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Active Incidents

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Recently Resolved Incidents

INC199059 – RESOLVED - FX Drafts Settlement Delay - April 10
Started 14 Apr 2025 21:03:57 (8 days ago), resolved 15 Apr 2025 17:16:00 (7 days ago)
Incident without Impact
Resolved
Payment Services
Treasury Services

It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.

The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).

Central 1 - [email protected] - 1.888.889.7878, press 1

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    INC199059 – RESOLVED - FX Drafts Settlement Delay - April 10
    Started 14 Apr 2025 21:03:57 (8 days ago), resolved 15 Apr 2025 17:16:00 (7 days ago)
    Incident without Impact
    Resolved
    Payment Services
    Treasury Services

    It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.

    The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

    We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).

    Central 1 - [email protected] - 1.888.889.7878, press 1

    Central 1 Treasury Services

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    INC199059 – RESOLVED - FX Drafts Settlement Delay - April 10
    Started 14 Apr 2025 21:03:57 (8 days ago), resolved 15 Apr 2025 17:16:00 (7 days ago)
    Incident without Impact
    Resolved
    Payment Services
    Treasury Services

    It was previously reported that the FX Drafts settlement was missing for April 9 and 10. Although the delayed settlement for April 9 was received and posted, the settlement for April 10 remains outstanding. Central 1 has not received the required amount files from our settlement partner, Convera. Settlement for April 11 was successfully received and posted.

    The matter has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

    We will provide the next update by Tuesday, April 15 at 10:00 a.m. PT (1:00 p.m. ET).

    Central 1 - [email protected] - 1.888.889.7878, press 1

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