Central 1 Status

Resolved: Central 1 has resolved the issue with AMEX. All payments will be posted to the applicable biller accounts effective the original payment date.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Monitoring: Central 1 continues to actively work with AMEX to resolve the issue as quickly as possible. We will provide another update once we have additional information.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Monitoring: Due to a file transmission issue, EDI bill payments for July 10 to American Express (AMEX) have been delayed. We are actively working with AMEX and will advise once the payments have been processed.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)

Resolved: Please be advised that the deployment of Digital Banking Core Release 774 (CHG172867), previously scheduled for Wednesday July 22, 2026 at 1 a.m. PT (4 a.m. ET), did not occur as planned and has been delayed.

The release is currently being rescheduled. We will provide an update with the new deployment date and time as soon as it has been confirmed. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions, please contact:

Central 1 - [email protected] - 1.888.889.7878, option 2

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)