CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Under Maintenance
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CM.com Messaging
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Instagram Messenger
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Email Campaigns
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Sign
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Seal
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iDIN
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IBAN Verification
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Operator Service Interruption - Netherlands - Vodafone - 20404
Started 6 Oct 2026 09:42:39 (1 day ago), resolved 6 Oct 2026 10:43:29 (1 day ago)
Minor Incident
Resolved
Mobile network operators: Netherlands
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
In Person Payments Gateway - External Processor (CCV)
Started 5 Oct 2026 08:03:45 (2 days ago), resolved 5 Oct 2026 08:21:12 (2 days ago)
Minor Incident
Resolved
Payments Processor connections: CCV
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Platform - Random 401 errors
Started 3 Oct 2026 07:16:05 (4 days ago), resolved 3 Oct 2026 09:17:33 (4 days ago)
Minor Incident
Resolved
Platform Apps
Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue.
Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients
Started 2 Oct 2026 12:57:43 (5 days ago), resolved 2 Oct 2026 14:01:47 (5 days ago)
Minor Incident
Resolved
Email Campaigns
We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.
Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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Mail SMS
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CM.com Voice
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Voice Platform - South Africa
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Voice Platform - The Netherlands
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Voice API's
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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Ticketing NXTGN
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Your Ticket Provider
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Get a Ticket
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Global Ticket / Ticketing Museum & Parks
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Scan app
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CM.com Conversational AI Cloud
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Production Gateway
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Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Pages
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Email Campaigns
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Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients
Started 2 Oct 2026 12:57:43 (5 days ago), resolved 2 Oct 2026 14:01:47 (5 days ago)
Minor Incident
Resolved
Email Campaigns
We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.
Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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Customer Context Platform
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CM.com Mobile Service Cloud
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Customer Contact
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Agent Inbox
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Webchat
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Scripted Chatbot
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Customer Data Platform / CDP
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Native Voice
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Reporting
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CM.com Central Services
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com HALO
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Studio
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HALO Voice
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Inference
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Analytics API
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
Seal
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
iDIN
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
IBAN Verification
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
ID Scan
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
OTP as a Service
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
Mobile Identity
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Verification & Sign - Database issue
Started 1 Oct 2026 06:35:22 (6 days ago), resolved 1 Oct 2026 07:15:47 (6 days ago)
Critical Incident
Resolved
Sign
Seal
iDIN
IBAN Verification
ID Scan
More...
We are experiencing an issue with the database cluster which is currently being investigated.
CM.com Email Gateway
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Email Gateway API's
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Email Gateway App
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CM.com Platform
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Platform Apps
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Platform - Random 401 errors
Started 3 Oct 2026 07:16:05 (4 days ago), resolved 3 Oct 2026 09:17:33 (4 days ago)
Minor Incident
Resolved
Platform Apps
Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue.
Website
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Mobile network operators: China
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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Mobile network operators: Kenya
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Mobile network operators: Netherlands
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Operator Service Interruption - Netherlands - Vodafone - 20404
Started 6 Oct 2026 09:42:39 (1 day ago), resolved 6 Oct 2026 10:43:29 (1 day ago)
Minor Incident
Resolved
Mobile network operators: Netherlands
Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
Mobile network operators: Belgium
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Mobile network operators: France
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Mobile network operators: Spain
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Mobile network operators: Germany
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Mobile network operators: Sweden
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Mobile network operators: Norway
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Mobile network operators: Denmark
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Mobile network operators: Finland
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Mobile network operators: United States of America
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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In Person Payments Gateway - External Processor (CCV)
Started 5 Oct 2026 08:03:45 (2 days ago), resolved 5 Oct 2026 08:21:12 (2 days ago)
Minor Incident
Resolved
Payments Processor connections: CCV
We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.
Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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Commonly Used Together
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