Central 1 status is Operational

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Central 1 Payment Services

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

INC223958 - RESOLVED Delayed bill payments for Manitoba Hydro for June 9, 12, 13, 14 and 15
Started 25 Jun 2026 18:36:24 (2 days ago), resolved 26 Jun 2026 15:36:34 (17 hours ago)
Incident without Impact
Resolved
Payment Services

Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted.

If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

Resolved - INC223963 - PPJV missing AFT files
Started 25 Jun 2026 19:12:20 (2 days ago), resolved 25 Jun 2026 19:12:20 (2 days ago)
Incident without Impact
Resolved
Payment Services

PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026).

Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Resolved - INC223892 - AIBC0624 report is not available
Started 24 Jun 2026 13:17:37 (3 days ago), resolved 24 Jun 2026 13:36:27 (3 days ago)
Incident without Impact
Resolved
Payment Services

Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.

Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.

We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

Central 1 Outage Survival Guide

A step-by-step guide to help you survive a Central 1 outage
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    Central 1 Components

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    Central 1 Services

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    Central 1 Payment Services

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    INC223958 - RESOLVED Delayed bill payments for Manitoba Hydro for June 9, 12, 13, 14 and 15
    Started 25 Jun 2026 18:36:24 (2 days ago), resolved 26 Jun 2026 15:36:34 (17 hours ago)
    Incident without Impact
    Resolved
    Payment Services

    Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments have been posted.

    If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at [email protected].

    Resolved - INC223892 - AIBC0624 report is not available
    Started 24 Jun 2026 13:17:37 (3 days ago), resolved 24 Jun 2026 13:36:27 (3 days ago)
    Incident without Impact
    Resolved
    Payment Services

    Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.

    Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.

    We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).

    Central 1 - [email protected] - 1.888.889.7878, press 1

    Resolved - INC223963 - PPJV missing AFT files
    Started 25 Jun 2026 19:12:20 (2 days ago), resolved 25 Jun 2026 19:12:20 (2 days ago)
    Incident without Impact
    Resolved
    Payment Services

    PPJV (the service provider for most credit unions in Alberta, Saskatchewan, and Manitoba) experienced internal AFT system issues and was unable to send Central 1 AFT files since the second exchange yesterday (June 24, 2026).

    Central 1 has now received all the missing AFT files, and they will be processed in the next exchange at 3 p.m. PT (6.p.m. ET).

    Central 1 - [email protected] - 1.888.889.7878, press 1

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