CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Partial Outage
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CM.com Messaging
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Instagram Messenger
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Campaigns
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HALO Voice
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
IPP Service Interruption
Started 17 Sep 2026 09:09:54 (3 minutes ago), still ongoing
Major Incident
Investigating
Gateway
Merchant Portal
Processor Connections
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Recently Resolved Incidents
Operator Service Interruption - BE - Orange Belgium - 20610
Started 15 Sep 2026 11:01:21 (2 days ago), resolved 15 Sep 2026 13:20:52 (2 days ago)
Minor Incident
Resolved
Mobile network operators: Belgium
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
Campaigns - Campaigns page temporarily unavailable
Started 15 Sep 2026 09:43:39 (2 days ago), resolved 15 Sep 2026 10:59:24 (2 days ago)
Incident without Impact
Resolved
Campaigns
Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.
In Person Payments - CCV connection issues
Started 15 Sep 2026 10:37:37 (2 days ago), resolved 15 Sep 2026 10:56:53 (2 days ago)
Major Incident
Resolved
Gateway
Payments Processor connections: CCV
We are currently investigating an issue with In person payments relating to the CCV processors connection
HALO Voice - Service Disruption
Started 11 Sep 2026 10:13:02 (6 days ago), resolved 11 Sep 2026 10:35:02 (6 days ago)
Major Incident
Resolved
HALO Voice
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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Mail SMS
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CM.com Voice
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Voice Platform - South Africa
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Voice Platform - The Netherlands
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Voice API's
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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Ticketing NXTGN
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Your Ticket Provider
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Global Ticket / Ticketing Museum & Parks
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Get a Ticket
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Scan app
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CM.com Conversational AI Cloud
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Production Gateway
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Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Campaigns - Campaigns page temporarily unavailable
Started 15 Sep 2026 09:43:39 (2 days ago), resolved 15 Sep 2026 10:59:24 (2 days ago)
Incident without Impact
Resolved
Campaigns
Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.
Pages
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Email Campaigns
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Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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Customer Contact
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Webchat
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Scripted Chatbot
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Customer Data Platform / CDP
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Native Voice
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Reporting
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CM.com Central Services
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com HALO
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Studio
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HALO Voice
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HALO Voice - Service Disruption
Started 11 Sep 2026 10:13:02 (6 days ago), resolved 11 Sep 2026 10:35:02 (6 days ago)
Major Incident
Resolved
HALO Voice
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
Inference
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Analytics API
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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In Person Payments - CCV connection issues
Started 15 Sep 2026 10:37:37 (2 days ago), resolved 15 Sep 2026 10:56:53 (2 days ago)
Major Incident
Resolved
Gateway
Payments Processor connections: CCV
We are currently investigating an issue with In person payments relating to the CCV processors connection
IPP Service Interruption
Started 17 Sep 2026 09:09:54 (3 minutes ago), still ongoing
Major Incident
Investigating
Gateway
Merchant Portal
Processor Connections
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Merchant Portal
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IPP Service Interruption
Started 17 Sep 2026 09:09:54 (3 minutes ago), still ongoing
Major Incident
Investigating
Gateway
Merchant Portal
Processor Connections
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
Processor Connections
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IPP Service Interruption
Started 17 Sep 2026 09:09:54 (3 minutes ago), still ongoing
Major Incident
Investigating
Gateway
Merchant Portal
Processor Connections
We are currently experiencing an IPP service interruption which is being investigated by our Engineers.
CM.com Verification & Sign
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Sign
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Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP as a Service
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Mobile Identity
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CM.com Email Gateway
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Email Gateway API's
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Email Gateway App
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CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Mobile network operators: China
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Platform CMS
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Operator Service Interruption - BE - Orange Belgium - 20610
Started 15 Sep 2026 11:01:21 (2 days ago), resolved 15 Sep 2026 13:20:52 (2 days ago)
Minor Incident
Resolved
Mobile network operators: Belgium
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
Mobile network operators: Kenya
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Mobile network operators: France
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Mobile network operators: Spain
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Mobile network operators: Germany
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Mobile network operators: Sweden
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Mobile network operators: Norway
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Mobile network operators: Denmark
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Mobile network operators: Finland
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Mobile network operators: United States of America
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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In Person Payments - CCV connection issues
Started 15 Sep 2026 10:37:37 (2 days ago), resolved 15 Sep 2026 10:56:53 (2 days ago)
Major Incident
Resolved
Gateway
Payments Processor connections: CCV
We are currently investigating an issue with In person payments relating to the CCV processors connection
Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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