Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Treasury Services
Central 1 Digital Banking Services
Active Incidents
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Recently Resolved Incidents
Please be advised that Two-Step Verification (2SV) experienced a service degradation from 12:40 to 8:37 a.m. PT (3:40 to 11:37 a.m. ET).
During this time, approximately 20% of Step-Ups would have encountered an error message.
The incident is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Please be aware that we experienced a service degradation impacting challenged logins and transactional step-ups between 4:30 a.m. (7:30 a.m. ET) and 10:51 a.m. PT (1:51 p.m. ET). During this time users may have experienced system slowness on login attempts or transaction that required additional authentication.
The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
*** This notice is for Ontario credit unions who have Everlink as their switch provider. ***
There was a delay in receiving the ATM and POS settlement files, for November 5, from Everlink. They have now been received and processed. The settlements are reflected in your Central 1 account with an effective date of November 6.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
*** This notice is for Ontario credit unions who have Everlink as their switch provider. ***
There was a delay in receiving the ATM and POS settlement files, for November 5, from Everlink. They have now been received and processed. The settlements are reflected in your Central 1 account with an effective date of November 6.
Central 1 - [email protected] - 1.888.889.7878 option 1
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Treasury Services
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Digital Banking Services
Please be aware that we experienced a service degradation impacting challenged logins and transactional step-ups between 4:30 a.m. (7:30 a.m. ET) and 10:51 a.m. PT (1:51 p.m. ET). During this time users may have experienced system slowness on login attempts or transaction that required additional authentication.
The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Please be advised that Two-Step Verification (2SV) experienced a service degradation from 12:40 to 8:37 a.m. PT (3:40 to 11:37 a.m. ET).
During this time, approximately 20% of Step-Ups would have encountered an error message.
The incident is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878