CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Viber
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Web Conversations
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Agent Inbox
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Scripted Chatbot
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Native Voice
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GenAI
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Active Incidents
Viber traffic failures
Started 9 Dec 2024 21:56:23 (2 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
Recently Resolved Incidents
Disconnected Native Voice calls
Started 19 Feb 2025 12:26:28 (22 hours ago), resolved 19 Feb 2025 15:36:16 (18 hours ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating reports about inbound calls being disconnected and not arriving in Agent Inbox.
Partial outage - Sign/ID Scan/Mobile Identity
Started 17 Feb 2025 21:37:23 (3 days ago), resolved 17 Feb 2025 23:03:44 (2 days ago)
Major Incident
Resolved
Sign
ID Scan
Mobile Identity
We are currently investigating this issue.
Native Voice - degraded performance
Started 14 Feb 2025 08:25:08 (6 days ago), resolved 14 Feb 2025 09:33:14 (6 days ago)
Minor Incident
Resolved
Native Voice
We are investigating an issue that impacts in and outbound native voice traffic.
Operator Service Interuption - France - Bouygues Telecom (20820)
Started 13 Feb 2025 20:16:00 (7 days ago), resolved 14 Feb 2025 01:43:21 (6 days ago)
Minor Incident
Resolved
Mobile network operators: France
We are currently investigating this issue.
Mobile Service Cloud - Agent inbox connection issues
Started 13 Feb 2025 13:51:07 (7 days ago), resolved 13 Feb 2025 16:06:05 (7 days ago)
Major Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating an issue regarding connection issues with the Agent Inbox, The realtime connection bar is displayed. Messages within conversation might not be delivered instantly.
Outbound traffic Conversational Router Partly hindered
Started 13 Feb 2025 10:49:53 (7 days ago), resolved 13 Feb 2025 13:17:58 (7 days ago)
Minor Incident
Resolved
Agent Inbox
GenAI
Web Conversations
Scripted Chatbot
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
Outbound Email Traffic Delay
Started 13 Feb 2025 11:33:34 (7 days ago), resolved 13 Feb 2025 12:54:07 (7 days ago)
Minor Incident
Resolved
E-Mail
Outbound emails may experience a delay in delivery, we are investigating the issue
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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now
Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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Viber traffic failures
Started 9 Dec 2024 21:56:23 (2 months ago), still ongoing
Minor Incident
Investigating
Viber
We have identified an issue concerning Viber traffic failures. We are working with Viber to have this incident resolved.
MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Voice API's
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Voice Platform - South Africa
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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General Admission
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Your Ticket Provider
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Global Ticket
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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Outbound traffic Conversational Router Partly hindered
Started 13 Feb 2025 10:49:53 (7 days ago), resolved 13 Feb 2025 13:17:58 (7 days ago)
Minor Incident
Resolved
Agent Inbox
GenAI
Web Conversations
Scripted Chatbot
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Pages
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Email Campaigns
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Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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now
Mobile Service Cloud - Agent inbox connection issues
Started 13 Feb 2025 13:51:07 (7 days ago), resolved 13 Feb 2025 16:06:05 (7 days ago)
Major Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating an issue regarding connection issues with the Agent Inbox, The realtime connection bar is displayed. Messages within conversation might not be delivered instantly.
Outbound traffic Conversational Router Partly hindered
Started 13 Feb 2025 10:49:53 (7 days ago), resolved 13 Feb 2025 13:17:58 (7 days ago)
Minor Incident
Resolved
Agent Inbox
GenAI
Web Conversations
Scripted Chatbot
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
Disconnected Native Voice calls
Started 19 Feb 2025 12:26:28 (22 hours ago), resolved 19 Feb 2025 15:36:16 (18 hours ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating reports about inbound calls being disconnected and not arriving in Agent Inbox.
Thu 13
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
now
Outbound Email Traffic Delay
Started 13 Feb 2025 11:33:34 (7 days ago), resolved 13 Feb 2025 12:54:07 (7 days ago)
Minor Incident
Resolved
E-Mail
Outbound emails may experience a delay in delivery, we are investigating the issue
Customer Contact
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now
Webchat
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Scripted Chatbot
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Sat 15
Sun 16
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Wed 19
now
Outbound traffic Conversational Router Partly hindered
Started 13 Feb 2025 10:49:53 (7 days ago), resolved 13 Feb 2025 13:17:58 (7 days ago)
Minor Incident
Resolved
Agent Inbox
GenAI
Web Conversations
Scripted Chatbot
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
Customer Data Platform / CDP
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now
Native Voice
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now
Mobile Service Cloud - Agent inbox connection issues
Started 13 Feb 2025 13:51:07 (7 days ago), resolved 13 Feb 2025 16:06:05 (7 days ago)
Major Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating an issue regarding connection issues with the Agent Inbox, The realtime connection bar is displayed. Messages within conversation might not be delivered instantly.
Native Voice - degraded performance
Started 14 Feb 2025 08:25:08 (6 days ago), resolved 14 Feb 2025 09:33:14 (6 days ago)
Minor Incident
Resolved
Native Voice
We are investigating an issue that impacts in and outbound native voice traffic.
Disconnected Native Voice calls
Started 19 Feb 2025 12:26:28 (22 hours ago), resolved 19 Feb 2025 15:36:16 (18 hours ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently investigating reports about inbound calls being disconnected and not arriving in Agent Inbox.
Reporting
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CM.com Central Services
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GenAI
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Outbound traffic Conversational Router Partly hindered
Started 13 Feb 2025 10:49:53 (7 days ago), resolved 13 Feb 2025 13:17:58 (7 days ago)
Minor Incident
Resolved
Agent Inbox
GenAI
Web Conversations
Scripted Chatbot
Caused by a change put on production the 5th of February messages sent out over specific channels are not reaching their destination. What channels exactly are impacted is currently being investigated and the resolution of this impediment has our priority.
Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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now
iDEAL QR
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now
DocData PSP
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AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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now
Partial outage - Sign/ID Scan/Mobile Identity
Started 17 Feb 2025 21:37:23 (3 days ago), resolved 17 Feb 2025 23:03:44 (2 days ago)
Major Incident
Resolved
Sign
ID Scan
Mobile Identity
We are currently investigating this issue.
Seal
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now
iDIN
Thu 13
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now
IBAN Verification
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now
ID Scan
Thu 13
Fri 14
Sat 15
Sun 16
Mon 17
Tue 18
Wed 19
now
Partial outage - Sign/ID Scan/Mobile Identity
Started 17 Feb 2025 21:37:23 (3 days ago), resolved 17 Feb 2025 23:03:44 (2 days ago)
Major Incident
Resolved
Sign
ID Scan
Mobile Identity
We are currently investigating this issue.
OTP as a Service
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now
Mobile Identity
Thu 13
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now
Partial outage - Sign/ID Scan/Mobile Identity
Started 17 Feb 2025 21:37:23 (3 days ago), resolved 17 Feb 2025 23:03:44 (2 days ago)
Major Incident
Resolved
Sign
ID Scan
Mobile Identity
We are currently investigating this issue.
CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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now
Mobile network operators: Netherlands
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now
Mobile network operators: Belgium
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now
Mobile network operators: France
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Fri 14
Sat 15
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now
Operator Service Interuption - France - Bouygues Telecom (20820)
Started 13 Feb 2025 20:16:00 (7 days ago), resolved 14 Feb 2025 01:43:21 (6 days ago)
Minor Incident
Resolved
Mobile network operators: France
We are currently investigating this issue.
Mobile network operators: Spain
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now
Mobile network operators: United States of America
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now
Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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now
Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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now
Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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now
