CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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SMS - Regular
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Viber
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Production Gateway
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Web Conversations
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Agent Inbox
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Scripted Chatbot
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Conversational Router
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Viber traffic failures
Started 9 Dec 2024 21:56:23 (6 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
Recently Resolved Incidents
Elevated error rates for Conversational AI Cloud
Started 1 Jun 2025 07:16:01 (2 days ago), resolved 1 Jun 2025 08:23:46 (2 days ago)
Minor Incident
Resolved
Production Gateway
We are investigating elevated error rates for Conversational AI Cloud. Sessions may impacted.
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Started 28 May 2025 13:10:51 (5 days ago), resolved 28 May 2025 14:51:34 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Conversational Router
Web Conversations
Scripted Chatbot
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
South African SMS Delivery - Status report Issues
Started 27 May 2025 12:17:34 (6 days ago), resolved 28 May 2025 08:04:53 (6 days ago)
Minor Incident
Resolved
SMS - Regular
Mobile network operators: South Africa
We are experiencing issues with our delivery reports for SMS in South Africa. Messages are delivering, but the status reports are not updating correctly.
Mobile Network Operator - Orange - 20801 - Partial Outage.
Started 27 May 2025 08:09:58 (7 days ago), resolved 27 May 2025 13:43:09 (6 days ago)
Major Incident
Resolved
Mobile network operators: France
The Mobile Network Operator - Orange - 20801 - is currently witnessing a partial outage.
Possible partial inbound mail issue
Started 26 May 2025 15:26:48 (7 days ago), resolved 26 May 2025 22:16:53 (7 days ago)
Minor Incident
Resolved
Agent Inbox
We are investigating some reports of a partial inbound mail failure, where mail is not delivered in Agent Inbox.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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Sun 1
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CM.com Messaging
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Tue 27
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Sun 1
now
Business Messaging API
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Tue 27
Wed 28
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Fri 30
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Sun 1
now
Smpp
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Tue 27
Wed 28
Thu 29
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Sun 1
now
SMS - High Priority
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
SMS - Regular
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
South African SMS Delivery - Status report Issues
Started 27 May 2025 12:17:34 (6 days ago), resolved 28 May 2025 08:04:53 (6 days ago)
Minor Incident
Resolved
SMS - Regular
Mobile network operators: South Africa
We are experiencing issues with our delivery reports for SMS in South Africa. Messages are delivering, but the status reports are not updating correctly.
WhatsApp Business
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
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Sun 1
now
Apple Messages for Business
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Tue 27
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Sun 1
now
RCS Business Messaging
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Tue 27
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Sun 1
now
Facebook Messenger
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Tue 27
Wed 28
Thu 29
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Sun 1
now
Viber
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Viber traffic failures
Started 9 Dec 2024 21:56:23 (6 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
MMS
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Tue 27
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Sat 31
Sun 1
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Messaging Apps
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Texter
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LINE Notifications
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Sun 1
now
Mobile Push
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Sun 1
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Instagram Messenger
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Sun 1
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CM.com Voice
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Sun 1
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Voice Platform - The Netherlands
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Sun 1
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Voice Platform - South Africa
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Sun 1
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Voice API's
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Sun 1
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Voice Apps
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Sun 1
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CM.com Ticketing
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Sun 1
now
Seated Ticketing
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Sun 1
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General Admission
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Sun 1
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Your Ticket Provider
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Sun 1
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Global Ticket
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Sun 1
now
Get a Ticket
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Tue 27
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Thu 29
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Sun 1
now
CM.com Conversational AI Cloud
Mon 26
Tue 27
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Thu 29
Fri 30
Sat 31
Sun 1
now
Production Gateway
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Elevated error rates for Conversational AI Cloud
Started 1 Jun 2025 07:16:01 (2 days ago), resolved 1 Jun 2025 08:23:46 (2 days ago)
Minor Incident
Resolved
Production Gateway
We are investigating elevated error rates for Conversational AI Cloud. Sessions may impacted.
Admin Portal
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
CMS
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Sun 1
now
Staging Gateway
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Reporting API
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Web Conversations
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Started 28 May 2025 13:10:51 (5 days ago), resolved 28 May 2025 14:51:34 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Conversational Router
Web Conversations
Scripted Chatbot
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
CM.com Mobile Marketing Cloud
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Tue 27
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Sun 1
now
Customer Data Platform
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Tue 27
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Sun 1
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Campaigns
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Tue 27
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Sun 1
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Pages
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Sun 1
now
Email Campaigns
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Sun 1
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Voice Campaigns
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Address Book
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Sun 1
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Tracedock
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Inspire
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Sun 1
now
Web Personalization
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Sun 1
now
CM.com Mobile Service Cloud
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Agent Inbox
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Possible partial inbound mail issue
Started 26 May 2025 15:26:48 (7 days ago), resolved 26 May 2025 22:16:53 (7 days ago)
Minor Incident
Resolved
Agent Inbox
We are investigating some reports of a partial inbound mail failure, where mail is not delivered in Agent Inbox.
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Started 28 May 2025 13:10:51 (5 days ago), resolved 28 May 2025 14:51:34 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Conversational Router
Web Conversations
Scripted Chatbot
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
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Tue 27
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Sat 31
Sun 1
now
Customer Contact
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Tue 27
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Sun 1
now
Webchat
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Sun 1
now
Scripted Chatbot
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Started 28 May 2025 13:10:51 (5 days ago), resolved 28 May 2025 14:51:34 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Conversational Router
Web Conversations
Scripted Chatbot
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
Customer Data Platform / CDP
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Tue 27
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Fri 30
Sat 31
Sun 1
now
Native Voice
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Sun 1
now
Reporting
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Sun 1
now
CM.com Central Services
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Sun 1
now
HALO
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Sun 1
now
Analytics Portal
Mon 26
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Thu 29
Fri 30
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Sun 1
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Conversational Router
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile Service Cloud - Messages to scripted chatbot being Deadlettered
Started 28 May 2025 13:10:51 (5 days ago), resolved 28 May 2025 14:51:34 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Conversational Router
Web Conversations
Scripted Chatbot
We're noticing that messages from the Conversational Router to the Scripted Chatbot are being deadlettered, meaning the Scripted Chatbot is not receiving these messages. We're currently investigating.
CM.com Online Payments
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Sun 1
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Checkout
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Sun 1
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CM Payments API
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Sun 1
now
iDEAL QR
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Sun 1
now
DocData PSP
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Sun 1
now
AutoCollect
Mon 26
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Sun 1
now
High Speed iDeal Gateway
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Sun 1
now
Payments Portal
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Tue 27
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Sun 1
now
CM.com Electronic Cash Register
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Tue 27
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Fri 30
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Sun 1
now
Management Portal
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Electronic Cash Register
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
CM.com In Person Payments
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Tue 27
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Fri 30
Sat 31
Sun 1
now
Gateway
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Tue 27
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Fri 30
Sat 31
Sun 1
now
Merchant Portal
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Thu 29
Fri 30
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Sun 1
now
Processor Connections
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Thu 29
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Sun 1
now
CM.com Verification & Sign
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Sun 1
now
Sign
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Seal
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Sun 1
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iDIN
Mon 26
Tue 27
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Thu 29
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Sun 1
now
IBAN Verification
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
ID Scan
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Wed 28
Thu 29
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Sat 31
Sun 1
now
OTP as a Service
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Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile Identity
Mon 26
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Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
CM.com Platform
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Fri 30
Sat 31
Sun 1
now
Platform Apps
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Thu 29
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Sat 31
Sun 1
now
Website
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Tue 27
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Thu 29
Fri 30
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Sun 1
now
CM.com Appmiral
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
API
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Platform CMS
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
CM.com External Services
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Netherlands
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Belgium
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: France
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile Network Operator - Orange - 20801 - Partial Outage.
Started 27 May 2025 08:09:58 (7 days ago), resolved 27 May 2025 13:43:09 (6 days ago)
Major Incident
Resolved
Mobile network operators: France
The Mobile Network Operator - Orange - 20801 - is currently witnessing a partial outage.
Mobile network operators: Spain
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: United States of America
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: China
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Japan
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Singapore
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: United Arab Emirates
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Kenya
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: Germany
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: United Kingdom
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Mobile network operators: South Africa
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
South African SMS Delivery - Status report Issues
Started 27 May 2025 12:17:34 (6 days ago), resolved 28 May 2025 08:04:53 (6 days ago)
Minor Incident
Resolved
SMS - Regular
Mobile network operators: South Africa
We are experiencing issues with our delivery reports for SMS in South Africa. Messages are delivering, but the status reports are not updating correctly.
Payment method: iDEAL
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payment method: PayPal
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payment method: Mastercard
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payment method: Visa
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payment method: Sofort banking
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payment method: Bancontact
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payments Processor connections: CCV
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payments Processor connections: Omnipay
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payments Processor connections: Six
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payments Processor connections: Equens
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Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
Payments Processor connections: Amex
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
Sat 31
Sun 1
now
