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Real-time updates of Central 1 issues and outages
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Active Incidents
Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.
Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.
Central 1 – [email protected] – 1.888.889.7878, press 1
Recently Resolved Incidents
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
*** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***
Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.
In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.
For any questions on this matter, please email the Central 1 Network Settlement team at [email protected]
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*** This message is for Ontario Credit Unions that use Everlink as their Switch provider ***
Please be advised that the November 23 POS and SCD settlements for those Ontario Credit Unions that use Everlink as their switch provider are incorrect. We have identified the root cause and will be reversing the incorrect settlements and posting the correct ones shortly.
In addition, the November 24 POS and SCD settlements were also initially posted incorrectly. The reversals and correct entries were processed last night. The Credit Unions will see the incorrect settlement, then a reversal and the correct posting.
For any questions on this matter, please email the Central 1 Network Settlement team at [email protected]
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Please be advised that there is a delay with payments made on November 13 to Manulife Bank Visa and payments have not been applied to the vendor's accounts. We will ensure all delayed payments will be applied to accounts effective the original payment date. Only payments made on November 13 were affected.
Central 1 is actively working with Manulife Bank Visa's lead bank. We will provide another update early next week.
Central 1 – [email protected] – 1.888.889.7878, press 1
Central 1 Treasury Services
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Digital Banking Services
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
Due to an Interac technical issue, today's e-transfer reports and files have been delayed. The EMCD, EMCU, and ECCX reports are not available. The e-Transfer EMTC/EMFC reconciliation files are also unavailable.
An update will be provided by 9 a.m. PT (12 p.m. ET).
Central 1 - [email protected] - 1.888.889.7878 option 1
Some users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com). We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Here is a list of the direct URLs for some of the more commonly used applications accessible through them. Or you can use the https://ststaticwebsorrypage002.z9.web.core.windows.net/ URL.
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ for EFM
- https://fas.secure.central1.com/fas/ for FAS
- https://fxd.secure.central1.com/extranet for FX Drafts
- https://olt.secure.central1.com/olt/ for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://central1.service-now.com/support/ for ServiceNow
- https://cms.memberdirect.net/ for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ for User Management -https://treasuryconnect.secure.central1.com/tos/ Treasury Connect
We continue to work on resolving the access issue to the Client Centre and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - [email protected] - [email protected] - 1.888.889.7878
Central 1 Incident Alerting
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878