CM.com Status

Resolved: This incident has been resolved.

Monitoring: We temporarily scaled up our infrastructure to handle an unexpected increase in load. We have identified a permanent solution looking forward and will introduce these changes gradually over the coming weeks to prevent future issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are currently investigating an issue with CAIC Production Gateway. Customers may experience intermitted issues with questions being answered. Not all interactions are affected.

Resolved: Odido has provided a provisional RCA explaining that connectivity was lost due to an unavailable DHCP endpoint on the management network of a 3rd party provider. This caused the 3rd party provider to lose all connectivity. This was fixed around 12:41 29-09-2025.

Monitoring: We are again receiving incoming messages from Odido. We continue to monitoring the situation.

Investigating: Odido and its partners continue to work on the networking issues causing the disruption. Unfortunately there is no workaround and MO traffic from Odido numbers is currently not possible.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently experiencing an issue where operator Odido in the Netherlands is no longer accepting MT or sending MO messages to our platform. We are rerouting MT. MO's are not being received. We are in contact with the operator to investigate.

Resolved: This incident has been resolved.

Investigating: We are currently investigating a delay on the sending of webhook messages providing updates on sent Email Campaigns. Email themselves are not affected.