Central 1 Status
Real-time updates of Central 1 issues and outages
Central 1 status is Operational
Central 1 Payment Services
Central 1 Treasury Services
Active Incidents
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Recently Resolved Incidents
No recent incidents
Central 1 Outage Survival Guide
Central 1 Components
Central 1 Services
Central 1 Payment Services
On Sunday, October 19, 2025, RBC implemented a release to the Cash Services application. Since the implementation, Central 1 discovered a security issue with the cash services application.
There has been no security breach; however, we discovered that organizations could inadvertently add users from other organizations to their cash locations.
To ensure this does not happen, all eClient Admins have been disabled and converted into regular eClient users.
To set up a new user or modify user cash locations, the eClient Admin from your organization can contact the RBC cash desk at [email protected]
If a user requires a password reset or to be unlocked, they can contact the cash desk directly.
Central 1 is in contact with RBC and is working on a solution to this incident. We will share information as we receive it from RBC.
Central 1 - [email protected] - 1.888.889.7878 option 1
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
Central 1 Treasury Services
Central 1 is aware of an issue where certain wire payments are showing as “Pending” in PaymentStream Direct (PSD) even though they have been successfully completed. The issue was observed following a recent Fiserv platform upgrade and is due to a data sync error preventing completion status updates.
We have confirmed that no payments were impacted or delayed—this is a status display issue only. Our vendor partner is investigating a permanent fix. In the meantime, Central 1 is manually updating affected transactions so that clients can reconcile their records accurately.
The next update will be provided by 12 p.m. PT (3 p.m. ET) on November 5, or sooner if more information becomes available.
Central 1 - [email protected] - 1.888.889.7878, press 1
