Central 1 Status

Resolved: As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Monitoring: Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.

Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.

If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Monitoring: Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Investigating: Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.

As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Resolved: MemberDirect and Forge have remained stable for the past 2 hours.

As a result, we are resolving this incident.

If you experience any further issues, please contact Client Support.

Central 1 - [email protected] - 1.888.889.7878, option 0

Monitoring: We have restored service following a restart of the affected backend server. Forge, MemberDirect, and PaymentStream Direct are now operating normally.

Technical teams continue to monitor the environment closely to ensure service stability and to complete the root cause investigation.

We apologize for the disruption and thank you for your patience while we worked to restore service.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: We continue to investigate intermittent service issues affecting MemberDirect.

As part of ongoing remediation efforts, we will be taking a backend server offline to perform emergency maintenance. This action is expected to result in an outage of MemberDirect login services and PaymentStream Direct for approximately 10 minutes.

Technical teams will continue to monitor the environment and work toward full service restoration. Further updates will be provided as they become available.

We apologize for the inconvenience and appreciate your patience.

Identified: MemberDirect (MD) and Forge remain intermittently unavailable. We identified an issue with the member database and blocked the affected member; however, the outages continue.

Intellect Design is actively investigating the MA servers and will provide further updates as information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: Central 1 and Intellect Design continue investigating the service degradation affecting Forge and MemberDirect. Although our previous update indicated the incident was resolved, the issue recurred at approximately 8:20 a.m. PCT / 10:20 a.m. ET.

Based on current investigations, MemberDirect Business and PaymentStream Direct were and are not impacted by this issue.

Technical teams are actively investigating the cause of the recurring service degradation and working to restore service stability as quickly as possible.

Further updates will be provided as more information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Monitoring: Central 1 has resolved the outage affecting MemberDirect, Forge, MemberDirect Business, and PaymentStream Direct. The outage began at 5:53 a.m. PT (7:53 a.m. ET) and was resolved at 7:53 a.m. PT (9:53 a.m. ET).

Central 1’s technical team will continue to monitor the environment and investigate the root cause of the incident.

Central 1 - [email protected] - 1.888.889.7878, option 2

Resolved: User access to Branch and Corporate Capture has been restored.

Please contact Client Support if you experience any further issues.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Some users have reported getting an error message when trying to access the Branch and Corporate Capture applications.

Central 1 is investigating the incident and will provide an update by 9:00 a.m. PT (11 a.m. ET).

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: Central 1 has completed testing for outbound wire FX rates and confirmed that the client rate is now correctly applied.

To correct outgoing FX settlements for wires processed on November 9th and 10th, Central 1 will credit back each wire individually for the total amount of the incorrect settlement and debit the correct amount. The debits will be backdated.

These corrections will be completed by the end of the day today, November 12, 2026.

Central 1 – [email protected] - 1.888.889.7878, press 1

Monitoring: Fiserv implemented a change to fix this incident on November 10th at 6 p.m. PT (8 p.m. ET).

Our initial test results have confirmed that the correct rate is being applied to outgoing FX wires.

This incident will remain in monitoring status while we finalize testing.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is aware of an issue affecting outgoing Foreign Exchange wires, where transactions are being processed to the current account using the member rate instead of the client rate.

Central 1’s technical team is actively investigating the issue.

We will provide the next update on this incident by November 12 at 9:00 a.m. PT (12:00 p.m. ET), or sooner if the issue is resolved.

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Monitoring: Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.

Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.

If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Monitoring: Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Investigating: Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.

As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Resolved: Due to a technical issue, the ORS AFT return file was not included in yesterday's afternoon Payments Canada AFT exchange. As a result, credit unions did not receive the ICBS/ICBR return reports this morning.

The AFT return file has now been sent for inclusion in today's Payments Canada noon exchange.

The returned transactions will appear in the ICBS/ICBR reports tomorrow morning (November 14).

Central 1 - [email protected] - 1.888.889.7878, press

Resolved: We removed the incorrect banking reports and files from your SFTP folder and replaced them with the corrected reports and the OREC/PREC files.

If you need further assistance with this incident, please contact us.

Central 1 – [email protected] – 1.888.889.7878, press 1

Identified: Central 1 has identified an incident affecting the banking reports for AIBC, AIBU, AIBE, AIBK, DAIL, ONDL, as well as the OREC and PREC files.

The affected reports and files are dated November 12, 2025.

Our technical team is removing the impacted reports and files and replacing them with corrected versions.

Central 1 will provide the next update by 8:00 a.m. PT (10:00 a.m. ET).

Central 1 – [email protected] – 1.888.889.7878, press 1

Resolved: Central 1 has completed testing for outbound wire FX rates and confirmed that the client rate is now correctly applied.

To correct outgoing FX settlements for wires processed on November 9th and 10th, Central 1 will credit back each wire individually for the total amount of the incorrect settlement and debit the correct amount. The debits will be backdated.

These corrections will be completed by the end of the day today, November 12, 2026.

Central 1 – [email protected] - 1.888.889.7878, press 1

Monitoring: Fiserv implemented a change to fix this incident on November 10th at 6 p.m. PT (8 p.m. ET).

Our initial test results have confirmed that the correct rate is being applied to outgoing FX wires.

This incident will remain in monitoring status while we finalize testing.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is aware of an issue affecting outgoing Foreign Exchange wires, where transactions are being processed to the current account using the member rate instead of the client rate.

Central 1’s technical team is actively investigating the issue.

We will provide the next update on this incident by November 12 at 9:00 a.m. PT (12:00 p.m. ET), or sooner if the issue is resolved.

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Monitoring: Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.

Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.

If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Monitoring: Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Investigating: Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.

As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Resolved: We removed the incorrect banking reports and files from your SFTP folder and replaced them with the corrected reports and the OREC/PREC files.

If you need further assistance with this incident, please contact us.

Central 1 – [email protected] – 1.888.889.7878, press 1

Identified: Central 1 has identified an incident affecting the banking reports for AIBC, AIBU, AIBE, AIBK, DAIL, ONDL, as well as the OREC and PREC files.

The affected reports and files are dated November 12, 2025.

Our technical team is removing the impacted reports and files and replacing them with corrected versions.

Central 1 will provide the next update by 8:00 a.m. PT (10:00 a.m. ET).

Central 1 – [email protected] – 1.888.889.7878, press 1

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App.

We recognize that this issue has been ongoing for an extended period of time and understand the frustration this has caused for clients and affected users. Please be assured that we remain fully committed to this investigation and continue to pursue all available avenues of troubleshooting.

Since our previous update, we have continued reviewing available diagnostic information and testing various scenarios in an effort to better understand the behaviour. While we have received assistance from affected users testing debug versions of the production iOS application, the information collected to date has not identified a clear root cause. Although we have observed some encouraging developments through our testing efforts, further validation and analysis are still required.

That said, our testing has indicated that a version of the App incorporating changes currently present in the debug build may help reduce occurrences of saved login information being cleared. It is important to note that instances of the issue have still been reported, and the underlying cause remains unknown despite the encouraging results observed to date. As such, this version should not be considered a permanent resolution or guaranteed fix. Rather, it is being made available as an optional upgrade path for clients while our investigation continues.

Availability of this upgrade is currently targeted for the end of this week, which will allow our Development team additional time to finalize and refine the App build prior to deployment.

Clients interested in exploring this upgrade option, or who have any questions regarding the new App version, are encouraged to respond within their respective incident or via email.

Thank you for your continued patience and partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.

As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.

We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.

We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.

Thank you for your continued partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.

Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings. While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.

In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.

Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.

We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share. Thank you for your continued patience and understanding.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)

Resolved: MemberDirect and Forge have remained stable for the past 2 hours.

As a result, we are resolving this incident.

If you experience any further issues, please contact Client Support.

Central 1 - [email protected] - 1.888.889.7878, option 0

Monitoring: We have restored service following a restart of the affected backend server. Forge, MemberDirect, and PaymentStream Direct are now operating normally.

Technical teams continue to monitor the environment closely to ensure service stability and to complete the root cause investigation.

We apologize for the disruption and thank you for your patience while we worked to restore service.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: We continue to investigate intermittent service issues affecting MemberDirect.

As part of ongoing remediation efforts, we will be taking a backend server offline to perform emergency maintenance. This action is expected to result in an outage of MemberDirect login services and PaymentStream Direct for approximately 10 minutes.

Technical teams will continue to monitor the environment and work toward full service restoration. Further updates will be provided as they become available.

We apologize for the inconvenience and appreciate your patience.

Identified: MemberDirect (MD) and Forge remain intermittently unavailable. We identified an issue with the member database and blocked the affected member; however, the outages continue.

Intellect Design is actively investigating the MA servers and will provide further updates as information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: Central 1 and Intellect Design continue investigating the service degradation affecting Forge and MemberDirect. Although our previous update indicated the incident was resolved, the issue recurred at approximately 8:20 a.m. PCT / 10:20 a.m. ET.

Based on current investigations, MemberDirect Business and PaymentStream Direct were and are not impacted by this issue.

Technical teams are actively investigating the cause of the recurring service degradation and working to restore service stability as quickly as possible.

Further updates will be provided as more information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Monitoring: Central 1 has resolved the outage affecting MemberDirect, Forge, MemberDirect Business, and PaymentStream Direct. The outage began at 5:53 a.m. PT (7:53 a.m. ET) and was resolved at 7:53 a.m. PT (9:53 a.m. ET).

Central 1’s technical team will continue to monitor the environment and investigate the root cause of the incident.

Central 1 - [email protected] - 1.888.889.7878, option 2

Resolved: The issue affecting the Add Payee feature on both desktop and mobile banking platforms has been resolved. Members should now be able to add new payees normally.

We apologize for any inconvenience this issue may have caused and thank you for your patience while our teams worked to restore service.

This incident is now resolved.

Investigating: We continue to work on a fix for the issue affecting the Add Payee feature on both desktop and mobile banking platforms. Members remain unable to add new payees at this time.

Our teams are actively working toward a resolution. We will provide our next update at 4pm PCT / 6pm ET.

Investigating: We continue to work on a fix for the issue affecting the Add Payee feature on both desktop and mobile banking platforms. Members remain unable to add new payees at this time.

Workaround: New payees can still be added through the banking host.

Our teams are actively working toward resolution. We will provide our next update at 2pm PCT / 4pm ET.

Investigating: We are aware of an issue affecting the Add Payee feature on both desktop and mobile banking platforms. Members are currently unable to add new payees.

Our team is actively investigating the issue and working to restore service as quickly as possible.

Workaround: New payees can be added through the banking host while we work toward a resolution.

We will provide further updates as they become available.

[email protected] 1.888.889.7878 (option 2)

Resolved: As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Monitoring: Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.

Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.

If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Monitoring: Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Investigating: Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.

As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Investigating: Forge/MemberDirect has been experiencing a series of brute force attacks over the past several days. The attacks appear to be focused on gaining access to small business delegate accounts. This has resulted in hundreds of delegate accounts being locked by Forge. To restore access requires that the delegate contact the signer who has the authority to reinstate their login. There is no apparent correlation between these attacks and the customers impacted by the security incident last weekend.

For your reference, there are several safeguards against unauthorized access: -- Forge/MD locks out a user after three unsuccessful login attempts (this is why so many organizations have had their delegate accounts locked). -- Most of our customers have implemented strong password controls. If your organization has not implemented strong PAC, we would highly recommend that you do so. -- If a threat actor is successful in logging in, we have put an additional control in place that requires that any device that has not been used to access the account previously will be forced through a two factor authentication.

There are also safeguards against unauthorized money movement: -- Delegates only have authority to initiate transactions, not to approve them. So signers still need to approve new or changed payees. -- eTransfers have built-in limits that restrict the amount of funds that can be transferred. -- As an additional control, many organizations have also implemented 2SV on transactions. This will generally require a one time password if a user adds or changes a payee. If your organization has not implemented this control, we recommend that you do so.

Further questions can be directed to your relationship manager or contact info below. Thank you for your patience and understanding.

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App.

We recognize that this issue has been ongoing for an extended period of time and understand the frustration this has caused for clients and affected users. Please be assured that we remain fully committed to this investigation and continue to pursue all available avenues of troubleshooting.

Since our previous update, we have continued reviewing available diagnostic information and testing various scenarios in an effort to better understand the behaviour. While we have received assistance from affected users testing debug versions of the production iOS application, the information collected to date has not identified a clear root cause. Although we have observed some encouraging developments through our testing efforts, further validation and analysis are still required.

That said, our testing has indicated that a version of the App incorporating changes currently present in the debug build may help reduce occurrences of saved login information being cleared. It is important to note that instances of the issue have still been reported, and the underlying cause remains unknown despite the encouraging results observed to date. As such, this version should not be considered a permanent resolution or guaranteed fix. Rather, it is being made available as an optional upgrade path for clients while our investigation continues.

Availability of this upgrade is currently targeted for the end of this week, which will allow our Development team additional time to finalize and refine the App build prior to deployment.

Clients interested in exploring this upgrade option, or who have any questions regarding the new App version, are encouraged to respond within their respective incident or via email.

Thank you for your continued patience and partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.

As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.

We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.

We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.

Thank you for your continued partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.

Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings. While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.

In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.

Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.

We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share. Thank you for your continued patience and understanding.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)

Resolved: MemberDirect and Forge have remained stable for the past 2 hours.

As a result, we are resolving this incident.

If you experience any further issues, please contact Client Support.

Central 1 - [email protected] - 1.888.889.7878, option 0

Monitoring: We have restored service following a restart of the affected backend server. Forge, MemberDirect, and PaymentStream Direct are now operating normally.

Technical teams continue to monitor the environment closely to ensure service stability and to complete the root cause investigation.

We apologize for the disruption and thank you for your patience while we worked to restore service.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: We continue to investigate intermittent service issues affecting MemberDirect.

As part of ongoing remediation efforts, we will be taking a backend server offline to perform emergency maintenance. This action is expected to result in an outage of MemberDirect login services and PaymentStream Direct for approximately 10 minutes.

Technical teams will continue to monitor the environment and work toward full service restoration. Further updates will be provided as they become available.

We apologize for the inconvenience and appreciate your patience.

Identified: MemberDirect (MD) and Forge remain intermittently unavailable. We identified an issue with the member database and blocked the affected member; however, the outages continue.

Intellect Design is actively investigating the MA servers and will provide further updates as information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Identified: Central 1 and Intellect Design continue investigating the service degradation affecting Forge and MemberDirect. Although our previous update indicated the incident was resolved, the issue recurred at approximately 8:20 a.m. PCT / 10:20 a.m. ET.

Based on current investigations, MemberDirect Business and PaymentStream Direct were and are not impacted by this issue.

Technical teams are actively investigating the cause of the recurring service degradation and working to restore service stability as quickly as possible.

Further updates will be provided as more information becomes available.

Central 1 - [email protected] - 1.888.889.7878, option 2

Monitoring: Central 1 has resolved the outage affecting MemberDirect, Forge, MemberDirect Business, and PaymentStream Direct. The outage began at 5:53 a.m. PT (7:53 a.m. ET) and was resolved at 7:53 a.m. PT (9:53 a.m. ET).

Central 1’s technical team will continue to monitor the environment and investigate the root cause of the incident.

Central 1 - [email protected] - 1.888.889.7878, option 2

Resolved: As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/

Monitoring: Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.

Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.

If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Monitoring: Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com

Investigating: Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.

As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.

Central 1 support 1.888.889.7878 (option 1) Digital Banking Support 1.888.889.7878 (option 2) https://central1.service-now.com/