Central 1 Status

Resolved: After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.

We continue to monitor the system and will send an update on system performance within the next hour.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.

The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.

The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.

We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM

An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: Central 1’s ORS (Online Return System) batch return job did not run at 4 p.m. PT (7 p.m. ET) or 11 p.m. PT (2 a.m. ET) yesterday.

The files have been uploaded for processing, and the transactions will be recorded in tomorrow’s ICBS and ICBR reports.

Central 1 - [email protected] - 1.888.889.7878, press

Resolved: Service has been restarted and PaymentStream Direct is now fully accessible.

Thank you for your patience during this service outage.

Central 1 - [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.

We continue to monitor the system and will send an update on system performance within the next hour.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.

The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.

The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.

We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM

An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: After further monitoring of the wire system, we can confirm that both incoming and outgoing wires are now processing.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.

We continue to monitor the system and will send an update on system performance within the next hour.

Central 1 – [email protected] - 1.888.889.7878, press 1

Identified: Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.

The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.

The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.

We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM

An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.

Central 1 – [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.

Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).

Central 1 – [email protected] - 1.888.889.7878, press 1

Resolved: The incident has been resolved. We will complete a postmortem, and share these results when available.

[email protected] - 1.888.889.7878, option 2

Investigating: Please be advised that members may have intermittent login failures on Retail and Small Business banking. We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

[email protected] - 1.888.889.7878, option 2

Resolved: Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.

Investigating: We are continuing to investigate this issue.

Investigating: Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.

[email protected] - 1.888.889.7878, option 2

Investigating: We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.

We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.

Investigating: Please be advise that International transfer services are currently unavailable in online banking. We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.

[email protected] - 1.888.889.7878, option 2

Resolved: Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.

Investigating: We are continuing to investigate this issue.

Investigating: Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.

[email protected] - 1.888.889.7878, option 2

Resolved: Service has been restarted and PaymentStream Direct is now fully accessible.

Thank you for your patience during this service outage.

Central 1 - [email protected] - 1.888.889.7878, press 1

Investigating: Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.

Central 1 - [email protected] - 1.888.889.7878, press 1