Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Digital Banking Services
Central 1 Incident Alerting
Active Incidents
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Recently Resolved Incidents
Please be advised that Two-Step Verification (2SV) experienced a service degradation from 12:40 to 8:37 a.m. PT (3:40 to 11:37 a.m. ET).
During this time, approximately 20% of Step-Ups would have encountered an error message.
The incident is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Please be aware that we experienced a service degradation impacting challenged logins and transactional step-ups between 4:30 a.m. (7:30 a.m. ET) and 10:51 a.m. PT (1:51 p.m. ET). During this time users may have experienced system slowness on login attempts or transaction that required additional authentication.
The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 Treasury Services
Central 1 Digital Banking Services
Please be aware that we experienced a service degradation impacting challenged logins and transactional step-ups between 4:30 a.m. (7:30 a.m. ET) and 10:51 a.m. PT (1:51 p.m. ET). During this time users may have experienced system slowness on login attempts or transaction that required additional authentication.
The incident has been resolved. All systems are fully recovered and there is no immediate concern to system stability. We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Please be advised that Two-Step Verification (2SV) experienced a service degradation from 12:40 to 8:37 a.m. PT (3:40 to 11:37 a.m. ET).
During this time, approximately 20% of Step-Ups would have encountered an error message.
The incident is resolved.
We will complete a postmortem, and share these results when available.
[email protected] - 1.888.889.7878
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878
Central 1 Incident Alerting
Following this morning’s release, we have identified a display issue on the Forge Account Activity page. Debit items in either the Debit or Amount column are no longer showing as negative numbers. Please note this is only a display issue. Actual transactions and running balances are not affected.
We will provide updates as soon as the issue is resolved. Thank you for your patience and understanding.
[email protected] - 1.888.889.7878