Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Digital Banking Services
Active Incidents
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - [email protected] - 1.888.889.7878
Recently Resolved Incidents
The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs.
[email protected] - 1.888.889.7878, option 2
This notice is directed to those clients that use Cardtronics/PSP as their switch provider
The POS and SCD settlement file for both February 7th and 8th was delayed from Cardtronics/PSP to Central 1. The files have now been received and will be processed and included in tomorrows reports (February 9th).
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
This notice is directed to those clients that use Cardtronics/PSP as their switch provider
The POS and SCD settlement file for both February 7th and 8th was delayed from Cardtronics/PSP to Central 1. The files have now been received and will be processed and included in tomorrows reports (February 9th).
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Treasury Services
Central 1 Digital Banking Services
The January 2026 MemberDirect Integrated Services Monthly report and the January 2026 MemberDirect Small Business Services Monthly Report were missing the Unique Logins that are found at the top bar of each of Web, Apple, Android. This was resolved yesterday at 14:32 PST. the root cause was that log data was missing on splunk for a few days, and platform reloaded the data and regenerated the reports for all CUs.
[email protected] - 1.888.889.7878, option 2
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - [email protected] - 1.888.889.7878