Central 1 status is Operational

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Central 1 Payment Services

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Central 1 Digital Banking Services

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Active Incidents

No active incidents

Recently Resolved Incidents

INC193602 – Interac Alert: 3.5 e-Transfer degradation when updating contact information
Started 17 Jan 2025 20:58:10 (3 days ago), resolved 18 Jan 2025 00:15:23 (3 days ago)
Incident without Impact
Resolved
Payment Services
Digital Banking Services

Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants.

Customers using 3.5 may experience intermittent issues while trying to update contact information. Technical teams are actively investigating.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

INC193346 - Collabria Mastercard and Visa Payments Delayed - January 3 to 6
Started 13 Jan 2025 19:58:19 (7 days ago), resolved 16 Jan 2025 21:32:00 (4 days ago)
Incident without Impact
Resolved
Payment Services

Central 1 has been advise by Collabria that, due to issues with their internal system, all payments made to their Mastercard and Visa accounts between January 3 and January 6 have not yet been applied. Collabria is actively investigating the matter.

Once their system issues have been resolved, all delayed payments will be applied to accounts effective the original payment dates.

We will provide an update once Collabria has resolved their issues.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

Central 1 Outage Survival Guide

A step-by-step guide to help you survive a Central 1 outage
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    Central 1 Components

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    Central 1 Services

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    Central 1 Payment Services

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    INC193346 - Collabria Mastercard and Visa Payments Delayed - January 3 to 6
    Started 13 Jan 2025 19:58:19 (7 days ago), resolved 16 Jan 2025 21:32:00 (4 days ago)
    Incident without Impact
    Resolved
    Payment Services

    Central 1 has been advise by Collabria that, due to issues with their internal system, all payments made to their Mastercard and Visa accounts between January 3 and January 6 have not yet been applied. Collabria is actively investigating the matter.

    Once their system issues have been resolved, all delayed payments will be applied to accounts effective the original payment dates.

    We will provide an update once Collabria has resolved their issues.

    Central 1 – Support@central1.com – 1.888.889.7878, press 1

    INC193602 – Interac Alert: 3.5 e-Transfer degradation when updating contact information
    Started 17 Jan 2025 20:58:10 (3 days ago), resolved 18 Jan 2025 00:15:23 (3 days ago)
    Incident without Impact
    Resolved
    Payment Services
    Digital Banking Services

    Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants.

    Customers using 3.5 may experience intermittent issues while trying to update contact information. Technical teams are actively investigating.

    Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

    Central 1 Treasury Services

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    Central 1 Digital Banking Services

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    INC193602 – Interac Alert: 3.5 e-Transfer degradation when updating contact information
    Started 17 Jan 2025 20:58:10 (3 days ago), resolved 18 Jan 2025 00:15:23 (3 days ago)
    Incident without Impact
    Resolved
    Payment Services
    Digital Banking Services

    Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants.

    Customers using 3.5 may experience intermittent issues while trying to update contact information. Technical teams are actively investigating.

    Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

    Central 1 Incident Alerting

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