CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Viber
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Production Gateway
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CMS
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Email Campaigns
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Agent Inbox
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Webchat
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Active Incidents
Viber traffic failures
Started 9 Dec 2024 21:56:23 (1 month ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
Recently Resolved Incidents
Connection issues - Bouygues France
Started 16 Jan 2025 10:24:39 (2 days ago), resolved 16 Jan 2025 11:21:26 (2 days ago)
Minor Incident
Resolved
Mobile network operators: France
We are currently experiencing connection issues towards Bouygues France. We are investigating this issue.
MMC - Email Campaigns degraded performance
Started 15 Jan 2025 11:58:05 (3 days ago), resolved 15 Jan 2025 13:23:33 (3 days ago)
Minor Incident
Resolved
Email Campaigns
We are experiencing degraded performance issues for MMC - Email Campaigns.
Conversational AI Cloud - Degraded CMS/Gateway performance
Started 14 Jan 2025 12:36:25 (4 days ago), resolved 14 Jan 2025 14:41:03 (4 days ago)
Critical Incident
Resolved
Production Gateway
CMS
We are currently investigating this issue.
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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Viber traffic failures
Started 9 Dec 2024 21:56:23 (1 month ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Voice API's
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Voice Platform - South Africa
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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General Admission
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Your Ticket Provider
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Global Ticket
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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Conversational AI Cloud - Degraded CMS/Gateway performance
Started 14 Jan 2025 12:36:25 (4 days ago), resolved 14 Jan 2025 14:41:03 (4 days ago)
Critical Incident
Resolved
Production Gateway
CMS
We are currently investigating this issue.
Admin Portal
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CMS
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Conversational AI Cloud - Degraded CMS/Gateway performance
Started 14 Jan 2025 12:36:25 (4 days ago), resolved 14 Jan 2025 14:41:03 (4 days ago)
Critical Incident
Resolved
Production Gateway
CMS
We are currently investigating this issue.
Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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now
Pages
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Email Campaigns
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Tue 14
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now
MMC - Email Campaigns degraded performance
Started 15 Jan 2025 11:58:05 (3 days ago), resolved 15 Jan 2025 13:23:33 (3 days ago)
Minor Incident
Resolved
Email Campaigns
We are experiencing degraded performance issues for MMC - Email Campaigns.
Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
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Sun 12
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now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
Customer Contact
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now
Webchat
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now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
Scripted Chatbot
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Sun 12
Mon 13
Tue 14
Wed 15
Thu 16
Fri 17
now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
Customer Data Platform / CDP
Sat 11
Sun 12
Mon 13
Tue 14
Wed 15
Thu 16
Fri 17
now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
Native Voice
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now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
Reporting
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Fri 17
now
MSC - Real-time connection Interruption
Started 13 Jan 2025 09:52:02 (5 days ago), resolved 13 Jan 2025 11:58:10 (5 days ago)
Critical Incident
Resolved
Agent Inbox
E-Mail
Webchat
Scripted Chatbot
Customer Data Platform / CDP
More...
We are currently investigating a real-time connection interruption for the MSC product
CM.com Central Services
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GenAI
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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iDEAL QR
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DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP
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CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Mobile network operators: France
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Sun 12
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now
Connection issues - Bouygues France
Started 16 Jan 2025 10:24:39 (2 days ago), resolved 16 Jan 2025 11:21:26 (2 days ago)
Minor Incident
Resolved
Mobile network operators: France
We are currently experiencing connection issues towards Bouygues France. We are investigating this issue.
Mobile network operators: Spain
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Mobile network operators: United States of America
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Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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CM.com Alternatives
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