CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Voice Platform - The Netherlands
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CMS
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Agent Inbox
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Active Incidents
Agent Inbox delay in processing tasks
Started 18 Mar 2026 12:50:38 (3 hours ago), still ongoing
Minor Incident
Monitoring
Agent Inbox
There is a queue at Agent Inbox. this results in delayed processing of tasks.
This impacts the processing of all inbound and outbound work.
Product is investigating this issue at the moment.
Possible degraded voice quality due to external network issues.
Started 18 Mar 2026 09:07:30 (7 hours ago), resolved 18 Mar 2026 10:47:49 (5 hours ago)
Incident without Impact
Postmortem
Voice Platform - The Netherlands
We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.
Recently Resolved Incidents
Conversational AI cloud - CMS : Test Center not working
Started 17 Mar 2026 09:55:04 (1 day ago), resolved 17 Mar 2026 10:29:51 (1 day ago)
Minor Incident
Resolved
CMS
Test Center in CAIC CMS is not working. Product team is busy investigating.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Voice
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Voice Platform - The Netherlands
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Possible degraded voice quality due to external network issues.
Started 18 Mar 2026 09:07:30 (7 hours ago), resolved 18 Mar 2026 10:47:49 (5 hours ago)
Incident without Impact
Postmortem
Voice Platform - The Netherlands
We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.
Voice Platform - South Africa
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Conversational AI cloud - CMS : Test Center not working
Started 17 Mar 2026 09:55:04 (1 day ago), resolved 17 Mar 2026 10:29:51 (1 day ago)
Minor Incident
Resolved
CMS
Test Center in CAIC CMS is not working. Product team is busy investigating.
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Agent Inbox delay in processing tasks
Started 18 Mar 2026 12:50:38 (3 hours ago), still ongoing
Minor Incident
Monitoring
Agent Inbox
There is a queue at Agent Inbox. this results in delayed processing of tasks.
This impacts the processing of all inbound and outbound work.
Product is investigating this issue at the moment.
Customer Contact
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