CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
Voice API's
Voice Apps
Ticketing NXTGN
Campaigns
Native Voice
HALO Voice
Website
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Active Incidents
No active incidents
Recently Resolved Incidents
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered.
The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal.
We apologize for the inconvenience.
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.
We are currently investigating an issue concerning NXTGN Ticketing
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
CM.com Outage Survival Guide
CM.com Components
CM.com Messaging
Business Messaging API
Smpp
SMS - High Priority
SMS - Regular
WhatsApp Business
Apple Messages for Business
RCS Business Messaging
Facebook Messenger
Viber
MMS
Messaging Apps
Texter
LINE Notifications
Mobile Push
Instagram Messenger
CM.com Voice
Voice Platform - The Netherlands
Voice Platform - South Africa
Voice API's
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Voice Apps
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
CM.com Ticketing
Seated Ticketing
Ticketing NXTGN
We are currently investigating an issue concerning NXTGN Ticketing
Your Ticket Provider
Global Ticket / Ticketing Museum & Parks
Get a Ticket
Scan app
CM.com Conversational AI Cloud
Production Gateway
Admin Portal
CMS
Staging Gateway
Reporting API
Web Conversations
CM.com Mobile Marketing Cloud
Customer Data Platform
Campaigns
On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered.
The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal.
We apologize for the inconvenience.
Pages
Email Campaigns
Voice Campaigns
Address Book
Tracedock
Inspire
Web Personalization
CM.com Mobile Service Cloud
Agent Inbox
Customer Contact
Webchat
Scripted Chatbot
Customer Data Platform / CDP
Native Voice
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Reporting
CM.com Central Services
Analytics Portal
Conversational Router
CM.com Online Payments
Checkout
CM Payments API
iDEAL QR
DocData PSP
AutoCollect
High Speed iDeal Gateway
Payments Portal
CM.com HALO
Studio
HALO Voice
We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents)
Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.
Inference
Analytics API
CM.com Electronic Cash Register
Management Portal
Electronic Cash Register
CM.com In Person Payments
Gateway
Merchant Portal
Processor Connections
CM.com Verification & Sign
Sign
Seal
iDIN
IBAN Verification
ID Scan
OTP as a Service
Mobile Identity
CM.com Email Gateway
Email Gateway API's
Email Gateway App
CM.com Platform
Platform Apps
Website
We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.
CM.com Appmiral
API
Platform CMS
Mobile network operators: China
CM.com External Services
Mobile network operators: Netherlands
Mobile network operators: Belgium
The Belgium operator Base and Telenet has scheduled a planned maintenance on their SMSC on 25 June between 00:00 – 09:00 AM (UTC+2). All MT/MO traffic will be queued on our platform and will be processed when the maintenance has been finished.