CM.com Status
Real-time updates of CM.com issues and outages
CM.com status is Operational
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Production Gateway
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Agent Inbox
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Native Voice
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CM Payments API
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iDEAL QR
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DocData PSP
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Mobile network operators: Germany
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Active Incidents
No active incidents
Recently Resolved Incidents
Operator Service Interruption - Germany - Vodafone - 26202
Started 14 Sep 2025 21:28:55 (1 day ago), resolved 15 Sep 2025 10:55:40 (22 hours ago)
Minor Incident
Resolved
Mobile network operators: Germany
Germany - Vodafone - 26202 is experiencing a service interruption on their platform which affects MT SMS traffic and Status Reports.
Online service for PSP are partially disrupted.
Started 15 Sep 2025 01:11:27 (1 day ago), resolved 15 Sep 2025 03:03:31 (1 day ago)
Major Incident
Resolved
CM Payments API
DocData PSP
We are currently aware of issues affecting payments and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience and will provide an update as soon as we have more information.
iDEAL service interruption
Started 12 Sep 2025 06:57:47 (4 days ago), resolved 12 Sep 2025 07:32:49 (4 days ago)
Critical Incident
Resolved
iDEAL QR
We are currently investigating this issue.
Agent inbox, Native voice call recording issue
Started 5 Sep 2025 14:10:49 (11 days ago), resolved 11 Sep 2025 11:07:50 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently experiencing issues with the call recordings for native voice within Agent Inbox. Inbound calls are currently not being recorded. Call recordings for outbound calls work as expected. We are actively working to resolve the issue and will provide a further update as soon as possible.
CAIC Production gateway Issues.
Started 10 Sep 2025 07:32:11 (6 days ago), resolved 10 Sep 2025 10:55:57 (6 days ago)
Minor Incident
Resolved
Production Gateway
We are investigating elevated error rates on the CAIC production gateway. Further updates will be provided within 30 minutes or sooner if new information becomes available.
CM.com Outage Survival Guide
A step-by-step guide to help you survive a CM.com outage
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CM.com Components
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CM.com Messaging
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Business Messaging API
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Smpp
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SMS - High Priority
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SMS - Regular
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WhatsApp Business
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Apple Messages for Business
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RCS Business Messaging
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Facebook Messenger
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Viber
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MMS
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Messaging Apps
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Texter
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LINE Notifications
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Mobile Push
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Instagram Messenger
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CM.com Voice
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Voice Platform - The Netherlands
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Voice Platform - South Africa
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Voice API's
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Voice Apps
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CM.com Ticketing
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Seated Ticketing
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General Admission
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Your Ticket Provider
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Global Ticket
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Get a Ticket
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CM.com Conversational AI Cloud
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Production Gateway
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CAIC Production gateway Issues.
Started 10 Sep 2025 07:32:11 (6 days ago), resolved 10 Sep 2025 10:55:57 (6 days ago)
Minor Incident
Resolved
Production Gateway
We are investigating elevated error rates on the CAIC production gateway. Further updates will be provided within 30 minutes or sooner if new information becomes available.
Admin Portal
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CMS
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Staging Gateway
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Reporting API
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Web Conversations
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CM.com Mobile Marketing Cloud
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Customer Data Platform
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Campaigns
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Pages
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Email Campaigns
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Voice Campaigns
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Address Book
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Tracedock
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Inspire
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Web Personalization
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CM.com Mobile Service Cloud
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Agent Inbox
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Agent inbox, Native voice call recording issue
Started 5 Sep 2025 14:10:49 (11 days ago), resolved 11 Sep 2025 11:07:50 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently experiencing issues with the call recordings for native voice within Agent Inbox. Inbound calls are currently not being recorded. Call recordings for outbound calls work as expected. We are actively working to resolve the issue and will provide a further update as soon as possible.
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Customer Contact
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Webchat
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Scripted Chatbot
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Customer Data Platform / CDP
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Native Voice
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Agent inbox, Native voice call recording issue
Started 5 Sep 2025 14:10:49 (11 days ago), resolved 11 Sep 2025 11:07:50 (5 days ago)
Minor Incident
Resolved
Agent Inbox
Native Voice
We are currently experiencing issues with the call recordings for native voice within Agent Inbox. Inbound calls are currently not being recorded. Call recordings for outbound calls work as expected. We are actively working to resolve the issue and will provide a further update as soon as possible.
Reporting
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CM.com Central Services
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HALO
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Analytics Portal
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Conversational Router
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CM.com Online Payments
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Checkout
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CM Payments API
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Online service for PSP are partially disrupted.
Started 15 Sep 2025 01:11:27 (1 day ago), resolved 15 Sep 2025 03:03:31 (1 day ago)
Major Incident
Resolved
CM Payments API
DocData PSP
We are currently aware of issues affecting payments and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience and will provide an update as soon as we have more information.
iDEAL QR
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iDEAL service interruption
Started 12 Sep 2025 06:57:47 (4 days ago), resolved 12 Sep 2025 07:32:49 (4 days ago)
Critical Incident
Resolved
iDEAL QR
We are currently investigating this issue.
DocData PSP
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Online service for PSP are partially disrupted.
Started 15 Sep 2025 01:11:27 (1 day ago), resolved 15 Sep 2025 03:03:31 (1 day ago)
Major Incident
Resolved
CM Payments API
DocData PSP
We are currently aware of issues affecting payments and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience and will provide an update as soon as we have more information.
AutoCollect
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High Speed iDeal Gateway
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Payments Portal
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CM.com Electronic Cash Register
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Management Portal
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Electronic Cash Register
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CM.com In Person Payments
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Gateway
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Merchant Portal
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Processor Connections
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CM.com Verification & Sign
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Sign
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Seal
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iDIN
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IBAN Verification
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ID Scan
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OTP as a Service
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Mobile Identity
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CM.com Platform
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Platform Apps
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Website
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CM.com Appmiral
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API
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Platform CMS
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CM.com External Services
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Mobile network operators: Netherlands
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Mobile network operators: Belgium
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Mobile network operators: France
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Mobile network operators: Spain
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Mobile network operators: United States of America
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Mobile network operators: China
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Mobile network operators: Japan
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Mobile network operators: Singapore
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Mobile network operators: United Arab Emirates
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Mobile network operators: Kenya
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Mobile network operators: Germany
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Operator Service Interruption - Germany - Vodafone - 26202
Started 14 Sep 2025 21:28:55 (1 day ago), resolved 15 Sep 2025 10:55:40 (22 hours ago)
Minor Incident
Resolved
Mobile network operators: Germany
Germany - Vodafone - 26202 is experiencing a service interruption on their platform which affects MT SMS traffic and Status Reports.
Mobile network operators: United Kingdom
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Mobile network operators: South Africa
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Payment method: iDEAL
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Payment method: PayPal
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Payment method: Mastercard
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Payment method: Visa
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Payment method: Sofort banking
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Payment method: Bancontact
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Payments Processor connections: CCV
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Payments Processor connections: Omnipay
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Payments Processor connections: Six
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Payments Processor connections: Equens
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Payments Processor connections: Amex
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