ShipStation Status
Real-time updates of ShipStation issues and outages
ShipStation status is Operational
ShipStation
UPS
Royal Mail
Active Incidents
To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
Canadian Carriers
Canada Post: Effective September 26, 2025, the Canadian Union of Postal Workers (CUPW) has launched a nationwide strike.
During the strike, Canada Post will not process or deliver any mail or packages, including to P.O. boxes – shippers should expect delays. To continue shipping, please use an alternative carrier, such as GlobalPost, UPS, FedEx, DHL Express, Purolator, Canpar, or Sendle.
UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.
Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
Global Carriers
GlobalPost: Effective September 28, 2025, all GlobalPost services will remain available for use, except for the Canada DDP feature.
Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.
USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
Recently Resolved Incidents
Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services.
From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States.
Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible.
We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates
ShipStation Outage Survival Guide
ShipStation Components
ShipStation
To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
ShipStation Order Managment API
ShipStation Marketplace Integrations
ShipStation Carrier Integrations
ShipStation Support Services
Chat Support
Phone Support
ShipStation Carriers
Stamps.com
FedEx
UPS
Canadian Carriers
Canada Post: Effective September 26, 2025, the Canadian Union of Postal Workers (CUPW) has launched a nationwide strike.
During the strike, Canada Post will not process or deliver any mail or packages, including to P.O. boxes – shippers should expect delays. To continue shipping, please use an alternative carrier, such as GlobalPost, UPS, FedEx, DHL Express, Purolator, Canpar, or Sendle.
UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.
Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
Global Carriers
GlobalPost: Effective September 28, 2025, all GlobalPost services will remain available for use, except for the Canada DDP feature.
Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.
USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
DHL Express
DHL eCommerce
Canada Post
Australia Post
Royal Mail
Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services.
From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States.
Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible.
We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates
