CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Agent Inbox
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DocData PSP
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Gateway
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Merchant Portal
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Processor Connections
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Mobile network operators: Belgium
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Payments Processor connections: Omnipay
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Active Incidents
Operator Service Interruption - BE - Orange Belgium - 20610
Started 28 Apr 2026 08:39:55 (16 hours ago), still ongoing
Minor Incident
Monitoring
Mobile network operators: Belgium
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Recently Resolved Incidents
Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Agent Inbox: slow responses
Started 22 Apr 2026 07:46:31 (7 days ago), resolved 22 Apr 2026 15:00:03 (6 days ago)
Minor Incident
Resolved
Agent Inbox
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Voice API's
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Voice Platform - South Africa
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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Ticketing NXTGN
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Your Ticket Provider
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Global Ticket / Ticketing Museum & Parks
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Scan app
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Email Campaigns
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Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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Agent Inbox: slow responses
Started 22 Apr 2026 07:46:31 (7 days ago), resolved 22 Apr 2026 15:00:03 (6 days ago)
Minor Incident
Resolved
Agent Inbox
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
Customer Contact
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Webchat
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Scripted Chatbot
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Customer Data Platform / CDP
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Native Voice
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Reporting
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CM.com Central Services
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com HALO
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Studio
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HALO Voice
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Inference
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Analytics API
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Merchant Portal
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now
Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Processor Connections
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Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
CM.com Verification & Sign
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Sign
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Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP as a Service
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Mobile Identity
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CM.com Email Gateway
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Email Gateway API's
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Email Gateway App
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CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Platform CMS
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Mobile network operators: China
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Operator Service Interruption - BE - Orange Belgium - 20610
Started 28 Apr 2026 08:39:55 (16 hours ago), still ongoing
Minor Incident
Monitoring
Mobile network operators: Belgium
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
Mobile network operators: France
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Mobile network operators: Kenya
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Mobile network operators: Spain
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Mobile network operators: Germany
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Mobile network operators: Sweden
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Mobile network operators: Norway
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Mobile network operators: Denmark
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Mobile network operators: Finland
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Mobile network operators: United States of America
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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Payments Processor connections: Omnipay
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Pay - Unable to process transactions through Omnipay
Started 24 Apr 2026 11:28:07 (5 days ago), resolved 24 Apr 2026 12:03:09 (5 days ago)
Major Incident
Resolved
Gateway
Merchant Portal
Processor Connections
DocData PSP
Payments Processor connections: Omnipay
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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