Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Services
Central 1 Payment Services
Central 1 Treasury Services
Central 1 Digital Banking Services
Central 1 Incident Alerting
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Active Incidents
No active incidents
Recently Resolved Incidents
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange.
The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.
Central 1 - [email protected] - 1.888.889.7878, press 1
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878
Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Payment Services
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange.
The AFT files missed in the evening exchange will be transmitted in the first AFT exchange window and will be included in this morning’s CR02/ON02 AFT file.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Treasury Services
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878
Central 1 Digital Banking Services
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878
Central 1 received alerts starting around 4:20 p.m. PT (7:20 p.m. ET) for UCS service degradation (around 50% reduction in traffic), impacting e-Transfers, Bill Payments and Remote Deposit Capture (RDC) Payments Services, and login services (OIDC) to Digital Banking (Forge and MemberDirect).
The service degradation lasted from 4:17 TO 4:34 p.m. PT (7:17 to 7:34 p.m. ET) (17-minute degradation) when services recovered and have remained stable.
Central 1 teams are working on the assessing the point of failure and will continue to monitor for service stability throughout the evening. A postmortem will be completed within the next two weeks.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Incident Alerting
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] – [email protected] - 1.888.889.7878