CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Viber
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Voice Platform - The Netherlands
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Scripted Chatbot
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HALO
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Sign
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Mobile network operators: France
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Active Incidents
Viber traffic failures
Started 9 Dec 2024 21:56:23 (6 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
Recently Resolved Incidents
Mobile Service Cloud - Scripted Chatbot - Degraded Performance
Started 20 Jun 2025 15:58:16 (10 hours ago), resolved 20 Jun 2025 18:09:16 (8 hours ago)
Minor Incident
Resolved
Scripted Chatbot
We are currently investigating degraded performance for the Scripted Chatbot
Sign - delayed delivery of signed documents
Started 18 Jun 2025 10:12:20 (3 days ago), resolved 18 Jun 2025 12:16:31 (3 days ago)
Minor Incident
Resolved
Sign
We are currently experiencing delays in the delivery of signed documents, due to our certificate supplier experiencing an outage. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
Possible degraded voice quality due to external network issues
Started 17 Jun 2025 12:34:44 (4 days ago), resolved 17 Jun 2025 15:50:23 (3 days ago)
Minor Incident
Resolved
Voice Platform - The Netherlands
We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.
Degraded performance - FR - SFR
Started 16 Jun 2025 13:05:52 (5 days ago), resolved 17 Jun 2025 06:09:16 (4 days ago)
Minor Incident
Resolved
Mobile network operators: France
The French operator SFR has confirmed they are having a national outage. Traffic may be delayed or face delivery issues.
HALO - problems with matching questions and answers in the knowledge section
Started 16 Jun 2025 08:28:22 (5 days ago), resolved 16 Jun 2025 10:31:25 (5 days ago)
Minor Incident
Resolved
HALO
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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Viber traffic failures
Started 9 Dec 2024 21:56:23 (6 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Possible degraded voice quality due to external network issues
Started 17 Jun 2025 12:34:44 (4 days ago), resolved 17 Jun 2025 15:50:23 (3 days ago)
Minor Incident
Resolved
Voice Platform - The Netherlands
We are currently experiencing some external network issues, which might have an impact on the quality of voice calls. We are working with our external partner to have this problem resolved as soon as possible.
Voice Platform - South Africa
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Voice API's
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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General Admission
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Your Ticket Provider
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Global Ticket
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Pages
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Email Campaigns
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Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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Customer Contact
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Webchat
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Scripted Chatbot
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Mobile Service Cloud - Scripted Chatbot - Degraded Performance
Started 20 Jun 2025 15:58:16 (10 hours ago), resolved 20 Jun 2025 18:09:16 (8 hours ago)
Minor Incident
Resolved
Scripted Chatbot
We are currently investigating degraded performance for the Scripted Chatbot
Customer Data Platform / CDP
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Native Voice
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Reporting
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CM.com Central Services
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HALO
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HALO - problems with matching questions and answers in the knowledge section
Started 16 Jun 2025 08:28:22 (5 days ago), resolved 16 Jun 2025 10:31:25 (5 days ago)
Minor Incident
Resolved
HALO
We're experiencing issues with parts of our search engine resulting in issues matching the right answer to any given question. This only affects the "knowledge" section of the product, agents/tools remain fully functioning. We've identified the issues and are working on a swift resolution.
Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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Sign - delayed delivery of signed documents
Started 18 Jun 2025 10:12:20 (3 days ago), resolved 18 Jun 2025 12:16:31 (3 days ago)
Minor Incident
Resolved
Sign
We are currently experiencing delays in the delivery of signed documents, due to our certificate supplier experiencing an outage. Sign is available, but completed dossiers are queued. The signing of queued documents will automatically resume when the outage is resolved.
Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP as a Service
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Mobile Identity
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CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Mobile network operators: France
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Degraded performance - FR - SFR
Started 16 Jun 2025 13:05:52 (5 days ago), resolved 17 Jun 2025 06:09:16 (4 days ago)
Minor Incident
Resolved
Mobile network operators: France
The French operator SFR has confirmed they are having a national outage. Traffic may be delayed or face delivery issues.
Mobile network operators: Spain
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Mobile network operators: United States of America
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Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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