CM.com Status: check for CM.com outages and issues

CM.com status is Operational

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SMS - Regular

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See all 120 CM.com components

Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Email Processing Service Interruption

Started 14 Jan 2026 06:09:09 (4 days ago), resolved 14 Jan 2026 09:45:59 (4 days ago)

Minor Incident

Postmortem

Email Campaigns

We are investigating a service interruption on email processing.

Postmortem: Mobile Marketing Cloud – Delay in Email Delivery

We experienced issues with email delivery between January 13, 2026, at 17:37 CET and January 14, 2026, at 07:35 CET. During this timeframe, both triggered and newsletter email campaigns were delayed in their send-out process.

Root Cause:
This issue was introduced as an unintended effect of a recent maintenance project. A specific service responsible for email delivery stopped functioning, which prevented all emails from completing the sending process. As a result, these requests were queued in our background service, causing delays in both email sends and status reports.

Current Status:

As of 07:35 CET on January 14, 2026, the issue has been resolved. All queued emails have been successfully delivered, and the email routing service is fully operational.

Key Takeaways:

We’ve detected a gap in our alerting system, which we will investigate and resolve to ensure quicker detection of similar issues in the future.

Additionally, our development team has already created a permanent code fix to address the root cause of this issue and will be rolled out soon to prevent this issue from recurring.

We acknowledge that such incidents have occurred more frequently in these past few days. We'll be taking additional measures to intensify the monitoring efforts on our side.

We sincerely apologize for any inconvenience this may have caused.

14 Jan 2026 13:06:42 (3 days ago)

Resolved: This incident has been resolved.

14 Jan 2026 09:45:59 (4 days ago)

Monitoring: We are continuing to monitor for any further issues.

14 Jan 2026 08:27:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues.

14 Jan 2026 08:12:35 (4 days ago)

Monitoring: A fix has been implemented and we are now processing the backlog. We expect to be completely done with this around 8.30 CET.

14 Jan 2026 07:04:02 (4 days ago)

Investigating: We are investigating a service interruption on email processing.

14 Jan 2026 06:09:09 (4 days ago)

See all updates

Recently Resolved Incidents

Mobile Service Cloud - Duplicate messages

Started 17 Jan 2026 12:10:44 (12 hours ago), resolved 17 Jan 2026 15:25:28 (9 hours ago)

Minor Incident

Resolved

Scripted Chatbot

We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.

See all updates

MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Operator Service Interruption - FR - SFR - 20810

Started 13 Jan 2026 00:39:15 (5 days ago), resolved 13 Jan 2026 05:32:30 (5 days ago)

Minor Incident

Resolved

Mobile network operators: France

FR - SFR - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is being queued on our end until the issue is resolved.

See all updates

CM.com Outage Survival Guide

A step-by-step guide to help you survive a CM.com outage

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CM.com Components

CM.com

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Business Messaging API

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Smpp

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SMS - Regular

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

WhatsApp Business

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Apple Messages for Business

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Facebook Messenger

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Viber

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

CM.com Mobile Marketing Cloud

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Pages

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Email Processing Service Interruption

Started 14 Jan 2026 06:09:09 (4 days ago), resolved 14 Jan 2026 09:45:59 (4 days ago)

Minor Incident

Postmortem

Email Campaigns

We are investigating a service interruption on email processing.

Postmortem: Mobile Marketing Cloud – Delay in Email Delivery

Current Status:

As of 07:35 CET on January 14, 2026, the issue has been resolved. All queued emails have been successfully delivered, and the email routing service is fully operational.

Key Takeaways:

We’ve detected a gap in our alerting system, which we will investigate and resolve to ensure quicker detection of similar issues in the future.

Additionally, our development team has already created a permanent code fix to address the root cause of this issue and will be rolled out soon to prevent this issue from recurring.

We acknowledge that such incidents have occurred more frequently in these past few days. We'll be taking additional measures to intensify the monitoring efforts on our side.

We sincerely apologize for any inconvenience this may have caused.

14 Jan 2026 13:06:42 (3 days ago)

Resolved: This incident has been resolved.

14 Jan 2026 09:45:59 (4 days ago)

Monitoring: We are continuing to monitor for any further issues.

14 Jan 2026 08:27:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues.

14 Jan 2026 08:12:35 (4 days ago)

Monitoring: A fix has been implemented and we are now processing the backlog. We expect to be completely done with this around 8.30 CET.

14 Jan 2026 07:04:02 (4 days ago)

Investigating: We are investigating a service interruption on email processing.

14 Jan 2026 06:09:09 (4 days ago)

See all updates

Voice Campaigns

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Address Book

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Web Personalization

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CM.com Mobile Service Cloud

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Customer Contact

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E-Mail

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Webchat

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Scripted Chatbot

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MSC - Performance Degradation

Started 13 Jan 2026 14:20:18 (4 days ago), resolved 13 Jan 2026 15:32:23 (4 days ago)

Minor Incident

Resolved

Agent Inbox

SMS - Regular

E-Mail

WhatsApp Business

Web Conversations

More...

There is currently delayed delivery of incoming and outgoing messages and performance degradation in the app. We are investigating this issue.

See all updates

Mobile Service Cloud - Duplicate messages

Started 17 Jan 2026 12:10:44 (12 hours ago), resolved 17 Jan 2026 15:25:28 (9 hours ago)

Minor Incident

Resolved

Scripted Chatbot

We are currently investigating an issue where messages may appear to be duplicated and snoozed chats could reappear.

See all updates

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Operator Service Interruption - FR - SFR - 20810

Started 13 Jan 2026 00:39:15 (5 days ago), resolved 13 Jan 2026 05:32:30 (5 days ago)

Minor Incident

Resolved

Mobile network operators: France

See all updates

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Real-time updates of CM.com issues and outages

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