Central 1 status is Operational

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Central 1 Payment Services

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Active Incidents

No active incidents

Recently Resolved Incidents

Resolved - INC223892 - AIBC0624 report is not available
Started 24 Jun 2026 13:17:37 (10 hours ago), resolved 24 Jun 2026 13:36:27 (9 hours ago)
Incident without Impact
Resolved
Payment Services

Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.

Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.

We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay
Started 18 Jun 2026 18:51:59 (6 days ago), resolved 18 Jun 2026 18:51:59 (6 days ago)
Incident without Impact
Resolved
Payment Services

Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc.

At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July.

We appreciate your understanding and cooperation.

If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

Central 1 Outage Survival Guide

A step-by-step guide to help you survive a Central 1 outage
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    Central 1 Components

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    Central 1 Services

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    Central 1 Payment Services

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    INC223617 - RESOLVED Telus Bill Payment Trace Requests – Processing Delay
    Started 18 Jun 2026 18:51:59 (6 days ago), resolved 18 Jun 2026 18:51:59 (6 days ago)
    Incident without Impact
    Resolved
    Payment Services

    Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc.

    At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July.

    We appreciate your understanding and cooperation.

    If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

    Resolved - INC223892 - AIBC0624 report is not available
    Started 24 Jun 2026 13:17:37 (10 hours ago), resolved 24 Jun 2026 13:36:27 (9 hours ago)
    Incident without Impact
    Resolved
    Payment Services

    Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.

    Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.

    We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).

    Central 1 - [email protected] - 1.888.889.7878, press 1

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