Central 1 Status

Resolved: Our external vendor and Central 1’s technical team have restored full access to the Client Centre.

If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Identified: Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.

Investigating: Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Investigating: Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.

Investigating: Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

• https://branchcapture.secure.central1.com/ for Branch Capture
• https://filesandreports.secure.central1.com/login for the File & Report Exchange
• https://central1-prod.aric.featurespace.co.uk/ for EFM
• https://fas.secure.central1.com/fas/ for FAS
• https://fxd.secure.central1.com/extranet for FX Drafts
• https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
• https://ors.secure.central1.com/ors/ for ORS (Online Return System)
• https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
• https://central1.service-now.com/support/ for ServiceNow
• https://cms.memberdirect.net/ for TeamSite
• https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Resolved: Central 1 has resolved the issue with Manulife Bank Visa's lead bank. All payments have been applied to the applicable cardholder accounts effective the original payment date.

Central 1 - [email protected] - 1.888.889.7878, press 1

Monitoring: Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.

Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.

Central 1 – [email protected] – 1.888.889.7878, press 1

Resolved: Our external vendor and Central 1’s technical team have restored full access to the Client Centre.

If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Identified: Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.

Investigating: Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Investigating: Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.

Investigating: Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

• https://branchcapture.secure.central1.com/ for Branch Capture
• https://filesandreports.secure.central1.com/login for the File & Report Exchange
• https://central1-prod.aric.featurespace.co.uk/ for EFM
• https://fas.secure.central1.com/fas/ for FAS
• https://fxd.secure.central1.com/extranet for FX Drafts
• https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
• https://ors.secure.central1.com/ors/ for ORS (Online Return System)
• https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
• https://central1.service-now.com/support/ for ServiceNow
• https://cms.memberdirect.net/ for TeamSite
• https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Resolved: The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees).

Thank you for your patience while this incident was being investigated.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: This notice is for credit unions that use Everlink for their switch provider

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).

Investigating: ***This notice is for credit unions that use Everlink for their switch provider"

Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Resolved: Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally.

If you continue to experience any upload issues, please contact us at [email protected] or 1.888.889.7878.

Investigating: Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step.

We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.

Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.

Central 1 - [email protected] - 1.888.889.7878

Resolved: Our external vendor and Central 1’s technical team have restored full access to the Client Centre.

If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Identified: Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.

Investigating: Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Investigating: Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.

Investigating: Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

• https://branchcapture.secure.central1.com/ for Branch Capture
• https://filesandreports.secure.central1.com/login for the File & Report Exchange
• https://central1-prod.aric.featurespace.co.uk/ for EFM
• https://fas.secure.central1.com/fas/ for FAS
• https://fxd.secure.central1.com/extranet for FX Drafts
• https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
• https://ors.secure.central1.com/ors/ for ORS (Online Return System)
• https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
• https://central1.service-now.com/support/ for ServiceNow
• https://cms.memberdirect.net/ for TeamSite
• https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Resolved: Our external vendor and Central 1’s technical team have restored full access to the Client Centre.

If you receive the "Sorry Page" when accessing the Client Centre, please clear your browser cache and try again with a fresh browser session.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Identified: Our external vendor has been fully engaged and is working with high priority to resolve the ongoing Client Centre outage. We will continue to partner closely with them until service is fully restored.

In the meantime, users can continue accessing all applications through the direct links available on the Sorry Page. If you experience any issues or need assistance navigating these links, please reach out to Central 1 Support.

We will provide our next update tomorrow at 8:00 a.m. PT (11:00 a.m. ET).

Thank you again for your patience and understanding.

Investigating: Central 1 technical support continues to work on the Client Centre outage. For now, users can continue to use the direct links that were provided in the initial notice or those presented on the Sorry page when navigating to https://clients.central1.com.

We will provide another update by 4:30 p.m. PT (7:30 p.m. ET).

Investigating: Keeping you informed during this incident is important to us. We’ll share another update with you by 3 p.m. PT today (6 p.m. ET), or as soon as we have significant developments to report on.

Thank you for your patience. We’re working diligently to address the situation.

Investigating: Some users are experiencing an accessibility issue with the Client Centre (clients.central1.com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.

• https://branchcapture.secure.central1.com/ for Branch Capture
• https://filesandreports.secure.central1.com/login for the File & Report Exchange
• https://central1-prod.aric.featurespace.co.uk/ for EFM
• https://fas.secure.central1.com/fas/ for FAS
• https://fxd.secure.central1.com/extranet for FX Drafts
• https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
• https://ors.secure.central1.com/ors/ for ORS (Online Return System)
• https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
• https://central1.service-now.com/support/ for ServiceNow
• https://cms.memberdirect.net/ for TeamSite
• https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect

We continue to work on resolving the access issue to the Client Centre and will provide another update by 2 p.m. PT (5 p.m. ET).

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Investigating: Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - [email protected] - [email protected] - 1.888.889.7878