Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Treasury Services
Central 1 Digital Banking Services
Active Incidents
Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.
The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.
We will provide further updates as soon as more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Recently Resolved Incidents
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - [email protected] - 1.888.889.7878
Globex 2000 has notified Central1 they are experiencing system issues and users are receiving a “User has been disabled” or "Error. No branches assigned. Please contact administrator" message when trying to access the FX Notes application.
Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 experienced a service disruption on e-Transfer version 3.5 (ISO 20022) between 7:35 pm PT (10:35 pm ET) and 8:47 pm PT (11:47 m ET) that would have affected all transactions. Service has since been restored. Autodeposits received during that time will automatically be retried, requiring no further action. There was no impact to 3.4/ISO8583 transactions.
We apologize for any inconvenience caused by this service interruption.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - [email protected] - 1.888.889.7878
Central 1 experienced a service disruption on e-Transfer version 3.5 (ISO 20022) between 7:35 pm PT (10:35 pm ET) and 8:47 pm PT (11:47 m ET) that would have affected all transactions. Service has since been restored. Autodeposits received during that time will automatically be retried, requiring no further action. There was no impact to 3.4/ISO8583 transactions.
We apologize for any inconvenience caused by this service interruption.
Central 1 - [email protected] - 1.888.889.7878, press 1
Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.
The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.
We will provide further updates as soon as more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Treasury Services
Globex 2000 has notified Central1 they are experiencing system issues and users are receiving a “User has been disabled” or "Error. No branches assigned. Please contact administrator" message when trying to access the FX Notes application.
Central 1 and Globex 2000 are investigating and we will provide an update by 2 p.m. PT (5 p.m. ET) or sooner if the incident is resolved.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Digital Banking Services
Please note that we have identified an issue in Experience Studio where the application may freeze if the text contains a “%” symbol during on-page editing using the pencil icon.
This issue does not occur when content is edited through Component Properties. As a workaround, please ensure that any edits are made within Component Properties by selecting the component and clicking the gear icon in the top-right corner.
OpenText is currently working on a fix. We’ll share updates as soon as they’re available.
Central 1 - [email protected] - 1.888.889.7878