications, no action is needed at this time.
What You Need to Do:
- On December 16, download the new AS2 certificate from FoodLogiQ (new public AS2 certificate will be made available for download on December 16.)
- Update the downloaded certificate in your AS2 third-party applications.
- Upload a test file to confirm the integration is working correctly.
If you have questions or need assistance, please contact our support team at support@trustwell.com.
FoodLogiQ Traceability Service
FoodLogiQ Alternatives
Case Management
Dear Valued Customer,
We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool.
To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.
In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.
We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.
Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.
Thank you for your understanding and cooperation.
Best regards, Your Support Team
