ShipStation Status

Monitoring: Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services.

From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States.

Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible.

We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates

Monitoring: To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

Monitoring: CUPW-represented employees to vote on Canada Post’s final offers between July 21 and August 1. Canada Post will keep customers informed about the results of the vote and remains committed to delivering reliable service as the trusted delivery partner.

Learn more: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page

Global Carrier Update

Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.

If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.

Canada Carrier Update

If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation users will see an error message if attempting to ship to these areas.

Resolved: This incident has been resolved.

Monitoring: Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.

Resolved: This incident has been resolved.

Monitoring: ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Resolved: Thank you for your patience while our integrators worked to resolve your issues. Please update your Shopify store to clear the store error.

Thank you for your patience and understanding.

Investigating: ShipStation is aware of the external technical issues impacting the Shopify integration. We will continue to monitor the problem and update you as soon as there is new information. Thank you for your patience!

Investigating: ShipStation is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!