Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Services
Central 1 Payment Services
Central 1 Treasury Services
Central 1 Digital Banking Services
Central 1 Incident Alerting
Active Incidents
This notification is for credit unions that use Everlink as their switch provider
Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.
The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.
Central 1 - [email protected] - 1.888.889.7878 option 1
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
Recently Resolved Incidents
Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878, option 2
The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.
We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.
We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Payment Services
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.
We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
This notification is for credit unions that use Everlink as their switch provider
Please note that incorrect amounts have been posted to your Central 1 account(s) for the November 19 Everlink POS and SCD settlements.
The incorrect settlements will be reversed shortly, and the correct amounts posted. We will provide an update once this has been completed.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 Treasury Services
The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.
We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Digital Banking Services
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Here is a list of the direct URLs for some of the more commonly used applications that can be accessed through them.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://fxn.secure.central1.com/ for FX Notes Plus
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 7:00 a.m. PT (10:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
The Central 1 team is actively investigating an accessibility issue for some users to the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
In the meantime, please use the following URL to access applications https://ststaticwebsorrypage002.z9.web.core.windows.net/.
We will provide our next update at 6:30 a.m. PT (9:30 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Please be advised that members experience error 504 accessing login page from 9:55 to 10:02 a.m. PT (12:55 to 1:02 p.m. ET).
The issue is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878, option 2
Central 1 Incident Alerting
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878