Central 1 Status

Resolved: Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET). During this time, users may have been unable to complete login attempts or transaction that required additional authentication. The incident has been resolved.
We will complete a postmortem, and share these results when available.

[email protected] - 1.888.889.7878, option 2

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”

As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.

We will provide updates as more information becomes available. [email protected] - 1.888.889.7878, option 2

Resolved: The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file.

Contact Central 1 Support if you have any questions.

Central 1 - [email protected] - 1.888.889.7878, press 1

Identified: Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.

The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.

We will provide further updates as soon as more information becomes available.

Central 1 - [email protected] - 1.888.889.7878, press 1