Central 1 Status

Resolved: The delayed Everlink files have now been posted to Central 1 accounts with an effective date of December 1. These amounts will show on the account as an LBF (Late Bank Fees).

Thank you for your patience while this incident was being investigated.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 5, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Our apologies for the delayed update. There has been no significant progress in the resolution of this incident. Our technical team continues to work on the Everlink delayed file issue.

We will provide another update by 12 p.m. PT (3 p.m. ET) tomorrow, December 4, or sooner if it is resolved before then.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: This notice is for credit unions that use Everlink for their switch provider

Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 3.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Investigating: Central 1 continues to work with Everlink on the delayed November month-end volume charge files.

We will provide another update by 3:30 p.m. PT (6:30 p.m. ET).

Investigating: ***This notice is for credit unions that use Everlink for their switch provider"

Please be advised that the November ATM and POS monthly volume charges have been delayed. Central1 is working with Everlink to resolve the issue.

An update will be provided by 11 a.m. PT (2 p.m. ET) tomorrow, December 2.

For any questions on this matter, please email the Central 1 Network Settlement team at [email protected].

Resolved: Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.

Investigating: Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - [email protected] - [email protected] - 1.888.889.7878

Resolved: Our teams have completed their investigation into the earlier issue where some clients were unable to progress PS-AFT file uploads to the confirmation step. All impacted files have now been successfully processed, and the service is operating normally.

If you continue to experience any upload issues, please contact us at [email protected] or 1.888.889.7878.

Investigating: Central 1 is currently investigating an issue affecting PaymentStream AFT where some clients are unable to complete file uploads. Users can access the File Upload page, but the upload does not progress to the confirmation step.

We are engaging additional technical resources to restore normal service as quickly as possible. At this time, there are no workarounds available.

Next update: We will provide the next update by 6 p.m. PT (9 p.m. ET) or sooner if more information becomes available.

Central 1 - [email protected] - 1.888.889.7878

Resolved: Inbound and outbound wires are now processing through the SWIFT gateway.

Central 1 - [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.

IBM and Central 1’s technical teams are working diligently to resolve the incident.

An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: Inbound and outbound wires are now processing through the SWIFT gateway.

Central 1 - [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 has become aware of a wire incident affecting the processing of both outgoing and incoming wires. Wires are not going out or coming in through the SWIFT network.

IBM and Central 1’s technical teams are working diligently to resolve the incident.

An update will be provided at 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: Interac has advised us that the all of blocked e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) have been cleared.

Investigating: Interac has informed us that a subset of e-Transfers between December 3, 8:00 P.M. PST (11:00 P.M. EST) to 9:04 P.M. PST (December 4, 12:04 A.M. EST) were blocked. Their technical teams are actively monitoring and working to clear the backlog, however the estimated time to resolve is taking longer than expected.

We will provide updates as we receive them.

Central 1 - [email protected] - [email protected] - 1.888.889.7878