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An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the following operational adjustments for Air shipments scheduled for delivery on November 6, 2025:
The money-back guarantee (also known as the UPS® Service Guarantee) is suspended for all packages either shipped from or delivered to the United States until further notice.
Delivery commitment times for:
- UPS Next Day Air® Early and UPS Worldwide Express Plus® services to the U.S will be extended by 90 minutes.
- UPS Next Day Air®, UPS 2nd Day Air A.M.®, and UPS Worldwide Express® services to commercial and residential locations in the U.S., and all other time-definite Air and International Air services will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.
Canadian Carriers
Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.
Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.
UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.
Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
Global Carriers
GlobalPost: Effective October 27, 2025, GlobalPost will reinstate normal routing for all services, including for the Global Advantage Program (GAP). The Canada DDP feature will also be reinstated for use. Learn more.
Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.
USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
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To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
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Canadian Carriers
Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.
Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.
UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.
Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
Global Carriers
GlobalPost: Effective October 27, 2025, GlobalPost will reinstate normal routing for all services, including for the Global Advantage Program (GAP). The Canada DDP feature will also be reinstated for use. Learn more.
Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.
USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the following operational adjustments for Air shipments scheduled for delivery on November 6, 2025:
The money-back guarantee (also known as the UPS® Service Guarantee) is suspended for all packages either shipped from or delivered to the United States until further notice.
Delivery commitment times for:
- UPS Next Day Air® Early and UPS Worldwide Express Plus® services to the U.S will be extended by 90 minutes.
- UPS Next Day Air®, UPS 2nd Day Air A.M.®, and UPS Worldwide Express® services to commercial and residential locations in the U.S., and all other time-definite Air and International Air services will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.