Central 1 Status

Resolved: The service disruption affecting the Payment Stream Direct AFT service has been resolved, and service has been restored. Users can now access the AFT webpage as expected.

We apologize for the inconvenience and thank you for your patience while the issue was being addressed.

Investigating: Please be advised that we are currently experiencing a service disruption affecting the Payment Stream Direct AFT service. Users may encounter an error when attempting to load the AFT webpage. We are actively working with our vendors to implement a resolution. We will provide further updates as more information becomes available.

Central 1 - [email protected] 1.888.889.7878

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App.

We recognize that this issue has been ongoing for an extended period of time and understand the frustration this has caused for clients and affected users. Please be assured that we remain fully committed to this investigation and continue to pursue all available avenues of troubleshooting.

Since our previous update, we have continued reviewing available diagnostic information and testing various scenarios in an effort to better understand the behaviour. While we have received assistance from affected users testing debug versions of the production iOS application, the information collected to date has not identified a clear root cause. Although we have observed some encouraging developments through our testing efforts, further validation and analysis are still required.

That said, our testing has indicated that a version of the App incorporating changes currently present in the debug build may help reduce occurrences of saved login information being cleared. It is important to note that instances of the issue have still been reported, and the underlying cause remains unknown despite the encouraging results observed to date. As such, this version should not be considered a permanent resolution or guaranteed fix. Rather, it is being made available as an optional upgrade path for clients while our investigation continues.

Availability of this upgrade is currently targeted for the end of this week, which will allow our Development team additional time to finalize and refine the App build prior to deployment.

Clients interested in exploring this upgrade option, or who have any questions regarding the new App version, are encouraged to respond within their respective incident or via email.

Thank you for your continued patience and partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.

As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.

We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.

We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.

Thank you for your continued partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.

Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings. While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.

In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.

Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.

We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share. Thank you for your continued patience and understanding.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)

Resolved: We have resolved the issue affecting Two-Step Verification (2SV) code delivery via SMS text message.

The root cause was determined to be the result of an internal system change implemented during overnight maintenance. The identified change has been rolled back, and SMS delivery of 2SV verification codes has been restored.

Our teams are actively monitoring the service to confirm stability. Email delivery of verification codes remained operational throughout the incident.

A post-incident review is being conducted, and a detailed postmortem outlining the root cause, resolution, and any corrective actions will be shared in the coming weeks.

We apologize for the inconvenience and thank you for your patience while we worked to resolve the issue.

[email protected] 1.888.889.7878 (option 2)

Investigating: We are investigating an issue affecting Two-Step Verification (2SV) code delivery via SMS text message. Some members may receive the error message:

"Could not send verification code to phone. Try again."

At this time, delivery of verification codes via email is functioning normally and can be used as an alternative authentication method;

Our teams are actively investigating the issue and are also working with our SMS delivery provider to determine the root cause.

This is being treated as high priority and further updates will be provided as more information becomes available

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App.

We recognize that this issue has been ongoing for an extended period of time and understand the frustration this has caused for clients and affected users. Please be assured that we remain fully committed to this investigation and continue to pursue all available avenues of troubleshooting.

Since our previous update, we have continued reviewing available diagnostic information and testing various scenarios in an effort to better understand the behaviour. While we have received assistance from affected users testing debug versions of the production iOS application, the information collected to date has not identified a clear root cause. Although we have observed some encouraging developments through our testing efforts, further validation and analysis are still required.

That said, our testing has indicated that a version of the App incorporating changes currently present in the debug build may help reduce occurrences of saved login information being cleared. It is important to note that instances of the issue have still been reported, and the underlying cause remains unknown despite the encouraging results observed to date. As such, this version should not be considered a permanent resolution or guaranteed fix. Rather, it is being made available as an optional upgrade path for clients while our investigation continues.

Availability of this upgrade is currently targeted for the end of this week, which will allow our Development team additional time to finalize and refine the App build prior to deployment.

Clients interested in exploring this upgrade option, or who have any questions regarding the new App version, are encouraged to respond within their respective incident or via email.

Thank you for your continued patience and partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.

As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.

We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.

We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.

Thank you for your continued partnership as we work toward a resolution.

[email protected] 1.888.889.7878 (option 2)

Investigating: Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.

Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings. While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.

In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.

Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.

We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share. Thank you for your continued patience and understanding.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.

Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.

While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.

Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.

[email protected] - 1.888.889.7878 (option 2)

Investigating: We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.

Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.

Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.

Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

[email protected] - 1.888.889.7878 (option 2)