Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Treasury Services
Central 1 Digital Banking Services
Central 1 Incident Alerting
Active Incidents
No active incidents
Recently Resolved Incidents
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
*** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***
Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.
In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.
For any questions on this matter, please email the Central 1 Network Settlement team at [email protected]
This notification is for credit unions that use Everlink as their switch provider
Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.
The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.
Central 1 - [email protected] - 1.888.889.7878 option 1
Please be advised that we've experienced power disruptions in our VAHC datacentre that impacted the UCS gateway. The service is restored and dedicated teams will continue to actively monitor the system.
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878, option 2
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
This notification is for credit unions that use Everlink as their switch provider
Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.
The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.
Central 1 - [email protected] - 1.888.889.7878 option 1
*** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***
Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.
In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.
For any questions on this matter, please email the Central 1 Network Settlement team at [email protected]
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Treasury Services
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Digital Banking Services
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878, option 2
Please be advised that we've experienced power disruptions in our VAHC datacentre that impacted the UCS gateway. The service is restored and dedicated teams will continue to actively monitor the system.
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Incident Alerting
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878