CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Viber
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Voice Platform - The Netherlands
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Production Gateway
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Web Conversations
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Campaigns
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Email Campaigns
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Platform Apps
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Active Incidents
Viber traffic failures
Started 9 Dec 2024 21:56:23 (7 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
Recently Resolved Incidents
CM Platform - Login Email Delivery Issues.
Started 16 Jul 2025 04:11:30 (15 hours ago), resolved 16 Jul 2025 12:10:43 (7 hours ago)
Minor Incident
Resolved
Platform Apps
Email Campaigns
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Service interruption - Campaigns app
Started 16 Jul 2025 11:48:49 (7 hours ago), resolved 16 Jul 2025 12:10:23 (7 hours ago)
Critical Incident
Resolved
Campaigns
An incorrect validation rule is preventing users from creating new campaigns. The issue has been identified, and we're working on a fix.
Voice - Packet loss on outbound calls
Started 15 Jul 2025 09:55:56 (1 day ago), resolved 15 Jul 2025 12:07:03 (1 day ago)
Minor Incident
Resolved
Voice Platform - The Netherlands
We are currently seeing an increased level of packet loss on our outbound trunks affecting quality of the calls. We are investigating.
Conversational AI Cloud - Degraded Performance
Started 14 Jul 2025 15:23:14 (2 days ago), resolved 14 Jul 2025 16:24:37 (2 days ago)
Minor Incident
Resolved
Production Gateway
We are currently investigating degraded performance on the Conversation AI Cloud platform.
CAIC - Degraded performance
Started 11 Jul 2025 15:11:44 (5 days ago), resolved 11 Jul 2025 17:16:10 (5 days ago)
Minor Incident
Resolved
Production Gateway
Web Conversations
We are currently investigating degraded performance on the Conversation AI Cloud platform.
MMC - Degraded performance URL Shortener
Started 11 Jul 2025 09:07:55 (5 days ago), resolved 11 Jul 2025 09:16:25 (5 days ago)
Minor Incident
Resolved
Email Campaigns
Degraded performance URL shortener. We're currently experiencing issues with the URL shortener, causing email to be sent without shortened links. All mails are sent, but link clicks will not be tracked for these mails.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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Viber traffic failures
Started 9 Dec 2024 21:56:23 (7 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Voice - Packet loss on outbound calls
Started 15 Jul 2025 09:55:56 (1 day ago), resolved 15 Jul 2025 12:07:03 (1 day ago)
Minor Incident
Resolved
Voice Platform - The Netherlands
We are currently seeing an increased level of packet loss on our outbound trunks affecting quality of the calls. We are investigating.
Voice Platform - South Africa
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Voice API's
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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General Admission
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Your Ticket Provider
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Global Ticket
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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CAIC - Degraded performance
Started 11 Jul 2025 15:11:44 (5 days ago), resolved 11 Jul 2025 17:16:10 (5 days ago)
Minor Incident
Resolved
Production Gateway
Web Conversations
We are currently investigating degraded performance on the Conversation AI Cloud platform.
Conversational AI Cloud - Degraded Performance
Started 14 Jul 2025 15:23:14 (2 days ago), resolved 14 Jul 2025 16:24:37 (2 days ago)
Minor Incident
Resolved
Production Gateway
We are currently investigating degraded performance on the Conversation AI Cloud platform.
Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CAIC - Degraded performance
Started 11 Jul 2025 15:11:44 (5 days ago), resolved 11 Jul 2025 17:16:10 (5 days ago)
Minor Incident
Resolved
Production Gateway
Web Conversations
We are currently investigating degraded performance on the Conversation AI Cloud platform.
CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Service interruption - Campaigns app
Started 16 Jul 2025 11:48:49 (7 hours ago), resolved 16 Jul 2025 12:10:23 (7 hours ago)
Critical Incident
Resolved
Campaigns
An incorrect validation rule is preventing users from creating new campaigns. The issue has been identified, and we're working on a fix.
Pages
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Email Campaigns
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MMC - Degraded performance URL Shortener
Started 11 Jul 2025 09:07:55 (5 days ago), resolved 11 Jul 2025 09:16:25 (5 days ago)
Minor Incident
Resolved
Email Campaigns
Degraded performance URL shortener. We're currently experiencing issues with the URL shortener, causing email to be sent without shortened links. All mails are sent, but link clicks will not be tracked for these mails.
CM Platform - Login Email Delivery Issues.
Started 16 Jul 2025 04:11:30 (15 hours ago), resolved 16 Jul 2025 12:10:43 (7 hours ago)
Minor Incident
Resolved
Platform Apps
Email Campaigns
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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Customer Contact
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Webchat
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Scripted Chatbot
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Customer Data Platform / CDP
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Native Voice
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Reporting
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CM.com Central Services
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HALO
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP as a Service
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Mobile Identity
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CM.com Platform
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Platform Apps
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CM Platform - Login Email Delivery Issues.
Started 16 Jul 2025 04:11:30 (15 hours ago), resolved 16 Jul 2025 12:10:43 (7 hours ago)
Minor Incident
Resolved
Platform Apps
Email Campaigns
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
Website
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Mobile network operators: France
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Mobile network operators: Spain
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Mobile network operators: United States of America
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Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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