nShift - Webshipper Status

The Canadian Union of Postal Workers (CUPW) has announced it began a national strike on Friday, November 15, at 12:01 a.m. ET. Mail and parcels will not be processed or delivered for the duration of the national strike, and some post offices will be closed. Items will be delivered as quickly as possible once operations resume. See Canada Post's negotiations page for updates.

Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.

In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, and DHL Express.

More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page Royal Mail: https://www.royalmail.com/international-incident-bulletin

Dear Valued Customer,

We would like to inform you about a performance issue affecting our Case Management System. This issue is limited to the receipt of Outlook emails linked to existing cases. Currently, responses sent via email to existing cases are not being displayed in our Case Management Tool.

To ensure seamless case updates and communication, we kindly request that you update your cases exclusively through our Support Center until the issue is resolved.

In some cases, if we have not received feedback from you in the past few days, we may proactively reach out to confirm whether you have sent your feedback.

We apologize for the inconvenience caused and assure you that our team is working with the highest priority to analyze and resolve this issue.

Please note that cases can still be processed, but communication will need to take place exclusively via the Support Center during this time.

Thank you for your understanding and cooperation.

Best regards, Your Support Team

The service is experiencing some outages, your orders might be impacted.