Central 1 Status

Resolved: The Unqualified clearing items for June 16 are now available on the FTP server.

Identified: We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible.

Another update will be provided by 1:30 pm PT (4:30 pm ET).

Central 1 – [email protected] – 1.888.889.7878 (press 1)

Investigating: We are continuing to investigate this issue.

An update will be provided by 12 pm PT (3 pm ET).

Central 1 – [email protected] – 1.888.889.7878 (press 1)

Investigating: Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter.

We will provide the next update by 11 am PT (2 pm ET) with the latest information.

Central 1 – [email protected] – 1.888.889.7878 (press 1)

Resolved: Central 1 would like to advise that Telus is currently experiencing delays in processing bill payment trace requests. The impacted billers are: Telus Communications, Telus Mobility Inc, Telus Quebec and Telus Services Inc.

At this time, the Central 1 Bill Payment tracing team will not be submitting 2nd and 3rd requests for any Telus traces as per their request. Telus expects to have the backlog cleared by mid-July.

We appreciate your understanding and cooperation.

If you have any urgent concerns, please feel free to contact the bill payment tracing department at [email protected].

Resolved: Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection.

All previously impacted payments were returned to members, and new transfers are now processing as expected.

We will continue to monitor the service to ensure stability. Thank you for your patience.

[email protected] - 1.888.889.7878 (option 2)

Investigating: All impacted payments have now been returned to members through the standard payments return process.

We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.

A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service.

We will continue to provide updates as we move toward resolution.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.

Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Resolved: Service for International Transfers in Forge has been restored and is now operating normally. The fix was successfully deployed, and Agility has re-enabled the production connection.

All previously impacted payments were returned to members, and new transfers are now processing as expected.

We will continue to monitor the service to ensure stability. Thank you for your patience.

[email protected] - 1.888.889.7878 (option 2)

Investigating: All impacted payments have now been returned to members through the standard payments return process.

We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.

A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agility will re-enable the production connection to restore service.

We will continue to provide updates as we move toward resolution.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.

Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.

Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)