Central 1 status is Operational

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Central 1 Services

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Central 1 Payment Services

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Central 1 Digital Banking Services

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Active Incidents

No active incidents

Recently Resolved Incidents

INC208723 - RESOLVED - Manuals on Client Centre not loading
Started 12 Sep 2025 17:46:21 (3 days ago), resolved 12 Sep 2025 18:40:31 (3 days ago)
Incident without Impact
Resolved
Central 1 Services
Payment Services

All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual.

We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.

Central 1 - [email protected] - 1.888.889.7878, press 1

INC208705 - 2SV service degradation
Started 12 Sep 2025 14:29:30 (3 days ago), resolved 12 Sep 2025 14:48:54 (3 days ago)
Incident without Impact
Resolved
Digital Banking Services

We are currently experiencing a service degradation affecting members attempting to log in using Two-Step Verification (2SV). Users may encounter errors during the login process. We are actively investigating service degradation to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

[email protected] - 1.888.889.7878, option 2

INC208385 - Interac e-Transfer OAS - Archived Search Unavailable
Started 5 Sep 2025 22:21:31 (10 days ago), resolved 8 Sep 2025 12:23:36 (7 days ago)
Incident without Impact
Resolved
Payment Services

Interac has advised of an ongoing issue impacting OAS Archived Search functionality. Users are currently unable to search for archived transactions in OAS.

A fix has been validated by Interac’s technical teams and is scheduled for tonight at 7:00pm PT (10:00 pm ET)

Central 1 - [email protected] - 1.888.889.7878, press 1

Central 1 Outage Survival Guide

A step-by-step guide to help you survive a Central 1 outage
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    Central 1 Components

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    Central 1 Services

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    INC208723 - RESOLVED - Manuals on Client Centre not loading
    Started 12 Sep 2025 17:46:21 (3 days ago), resolved 12 Sep 2025 18:40:31 (3 days ago)
    Incident without Impact
    Resolved
    Central 1 Services
    Payment Services

    All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual.

    We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.

    Central 1 - [email protected] - 1.888.889.7878, press 1

    Central 1 Payment Services

    Mon 8
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    INC208723 - RESOLVED - Manuals on Client Centre not loading
    Started 12 Sep 2025 17:46:21 (3 days ago), resolved 12 Sep 2025 18:40:31 (3 days ago)
    Incident without Impact
    Resolved
    Central 1 Services
    Payment Services

    All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual.

    We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.

    Central 1 - [email protected] - 1.888.889.7878, press 1

    INC208385 - Interac e-Transfer OAS - Archived Search Unavailable
    Started 5 Sep 2025 22:21:31 (10 days ago), resolved 8 Sep 2025 12:23:36 (7 days ago)
    Incident without Impact
    Resolved
    Payment Services

    Interac has advised of an ongoing issue impacting OAS Archived Search functionality. Users are currently unable to search for archived transactions in OAS.

    A fix has been validated by Interac’s technical teams and is scheduled for tonight at 7:00pm PT (10:00 pm ET)

    Central 1 - [email protected] - 1.888.889.7878, press 1

    Central 1 Treasury Services

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    Central 1 Digital Banking Services

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    INC208705 - 2SV service degradation
    Started 12 Sep 2025 14:29:30 (3 days ago), resolved 12 Sep 2025 14:48:54 (3 days ago)
    Incident without Impact
    Resolved
    Digital Banking Services

    We are currently experiencing a service degradation affecting members attempting to log in using Two-Step Verification (2SV). Users may encounter errors during the login process. We are actively investigating service degradation to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

    [email protected] - 1.888.889.7878, option 2

    Central 1 Incident Alerting

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