ShipStation status is Operational

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ShipStation

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UPS
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Canadian Disruption Updates
Started 24 Oct 2025 13:30:03 (3 days ago), still ongoing
Minor Incident
Monitoring
UPS

Canadian Carriers

Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.

Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.

UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.

Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

Global Carriers

GlobalPost: Effective October 27, 2025, GlobalPost will reinstate normal routing for all services, including for the Global Advantage Program (GAP). The Canada DDP feature will also be reinstated for use. Learn more.

Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.

USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.

International Shipment Requirements
Started 25 Aug 2025 21:48:16 (2 months ago), still ongoing
Major Incident
Monitoring
ShipStation

To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

Recently Resolved Incidents

ShipStation Service Disruption
Started 20 Oct 2025 21:56:00 (6 days ago), resolved 21 Oct 2025 14:51:49 (6 days ago)
Major Incident
Resolved
ShipStation

We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform.

This issue is related to a wider, external outage at a major cloud infrastructure provider.

Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates.

We apologize for the inconvenience and appreciate your patience.

ShipStation Outage Survival Guide

A step-by-step guide to help you survive a ShipStation outage
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    ShipStation Components

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    ShipStation

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    International Shipment Requirements
    Started 25 Aug 2025 21:48:16 (2 months ago), still ongoing
    Major Incident
    Monitoring
    ShipStation

    To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

    Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

    ShipStation Service Disruption
    Started 20 Oct 2025 21:56:00 (6 days ago), resolved 21 Oct 2025 14:51:49 (6 days ago)
    Major Incident
    Resolved
    ShipStation

    We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform.

    This issue is related to a wider, external outage at a major cloud infrastructure provider.

    Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates.

    We apologize for the inconvenience and appreciate your patience.

    ShipStation Order Managment API

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    ShipStation Marketplace Integrations

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    ShipStation Carrier Integrations

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    ShipStation Support Services

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    Chat Support
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    Phone Support
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    ShipStation Carriers

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    Stamps.com
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    FedEx
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    UPS
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    Canadian Disruption Updates
    Started 24 Oct 2025 13:30:03 (3 days ago), still ongoing
    Minor Incident
    Monitoring
    UPS

    Canadian Carriers

    Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.

    Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.

    UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.

    Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

    Global Carriers

    GlobalPost: Effective October 27, 2025, GlobalPost will reinstate normal routing for all services, including for the Global Advantage Program (GAP). The Canada DDP feature will also be reinstated for use. Learn more.

    Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.

    USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.

    DHL Express
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    DHL eCommerce
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    Canada Post
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    Australia Post
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    Royal Mail
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    Endicia
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    Amazon Buy Shipping API
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    Express 1
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    Purolator
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    Parcelforce Worldwide
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    DPD
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    ShipStation Marketplaces

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    Amazon US
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    Shopify
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    BigCommerce
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    Walmart
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    Squarespace
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    TradeGecko
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    ChannelAdvisor
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    eBay
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    ShipStation Integrations

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    Shipsurance
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    ShipStation Companion API

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    Companion API V1
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    Companion API V2
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