CM.com Status

Investigating: We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.

Investigating: Regulations in Belgium to prevent phone number spoofing require operators and aggregators to block any local Belgian traffic for entities that do not have a registration in Belgium. This means that you can only use a +32 local number if your company has a registration and business address in Belgium.

Via this message we inform you that we will reject and block any Voice calls using +32 numbers if the company profile is missing from our records. This automated blocking will become effective April 1st. Information about how to fill on a company profile can be found here: https://knowledgecenter.cm.com/kc/anti-spoofing-belgium

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have implemented a temporary fix that resolved the issue. In the meantime, we are working on a permanent fix to prevent the issue from recurring.

Investigating: Unfortunately the solution to the identified root cause has not yet been found and the implemented fix has not solved the entire issue. Together with our suppliers, we are looking at multiple solutions.

Identified: We have identified the root cause of the issue and are implementing a fix. Multiple test calls made show no further issues.

Investigating: We are continuing analyzing the possible root cause of the issue. Regular updates will be shared during the day.

Investigating: We are isolating the problem and making necessary measures to contain the impact. We will continue to work on solving the issue.

Investigating: We are working together with our Voice Engineering en Infra team to pinpoint the exact cause of the issue. At this moment we are excluding possible systems in the call flow as multiple domains are involved.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.

Investigating: Regulations in Belgium to prevent phone number spoofing require operators and aggregators to block any local Belgian traffic for entities that do not have a registration in Belgium. This means that you can only use a +32 local number if your company has a registration and business address in Belgium.

Via this message we inform you that we will reject and block any Voice calls using +32 numbers if the company profile is missing from our records. This automated blocking will become effective April 1st. Information about how to fill on a company profile can be found here: https://knowledgecenter.cm.com/kc/anti-spoofing-belgium

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have implemented a temporary fix that resolved the issue. In the meantime, we are working on a permanent fix to prevent the issue from recurring.

Investigating: Unfortunately the solution to the identified root cause has not yet been found and the implemented fix has not solved the entire issue. Together with our suppliers, we are looking at multiple solutions.

Identified: We have identified the root cause of the issue and are implementing a fix. Multiple test calls made show no further issues.

Investigating: We are continuing analyzing the possible root cause of the issue. Regular updates will be shared during the day.

Investigating: We are isolating the problem and making necessary measures to contain the impact. We will continue to work on solving the issue.

Investigating: We are working together with our Voice Engineering en Infra team to pinpoint the exact cause of the issue. At this moment we are excluding possible systems in the call flow as multiple domains are involved.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating quality issues on our voice trunks. This is affecting both inbound and outbound.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and our engineers are working on a fix.

Investigating: We've identified an issue within the Admin portal that impacts the user administration functionality. Actions such as inviting, deleting, or re-inviting users to Conversational AI Cloud are temporarily unavailable.

Our team is investigating the issue and working on a resolution. We appreciate your patience and will provide updates as soon as more information is available.

Resolved: This incident has been resolved.

Identified: We have resolved the rendering issue, and buttons now display as intended.

Please note that click tracking in Outlook is currently unavailable. Our team is actively working on a solution to restore full tracking functionality as soon as possible.

Investigating: For all email campaign templates created or amended since 08:00 CEST this morning the buttons will not show text when sending out a campaign. This issue is under investigation and we are in contact with our external partner.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating this issue.