Central 1 Status

Resolved: Central 1 successfully deployed a fix to production at 1:15 p.m. PT (4:15 p.m. ET) resolving the incident.

Identified: Central 1’s technical team is implementing an emergency fix (CHG160705) at 6 p.m. PT (9 p.m. ET). After the fix has been implemented, the unsettled debits and credits will be posted to your organization's current account at Central 1.

An update for this incident will be posted on June 17th at 7 a.m. PT (10 a.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Identified: Central 1’s technical team continues investigating the missing settlement value dated June 16th that is not posted to your Central 1 current account. The items appear in your current account as unsettled debits and credits

An update for this incident will be posted at 12 p.m. PT (3 pm ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: The Atlantic credit unions can access CRA forms in PaymentStream Direct.

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Identified: Central 1’s Technical Team is working diligently to find a fix for the Atlantic credit unions' CRA issue. We are planning to have a fix implemented at 1 a.m. PT (4 a.m. ET, 5 a.m. AT).

An update for this incident will be posted tomorrow morning (June 20, 2025) at 5 a.m. PT (8 a.m. ET, 9 a.m. AT) or sooner if the incident has been resolved.

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Investigating: Central 1 is aware that when Atlantic credit unions are trying to make a CRA payment in PaymentStream Direct (PSD), they are receiving an error message when they select the CRA form from the dropdown.

This incident is not impacting any other Provinces' CRA forms in PSD.

Central 1’s technical teams are investigating.

An update for this incident will be posted at 11 a.m. PT (2 p.m. ET, 3 p.m. AT).

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: Central 1 successfully deployed a fix to production at 1:15 p.m. PT (4:15 p.m. ET) resolving the incident.

Identified: Central 1’s technical team is implementing an emergency fix (CHG160705) at 6 p.m. PT (9 p.m. ET). After the fix has been implemented, the unsettled debits and credits will be posted to your organization's current account at Central 1.

An update for this incident will be posted on June 17th at 7 a.m. PT (10 a.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Identified: Central 1’s technical team continues investigating the missing settlement value dated June 16th that is not posted to your Central 1 current account. The items appear in your current account as unsettled debits and credits

An update for this incident will be posted at 12 p.m. PT (3 pm ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved: Central 1 is aware that OIDC/OAuth Login has experienced a service degradation. Members may have encountered a "An expected error has occurred. Please try again later" error between 1:30am - 10:01am PT (4:30am - 1:01pm ET).

Please note that biometric login is unaffected on mobile app. Services have remained stable and we are conducting a root cause analysis which will be shared in our postmortem.

[email protected] - 1.888.889.7878

Investigating: Our technical teams are actively investigating a OIDC/oAuth Service degradation that started approximately at 1:30 am PT (4:30 am ET) on June 18. Users may get an "An expected error has occurred. Please try again later" during login. This error is appearing on both mobile apps and Online Banking full sites. Members who try again may be able to login. Biometric login is unaffected.

Technical teams are engaged and we will provide an update in 1 hour.

Resolved: This incident has been resolved.

Monitoring: Google has deployed a fix which will resolve the incident, however there is a 24 hour cache on Android devices that may cause some customers not to see the fix right away. Please advise your customers to clear their app cache as that will force a refresh and allow them to access the Android App once more.

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Investigating: Technical teams continue investigating and are working on potential work around. Google has also responded in the issue tracker. Google will be making a change in the next few hours to help mitigate the issue.

We will provide another update by 6pm PT / 9pm ET or sooner.

Investigating: Please be advised that Google made a change to the format of their app transparency file. This is affecting Android apps that use cert transparency and a specific library to read and load the file. There is currently an ticket open with Google here: https://issuetracker.google.com/issues/426786108

Customers who have not closed their apps will still be able to login, however fully closing and opening the app will cause a re-check of the cert file and cause the error to display.

Customers can use the desktop site in a mobile browser as a workaround.

Technical teams are investigating other potential work arounds. We will provide another update by 3pm PT / 6pm ET or sooner.

[email protected] - 1.888.889.7878

Investigating: Android Mobile App user are currently seeing a Certificate Validation Error and cannot access the app.
iOS Apps and Desktop are not affected. Technical teams are engaged to restore service as quickly as possible.
We will provide an update by 12pm PT / 3pm ET or before.

[email protected] - 1.888.889.7878