ShipStation status is Partially Degraded Service

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ShipStation

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DHL eCommerce
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

ShipStation
Started 21 Apr 2025 20:25:49 (8 hours ago), still ongoing
Minor Incident
Investigating
ShipStation

ShipStation is aware of the technical issues impacting postage payment processing on ShipStation. We are closely monitoring an issue with the payment processor, and we will provide updates as they become available to us. Thank you for your patience!

UPS SurePost & Ground Saver Changes
Started 1 Apr 2025 23:41:06 (20 days ago), still ongoing
Minor Incident
Monitoring
ShipStation

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.

For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

Recently Resolved Incidents

Carrier Issues- DHL Carrier Services Unavailable
Started 21 Apr 2025 13:57:05 (14 hours ago), resolved 21 Apr 2025 18:36:33 (10 hours ago)
Minor Incident
Resolved
DHL eCommerce

ShipStation is aware of the technical issues impacting some DHL services. We are actively monitoring the status of these issues and will provide updates as they become available.

Thank you for your patience!

ShipStation Outage Survival Guide

A step-by-step guide to help you survive a ShipStation outage
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    ShipStation Components

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    ShipStation

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    UPS SurePost & Ground Saver Changes
    Started 1 Apr 2025 23:41:06 (20 days ago), still ongoing
    Minor Incident
    Monitoring
    ShipStation

    Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

    For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.

    For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

    ShipStation
    Started 21 Apr 2025 20:25:49 (8 hours ago), still ongoing
    Minor Incident
    Investigating
    ShipStation

    ShipStation is aware of the technical issues impacting postage payment processing on ShipStation. We are closely monitoring an issue with the payment processor, and we will provide updates as they become available to us. Thank you for your patience!

    ShipStation Order Managment API

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    ShipStation Marketplace Integrations

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    ShipStation Carrier Integrations

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    ShipStation Support Services

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    Chat Support
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    Phone Support
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    ShipStation Carriers

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    Stamps.com
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    FedEx
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    UPS
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    DHL Express
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    DHL eCommerce
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    Carrier Issues- DHL Carrier Services Unavailable
    Started 21 Apr 2025 13:57:05 (14 hours ago), resolved 21 Apr 2025 18:36:33 (10 hours ago)
    Minor Incident
    Resolved
    DHL eCommerce

    ShipStation is aware of the technical issues impacting some DHL services. We are actively monitoring the status of these issues and will provide updates as they become available.

    Thank you for your patience!

    Canada Post
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    Australia Post
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    Royal Mail
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    Endicia
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    Amazon Buy Shipping API
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    Express 1
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    Purolator
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    Parcelforce Worldwide
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    DPD
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    ShipStation Marketplaces

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    Amazon US
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    Shopify
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    BigCommerce
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    Walmart
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    Squarespace
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    TradeGecko
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    ChannelAdvisor
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    eBay
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    ShipStation Integrations

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    Shipsurance
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