We are currently experiencing intermittent availability issues with the Workspot Control service. The engineering team is actively working on this issue with top priority. We will share more details as they become available.
This is an application‑level issue and not a security incident.
We apologize for any inconvenience this may cause.
Resolved: The service has been fully restored after the rollback was performed. We appreciate your patience.
A detailed Root Cause Analysis (RCA) will be shared once available.
4 Feb 2026 03:28:59 (5 days ago)
Monitoring: We are continuing to monitor for any further issues.
4 Feb 2026 03:22:45 (5 days ago)
Monitoring: Following the rollback performed, no new issues have been reported. Customers have confirmed that the Workspot service is stable.
Workspot Control is operating as expected, and all requests are being handled properly.
3 Feb 2026 11:00:41 (6 days ago)
Monitoring: Engineering team has completed the rollback, and all services have now been successfully restored. We are continuing to monitor the environment and will keep you posted with any further updates.
We greatly appreciate your patience and cooperation.
2 Feb 2026 21:41:53 (6 days ago)
Identified: Engineering team is estimating 90 minutes to complete rollback testing and then a short maintenance window to rollback at approximately 1030 PM UTC. We will update as timeline firm up.
We appreciate your patience as we work to restore service stability.
2 Feb 2026 20:22:24 (6 days ago)
Identified: There is no new update at this time. Engineering team has made internal progress reviewing the rollback code, and testing activities are ongoing. We will share another update as soon as more information becomes available.
We appreciate your continued patience as we work to restore service stability.
2 Feb 2026 19:56:01 (6 days ago)
Identified: Engineering team has made internal progress reviewing the rollback code, and testing activities are ongoing.
We will share another update as soon as more information becomes available.
We appreciate your continued patience as we work to restore service stability.
2 Feb 2026 19:09:57 (6 days ago)
Identified: There is no new update at this time. The Engineering team continues to review the rollback plan and assess next steps.
We will share another update as soon as more information becomes available. We appreciate your continued patience as we work to restore service stability.
2 Feb 2026 18:33:22 (6 days ago)
Identified: There is no new update at this time. The Engineering team continues to review the rollback plan and assess next steps.
We will share another update as soon as more information becomes available. We appreciate your continued patience as we work to restore service stability.
2 Feb 2026 18:04:19 (6 days ago)
Identified: There is no new update at this time. The Engineering team continues to review the rollback plan and assess next steps.
We will share another update as soon as more information becomes available. We appreciate your continued patience as we work to restore service stability.
2 Feb 2026 17:31:03 (6 days ago)
Identified: The Engineering team is continuing to assess the rollback plan and review the code changes. An ETA is being evaluated based on the outcome of the review and associated testing.
We appreciate your patience as we work to restore service stability.
2 Feb 2026 17:00:52 (6 days ago)
Identified: The Engineering team is planning to roll back the release deployed over the weekend. We will continue to share status updates approximately every 30 minutes.
An ETA is currently being assessed, and we will provide further updates as more information becomes available.
We appreciate your patience as we work to restore service stability.
2 Feb 2026 16:31:37 (6 days ago)
Identified: Control is actively accepting requests; however, responses may be intermittent due to a high volume of queued requests.
- Control login: Login requests may occasionally time out. Retrying may be successful.
- User login: Most users can establish a session. If an issue occurs, please retry.
Our Engineering team is also exploring a potential rollback option while ensuring data consistency. We are working to determine an ETA and will provide an update as soon as more information becomes available.
We appreciate your patience as we continue to improve service stability.
2 Feb 2026 16:15:06 (6 days ago)
Identified: Our engineering team continues to review the impact areas and complete validation to ensure service stability.
There are no new updates since our last communication.
2 Feb 2026 14:58:15 (6 days ago)
Identified: Our engineering team is still reviewing the impact areas and completing validation to ensure service stability. We will share more details as they become available.
2 Feb 2026 12:43:21 (7 days ago)
Identified: The issue has been identified, and corrective measures are in place. Our engineering team is reviewing remaining impact areas and completing final validation to ensure service stability before rollout.
2 Feb 2026 11:12:45 (7 days ago)
Identified: Following the recent 26.1 release, we have identified an issue impacting the Workspot Control service. A newly introduced application feature is not behaving as expected, resulting in an increased volume of system requests. This has led to request queuing and intermittent restarts of the Control service.
Our engineering team is actively working on testing and implementing a fix with the highest priority to stabilize the service.
2 Feb 2026 10:02:32 (7 days ago)
Investigating: We are currently experiencing intermittent availability issues with the Workspot Control service. The engineering team is actively working on this issue with top priority. We will share more details as they become available.
This is an application‑level issue and not a security incident.
We apologize for any inconvenience this may cause.
2 Feb 2026 09:38:48 (7 days ago)
