Central 1 Status

Resolved: Central 1’s vendor has restored the automated processing for reviewing outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance.

Wires will be processed by today’s wires system deadline.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Identified: Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance continues to have system issues preventing the automated review of the wires.

Central 1’s Teams are working diligently to manually review and release the wires for processing by today’s 2:15 p.m. PT (5:15 p.m. ET) cut off time.

If you have an urgent wire with a pending status, please contact Central 1 to get the wire released.

An update will be sent out at 1 p.m. PT (4 p.m. ET), or sooner if vendor service is restored.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Identified: Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance has an incident today preventing the automated review of the wires. Central 1 has immediately began our disaster recovery plan for the manual review and release of the wires.

If you have an urgent wire with a pending status, please contact the wire desk to get the wire released.

An update will be sent out at 11 a.m. PT (2 p.m. ET), or sooner if vendor service is restored.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Resolved: Central 1’s vendor has restored the automated processing for reviewing outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance.

Wires will be processed by today’s wires system deadline.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Identified: Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance continues to have system issues preventing the automated review of the wires.

Central 1’s Teams are working diligently to manually review and release the wires for processing by today’s 2:15 p.m. PT (5:15 p.m. ET) cut off time.

If you have an urgent wire with a pending status, please contact Central 1 to get the wire released.

An update will be sent out at 1 p.m. PT (4 p.m. ET), or sooner if vendor service is restored.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Identified: Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance has an incident today preventing the automated review of the wires. Central 1 has immediately began our disaster recovery plan for the manual review and release of the wires.

If you have an urgent wire with a pending status, please contact the wire desk to get the wire released.

An update will be sent out at 11 a.m. PT (2 p.m. ET), or sooner if vendor service is restored.

Central 1 - [email protected] - 1.888.889.7878, press 1.

Investigating: Central 1 is continuing our investigation for the 1-2% of CRA bill payment timeouts.

Please continue to use your biller reports to follow up with your members and have them resubmit their payments.

We will provide an update by or before Friday, February 21, at 3 p.m. PT (6 p.m. ET).

Investigating: Central 1’s technical teams are actively investigating and working to identify the root cause of the timeouts.

This is impacting approximately 1-2% of CRA bill payments, please kindly keep using your biller reports to follow up with your members and have them resubmit their payments.

We will provide an update by or before tomorrow, February 19, at 2 p.m. PT (5 p.m. ET).

Investigating: We are currently experiencing intermittent timeouts with CRA Business Tax Forms, leading to next-day bill payment rejections. This issue is affecting MemberDirect, Forge, and API-only services. Our teams are actively investigating the matter. Action Required: • If you encounter a 'Missing Form' bill payment rejection on your daily "Bill Payment Rejected Transactions" report, please take the following steps: 1. Contact your customer or member. 2. Manually credit back the rejected amount to the customer's account for settlement. 3. Have your customer attempt the payment again. We appreciate your understanding and patience as we work to resolve this issue. An update will be provided by or before Wednesday February19th.

Central 1 - [email protected] - [email protected] - 1.888.889.7878 Option 2