ShipStation Status

Monitoring: Canadian Carriers

Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.

Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.

UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.

Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

Global Carriers

GlobalPost: Effective October 27, 2025, GlobalPost will reinstate normal routing for all services, including for the Global Advantage Program (GAP). The Canada DDP feature will also be reinstated for use. Learn more.

Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.

USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.

Monitoring: To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

Resolved: Yesterday, our team became aware of an issue stemming from an Amazon Web Services (AWS) outage, our cloud service provider, that impacted ShipStation's performance. We have confirmed that the issue has now been resolved.

We understand how critical ShipStation is to your business operations, and we sincerely apologize for the inconvenience this caused.

While the underlying service disruption originated outside the ShipStation platform, our team actively monitored the situation and worked to restore stability as quickly as possible.

Please don’t hesitate to reach out if you continue to experience any issues.

Monitoring: ShipStation is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience.

You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history .

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are now seeing significant improvements and stabilization across the ShipStation platform as the external cloud provider (AWS) resolves its issue.

We will continue to actively monitor all systems to ensure full and stable recovery.

Thank you for your patience!

Monitoring: We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform.

This issue is related to a wider, external outage at a major cloud infrastructure provider.

Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates.

We apologize for the inconvenience and appreciate your patience.