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Central 1 Digital Banking Services

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Active Incidents

INC222835: International Funds Transfers – Transaction Failures
Started 5 Jun 2026 17:18:49 (8 days ago), still ongoing
Minor Incident
Investigating
Digital Banking Services
Incident Alerting

We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Recently Resolved Incidents

No recent incidents

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    INC222835: International Funds Transfers – Transaction Failures
    Started 5 Jun 2026 17:18:49 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Digital Banking Services
    Incident Alerting

    We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

    Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

    [email protected] - 1.888.889.7878 (option 2)

    Central 1 Incident Alerting

    Sat 6
    Sun 7
    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    now
    INC222835: International Funds Transfers – Transaction Failures
    Started 5 Jun 2026 17:18:49 (8 days ago), still ongoing
    Minor Incident
    Investigating
    Digital Banking Services
    Incident Alerting

    We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

    Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

    [email protected] - 1.888.889.7878 (option 2)

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